Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
Reviews for SAGA - Westover Hills, TX
"This is the only office of all the doctors my mom sees in my opinion do what’s best for the patients well being. Dr. Franklin and his staff are thorough and listen to our concerns. They are awesome."
"Awesome customer service. Procedure done on time. Highly recommend."
"Gastroenterology Associates Group and staff are very handa on what they do. Dr. Franklin and Jennifer Martinez PA are a amazing on what they do. I would refer them to anyone."
"Real professional and very good in communication"
"The office, doctor and PA staff are very friendly and helpful. The performed my procedure with great care and assured me of the process. The aftercare was attentive and they made sure that I had every that I needed."
"Fast friendly patient care."
"My husband was referred to this specialist office by his PCP. I was a bit nervous because you always hit or miss with specialist.. this office was amazing, so clean, so kind, so fast! My husbands questions were answered, they really listened to our concerns and are getting to the bottom of his issues! I’m very happy he is a patient here and I’m confident his care is their first priority!"
"I want to express the upmost experience I received starting from the phone call down to scheduling. The staff was top notch, friendly, and very professional. The up keeping and cleanliness of Christa Santa tower 2 on Babcock Road was beyond my expectation in a very good way. That's what I call "SUPER CLEAN". I want to extend a very special THANK YOU to Doctor Eddie Flores and his team for making me feel comfortable during my time with them. Sincerely, Lorena Garcia"
"Everything went well!… everyone was friendly and professional."
"Great team, excellent care!"
"Patient focus was evident from booking the appointment to screening, seeing the provider, and the efficiency of obtaining a diagnostic imaging appointment and diagnostic upper GI examination. Well done, thank you!"
"The level of compassion, excellence, and professionalism I experienced was awesome. I wish to thank Dr Franklin, nurses, and other medical professionals and staff who each and collectively made my experience at SAGA facility as easy and successful as it could be, also the facility very clean"
"Fast and very caring and friendly!!!"
"I was a bit skeptical at first, but everything went well!… everyone was friendly and professional."
"It went well"
"Staff very nice and Dr. Franklin is wonderful."
"This was the most pleasant experience I ever had with a colonoscopy. Carmen, my RN was amazing and took great care of me pre and post. Dr. Flores talked to me before Tom (I think that’s his name), administered the Propofol. When I woke up, it was all over."
"Everyone is friendly, educated, and willing to help. U are told what is going to be performed, and results of such procedures."
"I'm very happy with Dr Franklin & PA Martinez. They're both caring & understanding. I wouldn't want to go anywhere else."
"My experience was so excellent. I can recommend it to everyone. Thank you."
"Ellie, setting up the appointment - outstanding! Dr Franklin and procedure Staff outstanding!"
"Very satisfied my PA Jennifer Martinez I will highly recommend her she is very sweet understanding and very professional which made it easy for me to explain how i was feeling and she made me feel really comfortable she took the time to listen and showed that she cared the staff is super nice and sweet as well."
"I feel very comfortable and satisfied with Dr. Franklin and PA that they care about us and getting to the bottom of our problem. Love Dr. Franklin he's a great doctor"
"Very professional and courteous. The wait time was under 30 minutes."
"(Translated by Google) Excellent atention (Original) Muy buena atención"
"Excellent atention"
"Very informative"
"Dr. ALITZA Ford is the best"
"The nurse was rude but the doctor was wonderful"
"Everyone was incredibly friendly and helpful. Could not have been more impressed."
"Staff very friendly and very helpful"
"Pa was extremely polite and helpful, listened to all of my concerns respectfully."
"Friendly place"
"We had a very informative visit with Physician Assistant Martinez. She was very attentive to our medical issues and order the Lab work so we could see what is cause the stomach issues. Being that this was our first time at this office we did not feel welcome by the lady at the front desk. The nurse that hand us our referrals was very professional when informing us of all we had to do for the lab work."
"Very professional and very comforting. Got the news and help I wanted. Won’t go anywhere else."
"Very very professional"
"Helpful"
"SAGA staff very efficient, friendly, and attentive. PA Martinez listened actively to my concerns and articulated very clearly the next steps, which put me at ease."
"Experience was really great and I really appreciate the attention give"
"Personnel are friendly, knowledgeable, and bend over backwards to cater to the needs of the patient."
"Very Profesional people, great and cordial service"
"Great, place."
"Wonderful staff and doctors..very good at explaining what the procedure will be."
"Very pleased with services & all the Staff."
"Great experience."
"Great medical office, wonderful and warm experience from start to finish. Dr. Eddie Flores was very professional, and the staff was always helpful and kind. They ensured I had a smooth prep, and follow-up. I would highly recommend to anyone."
"Very satisfied with the services provided."
"Quick, friendly, professional, everything is written down and explained extremely well. 10/10."
"Outstanding staff and facilities.checkin with janie and faithangel was friendly n quick. Very cheerful front desk folks. RN Dodie was very thorough on her questionnaire prior to surgery n setting up the iv didn’t hurt at all. Lori wheeled me into the operating room and was nice, social and informative. Alexis was the sight all guys want to see before going under. Very nice n efficient assistant to my Dr. The anesthesiologist, Ann Marie, is ex military so i was very comfortable with her. She took great care of me before n during the procedure, especially since it took a lot longer than expected. In the recovery room, Carmen, was very nice snd accommodating to me and even wheeled me to the car once my foggy brain was ready. Overall an excellent experience. I do need to return in a month for follow up inspection and have no qualms about returning here. Excellent experience. Thanks Y’all"
"My Dr Franklin but never get to see him always seen the PA"
"Very satisfied being a patient of Dra Martinez. He gives me all his attention and takes excellent care of my health."
"Very satisfied being a patient of Dra Martinez. He gives me his full attention and takes excellent care of my health."
"Great experience with staff, Crna and Dr Franklin. The facility took the precautions needed to protect me during COVID crisis. Dr Franklin is very kind and knowledgeable."
"(Translated by Google) Very satisfied being a patient of Dra Martinez. He gives me his full attention and takes excellent care of my health. (Original) Muy satisfecha siendo paciente de Dra Martinez. Me brinda toda su atencion y cuida excelentemente mi salud."
"Dr. Franklin is amazing. The team checks in with you constantly and I love the kind team they have. Very happy with the Dr. And team. Usually you can’t say that for most dr office"
"The staff was great 👍showing awesome hospitality. Dr. Franklin was excellent."
"Dr.Franklin and his nursing staff did a good job with my colonoscopy procedure."
"I felt cared for"
"Jennifer was able to help me after our television. She was courteous and professional! Thank you."
"This is the best group of doctors/nurses/staff that I've ever seen! I had an endoscopy & a colonoscopy on 5/21/2020 and from the time I entered the building until I left I couldn't have had a better experience! I highly recommend Dr. Bullock and his highly qualified group of professionals! Thank you Francisco, Kelly, Emma, Leo, Sophie, Dottie and Dr Bullock. You are the best! JC"