"Dr. Spencer and Dr. Guerra and all the staff there are fantastic. They are very friendly and make sure you are taken care of. They listen to your concerns and do their best to answer all questions you may have. I am very pleased with the care I receive from them."
"PA Raygoza was extremely professional with genuine empathy. She looked at me while I spoke. She didn't rush me or interrupt me. She was incredibly professional and kind."
"Thank you for doing everything to make me feel better ❤️🩹"
"The nurses were awesome they make you feel comfortable and my doctor was so friendly I recommend this doctor and place to all my friends and family"
"Patty Moore is the best!! She was very understanding and caring!"
"The doctors and staff are the most organized individuals I have ever known. My colonoscopy was a breeze follow up was even better. Everyone was so friendly."
"Soon I arrive to the clinic, somebody provide me with a mask and ask me to sign in and they call me right away.
Everyone was very professional. And they new there post very well."
"Very friendly and professional environment, glad I was referred there"
"PA Raygoza is very professional and caring about her patients"
"The Staff and Dr's provide excellent service to their patients. However the waiting time to be seen exceeds expectations"
"Easy check in process, very friendly personnel and administration. Very professional"
"These wonderful people are downright angelic, from the CHRISTIAN lady who signs you in to all the efficient, professional, genuinely courteous and compassionate staff. Dr. Guerra and Ms, Karen Spencer are amazing CHRISTIANS."
"The waiting time was minimal pleasant and caring staff, nurses and P.A. Spencer explained my endo. results and listened to my question and concerns. I’m glad she took her time to listen and explain. Great experience!"
"Staff very professional and knowledgeable able to answer questions that I had"
"Good service and professionalism"
"My appointment was very important to me
PA Patricia Moore was very thought and explained everything to me I truly appreciated her thoughtfulness."
"Staff is very friendly and helpful"
is always so nice, professional and complete in her evaluation. She explains every portion of her examination as well. Thank you"
"Friendly staff and caring Drs and assistants. I would not change coming to this location. Very Covid conscious."
"Ever one was very helpful and friendly and easy to talk to"
"Awesome visit everyone was very professional, friendly, and compassionate, like always. The visit went very smoothly and I was out at a reasonable time. I have been a patient of Dr. Otero for over 35 years and have never had a unpleasant visit."
"Doctor Guerra and staff are outstanding. Fell very well taken care of."
"Dr. Otero is my Dr. But I had the pleasure of having my appointment with PA Reygoza. She made my visit very informative, and pleasant, and very thorough in my evaluation and explaining any questions I had. I definitely will recommend my friends and family to SAGA."
"The young ladies registering patients were very nice.
The pregnant young lady was very friendly and pleasant. Once I was taken back to see PA Veronica she came in very quickly. She's very nice and knowledgeable. She asked questions and explained what I needed to have done. My whole experience was a quick process and very pleasant. I was very pleased since I was a new patient."
"I was very pleased with the care that PA Becker gave me. She was very thorough in my examination and precise in explaining to me any questions that I had. Also very deligent in setting up my appointment for my procedure and prescribing me medications to help ease my discomfort. I would highly recommend SAGA to other people who have similar maladies as I do."
"I’ve always liked to go there Dr Otero is an excellent doctor and PA as well office staff great service ."
"My experience was great. I always enjoy talking with Patricia. She is very pleasant and really listens to u. Our visits always go great."
"Dr. Richard Otero is the best doctor along with the PA’s & NP’s. My husband is a patient of Dr. Otero for 10 years now & is very pleased with Dr. Otero. ❤️🙏✝️❤️ Thank you!"
"Very caring, listening to all details of problem, pain matters, and calling right away, with an answer of the medical problem found, and what to do. Very much appreciated, especially so late in the day, on a Friday evening."
"Doctors and staff are amazing and help to get to the bottom of any health related issues."
"Karen Spenser is very attentive to patient needs. Excellent Professionalism and patient care"
"Everyone is friendly and helpful! I feel confident I can call my Dr for any serious issues I am experiencing. The PA Moore is the person I see for routine checkups. She is helpful and gives me good advice that I know I need to follow!"
"We had the pleasure of seeing Dr. Raygoza and she is wonderful, caring, and truly wants the best for my mother’s health."
"I was treated excellently. And the staff was very helpful and kind."
"Veronica Moreno is awesome. Very personable, caring person. Knowledgeable and professional."
"From the beginning, the Doctor's & Staff have been experts on taking care of me & my issue. Fully Trust Sagae."
"(Translated by Google) All the staff are very friendly and very professional, Dr. Guerra is very professional and kind Thank you for everything
Todo el personal es muy amable y muy profesional, el doctor Guerra es muy profesional y amable Gracias por todo"
"Very satisfied with doctor, PA and all staff. I highly recommend. Excellent …."
"Pleasant and Considerate."
"Nice clean friendly environment.very professional staff."
"I have been going to SAGA for years! The staff is always amazing. They are quick to reach out and answer your questions. I would totally recommend them!!"
"They are all very nice and take care of their patients very well. I am happy how they treat me. I would recomend you to all my family and friends."
"Professional and yet personal touch to the experience"
"Excellent, Everything was Awesomely Explain in detail by PBR Vanessa Becker. Would not go anywhere else. Familia Por Vida"
"Everything went well i didn't have to wait long to see the Doctor"
"Staff was great! !! My experience was great! Very professional and caring"
"Very professional and kind"
"Soon after I arrived, the staff quickly got me ready for my appointment. Not in a rushed manner but in an efficient one. The wait was reasonable to try he the PA for my consultation. I was well informed of my procedure’s process and I had my next appointment in less than two weeks."
"PA Karen Spencer always takes the time to listen to you and whatever issues and concerns you have regarding your health. She is extremely patient and goes the extra mile to help you."
"Everyone was very nice from the receptionist to the doctor. Made me feel comfortable even though I was nervous about the procedure."
"Love coming here, staff is very friendly and the doctors really listen to your concerns and if something doesn't work for you they help you find something that will. They always make sure that you are well taken care of."
"I've always been satisfied with the service at this Clinic doctors and staff are very nice polite and explain to you everything very well"
"I was very impressed with my PA Patricia Moore. She had me put my daughter on the phone so she could give her details on my visit. I thought that was wonderful since I usually forget what I am told. The office workers are all very nice.❤️"
"I give him a 10 doctor was great everything worked out great I've been pain free ever since and the facility was great great staff."
"I like everything. From the time I walk in the door to the time I leave is a very pleasant experience. Dr Spencer’s is sensitive and very caring. She looks into everything we talk about. She’s an awesome doctor,"
"Very pleasant experience. Everything was explained thoroughly and organized."
"Overall experience was excellent! Minimal wait time, PA was very attentive to my medical needs!"
"We fast and the staff was super nice."
"Out standing service and care"
"I was very satisfied with the care of the staff and doctor, they explained everything very well to me on my procedure"
"I was treated very good by Veronica Moreno I was very satisfied with her she explained everything and was very helpful thank you"
"Everyone is very nice and helpful. I am still pending other tests/procedures."
"She was very pleasant and curious,
"My visit was very pleasant, professional and informative. Nurse Practitioner, Karen Spencer was very knowledgeable and offered to answer any questions I may have in the future."
"Great Staff and Well caring doctors"
"Was a friendly atmosphere excellent customer care service and my experience with the PA Physician Cardona was excellent also. There staff was very friendly and very helpful. EXCELLENT SERVICE...
THANK YOU ALL"
"While I've only met Dr.Otero briefly prior to a procedure, I've had a few office visits with Ms. Reygoza. While I would rather not be going to the doctor in the first place, she makes every visit as informative, pleasant, efficient, and quick as possible. I appreciate her genuine concern and patience when answering my questions to put me at ease, because most likely I'm in the office for something unpleasant or worrisome. At my most recent office appointment she took a few extra moments to offer some words of wisdom that she really didn't have to take the time to do and I don't think she knows how much I appreciate her concern."
"Great customer service!!"
"Vanessa Becker, PA was very attentive to my stomach issues. She ordered several tests so that I may better understand what the problem is."
"The nurses were the best .And the tech that did my Iv had such a good hand that I didn't even feel it when the needle went in.they all listen to you. There just so kind hearted. And the Dr that did the procedure was so kind also he made me feel so relaxed. The only thing I missed was the music they used to put on back 10 years ago.I almost forgot the dr that put me to sleep she was so sweet I thank you so very much."
"Care is good. Staff professional and courteous. Medical staff listen attentively. Address your concerns appropriately. Would recommend SAGA for care"
"John who works for Dr. Otero is an awesome person. He always returns your call and handles your issue professionally. Thanks John"
"The staff and doctors were amazing! I believe they truly cared about me. I would strongly recommend them to anyone and everyone."
"The staff, nurses and doctors are very polite and caring, they make you feel comfortable and at peace, they listen and they are very attentive."
"Dr. Otero's PA Ana Raygosa and staff were so professional, accurate and very caring. PA Raygosa was extremely awesome, she answered all my concerns."
"Since I've been going to see Dr Guerra and his staff at SAGA, he has provided me with excellent medical care. He is always vigilant and candid, ensuring that if I have any medical problems they are closely reviewed and acted upon if required. Those who have him or anyone in the SAGA staff are fortunate."
"Very professional staff . Timely with appointments."
"She was informative about my husbands results after his EGD. Staff are very helpful."
"All the staff is ready to make you feel comfortable and put you at ease by answering all your questions. They are caring when it comes to your needs before and after procedures by making sure the preparations before and after the procedures go smooth. They tend to your needs. I would highly recommend this place where they are not only professional but caring at the same time."
"Dr. Richard Otero has been My n My Families Gastroenterologist and has always been very personable and professional . He Treats Myself and My Family Like An Extended Family. Dr. Raygoza is An Amazing Dr. . Thank You 🙏 Both"
"Great and personable care"
"(Translated by Google) The very attentive staff, the assistant of my Dr. Guerra, very kind, gives me very good answers to my questions, excellent service
El personal muy atento ,la asistente de mi Dr. Guerra ,, muy amable me da muy buenas respuestas a mis preguntas,,excelente servicio"
"Dr Guerra is the best hands down."
"Very attentive staff. Everything is explained thoroughly in layman's terms."
"This was my 4th or 5th visit and my first time to see the Doctor’s Assistant. She was very nice and very knowledgeable about this unfortunate subject to the problem I was having. I left the office feeling a lot better."
"I am very glad to have gone to SAGA. They all treated me very well. I would recommend SAGA to family and friends. Great job."
"The staff is polite. The wait time is short. The doctor listened to me and answered my questions."
"Great care and saw to all my needs"
"I am very pleased with the care I recieved,was seen by Dr Guerra & Dr. Karen Spencer. I would recommend this facility to anyone. Dr Spencer explains ,hears me with my issues & genuinely cares. 💯% satisfied🙋♀️"
"Office staff is very attentive , calm clean environment. Excellent doctors. Dr. Guerra explains in terms that you can understand. He is pleasant, professional ,caring, thorough and has patience"
"The Doctors are very caring and understanding to your needs."
"Excellent staff. Very helpful, but the office gets overwhelmed with patients. More Dr's needed. Dr. Otero was a pleasure. Made me feel so comfortable. His team was was a God send. My only concern was my lip getting busted from the mouth piece."
"Friendly detailed informative"
"Doctor Otero and his staff provided excellent care to their patients."
"So great! Ms. Spencer takes time to answer all my questions, and is professional, yet warm. And Dr. Guerra is even better than his sterling reputation. I feel fortunate to have them as my providers."
"I've been seeing this office for several years. Always great experiences and a knowledgeable and friendly staff."
"I recommend highly San Antonio Gastroenterologist to everyone the staff were very helpful and the dr was very nice and helpful thank you for everything."
"I put complete trust in Dr Johnson. I went in and he and the staff were professional and kind he was there before the procedure started and after to explain his findings. I recommend him and the entire staff"
"I had a colonoscopy and endoscopy performed by Dr. Richard Otero in the past month. It was an incredibly positive experience from start to finish after arriving at the procedure center. Everything was handled extremely efficiently, professionally and in such a kind and caring manner. I have nothing but praise for each healthcare worker that I encountered.
May I add that Dr. Richard Otero is one of the kindest and most compassionate doctors I have encountered in my 74 years of life!!! I highly recommend him as an excellent doctor, plus he is a wonderfully caring individual. You are not just a “number” to Dr. Otero. He has been my gastroenterologist for the past 20 years. He has consistently provided excellent medical care while caring about me as a patient/person.
I highly recommend Dr. Otero and his associates with your gastroenterology needs. You will not be disappointed!!!!
Judith M. Van Natter"
"Doctor Joseph Johnson is a professional who took great care of me. Highly recommended!"
"I recommend this establishment. The entire Staff is helpful, and thoughtful. DR.SERNA was amazing.
The entire Staff made me feel like I mattered and my needs were met. Thank you."
"Have seen Dr. Otero and staff for almost 20 years. Always the most courteous, professional, efficient medical office I’ve ever been to. Love Dr. Otero and his bedside manner. Very pleased with the level of detail service I’ve received."
"Dr. Otero is the best. Office efficiency could be better."
"Love Dr Otero. He’s very personable. Staff is terrific too. I completely trust him with my gastro health."
"Best care ever. P. A. Miss Spencer is super professional and very caring. She took all her time explaining my test results and answered my questions to my full satisfaction. I am 100% satisfied with the fare they provide and highly recommend them to my family and friends."
"Dr. Otero was gave my information in an easily understandable manner & readily answered my questions. I had confidence in his skills. He treated me with respect. I reccomend anyone him to anyone needing his services."
"I had a very informative FaceTime call with Karen. Of course, we reviewed medications and symptoms but she also gave me advice on obtaining a cardiac monitor. The call was pleasant, professional, and helpful."
"Exceptional experience and follow-up care. Kinda sad I've aged out of the colonoscopy!
Thanks Dr. Otero, Dr. Raygoza and the always caring and professional staff. Thank you and God bless you all."
"Was pleasant talking to Karen Spencer MD. She was very professional and knowledgeable. Appreciate her concern about my health. Thank you"
"The doctor have always gone above and beyond for my mothers care. Treats her respect and listens to her and works hard to resolve my mom's issues."
"Karen Spencer and Dr Geurra have always been a caring people when it comes to healthcare always been available to answer my questions and relieve me of any confusion.
Other doctors may say they care when it comes down to you asking questions of your health and taking time to call you back Karen is a step above all other making sure she replies to all your questions and concerns."
"Dr Ramirez has been my doctor for good while. She knows her specialty very well. I am totally satisfied with the care she and her staff has given me. I highly recommend her to any one who needs to see a Gastroenterologist Doctor."
"My experience with the Staff at SAGA has always been professional and caring! Dr. Belinda Ramirez, She is caring and shows concern of my health. I have other family who are currently under care and feel the same way."
"it’s way better than in person And way safer because of Covid"
"Every staff member did their job with care and efficiency. The Doctor made me feel at ease pre and post procedure. Great Place!"
"Dr Otero is great. He’s so kind and helped me with my health issue. The staff are wonderful too. No complaints"
"I've been a past patient of Dr Taheri and was very satisfied with his service. I feel I will be taken good care of...
"He is by far one of the best Dr I have. I highly recommend him. He has gotten me from bieng so sick to actually bieng able to go about my day. I love my Dr Serna❤"
"I have seen Dr Otero & Dr Raygoza, both are amazing! Both give you undivided attention and address your questions. I would definitely recommend anyone to SAGA. It’s a place that treats you as a person and not as a number. ☺️"
"It was clean, keeping up with CDC rules I felt safe, and as comfortable as anyone can under these circumstances"
"I was nervous before my procedure. but all the staff here made me feel very comfortable and calm. Thanks."
"What kind of doctor is it"
"Dr Ramos is very responsive and has been my Doctor for many years. He has my highest recommendation."
"It was very professional and clean"
"Dr. Otero and his staff have been extremely wonderful to me. I only wish I’d seen him much sooner when referred a few years back. When we’re younger, we tend to put things off; but now as I’m getting older Dr. appointments are extremely important and just wish everyone had the same mentality on the importance of keeping appointments and following Dr.’s orders! Thank you Dr. Otero! You guys ROCK!!"
"The care I've received has been great. Even when i have difficulty putting into words my symptoms, etc. she is still able to figure it out. She is very empathetic and doesn't make the appointment feel rushed but addressed my concerns and let me know i could contact her if additional concerns came up.
Would have been 5 stars but sometimes getting through to office is difficult and got voicemail several times. 👩⚕️(Spencer gets 5 because she did tell me how to reach her directly about my treatment)🤗"
"He is one amazing gi doctor. Serna"
"Dr. Ana Raygoza is very Professional, Patient and Thorough!!"
"doctor took time to listen to me as a patient
Listen to all my needs
Exam me throughly
Set up orders for procedure to find out where problem was coming from
So we could proceed forward"
"Dr. Otero has been my Doctor for 10 1/2 years and has performed at least 14 procedures on me during this time. Both he and his Staff are very Professional and Friendly; and answers all of your questions. When my Mother needed a Doctor like Dr. Otero, I suggested that she ask him to become his Doctor too. As she knows my history with him, and meeting him on many occasions taking me to get my procedures. She was happy to do so. I’m 57 and she’s 82; and Dr. Otero has told me several times that he’ll take as good of care of her, as he has of me. That was more than I could ask for. I’m grateful that Dr. Otero is both my Doctor and my friend, and of course my Mother’s as well. You can’t go wrong with Dr. Otero."
"Every experience at San Antonio Gastroenterology has been a positive one. Front desk, prep nurses, Dr. Belinda Ramirez and immediate staff are professional and courteous. Thank you for keeping the downtown office operating. Very convenient."
"Very caring doctor about his patience"
"I have great care by Dr.Guerra.....Dr.Spencer did forget to put an order for my antibiotics at The Pharmacy and when I called to remind her she was confused..."
"Pain free experience. . All the nurses were fantastic. Dr Guerra was informative and I felt save. The anesthesia Dr. can’t remember his name was reassuring he would take care of me. He made me feel so safe and blessed I was not nervous or afraid Thank you for great health care"
"Safe clean clinic. In and out of the Lab' s."
"Very attentive, sincere, and patient. I would definitely recommend her to my family and friends."
"Physicians are absolutely wonderful. They make you feel like family. They do not rush you out. The office staff- they need some work. I call leave message they say they will get back never get back. So I show up at office and get a bit of a run around. Told the nurse will call you back. Never called back show up again next day then I get in to see Physician. While waiting another patient comes in little upset because no one called her back. So she did what I did showed up in person to get answers. This is unacceptable. I continue to go here for the fabulous physicians/practitioners."
"I left a message for you that the Rx you prescribed cost too much and never received a call back an still taking the Dok back to 2xs a day want to make an appointment with Dr. Guerra ONLY on my next appt. Thank you"
"Very professional answer all questions clearly"
"Had a very good experience with professionals that care about the needs of their patients."
"I think the office personnel have always been professional in person and on the phone. Follow up and call backs have been done in a timely manner. Instructions and explanations have always been clear and forthcoming."
"I was very comfortable with my appointment. Would do it again."
"I would definitely recommend Doctor Otero and his staff. They are knowlegable, professional, caring, orderly and quick. You feel you are in good hands."
"I have been with Dr. Otero. over 10 yrs. I will never think of going anywhere else. The front office staff are amazing. The wait in his office is close to no wait. Lori ,John. Always eager to help me. They order my medications. in a timely manner. They answer all my questions before i walk out. This office should be number one in our county. I will never go anywhere else. I send anyone that. asks who my gastro doctor to doctor Otero. Dr Otero is a saint sent from heaven to take care of me. His bedside manner is excellent. Love, love, love, him."
"Dr Ortero is the best Gastroenterologist, there is in San Antonio, Tx. He is very concerned about his patients. Always takes the time to reach out to you."
"Excellent service provided by all medical staff"
"Dr. E.GUERRA....HIS PROFESSIONALISM IS APPRECIATED."
"The doctor was tremendous and had a great bedside manner. The office personnel on the other hand lacked in customer service and empathy."
"My procedure went very well. No problem. The staff and doctor was excellent."
"Dr Ernesto Guerra is an EXCELLENT Physician with outstanding bedside manner. He takes his time explaining procedures and care. He is professional and genuinely cares about his Patients. I highly recommend him."
"Doctor Guerra great and great service."
"I rate this place at 10 Karen Spencer provided me with a lot of help I appreciate everything she had done for me and I would recommend other patients to come and see her"
"I feel a lots better with the medical care I receive at the clinic. I also trust Ms Spencer with my medical care
"Follows through with details concerns and your health. She cares.I trust her and don't feel like just a number."
"Dr Serna is excellent. He provided excellent care when I needed it the most. From what I remembered he listened to my history and was sympathetic to my story.
THANK YOI DR SERNA!"
"Dr. Ramos is a very caring doctor. He listens, gives very good explanations, and is very thorough in his examinations. He has been my GI doctor for many years, and I highly recommend him."
"Dr. Tahiri is a good doctor and I would recommend anybody to go and see him"
"He is a really nice dr that takes time to listen to what is wrong with your body and tells you what he need to do to correctly find the issue to what is wrong ."
"Dr. Otero & his staff have always been amazing when it comes to my care."
"Dr Guerra is a very knowledgeable, thorough, and caring physician. He is an excellent diagnostician. He always gives every patient the time they need and answers all questions."
"I have been going with Dr. Ernesto Guerra for 25 years. I have been very pleased with his patience and understanding of my problems and his explanation to all my questions.
Dr Guerra has always taken his time to listen to my needs and my concerns.
He’s nursing staff have always been very respectful, kind and considerate.
I’ve always recommended Dr Guerra to all my friends and relative. Many have gone with him and are very pleased and thanked me for referring them to him."
"Fast and very efficient. And great bedside manner!"
"DR.. Otero is a very knowledgeable dr. In his field, caring of his patients and patients significant other to take the time to ask of the significant other wellness. Takes the time to check on his patients and explain the complications or lack of the complications! The best dr. Period!!!"
"Dr. Johnson is great he has been helping me through the years"
"My mother was a patient of Dr Guerra for many years, he always gave her the upmost professional yet sincere compassionate loving health care. I could never thank him enough for the peace of mind he gave her knowing her health was a priority & important to him as her doctor. Since losing my mom to a lung transplant...I have now developed health issues that I have become a patient of Karen Spencer with Dr Guerra’s practice. She is absolutely one of the best! I have been seeing her about 2years maybe longer & she is extremely professional yet also very personable, caring, extremely thorough with each visit. I never feel rushed or end an appointment with any sense of neglect. She faithfully returns phone calls daily, is a supreme plus especially during these times. She offers solutions from all avenues & is considerate of the cost of meds including over the counter meds. She is very kind, extremely knowledgeable & a sincere, genuine medical professional! I highly recommend her, so much so, my Son is also now a patient of hers."
"Extremely nice assistant very helpful and Dr. Johnson is very nice, comes across as a very considerate person. He explains your condition in detail and is concerned how you feel. He makes you feel welcomed and is attentive your concerns."
"Dr.Karen spencer is the best doctor She listens to me and is always there to help me with all my pains anything the is going on with me she allways there to get me help ..help with anything swollowness pains surgurys anything I need done anytime I need her shes there .. Thankyou so much for being there ..and belive me I have löts of stomach issues and she helps me so much that I think I would be dead without her there for me thankyou.."
"Dr. Steven Ramos listened to the problems I'm having, very understanding. His gentle with the treatment that he gives. He's awesome I will go to no one but him."
"K. Spencer is amazing, she has helped me every inch of the way, since diagnosed. I can always rely on her feedback qhen I am having an issue, she not only listens to my problem, she makes sure that you are able to get relief from a flare up or any other issue that reflects from your ailment."
"Dr. Ramos is not only a fine doctor, but a loving and caring Christian as well. I highly recommend him!!"
"I like the sevice,iam happy being with San Antonio gastr......"
"I like the phone visit, because it saves me a trip to San Antonio"