Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for SAGA San Antonio - Downtown
"Saga has a system where you are processed quickly, plenty of parking"
"Amazing care. Amazing staff. Quick in & out."
"Best doctors, nurses and staff. Quality care"
"Very polite and professional. Will answer any questions you have."
"Staff is very thoughtful and helpful and my PA and Doctor are very nice and explain everything very well, I’ve been with my Doctor for many many years, I trust him completely."
"Ontime appt,courteous"
"DR Moore is great Dr. I very comfortable talking with her about my health and concerns."
"I was very well informed and treated very well"
"Great service"
"Very kind everyone. And you feel very confident and secure that you are in good hands. The doctor is very friendly and his work is excellent, you don't feel anything."
"Exceptional experience from creating the appointment all the way until my procedure and after. Great care was given and everything was explained in detail, prior to and after my procedure. Thank you to the SA Gastro Team!!"
"From the front desk to the medical staff, we’re all very helpful, informative, took time to listen to my concerns, and showed their true caring for my well being, all around awesome GROUP of Employees, GOD bless them all and their families"
"Great customer service!!"
"Everything sent well no problems with staff"
"I dealt with Travis Holloway to have my d gallbladder removed. I had other issues he was concerned with. He ordered a lot of tests including lab work. The day of surgery even more blood work. His demeanor was very pleasant and he asked a lot of questions. Thoroughly pleased with entire process."
"Professional every step of the way. Good people. I'd recommend them to friends and family."
"Everyone one was so helpful an understanding.."
"I've been coming here for years. I love the staff and the Drs. They are all great and courteous."
"My visit to SAGA was excellent. The PA explained everything I needed to know very clearly about my condition which is colitis. I would certainly recommend SAGA to family and friends."
"caring, compassionate, friendly, knowledgeable. professional"
"(Translated by Google) Very kind everyone. And you feel very confident and secure that you are in good hands. The doctor is very friendly and his work is excellent, you don't feel anything. (Original) Muy amables todos . Y te sientes con mucha confiansa y seguridad que estás en buenas manos . El doctor muy amable y excelente su trabajo , no se siente nada.."
"I feel a lots better with the medical care I receive at the clinic. I also trust Ms Spencer with my medical care Thanks"
"Very satisfied with everyone there they work as a team and treat me very good.exelent service"
"Excellent professional with respect n kindness I wouldn't want to go to any other place thankyou for your service."
"Went to my Dr's. appt and met with the P.A. Ms. Moore for the first time and I found her to be kind and patient. Eager to get to the root of the problem! I really felt cared for! I truly liked her. 👍"
"Staff in the lobby area were professional and friendly, P.A was amazing, she was kind and understanding of my concerns! Bloodwork was drawn and once again staff was friendly and professional… didn’t feel a thing when my blood was drawn. Really would recommend this office."
"Had a good experience. PA Lee was very thorough. She explained everything she was doing ."
"Treatment was on timely, no wait time, and all the staff was kind and compassionate."
"Doctor tahiri is a very smart doctor and is able to take care of your needs. His PA also helps in many ways to."
"Staff was absolutely amazing. Super nice and made me feel completely comfortable."
"Very knowledgeable physician"
"Clean area, friendly.,and dr listens to you"
"Friendly detailed informative"
"Very efficient and was able to get me scheduled right away"
"Staff and doctors are very attentive and friendly and very professional."
"Great staff and the Dr.'s are wonderful"
"We appreciate how well Ana Ragosa listens and reacts to our health needs."
"I've been a patient for 6 years, and I am very comfortable with SAGA"
"Great customer service and my doctor explains everything to me. I appreciate your help. Thank you."
"Dr. Moore is very caring, professional!! The lab tech is quick & knows how to draw blood. I didn't feel the needle."
"The visit went well. The process was easy and waiting time was great. PA Moore allowed for questions and explained my treatment plan well."
"I was handled very professionally with nothing but the best of love and care asking about all of my needs and my feelings"
"Awesome staff and great experience overall with the Endoscopy and Colonoscopy i had done."
"PA Raygoza is very professional and caring about her patients"
"In & out in no time. Always excellent service with all staff Doctors and PA’s. Thanks everyone…"
"Everyone is very nice"
"Very attentive staff. Everything is explained thoroughly in layman's terms. PA Ana Raygoza is an outstanding PA. Knowledgeable, thorough, and empathetic."
"Always very personal and caring about what is bothering me and what needs to be done. PA Ana is amazing!"
"Excellent service and professional staff."
"Very efficient office management. Friendly and skilled nursing staff. Patricia Moore listens well and patiently. Great experience!"
"It was fast friendly professional I lobe it there"
"Excellent and fast service was in and out of my appointment very satisfied would recommend. Thank u"
"Everyone is friendly. I felt like the staff really cares for the patients."
"The doctors and staff are great. My only complaint is that it is very hard to get to speak with anyone on the phone. That is annoying."
"The staff was exceptional! From check-in to Dr. Otero, they were such a great team. Each handled their role so professionally. They worked together so well that my appointment went so smoothly. I would highly recommend Dr. Otero and his staff."
"Organized and thorough."
"Dr Moore was able to answer all my questions. She made me feel very comfortable. And took the appropriate time to explain everything to me. I’m very satisfied."
"Very good update on all tests done ✅"
"Love the convenience of having procedure done on Saturday! Dr. Guerra and his staff are fantastic!"
"Doctor Otero and his staff provided excellent care to their patients."
"Patient and caring Physician"
"They helped me and explained everything so I was able to understand"
"Since I've been going to see Dr Guerra and his staff at SAGA, he has provided me with excellent medical care. Those who have him or anyone in the SAGA staff are fortunate."
"Very pleased with the care and service provided to my 90yr old grandmother, from office staff to doctors/providers at SAGA"
"I fill very protected and I am very thankfull with your service."
"Excellent attention"
"Zoom call effortless for me. Karen Spencer was great - answered all my questions ."
"Very professional, Nice team, Doctor T the best,, Veronica Moreno.🙏🏻"
"Veronica Moreno NP is great. Professional and highly recommended."
"Everyone in the office is very friendly and accommodating. The process to get in and out is very organized. Thankyou!"
"I was not waiting long the staff was very kind and doctor was very nice and help with my issue"
"Karen Spencer is very thorough and listens attentively and follows through"
"Really like it there because they show they care about your health especially listen to what you have to say."
"All my respect for Dr Ernesto Guerra & Dr Karen Spencer for their good care of my health. I highly recommend "SAGA" to anyone with issues of the stomach.👍👍"
"PA Raygoza was extremely professional with genuine empathy. She looked at me while I spoke. She didn't rush me or interrupt me. She was incredibly professional and kind."
"Dr. Spencer and Dr. Guerra and all the staff there are fantastic. They are very friendly and make sure you are taken care of. They listen to your concerns and do their best to answer all questions you may have. I am very pleased with the care I receive from them."
"They treat u nice"
"(Translated by Google) Excellent attention (Original) Excelente atención"
"I love meeting with Dr. Spencer she's very understanding & caring. Dr. Spencer..Thank You for your support & motivation."
"The Staff and Dr's provide excellent service to their patients. However the waiting time to be seen exceeds expectations"
"These wonderful people are downright angelic, from the CHRISTIAN lady who signs you in to all the efficient, professional, genuinely courteous and compassionate staff. Dr. Guerra and Ms, Karen Spencer are amazing CHRISTIANS."
"Staff very professional and knowledgeable able to answer questions that I had"
"Patty Moore is the best!! She was very understanding and caring!"
"Excellent service"
"The doctors and staff are the most organized individuals I have ever known. My colonoscopy was a breeze follow up was even better. Everyone was so friendly."
"Thank you for doing everything to make me feel better ❤️"
"Very friendly and professional environment, glad I was referred there"
"Loved everyone their."
"Everything was great"
"Easy check in process, very friendly personnel and administration. Very professional"
"The waiting time was minimal pleasant and caring staff, nurses and P.A. Spencer explained my endo. results and listened to my question and concerns. I’m glad she took her time to listen and explain. Great experience!"
"The nurses were awesome they make you feel comfortable and my doctor was so friendly I recommend this doctor and place to all my friends and family"
"Soon I arrive to the clinic, somebody provide me with a mask and ask me to sign in and they call me right away. Everyone was very professional. And they new there post very well."
"Doctor Guerra and staff are outstanding. Fell very well taken care of."
"Dr. Otero is my Dr. But I had the pleasure of having my appointment with PA Reygoza. She made my visit very informative, and pleasant, and very thorough in my evaluation and explaining any questions I had. I definitely will recommend my friends and family to SAGA."
"The young ladies registering patients were very nice. The pregnant young lady was very friendly and pleasant. Once I was taken back to see PA Veronica she came in very quickly. She's very nice and knowledgeable. She asked questions and explained what I needed to have done. My whole experience was a quick process and very pleasant. I was very pleased since I was a new patient."
"Awesome visit everyone was very professional, friendly, and compassionate, like always. The visit went very smoothly and I was out at a reasonable time. I have been a patient of Dr. Otero for over 35 years and have never had a unpleasant visit."
"I've always been very satisfied with the services I've received from this clinic. The Dr's are very attentive, very knowledgeable & have very good bedside manners with the patients. Are very good listeners & very empathetic. The staff is very friendly & very knowledgeable & very professional. I'm very content with my Dr's there & very satisfied with all the staff. Keep up the great job. Thank you. 😊"
"Very professional"
"My experience was great. I always enjoy talking with Patricia. She is very pleasant and really listens to u. Our visits always go great."
"Dr. Richard Otero is the best doctor along with the PA’s & NP’s. My husband is a patient of Dr. Otero for 10 years now & is very pleased with Dr. Otero. ❤️🙏✝️❤️ Thank you!"
"Polite and thorough."
"Veronica Moreno is awesome. Very personable, caring person. Knowledgeable and professional."
"Dr Moore, is always so nice, professional and complete in her evaluation. She explains every portion of her examination as well. Thank you"
"I’ve always liked to go there Dr Otero is an excellent doctor and PA as well office staff great service ."
"Thus -far I am pleased with the care and providers at San Antonio Gastroenterology Associates"
"Everyone is friendly and helpful! I feel confident I can call my Dr for any serious issues I am experiencing. The PA Moore is the person I see for routine checkups. She is helpful and gives me good advice that I know I need to follow!"
"Everyone is always very friendly and helpful."
"Staff is very friendly and helpful"
"Good service and professionalism"
"I was treated excellently. And the staff was very helpful and kind."
"Ever one was very helpful and friendly and easy to talk to"
"My appointment was very important to me PA Patricia Moore was very thought and explained everything to me I truly appreciated her thoughtfulness."
"I was very satisfied with the care of the staff and doctor, they explained everything very well to me on my procedure"
"I was very pleased with the care that PA Becker gave me. She was very thorough in my examination and precise in explaining to me any questions that I had. Also very deligent in setting up my appointment for my procedure and prescribing me medications to help ease my discomfort. I would highly recommend SAGA to other people who have similar maladies as I do."
"We had the pleasure of seeing Dr. Raygoza and she is wonderful, caring, and truly wants the best for my mother’s health."
"Karen Spenser is very attentive to patient needs. Excellent Professionalism and patient care"
"Doctors and staff are amazing and help to get to the bottom of any health related issues."
"Friendly staff and caring Drs and assistants. I would not change coming to this location. Very Covid conscious."
"All the staff are very friendly and very professional, Dr. Guerra is very professional and kind Thank you for everything"
"Nice clean friendly environment.very professional staff."
"They are all very nice and take care of their patients very well. I am happy how they treat me. I would recomend you to all my family and friends."
"(Translated by Google) All the staff are very friendly and very professional, Dr. Guerra is very professional and kind Thank you for everything (Original) Todo el personal es muy amable y muy profesional, el doctor Guerra es muy profesional y amable Gracias por todo"
"From the beginning, the Doctor's & Staff have been experts on taking care of me & my issue. Fully Trust Sagae."
"Professional and yet personal touch to the experience"
"I have been going to SAGA for years! The staff is always amazing. They are quick to reach out and answer your questions. I would totally recommend them!!"
"Great dr’s and workers"
"Pleasant and Considerate."
"Excellent, Everything was Awesomely Explain in detail by PBR Vanessa Becker. Would not go anywhere else. Familia Por Vida"
"I have my procedure tomorrow. But, I've had them here several times before."
"Very satisfied with doctor, PA and all staff. I highly recommend. Excellent …."
"Excellent, Everything was Awesomely Explain in detail by PBR Vanessa Becker. Would not go anywhere else. Familia Por Vida"
"Friendly and knowledgeable. Willing to help their clients."
"Dr. Guerra was awesome"
"PA Karen Spencer always takes the time to listen to you and whatever issues and concerns you have regarding your health. She is extremely patient and goes the extra mile to help you."
"Everything went well i didn't have to wait long to see the Doctor"
"Love coming here, staff is very friendly and the doctors really listen to your concerns and if something doesn't work for you they help you find something that will. They always make sure that you are well taken care of."
"Staff was great! !! My experience was great! Very professional and caring"
"All the staff is ready to make you feel comfortable and put you at ease by answering all your questions. They are caring when it comes to your needs before and after procedures by making sure the preparations before and after the procedures go smooth. They tend to your needs. I would highly recommend this place where they are not only professional but caring at the same time."
"Overall experience was excellent! Minimal wait time, PA was very attentive to my medical needs!"
"I like everything. From the time I walk in the door to the time I leave is a very pleasant experience. Dr Spencer’s is sensitive and very caring. She looks into everything we talk about. She’s an awesome doctor,"
"Everyone was very nice from the receptionist to the doctor. Made me feel comfortable even though I was nervous about the procedure."
"Very pleasant experience. Everything was explained thoroughly and organized."
"Very professional and kind"
"Patrica Moore is Awesome! Excellent"
"I give him a 10 doctor was great everything worked out great I've been pain free ever since and the facility was great great staff."
"I was very impressed with my PA Patricia Moore. She had me put my daughter on the phone so she could give her details on my visit. I thought that was wonderful since I usually forget what I am told. The office workers are all very nice.❤️"
"Soon after I arrived, the staff quickly got me ready for my appointment. Not in a rushed manner but in an efficient one. The wait was reasonable to try he the PA for my consultation. I was well informed of my procedure’s process and I had my next appointment in less than two weeks."
"Dr. Otero & his staff have always been amazing when it comes to my care."
"I've always been satisfied with the service at this Clinic doctors and staff are very nice polite and explain to you everything very well"
"Everyone is very nice and helpful. I am still pending other tests/procedures."
"We fast and the staff was super nice."
"Excellent"
"I was treated very good by Veronica Moreno I was very satisfied with her she explained everything and was very helpful thank you"
"Miss Spencer was very informative and helpful. She was able to answer all my questions. I appreciated her knowledge and advice."
"They make you feel a person caring informative take the time get to know you whatever you going through IFeel at ease at my office vist."
"Out standing service and care"
"It's a very pleasant place and the staff Are courteous Very informative."
"Here with my mom, everyone has been so nice. Thank you"
"Excellent service and the staff with the up most care to the patients. Very cooperative and caring about us patients which I saw and very glad with the attention given Mostly thankful to Dr.Ernesto Gurrera for his service and been informative on my condition. Thanks Rosalio Gallegos"
"I loved the concern they provided to me,,I was so embarrassed to tell them my problem and still doing testing"
"Great facility, excellent staff very caring and polite. Thank you to the PA and the staff very professional. Again Thank you and have a blessed day."
"Very professional and friendly answered my questions"
"Was a friendly atmosphere excellent customer care service and my experience with the PA Physician Cardona was excellent also. There staff was very friendly and very helpful. EXCELLENT SERVICE... THANK YOU THANK YOU ALL"
"They made this procedure very easy."
"Like dr undly care us future"
"Great physicians and staff. I've been going here since 1985."
"My visit was very pleasant, professional and informative. Nurse Practitioner, Karen Spencer was very knowledgeable and offered to answer any questions I may have in the future."
"I felt listened and understood. P.A. Raigoza was very professional."
"I am always treated professionally especially when running late with appointments. PA Moore is very knowledgeable and engages in conversation even when she is behind in appointments. I enjoy visits with her because she is real, truthful and doesn’t just tell me what I want to hear. Thanks"
"I was satisfied with the service I received."
"I am very glad to have gone to SAGA. They all treated me very well. I would recommend SAGA to family and friends. Great job."
"Drs. are very nice. All the staff is very friendly and courtious. Had a very good experience."
"Was treated well and with compassion"
"She was very pleasant and curious, Thanks you"
"Very helpful staff."
"While I've only met Dr.Otero briefly prior to a procedure, I've had a few office visits with Ms. Reygoza. While I would rather not be going to the doctor in the first place, she makes every visit as informative, pleasant, efficient, and quick as possible. I appreciate her genuine concern and patience when answering my questions to put me at ease, because most likely I'm in the office for something unpleasant or worrisome. At my most recent office appointment she took a few extra moments to offer some words of wisdom that she really didn't have to take the time to do and I don't think she knows how much I appreciate her concern."
"Great Staff and Well caring doctors"
"The office was very helpful in my situation, everything went very smooth. I definitely recommend anybody to visit this location, very positive as well ! 😊"
"I had a very relaxing professional experience, before I knew it they were waking me up procedure was over wow 👌"
"The office was very helpful in my situation, everything went very smooth. I definitely recommend anybody to visit this location, very positive as well ! 😊"
"The care of my DR. HE IS EXCELLENT, I like that he cares about my well-being, health and my economy!!"
"The staff is very attentive, my Dr. Guerra's assistant, very friendly, gives me very good answers to my questions, excellent service"
"Ms. Moore is always very friendly and thorough. She knows my history when she talks to me, and also asks questions. I feel that she is sincerely concerned with my digestive health. I feel very comfortable talking to her, and asking questions. Also, wait time is not long at all-- in the front waiting room and the back rooms."
"All of the staff is very Professional"
"They where very thoughal"
"Everyone was so nice and, totally put me at ease!! Very satisfying and comfortable! Thankyou all for your kindness and patience! Y'all are the best!"
"(Translated by Google) The care of my DR. HE IS EXCELLENT, I like that he cares about my well-being, health and my economy!! (Original) La atención de mi DRA. ES EXCELENTE, me gusta que se preocupa por mi bienestar,salud y mi economía!!"
"This team is the Best! They’re compassionate, efficient and knowledgeable! These folks are the best part of your procedure‼️ I love my Dr."
"They treat me,always with care , respect and kindness 😊"
"They are caring n wonderful staff"
"Staff, nurses are friendly and take the time with the patient. I have been a patient of Dr. Richard Otero and PA Ana Raygoza for years, both have treated me with respect and understanding. For that they both have my respect and appreciation!"