Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
Reviews for SAGA - Medical Center
"Good reminders before the appt. Saw PA Alitza Ford who was thorough and professional and arranged for follow-up appt."
"Love pa Fords aditute she's kind and explains everything."
"I would have gave them a 5 but the wait was long but staff and Dr. FLORES WERE AWESOME"
"You’re told how long it’s going to take at the facility and it was on point. The staff is friendly. The doctors are awesome. I recommend it."
"Great experience at SAGA; the staff and Dr Franklin were quite friendly and accommodating!"
"The Babcock facility was a very clean. Staff was very friendly and carried their mission accordingly for procedure. Very smooth history information process and procedure preparation & informative information was given."
"Excellent service, very professional doctors"
"Dr. Otero is the best! The team was amazing and made my procedure less stressful. Thank you"
"One of the best experiences I’ve had with a procedure. I was in and out of there with no problem."
"Everyone was very helpful and nice,Dr. Otero was very nice also. Everyone treat me with a lot of respect my procedure for being my first time it was a good experience,thank you all of you."
"Everyone was very polite and professional. Thank you and may God Bless you all , for all that you do.👍🙏🏼"
"Dr. Guerra listens to his patients and answers questions in a thorough, calm and respectful manner. His staff all follow the same rapport with patients. I highly recommend Dr Guerra and thank him and his staff for his service."
"I love Dr Guerra and his staff. I have been going to them for years. They are so great and make you feel safe and comfortable. Thank you SAGA team on Euclid in San Antonio!"
"All the staff from the receptionist to the anesthesiologist.Nurses and doctor gerra we're very supportive and caring"
"I couldn’t have asked for a better place to have my procedure. Everyone from the receptionist to the nurses, anesthesiologist, and Dr. Mallikarjun were efficient, caring, and professional. Thank you to the staff for making me feel welcomed. I would definitely recommend this facility for your GI needs."
"Easy Peazy except clense of course and that was not bad,"
"The crew in this facility are awesome they treat you so nice and the doctors too..love there hospitality"
"Staff are super professional and courteous. My procedure with Dr. Guerra had zero discomfort and no side effects whatsoever."
"I have been a Doctor's Guerra patient for many years. I recently had an endoscopy and I am in the recovery process. Great and .professional people ."
"I highly recommend this place. From checking in , prep, procedure (colonoscopy) done ; it was a great experience. Doctor who did my procedure was informative and caring."
"The staff was friendly and supportive they answered any questions with compassion and were very informative and made me feel very comfortable. Over all it was a very positive experience."
"Very Satisfied with everyone involved, including Dr. Guerrera."
"It was actually MUCH better than the first one that I had almost 11 years ago at Lackland AFB. I think that the Prep I had to do the day before would have been much better as well, if I had only noticed sooner that I was supposed to start it at 10 am instead of in the evening, like I did for the one almost 11 years ago. I basically had to guzzle over a gallon of that funky solution in order to get it all down before midnight, but I did it!!! Now I'm just hoping and praying that the 2 small polyps they removed will come back cancer-free. 🙏"
"Dr. Otero is awesome very thorough and caring. He is bedside manner is superb. He is very reassuring and genuinely cares about as a patient. Also want to give a shoutout to Brittany in scheduling she has been my rock when needing to get ahold of other office staff. She went the extra mile and I totally appreciated her efforts!"
"I am extremely happy with Doctor Alejandro Pruitt.. He and his staff have been very efficient and very caring. I. Would recommend him and his staff to anyone. Rebecca Mussey"
"Staff are professional,polite and take the time to listen and talk to you"
"I have always had the best experience at this clinic. Staff is friendly and professional and Dr. Ernesto Guerra is the best."
"Good service!! Excellent doctor Guerra!!. Thank you!!"
"I filled paper work out 2 weeks ahead of time...had to fill out to much paper work. Other than that the staff are great. Dr. Guerra is one of the best."
"Super nice staff. Timely service for my procedure."
"Dr. Ernesto Guerra is the Best! He has been my doctor for many years!’"
"My experience was enjoyable. Staff very friendly & put you at ease. Very clean & cold."
"Awesome patient care"
"Your treated with compassion and kindness, staff looks like they really enjoy working with each other which ultimately leads to your own experience. Dr Otero is very informative when speaking with you and makes you feel very comfortable. A+ Thank you"
"Great nursing staff. It was a big day for me. I recieved tests to see if my colon could reconnected or if I would have to wear a bag for the rest of my life. When I woke up the nurse was there to celebrate a successful test. It was very cool she took the time to ease my fear. I get my surgery next month. I will never forget her kindness."
"My visit went very smoothly and on time. Dr Taheri met with me to discuss my problem and he did not rush our discussion."
"Very pleased with service during my two visits. Highly recommend this medical facility."
"Everybody was very friendly & efficient & I was in & out in less than 45 minutes, I only saw the PA."
"I had this greatest experience there with the doctors team, and they all treated me like if they knew me on the streets, but I didn’t know anyone there. It was a great environment with great hospitality. It was fast and smooth. Thanks a million to the Doctor and crew."
"Fast service and friendly faces. A smile and a little kindness goes a long way!!! Thank you"
"I truly enjoyed working at this location as a prn local travel nurse. I recommended my family member to have his procedure done here, and he was pleased with their service."
"Staff were friendly and professional."
"A very clean place. The medical staff and doctors are very professional and friendly. Thanks to Dr. Richard L. Otero. God Bless you."
"Dr.Guerra and staff are awesome, they are all so nice and answered questions I had to make me feel more at ease before my procedures."
"Best place and doctors very professional at all times very attentive to patients needs and or questions"
"I was very pleased with the care I received from this office. I had been hospitalized in February for gallstones and gallbladder removal. The dr who did the gallstone remove was unsuccessful and I was advised to schedule another try in a few months. His staff was very difficult to get into contact with. When I finally was able to speak with a nurse to schedule the procedure, they didn’t have anything available until the end of July. Thankfully this office was able to fit me in very promptly. Their procedure process was very efficient, I was in and out of the hospital in three hours. Dr Pruit was also very kind and caring. I am very grateful."
"I have used these services twice & would recommend them to anyone. Everyone is friendly & helpful."
"We have been patients with Dr. Ernesto Guerra for several years. He is well qualified as a Dr. Surgeon and Compassionate person. We highly recommend him to anyone in need of his experience as a doctor. The staff are great to work with. We are well informed and are treated with respect and patience. Thank you for all you do."
"Good service and polite nurses"
"It was organized, clean, nurses were great , and love my doctor Mallikarjun ."
"Friendly staff. Made me feel at ease. Professional. Quick to assess me. Time spend in facility was quick."
"Excellent"
"Everything went fine was in and out in no time"
"They were very nice, but running behind"
"Ice seen Dr Flores and Ms. Ford for many years and have never been disappointed. I just have noticed that it has become more busy and I hope that doesn’t affect the patients care."
"Good people over all."
"First time I attend my appt, it was so friendly and well behaviour, I am very much surprised and happy to say everybody talk so nicely and friendly."
"Everyone was very nice. So friendly"
"This place is wonderful! The staff is amazing! They explained everything about my colonoscopy every step of the way…it was a good day actually. Dr Flores is fantastic!"
"Dr. Guerra and his staff were excellent He took the time to explain the procedure and what to expect during and after. Nurse Ana was excellent at keeping me clam prior to my procedures. Additionally, my wait time from my arrival to the finish was excellent. I recommend Dr. Guerra highly along with staff."
"Nice, friendly, clean, hardly any waiting The atmosphere was good and welcoming also"
"Great service and everyone very nice and polite"
"Everything went well. I didn't wait on the front room long. The intake nurse was great. Dr Taheri listened and gave sound advice to address my situation."
"Excellent service with a very short wait."
"I highly recommend them. They were awesome and told me everything I needed to know."
"Everyone was amazing. They were very helpful and so sweet."
"It was fast and sufficient; staff was very professional and helpful. Dr was clear of what was expected. There was extra complications. I was well taken care of."
"Good visit"
"Excellent service."
"The driver was very nice very helpful."
"Dr. Guerra is the best! My family travels to San Antonio to go see him. He is awesome!!"
"Everyone was as professional as can be. The whole process was easy and the staff made me feel comfortable. The doctor explained everything to me, and made me feel at ease."
"Everyone was very professional and made me feel very comfortable. Everything went very well."
"Check-in was seamless and the staff made me feel completely comfortable as I was extremely nervous about my procedure. Dr. Otero was caring and really helped me settle my nerves. Awesome overall!"
"Staff very friendly and made me feel very comfortable."
"Very attentive great atmosphere and Dr very informative and patient…. Listening to all my questions and not rushing me off"
"I was extremely anxious going in for my proc dure. My nurse, who started my IV was extremely reassuring, calm, soothing, and very patient. Dr. Otero was very understanding and also helped ease my anxiety with caring words of encouragement."
"As always, had the best experience ever. Everyone is a true professional and very caring and humane. Dr. Guerra is an excellent doctor."
"It was my first procedure in 61 years and it came out very well the people are so sweet and wonderful the nurses are really great I appreciate their hospitality they took care of me very well I wish every place was like this thank you so much"
"First time there it was great, check in was quickly and all staff were great."
"great people and great job i'd like to recommend this place to other people."
"Unbelievably professionalism to its finest. Educational and painless procedure. Dr. Franklin and his staff are In a class of their own."
"Doctor Mahammad Tahiri was nice, and he assured me that the endoscopy was safe."
"Had a very nice visit to the clinic. Staff was very friendly and very prompt. I was in an out in under 2 hours. Very pleased with everything"
"I met with PA Aliza Ford and she listened to all my concerns. She gave me hope that they would do all they could to help me feel better. This was the best office visit I’ve ever had."
"Had nothing but good service"
"Very kind people."
"Very friendly staff. PA took time to answer questions. Location was very accessible. Never had any complaints. Definitely recomend Dr Antonio Serna."
"Everything was great. Did not wait long in the waiting room and felt Ms Guzman was interested in my concerns"
"The staff was very professional, helpful and caring."
"I have been seeing Dr. Flores for a long time. They have always been very kind and very helpful. I will continue to recommend them to all my family and friends."
"Everyone I met were very pleasant"
"Employees there made me feel everything would be fine and they were correct."
"They stick to appt time and very friendly! They explain in great detail your situation and provide a path forward to resolve it!"
"Dr. Singson took great care of me!"
"I was very satisfied with my procedure the staff was very nice Dr Guerra was very thorough; happy when he came and told me everything was okay,"
"Was treated with respect and kindness."
"The staff were very friendly and helpful. I was well taken care of and had no problems whatsoever."
"Everyone was graciously kind and attentive to my needs."
"Good"
"Great experience"
"Very professional, informative and friendly. Thank you"
"From the time I arrived to the time I left everyone was nice and friendly and quick loved it"
"Excellent staff, nice place, good parking lot. A+"
"Continuity of care (CoC) is a process that involves a patient and their care team in ongoing health care management. The goal of CoC is to provide high-quality, cost-effective medical care. Blessed be! 🙏❤️ 😌, gracias manito..."
"Ppl were curtious.. knowledgeable And nice"
"Very friendly staff"
"I recommend Dr. Guerra to anyone who needs to see a gastronogolist. He is a very good, caring and patient doctor."
"The team was very professional. I was treated very good."
"Speed and professional staffing are commendable! They are sincere about their patients and adhere to details."
"The staff was very helpful and professional. The procedure went well."
"Excellent, the Dr gave me confidence, since it was my first time and the attention of the staff."
"Excellent care service"
"I was very scared and nervous about getting the procedure done but have having my spouse and family with me and the staff made getting it done a bit more better and I will definitely come back and recommend to friends and family"
"Professional staff . Dr. Ford answered and explained all of my questions."
"All the staff were very helpful and courteous and Dr. was very funny and down to earth. Made me feel very comfortable. Could not have chosen a better team! I highly recommend to anyone."
"Dr Guzman is great she explains in detail and is very thorough she is kind and caring. She makes me feel very comfortable."
"Check in was easy and fast. Staff was very courteous and professional. Dr Guerra was very attentive and a great doctor. My procedure went well. I had no problems. And his assistants were very professional. Thanks to Dr Guerra and his nursing staff."
"The staff was very professional and caring also explain everything to me so I can understand Thank you and all the staff for Great care."
"Very professional and polite."
"Surpringly, procedure & everything was quick & smooth!"
"Excellent service by all staff. Only problem they had were the phone lines. I couldn’t get through to reschedule my appointment. However the recovery staff was very helpful in relaying my message to Dr. Guerra. Dr. Guerra’s staff were able to reach me and apologize for the phone problems and were able to reschedule my appointment."
"All the people words professional I was pleased with the work done. Very pleased thank you"
"I thought all Dr. Guerra staff was great, Except for the person that started my IV. She was a bit rough and didn’t even bother to apologize. The only thing she said was, if you don’t like it there I can put it somewhere else, but everybody else gets five stars. Thank you"
"I am very happy with Dr Johnson, his PA Cynthia and staff. Everyone is always super attentive, professional and knowledgeable. I went to Dr Johnson after experiencing pain for many months & being told by another Dr there was nothing wrong with me. Dr Johnson ordered tests, diagnosed me, and treated me. I am now pain free! I highly recommend Dr Johnson and his team."
"Dr. Guerra treats you as if you're family. He is a generational Doctor. He treats generations of families. He even takes the time to compliment you. That's just how good he is. He makes you feel like you're the only patient he has on that day. His staff always makes sure they return your calls. They make sure that all questions are answered and from the time you make an appointment, the time you check in for a procedure and until the time you leave the facility, ( Thank you Ms Netta) they make sure you are well taken care of. Front Desk, all Nursing staff, Procedure room staff. Anesthesia staff. These kind gentle professionals take you by the hand and lead you down a very safe, comfortable and tranquil path."
"San Antonio Gastroenterology is the best! Prep instructions were clear and easy to understand. Everyone involved in my procedure was professional and kind. Dr. Guerra has been my doctor for over 30 years and I love him like family. He is an amazing doctor and has a kind & personable manner. I highly recommend SAGA!"
"Appointment went smoothly, professional staff"
"I'm very happy with my Treatment by Doctor and staff Bless them all ."
"Dr Flores assistant was very nice to me I really liked her sh explained everything to me"
"Dr Guzman is great she explains in detail and is very thorough she is kind and caring. She makes me feel very comfortable."
"All the people words professional I was pleased with the work done."
"Dr Guerra shows that he cares about his patients. From Checking in to being discharged, The Staff were caring, friendly, informative. The Staff Is AMAZING."
"Staff was professional, efficient and welcoming."
"Staff is always very helpful. Dr Flores is wonderful, always very easy to talk to. He explains everything to you, ready to answer any questions. This is a Dr we can all appreciate."
"Truely caring doctor. Very happy to have him as my doctor."
"After visiting the emergency room and receiving a diagnosis of Dysphasia, I was promptly seen in their offices within 2 days and they scheduled an endoscopy and dilation to help my condition. I am so pleased with their care and service. Special thank you to Dr Alvarez."
"Perfect Service !!! Very Quick and Painless !!!"
"Patient care and comfort obviously priority"
"Very informative and caring."
"Staff is wonderful. Thank you all for your kindness."
"Was a great experience. Staff was friendly and answered all questions I had."
"It was a phone call,everything was fine, answered all my questions"
"I finally found human quality in a hospital mainly with this doctor Ernesto Guerra, just I want to say thank you ti the all team."
"Doctor Guerra was the best ever. For it being so early in the morning (6:45am) the staff was in a good mood, talking, singing and ready to prep. My first Colonoscopy was not at all a bad experience. The staff and Doctor eased my mind and made me feel relaxed. Keep doing a Great job team. Hats off to you for working together and making the environment comfortable"
"Dr Alvarez was great."
"Awesome staff and awesome doctor."
"They take good care of me. They are friendly and polite."
"My experience was fine, not a long wait and guestions answered."
"wait time is not to long everyone one is very friendly and will help you if you have a question once you are called back they want to help you with any problems you are having even if it's not the reason you are being seen for very nice people."
"Staff was great! During my prep for my colonoscopy I was very nervous, but the prep nurse made feel safe & told me everything was going to be ok. When hey took me to the procedure room, the nurse & Tech were wonderful! The tech made sure I was comfortable & the nurse explained the procedure. All around, the staffing team was excellent."
"The staff was respectful and friendly. They made the experience as pleasant as it could be."
"Dr. Pruitt is on time and through"
"Excellent service"
"Very good"
"Want to say Thank You. Everything went well from the front desk registration, preprocedure to the procedure. Everyone was courteous and informative and very professional."
"My procedure went well! I appreciated the care and professionalism of all the staff and doctor!🙏🏽"
"I wanted to see a Dr, saw a young nurse. Not sure she gave me correct information I wanted an exam I'm afraid I may have a blockage from scar tissue. I can't poop unless I take laxative"
"All very professional, except that no one speaks Spanish and I was left with some doubts."
"Best GI guys in San Antonio. In most cases, they can do everything in office/clinic. Polite staff and large capacity so minimal wait."
"Everyone was nice.from the beginning to the end.great job"
"Dr Antonio Serna has been my doctor 5 years now I don't mind going back when I need to I trust him he's a very good doctor."
"Intake personnel was polite and helpful."
"Professional and nice people"
"Went in for an endoscopy. I felt very at ease with all the staff, nurses and doctors. My procedure went smoothly and I was attended in a very timely manner. Quick!!"
"Great overall experience. Highly recommended"
"Very professional and courteous service."
"Everyone was very courteous and very organized! I was in and out in a short time! Very punctual and respectful! Thank you"
"Great Dr. Always willing to help your situation."
"Dr. Teheri is an awesome. His staff is courteous and pleasant."
"The staff and all the personnel were very courteous and helpful since the time I arrived. They explained everything to me before my procedure. And Doctor Guerra was very welcoming and professional. Would highly recommend your facility to anyone"
"Dr. Guerra is, if not a legend, a highly respected and trusted presence in the SA community. It is a gift when a very necessary procedure--in my recent case, two, a colonoscopy and endoscopy--is accomplished with the help of a calm, efficient and friendly staff, and Dr. Guerra's kind and competent manner."
"There are really special doctors where the doctors can find here that I had they found it over there on me and you're like the way to work and I think I'm doing the things thank you"
"Outstanding….the staff was efficient and professional and on task."
"Easy and convenient process from scheduling the procedure to releasing the patient"
"It was great everyone was so nice and courteous"
"The person who removed my IV, did not ensure that the vein closed. So, l got a lump of IV fluid 1.5 inches above my elbow to the left. To this day, the lump is still visible. Everything else,was excellent."
"Doctor Gura , is a Offer and a gentleman."
"Everyone was very nice and readily available to answer my questions. The day of the surgeryeverone was very conscientious of not hurting areas on my body that were bruised due to a car accidentzi highly recommend Dr Ernesto Guerra, his asistant PA, , Dr Moore, and his entirr staff."
"Excellent bed side manners and a very helpful staff. Extremely satisfied."
"The place is very clean, and the attention of all the staff and Dr Guerra is excellent!!!!"
"My experience was plesent and the staff was very caring and informative about my health thank you I recommend Dr Guerra"
"Very impressed"
"First class operation and professional people start to finish. Dr. G is the best in the business."
"It's a very clean place people are nice and friendly very efficient they do what they said they're going to do I wouldn't go anywhere else"
"Excellent services. Thank you all"
"Awesome"
"My appointment from start to finish was very pleasant. I was treated with curtiouisy by everyone."
"I truly do appreciate the service that you all gave me I actually enjoyed it very much I thought it was awesome the only problem I've had is trying to pay my copay"
"The staff and Doctor Guerra were great! I would recommended :)"
"Great experience! Good old-fashioned reliable service. Friendly, thorough, efficient staff. Will go back again when it’s time."
"Good experience"
"High quality of care and outstanding clinical ourcomes"