GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"The Babcock facility was a very clean. Staff was very friendly and carried their mission accordingly for procedure. Very smooth history information process and procedure preparation & informative information was given."
"Everyone was very helpful and nice,Dr. Otero was very nice also. Everyone treat me with a lot of respect my procedure for being my first time it was a good experience,thank you all of you."
"Dr. Guerra listens to his patients and answers questions in a thorough, calm and respectful manner. His staff all follow the same rapport with patients. I highly recommend Dr Guerra and thank him and his staff for his service."
"I love Dr Guerra and his staff. I have been going to them for years. They are so great and make you feel safe and comfortable. Thank you SAGA team on Euclid in San Antonio!"
"I couldn’t have asked for a better place to have my procedure. Everyone from the receptionist to the nurses, anesthesiologist, and Dr. Mallikarjun were efficient, caring, and professional. Thank you to the staff for making me feel welcomed. I would definitely recommend this facility for your GI needs."
"I highly recommend this place. From checking in , prep, procedure (colonoscopy) done ; it was a great experience. Doctor who did my procedure was informative and caring."
"The staff was friendly and supportive they answered any questions with compassion and were very informative and made me feel very comfortable. Over all it was a very positive experience."
"It was actually MUCH better than the first one that I had almost 11 years ago at Lackland AFB. I think that the Prep I had to do the day before would have been much better as well, if I had only noticed sooner that I was supposed to start it at 10 am instead of in the evening, like I did for the one almost 11 years ago. I basically had to guzzle over a gallon of that funky solution in order to get it all down before midnight, but I did it!!! Now I'm just hoping and praying that the 2 small polyps they removed will come back cancer-free. 🙏"
"Dr. Otero is awesome very thorough and caring. He is bedside manner is superb. He is very reassuring and genuinely cares about as a patient. Also want to give a shoutout to Brittany in scheduling she has been my rock when needing to get ahold of other office staff. She went the extra mile and I totally appreciated her efforts!"
"I am extremely happy with Doctor Alejandro Pruitt.. He and his staff have been very efficient and very caring. I. Would recommend him and his staff to anyone. Rebecca Mussey"
"I filled paper work out 2 weeks ahead of time...had to fill out to much paper work. Other than that the staff are great. Dr. Guerra is one of the best."
"Your treated with compassion and kindness, staff looks like they really enjoy working with each other which ultimately leads to your own experience. Dr Otero is very informative when speaking with you and makes you feel very comfortable. A+ Thank you"
"Great nursing staff. It was a big day for me. I recieved tests to see if my colon could reconnected or if I would have to wear a bag for the rest of my life. When I woke up the nurse was there to celebrate a successful test. It was very cool she took the time to ease my fear. I get my surgery next month. I will never forget her kindness."
"I had this greatest experience there with the doctors team, and they all treated me like if they knew me on the streets, but I didn’t know anyone there. It was a great environment with great hospitality. It was fast and smooth. Thanks a million to the Doctor and crew."
"I truly enjoyed working at this location as a prn local travel nurse. I recommended my family member to have his procedure done here, and he was pleased with their service."
"I was very pleased with the care I received from this office. I had been hospitalized in February for gallstones and gallbladder removal. The dr who did the gallstone remove was unsuccessful and I was advised to schedule another try in a few months. His staff was very difficult to get into contact with. When I finally was able to speak with a nurse to schedule the procedure, they didn’t have anything available until the end of July. Thankfully this office was able to fit me in very promptly. Their procedure process was very efficient, I was in and out of the hospital in three hours. Dr Pruit was also very kind and caring. I am very grateful."
"We have been patients with Dr. Ernesto Guerra for several years. He is well qualified as a Dr. Surgeon and Compassionate person. We highly recommend him to anyone in need of his experience as a doctor. The staff are great to work with. We are well informed and are treated with respect and patience. Thank you for all you do."
"Ice seen Dr Flores and Ms. Ford for many years and have never been disappointed. I just have noticed that it has become more busy and I hope that doesn’t affect the patients care."
"This place is wonderful! The staff is amazing! They explained everything about my colonoscopy every step of the way…it was a good day actually. Dr Flores is fantastic!"
"Dr. Guerra and his staff were excellent He took the time to explain the procedure and what to expect during and after. Nurse Ana was excellent at keeping me clam prior to my procedures. Additionally, my wait time from my arrival to the finish was excellent. I recommend Dr. Guerra highly along with staff."
"Everything went well. I didn't wait on the front room long. The intake nurse was great. Dr Taheri listened and gave sound advice to address my situation."
"It was fast and sufficient; staff was very professional and helpful. Dr was clear of what was expected. There was extra complications. I was well taken care of."
"Everyone was as professional as can be. The whole process was easy and the staff made me feel comfortable. The doctor explained everything to me, and made me feel at ease."
"Check-in was seamless and the staff made me feel completely comfortable as I was extremely nervous about my procedure. Dr. Otero was caring and really helped me settle my nerves. Awesome overall!"
"I was extremely anxious going in for my proc dure. My nurse, who started my IV was extremely reassuring, calm, soothing, and very patient. Dr. Otero was very understanding and also helped ease my anxiety with caring words of encouragement."
"It was my first procedure in 61 years and it came out very well the people are so sweet and wonderful the nurses are really great I appreciate their hospitality they took care of me very well I wish every place was like this thank you so much"
"I met with PA Aliza Ford and she listened to all my concerns. She gave me hope that they would do all they could to help me feel better. This was the best office visit I’ve ever had."
"I have been seeing Dr. Flores for a long time. They have always been very kind and very helpful. I will continue to recommend them to all my family and friends."
"Continuity of care (CoC) is a process that involves a patient and their care team in ongoing health care management. The goal of CoC is to provide high-quality, cost-effective medical care. Blessed be! 🙏❤️ 😌, gracias manito..."
"I was very scared and nervous about getting the procedure done but have having my spouse and family with me and the staff made getting it done a bit more better and I will definitely come back and recommend to friends and family"
"All the staff were very helpful and courteous and Dr. was very funny and down to earth. Made me feel very comfortable. Could not have chosen a better team! I highly recommend to anyone."
"Check in was easy and fast. Staff was very courteous and professional. Dr Guerra was very attentive and a great doctor. My procedure went well. I had no problems. And his assistants were very professional. Thanks to Dr Guerra and his nursing staff."
"Excellent service by all staff. Only problem they had were the phone lines. I couldn’t get through to reschedule my appointment. However the recovery staff was very helpful in relaying my message to Dr. Guerra. Dr. Guerra’s staff were able to reach me and apologize for the phone problems and were able to reschedule my appointment."
"I thought all Dr. Guerra staff was great, Except for the person that started my IV. She was a bit rough and didn’t even bother to apologize. The only thing she said was, if you don’t like it there I can put it somewhere else, but everybody else gets five stars. Thank you"
"I am very happy with Dr Johnson, his PA Cynthia and staff. Everyone is always super attentive, professional and knowledgeable. I went to Dr Johnson after experiencing pain for many months & being told by another Dr there was nothing wrong with me. Dr Johnson ordered tests, diagnosed me, and treated me. I am now pain free! I highly recommend Dr Johnson and his team."
"Dr. Guerra treats you as if you're family. He is a generational Doctor. He treats generations of families. He even takes the time to compliment you. That's just how good he is. He makes you feel like you're the only patient he has on that day. His staff always makes sure they return your calls. They make sure that all questions are answered and from the time you make an appointment, the time you check in for a procedure and until the time you leave the facility, ( Thank you Ms Netta) they make sure you are well taken care of. Front Desk, all Nursing staff, Procedure room staff. Anesthesia staff. These kind gentle professionals take you by the hand and lead you down a very safe, comfortable and tranquil path."
"San Antonio Gastroenterology is the best! Prep instructions were clear and easy to understand. Everyone involved in my procedure was professional and kind. Dr. Guerra has been my doctor for over 30 years and I love him like family. He is an amazing doctor and has a kind & personable manner. I highly recommend SAGA!"
"Dr Guerra shows that he cares about his patients. From Checking in to being discharged, The Staff were caring, friendly, informative. The Staff Is AMAZING."
"Staff is always very helpful. Dr Flores is wonderful, always very easy to talk to. He explains everything to you, ready to answer any questions. This is a Dr we can all appreciate."
"After visiting the emergency room and receiving a diagnosis of Dysphasia, I was promptly seen in their offices within 2 days and they scheduled an endoscopy and dilation to help my condition. I am so pleased with their care and service. Special thank you to Dr Alvarez."
"Doctor Guerra was the best ever. For it being so early in the morning (6:45am) the staff was in a good mood, talking, singing and ready to prep. My first Colonoscopy was not at all a bad experience. The staff and Doctor eased my mind and made me feel relaxed. Keep doing a Great job team. Hats off to you for working together and making the environment comfortable"
"wait time is not to long everyone one is very friendly and will help you if you have a question once you are called back they want to help you with any problems you are having even if it's not the reason you are being seen for very nice people."
"Staff was great! During my prep for my colonoscopy I was very nervous, but the prep nurse made feel safe & told me everything was going to be ok. When hey took me to the procedure room, the nurse & Tech were wonderful! The tech made sure I was comfortable & the nurse explained the procedure. All around, the staffing team was excellent."
"Want to say Thank You. Everything went well from the front desk registration, preprocedure to the procedure. Everyone was courteous and informative and very professional."
"I wanted to see a Dr, saw a young nurse. Not sure she gave me correct information I wanted an exam I'm afraid I may have a blockage from scar tissue. I can't poop unless I take laxative"
"Went in for an endoscopy. I felt very at ease with all the staff, nurses and doctors. My procedure went smoothly and I was attended in a very timely manner. Quick!!"
"The staff and all the personnel were very courteous and helpful since the time I arrived. They explained everything to me before my procedure. And Doctor Guerra was very welcoming and professional. Would highly recommend your facility to anyone"
"Dr. Guerra is, if not a legend, a highly respected and trusted presence in the SA community. It is a gift when a very necessary procedure--in my recent case, two, a colonoscopy and endoscopy--is accomplished with the help of a calm, efficient and friendly staff, and Dr. Guerra's kind and competent manner."
"There are really special doctors where the doctors can find here that I had they found it over there on me and you're like the way to work and I think I'm doing the things thank you"
"The person who removed my IV, did not ensure that the vein closed. So, l got a lump of IV fluid 1.5 inches above my elbow to the left. To this day, the lump is still visible. Everything else,was excellent."
"Everyone was very nice and readily available to answer my questions. The day of the surgeryeverone was very conscientious of not hurting areas on my body that were bruised due to a car accidentzi highly recommend Dr Ernesto Guerra, his asistant PA, , Dr Moore, and his entirr staff."
"I truly do appreciate the service that you all gave me I actually enjoyed it very much I thought it was awesome the only problem I've had is trying to pay my copay"