GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Left this consultation feeling confident that my health issue will be addressed. I'm also appreciative of the timely followup phone calls regarding lab and diagnostic results."
"Crystal is great! She always listens to what I have to say. We discuss my treatment options, instead of telling me "this is what we're doing ". She's patient, thorough and kind."
"They are always great. Very helpful. Listen. Don't try to rush you out. That is a good thing my stomach issues runs in my jeans. Highly recommend if your looking for great gastro this is it."
"I recently had procedures done at this clinic. All the staff treated me kindly and explained everything that was going to happen. Dr. Gibbs makes sure she explains the possible risks to give you a chance to make an informed decision about your health. She makes sure every avenue is checked so that she can give you an informed answer where your health is involved."
"Crystal Brown is a phenomenal nurse practitioner. She took my symptoms seriously when other providers had not and was able to find an infection that was making me so sick. She calls weekly to check in and make sure you are doing ok when you are going through treatment. I can’t recommend her enough."
"Staff were super friendly. They answered all my questions and made feel at ease and comfortable with my procedure. Dr.Wardlow was very kind in explaining everything they saw after the procedure. I will highly recommend them to anyone who is needing an endoscopy."
"On October I7, 2024, I had an appt with Dr. Brian Jackson of GastroArkansas, Conway, AR. He explained the findings of a colonoscopy that was performed at another institution in 2023. He was thorough and gave me time to ask questions regarding those findings and also he gave me guidance for future colon health. Thank you Dr. Brian Jackson for your help."
"Brian is excellent as a practitioner and as a person. He gave me the best care. He listened. He was in no hurry. I will continue my relationship with him for sure—if needed. Thank you, Brian"
"Gastro Arkansas has made a huge difference in how I feel daily. They take the time to listen and double check all existing medications your on to help prescribe the best treatment. I will not use anyone else!"
"Friendly and very knowledgeable staff! After having colon cancer, I feel like I’m just where I need to be to help me maintain my health. Thank you for such good care!"
"Very considerate and polite set me up with my appointment quite quickly will always go there when I need to be seen for this the staff they are amazing."
"I feel very comfortable with all the staff at GastroArkansas: Conway. Dr. Douglas Stokes has dilated my esophagus many times and he has improved the quality of my life so much. Crystal Brown is a wonderful nurse practitioner who keeps a check on my condition between procedures."
"I was treated professionally and with respect. I feel like each person with whom I interacted was caring. I am finally getting movement and answers I have been seeking for a very long time. I have regained hope that there is a solution and it is going to be reached."
"I was very impressed with the attention afforded me when I made my first visit to GastroArkansas, Conway, Arkansas. I was treated with the utmost friendliness when arriving at the check-in quest station. I look forward to my second visit with GastroArkansas. Carl J. Barger"
"I saw Dr Brad Jackson and he was very professional and I was very pleased. He did a great job and I will continue to come to this facility in Conway AR."
"Went in to get a colonoscopy done. Nurse Kaboore was a delight. Super sweet and nice. The doc, Jeff Robertson was a great dude. Super nice and informative. 10/10 would recommend using these guys!"
"The first appointment I wasn't impressed, however; the last few appointments have changed my mind. They have gotten very attentive, and I feel like they actually listen to me now. The lady at the front desk is so good at her job, and doesn't lose her cool when I am upset. She deserves a raise! Maybe the first appointment was just an off day all the way around, or maybe I was being overly sensitive. 🤔 Definitely check them out!"
"I felt like he spent his time getting to know my symptoms and how I was feeling. Hopefully getting results back will help me to do what I need to get better."
"Great people and would recommend them. Only downfall is the long wait. My appointment was at 9 and didn't get called back til almost 9:30, but its worth the wait."
"Very friendly people who work there. I haven't been going long enough to give it 5 stars... They do try their best to help you. Very knowledgeable with whatever you're problem is. After diagnosis your not forgotten you are respectfully taken care of"
"I have had a great experience with GastroArkansas! Brad is my APN and I couldn’t be more pleased with his professionalism and attention. He has made several phone calls just to check on how I’m feeling and to let me know when he receives information. What amazing concern. I would highly recommend GastroArkansas!!"
"Friendly staff, Brian Jackson APRN was very nice and listened to me. He determined I needed a procedure for further work up and they got it scheduled quickly and it can be done there in the same office! Highly recommend!"
"I have been a patient with GastroArkansas: Conway for several years now I am please with the service I received. So far I haven't had any problems with the medical staff."
"I had a positive experience at GastroArkansas. I was able to promptly get an appointment with Brian. He was thorough in his evaluation of my issues and symptoms and planned the next step in order to find out what was needed to solve the issues."
"Crystal was very thorough and professional. She took care of my needs and even followed up with a couple of phone calls to see how I was feeling the next day. I recommend any one to go see the doctors at GastroArkansas in Conway."
"I love crystal brown n.p.. I feel she is very thorough and she listens to your concerns and doesn't dismiss them. The staff is very friendly and helpful, as well."
"APRN Crystal was very kind and professional. She has a gift to put a person at ease. All staff I encountered were very nice. Thank you for your csre."
"I saw the nurse practitioner Crystal Brown, she was great, listened to my problem and gave me an answer that solved my problem. Very satisfied with my experience."
"I felt very comfortable at all times I feel like they were very experience. They knew what they were doing. And made me feel relaxed from start to finish. I definitely would tell people that they are fully experienced at made my experience great.. kind and Superior treatment to me."
"Dr. Backstedt performed my colonoscopy this morning and I have nothing but good things to say about him and the staff. From the receptionist who checked me in to the nurses in the back and the anesthesiologist, they were all amazing!!"
"Crystal brown is a wonderful Dr. She has a heart for her patients. At least she cares like Dr Brian Blair. I appreciate her calling me and checking on me."
"The nurse listened to me and gave me some ideas for my IBS . She is getting a test done for my stomach issues . I live one hour and 50 minutes away from the clinic in Conway . I feel it’s worth it ."
"Treated very well. Everyone was kind and efficient. Crystal Brown was so kind. Listened and ask questions. Never made me feel uneasy Waiting to hear test results"
"Had my first procedure done today there . Been having upper abdominal pain and swelling , they told me they were gonna do an oral scope to check my gallbladder . The people were super nice and made everything very relaxing and did a great job explaining . But when I woke up from the scope they told me they did check my gallbladder or liver ? He went down to esophagus that meets my stomach . And I’m still having pain , still not sure if I will have to go back or not ."
"I highly recommend Crystal (Nurse Practitioner) and Dr Heath - they both listen and communicate what course of action is needed to resolve your issues."
"They truly Listened To me And truly made me feel comfortable, Gastro Arkansas is my place to go for anything that's Stomach or Polyps. They don't leave you without giving you answers."
"I did not have to wait long. The intern asked a series of questions to try to help find the possibilities and to determine a course of diagnostics and treatment. The were kind and courteous. No issues at all."
"Everyone was so courteous and friendly! Though I was nervous and anxious about the procedure, by the time I was about to be given medication to put me to sleep, I was very calm and relaxed. My prep nurse was a jewel! Tiffany, James, Valentina & Doctor Gibbs, took excellent care of me! Thank you all for an excellent experience at GastroArkansas."
"I really enjoyed the professional folks . They explained what was happening.They handle patients with care like family would and very nice. I would definitely tell friends and family go to this clinic if need a professional staff. Merry Christmas. Happy New Year!"
"I highly recommend Crystal (Nurse Practitioner) and Dr Heath - they both listen and communicate what course of action is needed to resolve your issues."
"All of the staff are friendly and caring from the front office to the back. They made everything so easy. I saw both APRN Crystal Brown and Dr. Craig Davis, and I would highly recommend both of them."
"Had a previous problem where I was coughing blood and they were going to see me quickly. After 3, days, the coughing stopped and they cancelled seeing me. The person I'm serinh there now is very serious and professional, but no friendlieness at all. Strictly business. I had a problem trying to reschedule an appt that was made for me, the person answering the phone spoke good English with a foreign accent but kept asking me to repeat everything that I said, sometimes twice. I got frustrated."
"I had a great experience! Deidre worked hard at finding an appointment that worked best with my schedule! Crystal was very sweet and caring. Dr. Heath and his nurses were also great! Minimal wait, thorough, and friendly! A+"
"They notified me that I could get in earlier than my scheduled appointment, which I did take advantage of. I had very little wait time and was seen by the NP in minimum time. She was very friendly and listened to my concerns."
"Everyone I interacted with was very kind and helpful. My exam was thorough. I was given very clear instructions about my upcoming procedure and told I could call if I needed more information."
"Everyone was very nice. They were prompt, very nice, listened to you and were concerned about things and were quick to find out what’s going on. I would recommend you to anyone. Thanks for all you do."
"They nurses and doctors I saw were very informative, helpful, understanding. They listened and offered their medical knowledge and advice. I went for one issue, but have more than 1... and they actually covered both and are following up on both. I was very comfortable. Usually after seeing a doctor. I am discouraged... but that wasn't the case!"
"They seem to be sincere of their job. Doesn't matter how often I call or how often I'm in they do what they can to help the client they have. Very nice and friendly even though I bust their balls they do what they can at no cost to help."
"After explaining to the nurse practitioner all my symptoms she stated that she thought it was my heart and not my stomach. Had several tests yesterday at Conway Regional and tests confirmed it actually is my stomach. Waiting on appointment with cardiology so that they will clear me for upper GI next."
"This was my first time to visit GastroArkansas. Customer service was excellent! Crystal, the PRN, answered all of my questions and concerns. I highly recommend them!"
"I highly recommend this place I saw Dr Heath who was fantastic as well as the nursing staff They made me feel super comfortable The only one who seems out of place there was my procedure receptionist She was unfriendly and just matter of fact Otherwise a 5 star facility"
"The staff is very friendly and polite. And the Dr takes the time to listen. You don’t feel like your being rushed in and out so they can get the next person in."
"Dr. Heath has a wonderful Bedside manner, He explains ur diagnosis in full detail. My husband doesn't like going to specialists, but Dr. Heath has a way of making you feel at ease! Thnks for being you. All our best Boggs family."
"Quick & Efficient registration and sign in. Great help getting procedure completed within boundaries of insurance program rules. Extremely friendly & engaging staff."
"Friendly, punctual and "folksy" type people. The doctor immediately told me what he had found and the pathology report that I received only after three days confirmed his findings."
"The minute you walk in the door you are met with a great staff. An important part of a doctor's appointment to me is me and them being punctual, I had a 1:00 p.m. Appointment and I was seeing someone at 1:00 p.m. Can't beat that for sure. Very professional people and still had a great time with the interview process, they answered all my questions."
"My husband had an EGD and this is a great place. Dr Stokes is wonderful , he got my husband in quickly because he was suffering so much. All the staff were wonderful. Respectful, kind and professional. His test was great and went home quickly. Could not have asked for a better experience."
"The staff is always amazing. You will leave every appointment knowing exactly what the process will be or what medications will be and what to expect. Any time I have a question it is always answered with in the same day"
"They people at Gastro Arkansas in Conway was some of the most professional, nicest and caring people I have ever met. If you need there services I highly recommend them."
"I have been going to Dr. Douglas Stokes at Gastro Arkansas for over 20 year's now. He is a wonderful Dr. He's thro. Kind and caring as are the nurse's! I have stage 3 Crone's dis. And have been with them all these years! I wouldn't go anywhere else! Best Drs and nurse's ever! ‼️❤️ .."
"I saw Chrystal Brown APN she was very knowledgeable and listen to everything I had to say and all my complaints I will definitely suggest to my friends and family to see gastro Arkansas if they ever have issues!"
"Wonderful place, great experiences, friendly and knowledgeable staff. I have been a patient for 9 years. They have always been there for me. I don't have to worry, someone will always call me back. Thank you!"
"Have had several appoints at the Conway Location over the years. The staff are very knowledgeable and caring. A friendly face to greet you is always a plus. The Doctor takes the time to listen and show empathy. Good folks"
"I do like Dr. Heath and Dr. Brown, but the office receptionists are not friendly or apt at their jobs. I have to call for my meds that were already supposed to be called unto to the pharmacy, when i leave office never a reschedule or asked about another appointment. I have to say the young receptionist i met at my last appointment was very sweet and professional."
"I have been going to Dr. Douglas Stokes at Gastro Arkansas for over 20 year's now. He is a wonderful Dr. He's thro. Kind and caring as are the nurse's! I have stage 3 Crone's dis. And have been with them all these years! I wouldn't go anywhere else! Best Drs and nurse's ever! ‼️❤️🥰.."
"It is a very nice quiet clean the nurses was really really nice I was called right away what I didn't understand she explain things that I didn't understand and I was in and out of there so quick ,haven't had my procedure done yet but I hope it goes just as wellas the 1st visit went thank you for making me feel comfortable"
"I was very pleased with the ease of how the procedure went, and the staff is very professional and pleasant. If you need Gasto doctors this is a very pleasant group. Dr Heath was very informative, as is all the staff, they informed me of everything all the way through"
"Dr. Brown was very personable and thorough. She recommended I get some blood work and a ct scan completed before a colonoscopy, as I had some recent issues with diverticulosis/diverticulitis. The blood work and scan turned out good, which gave me some comfort in knowing my abdominal area was healthier than I thought. I now have a scheduled colonoscopy. I would recommend her for any patient."
"Friendly employees. Clean office. No waiting. Was called back on time. Dr. Stokes is friendly and knowledgeable. He had good eye contact with me. He explained my upcoming procedure in terms I could plainly understand. I recommend this Conway clinic for anyone looking for an endoscopy clinic."
"This was my first time seeing a GI Dr and I was very nervous. Dr Crystal Brown was very friendly, thorough, and put me at ease. She scheduled testing quickly, as well as the follow up call with result. I give a 10 out of 10!"
"Hey I thought that the staff was very very nice and kind with me crystal was very good at explaining what was going on and I look forward to seeing her more and get help with my problems ty Robby Fraser"
"I have been a patient of Dr. Heath for over 20 years. His patient and assuring manner is very reassuring, and I have always gotten first rate, professional service from all the staff. I recommend him highly."
"I’m a retired RN. My GI doc retired and my research led me here. This young woman was on time, warm, professional, a good listener and intelligent. She expressed some concerns about one of my GI meds and explained it well and changed it. She was thorough in gathering my history. I felt confident in her assessment and wouldn’t hesitate to recommend her."
"Nurses can be rude sometimes. Dr Backstedt is great and makes up for the rude staff! Always takes plenty of time to answer any questions me or my husband have. I think he really cares for his patients and it shows! He has a lot of knowledge and takes the time to explain things to me so I understand...thanks!"
"Had a colonoscopy, yesterday. In addition to everything going really quickly and smoothly (no puns intended), Dr. Heath and the entire staff was awesome! God bless them all!!!!!"
"Dr Heath saved my life 23 years ago, when a colonoscopy he performed found cancer, I was 43 at the time. He removed it, and I have been cancer free ever since. I go back every 3 years for a scope, and he has removed polyps on about half of my visits. He has my highest regard as a doctor, and is a nice friendly person that you can talk to. I have never witnessed any of his staff being rude to anyone. They are kind and competent."