Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for GAR Conway, AR
"I've only had one appointment there Everything was very nice people I talked to Was very nice and well informed"
"This review only contains a rating"
"Excellent place and Dr Stokes was a awesome Dr. I would recommend anyone to use him and this place....👍🏻"
"Very clean. And they treat you with respect and very very nice. Absolutely clean!! They welcome you as family."
"NP was very professional and tried to answer all my questions. When she couldn’t answer a question she immediately consulted with Dr. Heath and informed me of his answer in a timely manner. She made a medical procedure appointment for the same week. Very timely."
"Very professional, yet kind and attentive staff. Dr came out personally to talk with us following the procedure."
"I was in for a consultation. Each person who helped me was courteous and professional. Very helpful in understanding what to expect."
"Excellent doctor providing excellent care. I highly recommend. My needs are consistently his highest priority"
"Friendly. Short wait time."
"Everyone was so courteous and friendly! Though I was nervous and anxious about the procedure, by the time I was about to be given medication to put me to sleep, I was very calm and relaxed. My prep nurse was a jewel! Tiffany, James, Valentina & Doctor Gibbs, took excellent care of me! Thank you all for an excellent experience at GastroArkansas."
"Everyone was very professional and knowledgeable."
"Very friendly and willing to answer questions"
"Very professional staff. Crystal Brown did an outstanding job of evaluating my symptoms and developing a plan of action."
"Informative appointment. I was Pleased with my appointment."
"The nurse prac. Was very thorough and explained everything for me."
"I really enjoyed the professional folks . They explained what was happening.They handle patients with care like family would and very nice. I would definitely tell friends and family go to this clinic if need a professional staff. Merry Christmas. Happy New Year!"
"My appointment was speedy and they were extremely helpful and nice. I would recommend this place to everyone."
"They really care what you are going through, and listen to all the concerns you have."
"Had a previous problem where I was coughing blood and they were going to see me quickly. After 3, days, the coughing stopped and they cancelled seeing me. The person I'm serinh there now is very serious and professional, but no friendlieness at all. Strictly business. I had a problem trying to reschedule an appt that was made for me, the person answering the phone spoke good English with a foreign accent but kept asking me to repeat everything that I said, sometimes twice. I got frustrated."
"Dr. Backstedt and the entire staff at the Conway clinic made my colonoscopy a pleasant experience, and that's an unusual adjective to describe the process. Seriously, the atmosphere at the clinic was laid-back and peaceful. I was well taken care of with ready smiles and clear explanations of what was going to happen. The anaesthetist did her job well. I had no pain and felt nothing during the procedure. The doctor took time to explain the results and answer questions. I was quite satisfied and will most definitely keep my doctor and use the Conway clinic if the need should arise."
"I had a great experience everyone was friendly and knowledgeable about my condition."
"All the staff at Conway Endoscopy Center in Conway were so professional and friendly. Dr Dr. Backstedt I would certainly recommend to anyone. If you are looking for a great Dr and and a staff that cares Arkansas Gastrolgy in Conway is your best option"
"All of the staff are friendly and caring from the front office to the back. They made everything so easy. I saw both APRN Crystal Brown and Dr. Craig Davis, and I would highly recommend both of them."
"Staff is friendly and helpful. My wait time was short. I walked out fully informed of medical conditions. I will continue my health care there!"
"Very caring and efficient staff! Dr. Heath is excellent!"
"I was very pleased with my visit here at GastoArkansas. Very nice and everyone had a smile."
"Very comfortable atmosphere. Extremely knowledgeable in patient understanding. Personable , kind and very caring."
"Everyone I interacted with was very kind and helpful. My exam was thorough. I was given very clear instructions about my upcoming procedure and told I could call if I needed more information."
"I had a great experience! Deidre worked hard at finding an appointment that worked best with my schedule! Crystal was very sweet and caring. Dr. Heath and his nurses were also great! Minimal wait, thorough, and friendly! A+"
"I did not have to wait long. The intern asked a series of questions to try to help find the possibilities and to determine a course of diagnostics and treatment. The were kind and courteous. No issues at all."
"Dr. Bobby Kakati is one of the most capable and highly qualified G.I. providers I have ever seen. He’s extremely compassionate toward his patients and I recommend him to everybody."
"Courteous, Caring, Professional"
"Such great staff! Caring and professional. Answered all questions and concerns that I had. Would definitely recommend Gastro Arkansas!"
"They notified me that I could get in earlier than my scheduled appointment, which I did take advantage of. I had very little wait time and was seen by the NP in minimum time. She was very friendly and listened to my concerns."
"I had a very helpful office visit with Crystal. She is very caring and interested in helping me with my medical needs."
"I was treated with care and made to understand what was going to happen. I felt comfortable the whole time."
"Everyone was very nice. They were prompt, very nice, listened to you and were concerned about things and were quick to find out what’s going on. I would recommend you to anyone. Thanks for all you do."
"Great people got me taken care of real good."
"Great clinic, everyone was nice on time & Dr was very thorough"
"Wonderful appointment. Everyone is very nice ."
"I highly recommend Crystal (Nurse Practitioner) and Dr Heath - they both listen and communicate what course of action is needed to resolve your issues."
"They nurses and doctors I saw were very informative, helpful, understanding. They listened and offered their medical knowledge and advice. I went for one issue, but have more than 1... and they actually covered both and are following up on both. I was very comfortable. Usually after seeing a doctor. I am discouraged... but that wasn't the case!"
"Dr. Lawrences office it’s very kind courteous and takes time to understand your medical issues."
"Very caring and take care of every problem that I have no problems with this place love it"
"I have been a patient with GastroArkansas: Conway for several years now I am please with the service I received. So far I haven't had any problems with the medical staff."
"Quick & Efficient registration and sign in. Great help getting procedure completed within boundaries of insurance program rules. Extremely friendly & engaging staff."
"My husband had an EGD and this is a great place. Dr Stokes is wonderful , he got my husband in quickly because he was suffering so much.
All the staff were wonderful. Respectful, kind and professional.
His test was great and went home quickly.
Could not have asked for a better experience."
"The staff was very friendly and professional. They listened to my concerns and symptoms carefully and completely."
"They get right to the point and to get you feeling better"
"The entire staff is fantastic. Helpful, friendly and knowledgeable. A+"
"I saw Chrystal she was very efficient and friendly and I didn't have to wait long to see her"
"Very caring and respectful staff."
"Dr. Heath has a wonderful Bedside manner, He explains ur diagnosis in full detail. My husband doesn't like going to specialists, but Dr. Heath has a way of making you feel at ease! Thnks for being you. All our best Boggs family."
"Friendly, punctual and "folksy" type people. The doctor immediately told me what he had found and the pathology report that I received only after three days confirmed his findings."
"They people at Gastro Arkansas in Conway was some of the most professional, nicest and caring people I have ever met. If you need there services I highly recommend them."
"I have been going to Dr. Douglas Stokes at Gastro Arkansas for over 20 year's now. He is a wonderful Dr. He's thro. Kind and caring as are the nurse's! I have stage 3 Crone's dis. And have been with them all these years! I wouldn't go anywhere else! Best Drs and nurse's ever! ‼️❤️🥰.."
"The minute you walk in the door you are met with a great staff. An important part of a doctor's appointment to me is me and them being punctual, I had a 1:00 p.m. Appointment and I was seeing someone at 1:00 p.m. Can't beat that for sure. Very professional people and still had a great time with the interview process, they answered all my questions."
"I saw Chrystal Brown APN she was very knowledgeable and listen to everything I had to say and all my complaints I will definitely suggest to my friends and family to see gastro Arkansas if they ever have issues!"
"The staff is always amazing. You will leave every appointment knowing exactly what the process will be or what medications will be and what to expect. Any time I have a question it is always answered with in the same day"
"Treated very well. Everyone was kind and efficient. Crystal Brown was so kind. Listened and ask questions. Never made me feel uneasy
Waiting to hear test results"
"I do like Dr. Heath and Dr. Brown, but the office receptionists are not friendly or apt at their jobs. I have to call for my meds that were already supposed to be called unto to the pharmacy, when i leave office never a reschedule or asked about another appointment. I have to say the young receptionist i met at my last appointment was very sweet and professional."
"Very nice people and excellent care!"
"Wonderful place, great experiences, friendly and knowledgeable staff. I have been a patient for 9 years. They have always been there for me. I don't have to worry, someone will always call me back. Thank you!"
"Have had several appoints at the Conway Location over the years. The staff are very knowledgeable and caring. A friendly face to greet you is always a plus. The Doctor takes the time to listen and show empathy. Good folks"
"It is a very nice quiet clean the nurses was really really nice I was called right away what I didn't understand she explain things that I didn't understand and I was in and out of there so quick ,haven't had my procedure done yet but I hope it goes just as wellas the 1st visit went thank you for making me feel comfortable"
"I had a first visit with Crystal Brown and I was very pleased with her care and it was a good visit."
"Very kind and helpful! They treated me well and went above and beyond to get me worked in as timely as possible"
"Nurse practitioner was very nice. They are doing everything they can to help with my issue."
"Dr. Brown was very personable and thorough. She recommended I get some blood work and a ct scan completed before a colonoscopy, as I had some recent issues with diverticulosis/diverticulitis. The blood work and scan turned out good, which gave me some comfort in knowing my abdominal area was healthier than I thought. I now have a scheduled colonoscopy. I would recommend her for any patient."
"This was my first time seeing a GI Dr and I was very nervous. Dr Crystal Brown was very friendly, thorough, and put me at ease. She scheduled testing quickly, as well as the follow up call with result. I give a 10 out of 10!"
"Very friendly and detailed. I enjoyed the visit I left feeling like I was in good hands."
"Excellent care"
"Dr. BROWN WAS VERY THOROUGH WHEN ASKING QUESTIONS ABOUT MY SYMPTOMS AND WAS VERY FRIENDLY AND CARING."
"I have been a patient of Dr. Heath for over 20 years. His patient and assuring manner is very reassuring, and I have always gotten first rate, professional service from all the staff. I recommend him highly."
"I really like this doctor he cares about his patients and sits and talks to u as long as u need him"
"I’m a retired RN. My GI doc retired and my research led me here. This young woman was on time, warm, professional, a good listener and intelligent. She expressed some concerns about one of my GI meds and explained it well and changed it. She was thorough in gathering my history. I felt confident in her assessment and wouldn’t hesitate to recommend her."
"Nurses can be rude sometimes. Dr Backstedt is great and makes up for the rude staff! Always takes plenty of time to answer any questions me or my husband have. I think he really cares for his patients and it shows! He has a lot of knowledge and takes the time to explain things to me so I understand...thanks!"
"Friendly employees. Clean office. No waiting. Was called back on time. Dr. Stokes is friendly and knowledgeable. He had good eye contact with me. He explained my upcoming procedure in terms I could plainly understand. I recommend this Conway clinic for anyone looking for an endoscopy clinic."
"Very happy with my experience. They have done a great job"
"Hey I thought that the staff was very very nice and kind with me crystal was very good at explaining what was going on and I look forward to seeing her more and get help with my problems ty Robby Fraser"
"After explaining to the nurse practitioner all my symptoms she stated that she thought it was my heart and not my stomach. Had several tests yesterday at Conway Regional and tests confirmed it actually is my stomach. Waiting on appointment with cardiology so that they will clear me for upper GI next."
"I was very pleased with the ease of how the procedure went, and the staff is very professional and pleasant. If you need Gasto doctors this is a very pleasant group. Dr Heath was very informative, as is all the staff, they informed me of everything all the way through"
"Had a colonoscopy, yesterday. In addition to everything going really quickly and smoothly (no puns intended), Dr. Heath and the entire staff was awesome! God bless them all!!!!!"
"I saw Dr Stokes. He and the nurses were excellent. The receptionist not so much but overall experience was excellent so I give a 5 stars."
"Dr Heath saved my life 23 years ago, when a colonoscopy he performed found cancer, I was 43 at the time. He removed it, and I have been cancer free ever since. I go back every 3 years for a scope, and he has removed polyps on about half of my visits. He has my highest regard as a doctor, and is a nice friendly person that you can talk to. I have never witnessed any of his staff being rude to anyone. They are kind and competent."
"Very nice people. Informative and quick. I was in and out in a couple hours. Very professional too. They made me feel safe and that is so important."
"Great drs at this place,very well organized!!!"
