Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for GAR Conway, AR
"Staff was very nice and professional."
"Scheduling is painful. After you get in to see someone they are great. I worked with Crystal and she was very helpful and easy to work with."
"I felt very comfortable at all times I feel like they were very experience. They knew what they were doing. And made me feel relaxed from start to finish. I definitely would tell people that they are fully experienced at made my experience great.. kind and Superior treatment to me."
"They care! They called and checked on me everyday! I’ve never had that before from any doctor ❤️ Thanks D"
"Dr. Backstedt performed my colonoscopy this morning and I have nothing but good things to say about him and the staff. From the receptionist who checked me in to the nurses in the back and the anesthesiologist, they were all amazing!!"
"No long wait. Everyone super nice. Doc was very thorough"
"Crystal brown is a wonderful Dr. She has a heart for her patients. At least she cares like Dr Brian Blair. I appreciate her calling me and checking on me."
"The nurse listened to me and gave me some ideas for my IBS . She is getting a test done for my stomach issues . I live one hour and 50 minutes away from the clinic in Conway . I feel it’s worth it ."
"Treated very well. Everyone was kind and efficient. Crystal Brown was so kind. Listened and ask questions. Never made me feel uneasy Waiting to hear test results"
"No long waiting time. All the staff are welcoming and professional."
"Had my first procedure done today there . Been having upper abdominal pain and swelling , they told me they were gonna do an oral scope to check my gallbladder . The people were super nice and made everything very relaxing and did a great job explaining . But when I woke up from the scope they told me they did check my gallbladder or liver ? He went down to esophagus that meets my stomach . And I’m still having pain , still not sure if I will have to go back or not ."
"There was no wait time"
"Staff was so friendly they really put my mom at ease"
"Prelim interview only. Thorough check to establish safety limits."
"Super nice and professional. Answered all my questions."
"Everybody I Dealt with was very helpful and explained everything well. My first trip here but i'm glad I came"
"They truly Listened To me And truly made me feel comfortable, Gastro Arkansas is my place to go for anything that's Stomach or Polyps. They don't leave you without giving you answers."
"I did not have to wait long. The intern asked a series of questions to try to help find the possibilities and to determine a course of diagnostics and treatment. The were kind and courteous. No issues at all."
"I've only had one appointment there Everything was very nice people I talked to Was very nice and well informed"
"Very clean. And they treat you with respect and very very nice. Absolutely clean!! They welcome you as family."
"I was in for a consultation. Each person who helped me was courteous and professional. Very helpful in understanding what to expect."
"Everyone was very professional and knowledgeable."
"They are nice and take time to talk with you and answer your questions very professional"
"Everyone was so courteous and friendly! Though I was nervous and anxious about the procedure, by the time I was about to be given medication to put me to sleep, I was very calm and relaxed. My prep nurse was a jewel! Tiffany, James, Valentina & Doctor Gibbs, took excellent care of me! Thank you all for an excellent experience at GastroArkansas."
"Friendly. Short wait time."
"Always friendly and very professional group of people."
"They really care what you are going through, and listen to all the concerns you have."
"Informative appointment. I was Pleased with my appointment."
"Very professional staff. Crystal Brown did an outstanding job of evaluating my symptoms and developing a plan of action."
"The nurse prac. Was very thorough and explained everything for me."
"I highly recommend Crystal (Nurse Practitioner) and Dr Heath - they both listen and communicate what course of action is needed to resolve your issues."
"My appointment was speedy and they were extremely helpful and nice. I would recommend this place to everyone."
"Very friendly and willing to answer questions"
"I really enjoyed the professional folks . They explained what was happening.They handle patients with care like family would and very nice. I would definitely tell friends and family go to this clinic if need a professional staff. Merry Christmas. Happy New Year!"
"Very comfortable atmosphere. Extremely knowledgeable in patient understanding. Personable , kind and very caring."
"All of the staff are friendly and caring from the front office to the back. They made everything so easy. I saw both APRN Crystal Brown and Dr. Craig Davis, and I would highly recommend both of them."
"Staff is friendly and helpful. My wait time was short. I walked out fully informed of medical conditions. I will continue my health care there!"
"I had a great experience everyone was friendly and knowledgeable about my condition."
"Very caring and efficient staff! Dr. Heath is excellent!"
"Had a previous problem where I was coughing blood and they were going to see me quickly. After 3, days, the coughing stopped and they cancelled seeing me. The person I'm serinh there now is very serious and professional, but no friendlieness at all. Strictly business. I had a problem trying to reschedule an appt that was made for me, the person answering the phone spoke good English with a foreign accent but kept asking me to repeat everything that I said, sometimes twice. I got frustrated."
"Courteous, Caring, Professional"
"I was very pleased with my visit here at GastoArkansas. Very nice and everyone had a smile."
"Such great staff! Caring and professional. Answered all questions and concerns that I had. Would definitely recommend Gastro Arkansas!"
"I had a very helpful office visit with Crystal. She is very caring and interested in helping me with my medical needs."
"Great clinic, everyone was nice on time & Dr was very thorough"
"Everyone I interacted with was very kind and helpful. My exam was thorough. I was given very clear instructions about my upcoming procedure and told I could call if I needed more information."
"I had a great experience! Deidre worked hard at finding an appointment that worked best with my schedule! Crystal was very sweet and caring. Dr. Heath and his nurses were also great! Minimal wait, thorough, and friendly! A+"
"Great people got me taken care of real good."
"They notified me that I could get in earlier than my scheduled appointment, which I did take advantage of. I had very little wait time and was seen by the NP in minimum time. She was very friendly and listened to my concerns."
"Everyone was very nice. They were prompt, very nice, listened to you and were concerned about things and were quick to find out what’s going on. I would recommend you to anyone. Thanks for all you do."
"They nurses and doctors I saw were very informative, helpful, understanding. They listened and offered their medical knowledge and advice. I went for one issue, but have more than 1... and they actually covered both and are following up on both. I was very comfortable. Usually after seeing a doctor. I am discouraged... but that wasn't the case!"
"Felt at ease with Crystal Brown. She was very attentive and seemed to really care about my health."
"Very professional and friendly."
"They are very friendly and caring always there to help me out I love them"
"They seem to be sincere of their job. Doesn't matter how often I call or how often I'm in they do what they can to help the client they have. Very nice and friendly even though I bust their balls they do what they can at no cost to help."
"After explaining to the nurse practitioner all my symptoms she stated that she thought it was my heart and not my stomach. Had several tests yesterday at Conway Regional and tests confirmed it actually is my stomach. Waiting on appointment with cardiology so that they will clear me for upper GI next."
"Nice people working in the office. Very nice caretakers and doctor explained everything."
"This was my first time to visit GastroArkansas. Customer service was excellent! Crystal, the PRN, answered all of my questions and concerns. I highly recommend them!"
"I highly recommend this place I saw Dr Heath who was fantastic as well as the nursing staff They made me feel super comfortable The only one who seems out of place there was my procedure receptionist She was unfriendly and just matter of fact Otherwise a 5 star facility"
"They are just the best at caring for you!"
"The staff is incredible, super efficient and explained everything in detail. 110% recommend!!"
"I felt heard and respected. The communication was great and I have a better understanding of my issues and treatment."
"The staff is very friendly and polite. And the Dr takes the time to listen. You don’t feel like your being rushed in and out so they can get the next person in."
"Did not have to wait very long to see doctor."
"Very friendly and they get you in quickly for your appointment."
"They get right to the point and to get you feeling better"
"Very caring and respectful staff."
"My husband had an EGD and this is a great place. Dr Stokes is wonderful , he got my husband in quickly because he was suffering so much. All the staff were wonderful. Respectful, kind and professional. His test was great and went home quickly. Could not have asked for a better experience."
"The staff is always amazing. You will leave every appointment knowing exactly what the process will be or what medications will be and what to expect. Any time I have a question it is always answered with in the same day"
"They people at Gastro Arkansas in Conway was some of the most professional, nicest and caring people I have ever met. If you need there services I highly recommend them."
"Wonderful place, great experiences, friendly and knowledgeable staff. I have been a patient for 9 years. They have always been there for me. I don't have to worry, someone will always call me back. Thank you!"
"Dr. Heath has a wonderful Bedside manner, He explains ur diagnosis in full detail. My husband doesn't like going to specialists, but Dr. Heath has a way of making you feel at ease! Thnks for being you. All our best Boggs family."
"Very nice people and excellent care!"
"I saw Chrystal she was very efficient and friendly and I didn't have to wait long to see her"
"Quick & Efficient registration and sign in. Great help getting procedure completed within boundaries of insurance program rules. Extremely friendly & engaging staff."
"I have been going to Dr. Douglas Stokes at Gastro Arkansas for over 20 year's now. He is a wonderful Dr. He's thro. Kind and caring as are the nurse's! I have stage 3 Crone's dis. And have been with them all these years! I wouldn't go anywhere else! Best Drs and nurse's ever! ‼️❤️ .."
"I saw Chrystal Brown APN she was very knowledgeable and listen to everything I had to say and all my complaints I will definitely suggest to my friends and family to see gastro Arkansas if they ever have issues!"
"Very caring and take care of every problem that I have no problems with this place love it"
"Friendly, punctual and "folksy" type people. The doctor immediately told me what he had found and the pathology report that I received only after three days confirmed his findings."
"The staff was very friendly and professional. They listened to my concerns and symptoms carefully and completely."
"The entire staff is fantastic. Helpful, friendly and knowledgeable. A+"
"The minute you walk in the door you are met with a great staff. An important part of a doctor's appointment to me is me and them being punctual, I had a 1:00 p.m. Appointment and I was seeing someone at 1:00 p.m. Can't beat that for sure. Very professional people and still had a great time with the interview process, they answered all my questions."
"Have had several appoints at the Conway Location over the years. The staff are very knowledgeable and caring. A friendly face to greet you is always a plus. The Doctor takes the time to listen and show empathy. Good folks"
"I do like Dr. Heath and Dr. Brown, but the office receptionists are not friendly or apt at their jobs. I have to call for my meds that were already supposed to be called unto to the pharmacy, when i leave office never a reschedule or asked about another appointment. I have to say the young receptionist i met at my last appointment was very sweet and professional."
"Friendly employees. Clean office. No waiting. Was called back on time. Dr. Stokes is friendly and knowledgeable. He had good eye contact with me. He explained my upcoming procedure in terms I could plainly understand. I recommend this Conway clinic for anyone looking for an endoscopy clinic."
"This was my first time seeing a GI Dr and I was very nervous. Dr Crystal Brown was very friendly, thorough, and put me at ease. She scheduled testing quickly, as well as the follow up call with result. I give a 10 out of 10!"
"It is a very nice quiet clean the nurses was really really nice I was called right away what I didn't understand she explain things that I didn't understand and I was in and out of there so quick ,haven't had my procedure done yet but I hope it goes just as wellas the 1st visit went thank you for making me feel comfortable"
"Hey I thought that the staff was very very nice and kind with me crystal was very good at explaining what was going on and I look forward to seeing her more and get help with my problems ty Robby Fraser"
"I really like this doctor he cares about his patients and sits and talks to u as long as u need him"
"Very friendly and detailed. I enjoyed the visit I left feeling like I was in good hands."
"Excellent care"
"I was very pleased with the ease of how the procedure went, and the staff is very professional and pleasant. If you need Gasto doctors this is a very pleasant group. Dr Heath was very informative, as is all the staff, they informed me of everything all the way through"
"Dr. Brown was very personable and thorough. She recommended I get some blood work and a ct scan completed before a colonoscopy, as I had some recent issues with diverticulosis/diverticulitis. The blood work and scan turned out good, which gave me some comfort in knowing my abdominal area was healthier than I thought. I now have a scheduled colonoscopy. I would recommend her for any patient."
"Very kind and helpful! They treated me well and went above and beyond to get me worked in as timely as possible"
"Nurses can be rude sometimes. Dr Backstedt is great and makes up for the rude staff! Always takes plenty of time to answer any questions me or my husband have. I think he really cares for his patients and it shows! He has a lot of knowledge and takes the time to explain things to me so I understand...thanks!"
"Very happy with my experience. They have done a great job"
"I had a first visit with Crystal Brown and I was very pleased with her care and it was a good visit."
"I have been a patient of Dr. Heath for over 20 years. His patient and assuring manner is very reassuring, and I have always gotten first rate, professional service from all the staff. I recommend him highly."
"I’m a retired RN. My GI doc retired and my research led me here. This young woman was on time, warm, professional, a good listener and intelligent. She expressed some concerns about one of my GI meds and explained it well and changed it. She was thorough in gathering my history. I felt confident in her assessment and wouldn’t hesitate to recommend her."
"Nurse practitioner was very nice. They are doing everything they can to help with my issue."
"Had a colonoscopy, yesterday. In addition to everything going really quickly and smoothly (no puns intended), Dr. Heath and the entire staff was awesome! God bless them all!!!!!"
"Dr Heath saved my life 23 years ago, when a colonoscopy he performed found cancer, I was 43 at the time. He removed it, and I have been cancer free ever since. I go back every 3 years for a scope, and he has removed polyps on about half of my visits. He has my highest regard as a doctor, and is a nice friendly person that you can talk to. I have never witnessed any of his staff being rude to anyone. They are kind and competent."
"Very nice people. Informative and quick. I was in and out in a couple hours. Very professional too. They made me feel safe and that is so important."
"I saw Dr Stokes. He and the nurses were excellent. The receptionist not so much but overall experience was excellent so I give a 5 stars."
"Great drs at this place,very well organized!!!"
