Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
Reviews for COPE Southlake, TX
"Very efficient, well run office of pleasant, helpful staff members. Dr Cox and his PA are tops! Excellent care!"
"Lauren is extremely easy to talk to, she explains everything easily and thoroughly. Office staff is friendly and keeps you posted on follow up appointments."
"Was very pleased with the staff and my whole experience was great. Would love to recommend Dr. Cox to anyone that needs medical attention. Very good and informative as well as his PA."
"The entire team is courteous and helpful. I am always treated with respect and made to feel comfortable at every point during an appointment."
"Very courteous and calming of my fears."
"Thank you and your staff for taking awesome care of me. You all have an A+ in my book."
"Professional friendly staff!"
"Thorough and professional! Thank you for the check up!!"
"Very efficient office. Lauren and Dr. Cox are great!"
"Caring staff!"
"Great staff, great visit highly recommend this location..."
"This office is very efficient. Everyone is always so friendly. Dr Cox and Lauren are both so kind, professional and have excellent bedside manner. I have nothing but praise for this practice!!"
"Excellent customer service and even better bedside attention!"
"Professional, clean and friendly."
"Every one was very sweet and I could truly feel their empathy. They were able to give answers and know just what was needed."
"Dr. Cox and his staff are very professional, knowledgeable, and friendly…highly recommend their services."
"Very knowledgeable staff! Kind, courteous, easy to schedule."
"Very well organized. Very friendly staff."
"Dr. Cox and staff are extremely professional and make the entire experience as pleasant as can be. So grateful to have found you!"
"Efficient"
"Very knowledgeable staff! Kind, courteous, easy to schedule."
"Very good staff. The procedure was made easier by the nurse administering it."
"Entire staff is super friendly and always helpful."
"Awesome Dr and ⚕️ ❤️♥️⚕️"
"Dr. ARAGHIZADEH & Gina the PA are the BEST!"
"From check-in to discharge it was benchmark service. The Receptionist, Nurses and Doctors all cared and were easy to converse with. Explanations were clear and they answered every question."
"I am so pleased with the entire staff at the COPE Center! They are professional and caring. I feel valued as a patient and my concerns are addressed in a way that I understand. Wherever I call they make me feel like I'm their most important client. Thank you!"
"Entire staff is super friendly and always helpful."
"From check-in to discharge it was benchmark service. The Receptionist, Nurses and Doctors all cared and were easy to converse with. Explanations were clear and they answered every question."
"The doctor and staff were extremely friendly and professional. They put my mind to ease as I was a little nervous. They answered all my questions and made it very easy to obtain the medicine needed. I am grateful my doctor gave them as a reference. I highly recommend this office and their care. I will see them again in five years."
"Dr Cox is wonderful! I really appreciate the time he spent explaining things."
"I would highly recommend Dr.Kara! Her office was awesome at communication from beginning to end. They called to walk thru the process days before so I would know what to expect which was awesome at easing obvious fears and apprehension …especially being my first time! They also called afterwards to ensure I was ok! And the day of the procedure I definitely felt in good hands with everyone I came in contact with! Thank you for making this a great 1st time experience!"
"If you are looking for a competent and efficient service I would definitely recommend Dr Lacy's services."
"Dr Steffer was fabulous from start to finish and there was great follow up after the procedure. I highly recommend her."
"Was referred to this office by another highly regarded specialist given the recommended treatment he fealt was needed. I can see why I was recommended. This practice provides exceptional service with the highest regard for patient's well being and understanding of diagnois, treatment options, etc. When held in high regard by fellow field peers, you must be doing something right. Would highly recommend this office."
"Everyone was kind and caring at a place where no one wants to be. They are the best and believe me, I have had a lot of people up my “bumm” being a colon cancer survivor."
"Dr. Lacey was very thorough. He reviewed my chart before he came to talk to me, so he already knew what was going on with me. He asked a few clarifying questions. After that he performed my endoscopy. After the procedure, we discussed what what he saw. He made sure I was feeling okay before he left. He was very professional the whole time. I would definitely recommend him."
"Dr. Kara is detail oriented and gives you a direct course of action when you meet with her. She explains next steps and what her role and your role is within the process. She is highly skilled and takes time to discuss each medical issue. She gives me piece of mind when working through my health concerns."
"Very friendly and caring staff."
"Dr Lacey and his staff are the best. They are top notch in their field, are kind, and even have a sense of humor! Dr Lacey is very personable and professional. He spends time getting to know what is going on and plans your care accordingly. I highly recommend Dr Lacey and his team."
"A colonoscopy is never fun but Dr. Levitan and his staff are so kind and caring I wouldn’t think of going to anyone else."
"The doctor and staff were extremely friendly and professional. They put my mind to ease as I was a little nervous. They answered all my questions and made it very easy to obtain the medicine needed. I am grateful my doctor gave them as a reference. I highly recommend this office and their care. I will see them again in five years."
"Knowledgeable and gets back to you."
"Dr. Levitan and his staff were fantastic throughout the process of my scheduling, preparing for and undergoing a colonoscopy. The after-care was great as well. Communication was excellent. Thanks for the excellent care."
"Gracious staff very attentive to my needs. Dr S. Spent time with me after I was awake and explained what the procedure uncovered. Thanks"
"Everyone in the facility was calm, kind, caring and attentive. They made sure you were comfortable. They answered all your questions. They listened to your concerns and addressed them. When I left there was a note signed by each person who had contact with me. Then there was a follow up phone call by another caring person who listened well. I would highly recommend them."
"I had acute pain in abdomen in the year 2007/2008..i visited different doctors/couple of times i had to visit hospital ER too...spent lots of money and wasted too much time visiting different doctors i was completely hopeless and frustrated..someone refer to Dr Houston and i took a appointment..in that appointment i showed him my frustration and demand to him if you just asked me to do this test and that test instead of hearing my story i better leave and dont want to waste your time and mine too..he kept on smiling and asked me to do just one test ..in that single test he found out i had stone in bile duct ..one of the previous renowned doctor in DFW checked me up and asked me looks like pain coming from gall bladder..gall bladder is extra part of body ..if you remove the gall bladder you get rid off pain and you can live normal life..that doctor chopped my gall bladder off but pain still there after the surgery...Dr Houston told me you never had to remove the gall bladder cause stone was in duct not in gallbladder ..but unfortunately it was already gone..so after stone discovery in bile duct he blow the stone thru some procedure and he told me you never will had pain again..so after this many years my PCP doctor asked me to do colonoscopy..i went to him after 13 years and he did the procedure..everything went smooth and his nurse keeping call me next 2-3 days making sure i am doing fine..Thats a excellent service..I highly recommend him for any GI issues.."
"A colonoscopy is supposed to be a very unpleasant experience and, yes, the pre-procedure part drinking the cleaner is mostly miserable. However, the next day at the center is an excellent experience. The staff is marvelous. Everyone I encountered from the entrance, pre-op, the procedure, to the post-op were excellent. As I have for the last 15 years, I highly recommend Dr. Levitan and the COPE Center in Southlake."
"Honestly one of the best doctor experiences I have had. The surgery center was extremely well run, the nurses and pre-op folks were friendly and extremely helpful and Dr Smith had both great bedside manner and post procedure follow-up. Highly recommend these guys should you need their help."
"I was very comfortable with my procedure . Staff was helpful and respectful of my concerns"
"I had an excellent experience as a patient of Dr. Steffer. She was highly professional in all our time together. I recommend her to anyone in need of a colon exam."
"Dr. Steffer is very pleasant, she explained my procedure and findings. Offered solution and at home remedies. Would recommend her to others."
"Dr. Spady and the entire staff at Lonestar made the experience as pleasant as possible and their concern for each patient was evident throughout the process."
"Dr. Weber and his team are outstanding and provide exceptional care and service."
"Great; warm and friendly people! Everything is on time!"
"Excellent in every way. Lone Star Endoscopy is also superb."
"Dr Levitan is by far one of the best doctors I have had! Yes is a great doctor but he also is so friendly and warm, what a great combination!!! Both he and his team provide superior care, thankful we found him!! 15+ yrs!!!"
"Dr Steffer is incredible! She takes the time to really understand your concerns, she’s extremely thorough, and always makes a great treatment plan that’s specifically for you. She never makes me feel rushed. She’s as intelligent as she is compassionate!"
"Dr. Lacey and the whole team were fantastic, start to finish. I highly the Doc, TDDC and the Lone Star endoscopy."
"I am sharing about my wonderful Doctor, Gena M. Ettinger MD. She cares about her patients and speaks in a manner, that always assures me to be at peace! I always enjoy talking with Dr. Gena and she is beautiful and kind! I appreciate getting to be her patient and I have complete trust in her! With Dr. Gena’s help my body has improved! I recommend her to whomever that needs her assistance. I am sure you will have a good experience as I have had! Danva Meister"
"Dr Smith is kind, always impressive with his explanations and the manner in which he handles questions. I am fortunate to have found him twenty years ago."
"I have 3 procedures done here with Dr. Levitan and have been very happy with the whole process & experience each time. Very professional and great quality of care."
"Dr. Houston, the staff, and my complete visit was professional, warm, and had excellent communication. No one looks forward to a procedure. I won't be looking forward to my next one. That said, Dr. Houston and the staff made an uncomfortable time a good one. They were everything you would want in an experience like this."
"Dr. Weber, and his entire team were Fantastic. Everyone, from registration with Stephanie and Brandy, to Leslie and Pam, also the a some Anesthesiologist who took such great care of my husband Wayne and us...we love them all. We hope they are all still there when we return for our next visit. Thank you Heidi"
"Dr Houston and his staff has proven to be the BEST experience I've ever had in my life. From check-in to check-out the staff showed such hospitality and CARE towards me. The phone calls afterwards to ensure I was OK...the passion Dr Houston and his staff showed towards EVERYONE in the facility is what every healthcare facility in America need to model. THANK YOU!!!"
"The staff and Dr. Spade were extremely polite and made my experience great! I recommend his services!"
"Dr. Spady has been my doctor for a very long time. He is the absolute best!!! He is very caring, kind, professional and I feel extremely safe under his care. He is truly awesome!!!!"
"Dr Smith is the best doctor I've ever had. He has taken me through several disorders that I have encountered over the years. He is very personable, his manner is very professional and he talks to you where you can understand what is going on and is being done. The staff he works with are great, with sudden disruptions they can alter appointments and reschedule surgeries. I would highly recommend Dr Smith and his staff to my family and friends. I will be his patient for life. Thank you Dr Smith."
"I was very impressed with the staff, the service and the process for my procedure. I was referred to Dr. Lacy and am VERY glad I was so fortunate."
"Had a very good experience with Dr Kara and team. Everyone took the time to make sure I was comfortable and understood the procedure and all the steps along the way."
"Best in class to her and her staff."
"Great experience! Very nice facility and staff. Very professional and caring staff."
"The whole group was very efficient and so helpful to let me know what was happening. I felt very safe ."
"Dr Weber and his team make you feel very comfortable and safe"
"Minimal wait, friendly staff and make you feel comfortable on the process and procedures."
"Dr. Spady and his staff were wonderful! I would recommend anyone to use them as their first choice."
"From the moment I arrived i got the best attention. They moved the office from Grapevine to Southlake. Nice environment to be welcoming even during the pandemic. Staff was awesome. I've been taken care of by Dr. Spady for years and he's always been kind and considerate. Always please when he tells me I'm good for another five years. Hats of the all staff!"
"Gina is most professional in her practice. She also is genuinely attentive to her patients concerns. She does NOT rush rush them and actually listens and answers questions. I appreciate her very much. 😊"
"Excellent clinic. Personable and caring staff. The experience could not have been any more professional. Dr. Ritter answered all my questions."
"Dr. Steffer is the best!"
"Very professional, from start to end. From the assistants to the surgery professionals. After the surgery explained the outcome and all of my concerns I had. Please thank the staff for keeping in touch with me, above and beyond with follow up contact. . Great service, arranging med's, walking me to discharge desk and showing me to the door. Just a great experience all-round. Will be back in 3 years, for another treatment. Again Thank You & Your staff."
"Dr. Jody Houston did a great job and I would gladly recommend him and the team!"
"They really made me comfortable with the procedure and answered all my questions."
"Dr. Steffer was great! Professional and thorough. The Lone Star Endoscopy building made me feel safe for my procedures during COVID pandemic. Staff at clinic very efficient and helpful."
"Dr. Houston was great! From the time you arrive to the time you leave, you feel in great hands."
"I have been a patient of Dr Houston for over 15 years and have recieve the BEST care ever."
"I felt nothing but comfortable when I entered the building for my colonoscopy. Nothing but respect for all the staff who assisted me and for Dr. Weber. I felt completely relaxed and at peace knowing Dr. Weber was doing the colonoscopy. A colonoscopy is not a pleasant thing to prep for but my experience was 5 stars."
"Dr Steffer and her staff were very professional. They take the time to introduce themselves to me and the role that the would be playing with my procedure. They also addressed any questions I may have had. The pre admission staff that you communicate with up to the time you have your procedure was very professional and helpful with the prep. They sent me notifications/ reminders for every step I needed to take each day. Which was extremely helpful for someone that very busy or forgetful (Lol). Thanks Dr Steffer and her wonderful staff. You guys Rock⭐️⭐️⭐️⭐️⭐️"
"Having to switch from Dr. Levitan to another Gastro doctor because my insurance changed, I am now able to use him as my doctor again and that makes me very happy. Dr. Levitan is a great doctor, wonderful bedside manners and just seems to truly care about you . He also has a great staff. So glad my insurance allows me to have him as my doctor again."
"Dr Lacey and his entire staff were very professional and also very friendly. They keep you informed on what’s going on and I felt totally at ease throughout my procedure."
"Doctor Steffer was wonderful!! She has always been kind and takes a couple of minutes to speak to me before and after my procedure. The staff is absolutely amazing!! From the nurses, techs, Anesthesiologist, oh and the front desk workers are friendly, knowledgeable, and patient. This has made my visits here more pleasurable. Thank you doctor and team for all that you do!!"
"Excellent care from the entire staff. Everyone is professional and goes above and beyond during the procedure. Dr Levitan stops in prior to explain the procedure and afterwards with the results. Overall very thorough."
"Very nice Dr and team. Felt very taken care of."
"Dr Spady and staff were absolutely wonderful. All very caring & patient in thoroughly explaining before & after procedure. I will definitely recommend to others. Thank you!"
"Great practice and great set of nurses making everything run smoothly and without issues. Nobody wants to do a colonoscopy but my doctor was great and answered all my questions before the procedure and followed up with me afterwards. I knew my results and was comfortable with everything, Covid included."
"Dr. Houston is friendly, knowledgeable and has great bedside manner. He explained everything he was going to do and after my procedure, he let me know what was going on."
"My experience at Lonestar Endoscopy with Dr. Stephen Lacey of Texas Digestive Disease Consultants was a very good experience. Not withstanding the prep part, which is never very fun, the day of the procedure was without complication. The staff at Lonestar Endoscopy was very courteous, helpful and professional. The pre-op was very smooth, and my nurse, Tina was very pleasant, reassuring and professional. A 5-star experience from start to finish. Thank you to all of you."
"Dr Lacey is one of most knowledgeable and professional GI doctors, he has the best bed side manners, his team is awesome, his facilities are clean and easy to get in and out of, he has great technology to allow for easy communication of appointment set up and reminders, test results, medications and immediate feedback! I highly recommend Dr Lacey and TDDC!"
"Very impressed with how streamlined this office runs, from the moment I made appointment to the time I was dismissed from procedure."
"I’ve worked with Dr. Spady for almost twenty years now, and he has always done a professional job and kept me comfortable with the process and made sure I understand the results."
"T I think he's awesome Dr. And he cares about his patients,"
"Dr. Lacey and the whole team were fantastic, start to finish. I highly the Doc, TDDC and the Lone Star endoscopy."
"My experience was excellent."
"Gena is a knowledgeable, kind, compassionate, and caring professional with the Center for Colorectal and Pelvic Health. I can’t sing her praises highly enough. All the staff are equally professional and caring in their dealings with their patients. Thank you so much."
"Professional, friendly, respectful care in challenging (covid) times."
"Dr Lacey was very good at explaining what I should expect each step throughout the procedure. He patiently answered my questions and made me feel comfortable. This was my first encounter with Dt Lacey and I would recommend him and the surgical facility in Southlake to others without reservation."
"Dr Spady and team make an otherwise procedure easy breezy. Thanks for keeping me healthy for over 15 years"
"Excellent care. I have recommended Dr Houston to a friend who had a bad experience with another doctor."
"Dr. Steffer and her crew did a great job. Very professional. I woke up and did not feel a thing. I really like the heated blankets. Strongly recommend. Mark"
"Great Doctor, facilities and all staff. I highly recommend Dr. Weber."
"Dr. Jody Houston and his team did a great job with my colonoscopy prep, procedure and recovery. The procedure was thorough and the discussion around what to expect was right on point. The feedback after the procedure was precise and easy to understand. The procedure was very easy, the doctor was awesome, the staff were very attentive, and the facility was run very professionally. I would recommend Dr. Jody Houston to anyone who requires a colonoscopy."
"Dr. Spady and the entire staff and facility were top notch. I've been using this facility for the last 15 years or so and the treatment has always been most excellent."
"They were friendly, calming, and professional. Their communication is fantastic and I have been very happy with the process. No one likes going through a procedure like this, but if you have to do it, this is the team to work with."
"Dr David Spady’s gift of caring for his patients has me filling at easy before the procedure. And the consultation afterwards with color photos helped a lot. I would recommend him to anyone. Wish you the best, Monte"
"Excellent staff & experience. Highly recommended! Had some questions after the procedure but they addressed them promptly."
"Very good experience with Dr Steffer!"
"Dr Schott in Southlake did a great job with my knee replacement. The follow up therapy was fantastic. He is to operate on my husband for a hip replacement in Jan 2021. We both have complete confidence in he and his staff."
"This entire group, from reception to walking me to the car, was outstanding. A colonoscopy places one both literally and figuratively in a less than dignified position, but this entire staff mitigated all difficulties. They put the “Care” into Health Care. I can not give them a high enough recommendation."
"Dr. Smith and his staff are excellent. I’ve been in for 4 upper endoscopy procedures and I would highly recommend them to anyone needing this type of procedure. Professional, courteous, kind, organized, and great communication are all part of my experience."
"Dr. Houston has performed a number of colonoscopies for me over the past several years. He has such an easygoing attitude and demeanor. The workflows in his clinic are straightforward and efficient. Patient access is easy and streamlined through use of simple technology. Would highly recommend."
"Quick and easy colonoscopy."
"Dr. Lacey was and is a total professional and a wonderful doctor. Great bedside manner and easy to understand explanations of procedures and results!"
"Professional, informative, knowledgeable, efficient, all describe my experience with Dr. Spady."
"Wouldn't go any where else! Everyone is very professional and took great care of."
"Dr. Levitan has kept me alive for 10 years! I get a colonoscopy 2X yr and he and his staff are fantastic. Very caring. Very professional. I wouldn’t go anywhere else. Thank you! Thank you!"
"Dr. Houston and his team are great, very efficient, great bedside manner, quickly addressed my medical needs and are super nice people."
"Dr James Weber and his team are the best you will find. They make you comfortable not only because of the very nice facility but each one of them keep you updated on what will be happening. They are extremely knowledgeable about everything. They make the best of an experience people aren't crazy about doing."