Patient Reviews

GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.

Reviews for DHAT Plano Pkwy Pediatric

5.0 Review from M.W. Source: Google Mar 24 2023

"Dr An is always such a pleasure to see. He engages so well with my son and answers all our questions. I would highly recommend him!"

5.0 Review from K.J. Source: Google Mar 24 2023

"Highly recommend as soon as we walked in we were greeted and with little to no wait time great bedside manner as well"

5.0 Review from M.P. Source: Google Mar 13 2023

"(Translated by Google) Excellent good clean treatment they speak different languages ​​perfect. (Original) Excelente buen trato limpio hablan diferentes idiomas perfecto."

5.0 Review from L.G. Source: Google Feb 28 2023

"I only wish I would have gone sooner! Dr. An was very personable and so loving with our baby. We are very thankful for his help!"

5.0 Review from S.E. Source: Google Feb 24 2023

"DHAT Pediatrics was recommended by the staff at DHAT that I reached out to. My daughter is under 18 so they directed me to their Pediatric practice. Her symptoms were worsening, so I chose the first available and ended up with Dr. Jack An. The booking process was easy! As a new patient, we to wait a few days to get in. Within 10 minutes of arriving we were taken back to a room and saw Dr. An a few minutes behind his Nurse, Monica. His humor immediately put her at ease and made us both smile! He was friendly, knowledgeable, and ready with next steps. He listened to my “google diagnosis” and was curious as to my input. A few days after the visit, my daughter experienced intense pain and when we called in that evening the on-call doctor responded within 10 mins. With the pain at a 9 we didn’t want to take any chances and went to the ER. My follow up with Dr. A bypassed waiting for another test, and he quickly got her scheduled for a next day Endoscopy. Monica worked quickly with our insurance to get the pre-authorization approved but also was transparent in letting me know if they didn’t get it we would have to delay the procedure to next week. They work well as a team and have an obvious passion and commitment to their patients and families. I would highly recommend Dr. An and am grateful my daughter’s in his hands! Thank you to everyone who helped move this process along, we are extremely grateful!"

5.0 Review from H.G. Source: Google Feb 23 2023

"Dr An was wonderful and his office staff was incredibly kind and helpful. He took his time explaining, examining, and asking/answering questions. I highly recommend Digestive Health Associates of Texas!"

5.0 Review from A.F. Source: Google Feb 22 2023

"Dr. An has a great personality and connects with children. Had a wonderful experience during our son’s appointment made everything easy"

5.0 Review from M.P. Source: Google Feb 16 2023

"Our first visit Dr. An was excellent. He exceeded my expectations. He asked many questions and answered all our questions. He came up with a plan for the problem and even fit in a scan for my son so we wouldn’t have to come back for that. He is just pleasant to talk to and don’t rush you out."

5.0 Review from M.D. Source: Google Jan 27 2023

"Dr. An is super friendly and easy to talk to. He put a plan into action for my seven year old son. I feel like we're in good hands."

5.0 Review from E.H. Source: Google Jan 23 2023

"If I could leave more than 5 stars I would. Dr An was fun friendly and knowledgeable! Didn’t do any unnecessary tests on my 1 year old. He was able to diagnose her and help her constipation from just one visit. I’m so happy I found Dr. An"

5.0 Review from J.C. Source: Google Jan 13 2023

"Dr. Whitney was amazing. My baby was suffering from tummy issue’s and Dr Whitney knew right away she had an allergy to the cow Milk and advice I changed my baby’s formula.. she always gave us a few samples ! Definitely recommend going to see her if you little one is suffering from stomach issues."

5.0 Review from S.C. Source: Google Jan 13 2023

"I’ve raved about Dr. An to my friends and family since the appointment. I’ve never met a Dr that was so kind, patient, informative, and even funny! If you need a pediatric gastroenterologist, Dr. An is the answer!"

5.0 Review from H.H. Source: Google Jan 11 2023

"Great with kids and an excellent doctor!"

5.0 Review from K.H. Source: Google Dec 29 2022

"Dr. An is truly one of a kind. My daughter is about to have her second procedure with him, and he really just connects so well with her and puts her at ease instantly. Not only is he brilliant and beyond qualified, his connection with my daughter has been invaluable through scary times!!!"

5.0 Review from B.T. Source: Google Dec 29 2022

"We visited Dr. An recently for our teenage son and we loved him. He has excellent bedside manners and is very friendly. He seems to really care about helping our son feel better and get to the bottom of what’s wrong with him. Would definitely recommend Dr. An to others."

5.0 Review from J.M. Source: Google Dec 14 2022

"Dr An is incredible! He does an excellent job of putting parent’s minds at ease and is the best with the kids. I would recommend him to anyone in the Dallas area looking for a pediatric GI doctor."

5.0 Review from J.W. Source: Google Dec 09 2022

"Incredible all around! Would highly recommend!"

5.0 Review from D.A. Source: Google Dec 09 2022

"Dr. An was very thorough and honest during our initial visit. He took the time to gather as much information as we could give him, and also answered all of our questions/concerns. I was impressed that he didn’t pretend to know exactly what the problem was while still laying out a plan that I was confident in. Would highly recommend."

5.0 Review from E.M. Source: Google Nov 23 2022

"The bedside manners of the doctor are amazing. He took the time to get to know my son and what are the issues he has and was able to put a plan in motion."

5.0 Review from F.K. Source: Google Nov 02 2022

"Dr. An went above and beyond at my child's appointment. He is warm, energetic and thorough. His bedside manner is top notch! He made my child at ease and broke down the issue for myself and my 6 year old to understand. His staff was welcoming, the facility was bright and clean. I highly recommend Dr. An and his practice."

5.0 Review from K.S. Source: Google Nov 02 2022

"I look for the small things that set Dr and staff apart. First, the office was decorated for the halloween in such a fun, whimsical way. The receptionist was friendly and very helpful as I had trouble with the portal. We were immediately seated in our room, which I appreciated. We had driven over an hour to get there in nasty weather. Dr. Jack's nurse and well as Dr. Jack were so kind and attentive. We left feeling like we had been heard and that he will work with us until we find answers for my kiddo. That means the world to me"

5.0 Review from E.H. Source: Google Oct 25 2022

"One of the best doctors we’ve seen throughout our CHD journey. Dr. Ann’s office is clean, welcoming and staff were all friendly and helpful. This was one of the best medical experiences I’ve ever had and our family appreciates you! THANK YOU!"

5.0 Review from U.D. Source: Google Oct 24 2022

"Dr Whitney is amazing—she takes a lot of time and thoughtfully thinks about what is troubling the patients. As a family, we appreciate her overall perspective and conservative outlook. We are so happy to be a part of her practice."

5.0 Review from Y.S. Source: Google Oct 22 2022

"We had the most wonderful experience with Dr. Keith. I've never seen a physician spend so much time listening and engaging with a patient. My daughter was extremely nervous going in and he made her feel so much at ease that she opened up and was able to communicate what she was going through very comfortably (which is not always the case, especially when it comes to GI issues). We left feeling relieved with the diagnosis and treatment plan. I highly recommend him! They have a wonderful office staff and the location is really beautiful."

5.0 Review from S.L. Source: Google Oct 14 2022

"Friendly and thoughtful~ She’s very hands on so if you’re looking for a doctor that listens and gives feedback she’s great."

5.0 Review from K.W. Source: Google Apr 20 2022

"We are really grateful for Dr. An and his team. Our pediatrician referred us to their office due to concerns of painful reflux. We were able to get an appointment within a week of making contact. Dr. An and his team were patient with my many questions and took the time to really explain the cause of my son’s issues. We were given helpful solutions and advised to reach out with any additional questions that came up."

5.0 Review from A.W. Source: Google Apr 19 2022

"Dr. Jack An was very informative and so nice. I highly recommend him!"

5.0 Review from R.B. Source: Google Apr 07 2022

"We love Dr. An! He has been so great treating my son. He was able to diagnose my son after multiple previous doctors failed to do so. I can’t say enough great things about him."

5.0 Review from S.B. Source: Google Mar 31 2022

"We love Dr. An! He is so kind, attentive and was able to provide answers when nobody else could."

5.0 Review from A.W. Source: Google Mar 30 2022

"We love Dr. An! We saw him several years ago for my youngest and when issues came back up we came back. We have never felt rushed. We feel like he listens and does not blow off concerns. Would recommend him to anyone and have referred to him whenever it comes up."

5.0 Review from D.P. Source: Google Mar 30 2022

"Dr. An was simply awesome! We need more docs these days with a bedside manner like his. My 16 year old was incredibly comfortable with him and even raved about how nice and fun he was after the visit. Thanks so much for treating so wonderfully."

5.0 Review from M.C. Source: Google Mar 29 2022

"Dr. An and his assistant Monica couldn't have been more responsive, knowledgeable and helpful. Waddling in 37 weeks pregnant with my 4 and 2 year old, they went out of their way to support our family. We are so grateful for you streamlining the lab testing process and helping us get to the root of the GI issue with compassion and humor."

5.0 Review from D.P. Source: Google Feb 05 2022

"He has a wonderful bed side manner and knows how to talk to kids to make them feel comfortable. He is very knowledgeable and I will recommend him to all my friends with kids."

5.0 Review from A.C. Source: Google Jan 15 2022

"Dr. An is absolutely the kindest physician we have ever met. He was kind and introduced himself to me when he walked in. Which a lot of specialists don’t bother doing. He was friendly and genuinely cared about my daughter."

5.0 Review from A.N. Source: Google Jan 15 2022

"Our daughter was born premature and was failing to thrive and on a feeding tube. After 70 days in the NICU, we met with the hospital and requested a transfer to Dallas in the hopes a consult with Dr. An would change her prognosis. And it did! He’s funny, compassionate and was her biggest advocate. She ripped the feeding tube out herself the night we transferred to Dallas and Dr. An said to leave it out. That he had faith she could do it herself… and she did. She fought to come home and within two weeks, we had her home! No matter the outcome, we would have been satisfied with Dr. An. He’s competent and actually listens to parents. And for that we are forever grateful!"

5.0 Review from J.M. Source: Google Jan 15 2022

"Dr An is a master at his trade! We have seen him for about 2 years and he’s not only great with children but a genius at the medical and mental elements with children."

5.0 Review from C.F. Source: Google Dec 13 2021

"Dr. An was wonderful with our fussy 4-month-old and relieved all of our concerns with thorough, but easy-to-understand explanations. Highly recommend"

5.0 Review from E.O. Source: Google Dec 02 2021

"Dr An is amazing! He is kind, supports the parents, my kiddo loves him and of course super smart and knows his stuff! His assistants are wonderful and so patient with all of the requests my tubie needs. We drive 50 minutes to see him and it’s worth every minute!"

5.0 Review from L.S. Source: Google Nov 22 2021

"Dr. An is by far the most caring doctor I have ever met. My son had to have an EGD and colonoscopy. He has never been under anastesia before. Dr. An sat with us, talked to my son, put all his cares to ease and answered my endless questions. I can not recommend Dr. An highly enough. Also his staff is all very kind. Our wait period was very short, and has already made plans to follow up with us for the results of his scopes."

5.0 Review from K.B. Source: Google Nov 02 2021

"Dr. An was amazing! He answered all of our questions and made my daughter feel super comfortable. Great experience."

5.0 Review from B.K. Source: Google Oct 28 2021

"Dr. An was excellent! He addressed all of our questions, helped us come up with a plan to feel confident for our daughter, and is SO wonderful and personable with children. Would highly recommend."

5.0 Review from A.H. Source: Google Sep 15 2021

"Dr An is the most personable, knowledgeable and kind doctor our family has ever had the pleasure of seeing. He was patient in answering our questions and made sure we were satisfied with his answers."

5.0 Review from K.P. Source: Google Aug 27 2021

"Dr. An has been amazing! I’ve recommended so many people to him."

5.0 Review from M.G. Source: Google Aug 12 2021

"Great! Really felt like he cared! He definitely wants to find the problem."

5.0 Review from R.W. Source: Google Aug 05 2021

"Every visit Dr An I’d Excellent with our child. Hes not the normal “specialist”, he formed a sense of attachment with our daughter. Very friendly, comfortable setting & staff."

5.0 Review from D.F. Source: Google Jul 29 2021

"Dr. Russo has been an amazing doctor for my daughter. When your child is ill and you are desperate for answers and the best care possible, Dr. Russo is for you. He is one of the rare ones who cares and spends time to talk and find out what’s going on and makes you feel safe and cared for. He made my husband and I feel our daughter was in the best hands possible. He answered every question and never rushed us and he has gotten my daughter to a great place medically. Highly recommend him."

5.0 Review from N.Y. Source: Google Jul 29 2021

"Dr. Russo is a great doctor. He is very knowledgeable and is very patient with the kids. We absolutely reccomend him."

5.0 Review from J.H. Source: Google Jul 28 2021

"Dr. An has an amazing way of making the patient (and parents) feel at ease with their worries and concerns. My son had a medical procedure and Dr. An immediately calmed him down with jokes and funny conversations. Actually, my son did not even have a chance to get worried or worked up. It was an easy process and I feel confident with his suggestions and help in the future if needed."

5.0 Review from C.P. Source: Google Jul 27 2021

"My words are not doing to do justice to appreciate Dr. Jack An and his team for curating very effective treatment plan. As per my experience, he is very knowledgeable in his field and most importantly very kind."

5.0 Review from B.H. Source: Google Jul 27 2021

"Love Dr.An he took the time to listen to our concerns and extremely funny."

5.0 Review from D.S. Source: Google Jul 21 2021

"Dr Russo is the best. If it would let me put 10 stars I would. He’s knowledgeable and professional. We went to countless doctors trying to figure out what was going on with my daughter (11 at the time) and was referred to him by chance. He looked over her records and figured out right away and we started treatment. She went from withering away at 69lbs to now a happy healthy 13 year old who grows like a weed. He makes us feel at ease when taking to him and you can tell he genuinely cares what’s happening."

5.0 Review from N.M. Source: Google Jul 20 2021

"At a time of uncertainty and worry, Dr. Russo brought calm to the situation. His professionalism and bedside manner are excellent. He not only answered my questions but was sure to include my son in the conversation. I highly recommend Dr. Russo and his team."

5.0 Review from J.H. Source: Google Jul 20 2021

"Dr. Russo was very kind and humorous with our 7 year old son who has a lot of anxiety in a medical setting. Dr. Russo and his staff made our experience pleasant and he was attentive to our concerns and reassuring after our son’s scope procedure."

5.0 Review from L.S. Source: Google Jul 20 2021

"Dr.Russo has been amazing with my daughter. He’s answered all my questions and has made me feel at ease. The staff is great and always in and out fast."

5.0 Review from M.D. Source: Google Jul 15 2021

"We had a great experience with Dr.An He answered any and all of my questions. I didn't feel rushed in and out like some doctors offices. He showed he actually cared what was going on with my Daughter. He immediately set up tests needed to rule out issues and illnesses. All of his staff got back to me quickly and answered any questions I had. Definitely recommend."

5.0 Review from A.J. Source: Google Jul 02 2021

"He’s very caring and has such a bubbly personality. Not only is he very personable, but he also truly knows what he’s talking about. He’ll give you the facts you need and help you with whatever problems you have in the most enjoyable way possible. Highly recommend!"

5.0 Review from K.C. Source: Google Jun 22 2021

"Dr An sees both of my sons and they absolutely love him. He has great bedside manners and is very personable. Additionally, I like his efficiency yet thoroughness during our visits. If you really need to be seen, his staff will make sure you do not wait too long."

5.0 Review from R.W. Source: Google Jun 20 2021

"Excellent doctor that really takes his time and genuinely cares for his patients. He listens to the parents as well, and with a special needs child this is a must. He is quick to respond to questions In the portal. We love Dr. Russo!"

5.0 Review from J.R. Source: Google Jun 20 2021

"Dr. An has taken care of my kids for several years now. He's great at listening to the kids, making sure they have the right care."

5.0 Review from M.P. Source: Google Jun 20 2021

"Dr An is the best! My 15 year old son and I just adore him. He is intelligent, warm, and funny. He made my son feel very comfortable during a stressful time, and throughout uncomfortable discussions and procedures. Dr An has a way of giving his patients (and their parents) bad news in a positive and reassuring manner. My family and I are extremely grateful for his expertise and care. I highly recommend him!"

5.0 Review from A.S. Source: Google Jun 20 2021

"Our 16 month old has been in the best care by Dr Russo and his awesome staff since leaving the nicu after she was 3 months old. She has had Covid and then pneumonia in the past year and with that a lot of stomach issues have come up. She’s not an easy case and Dr Russo has been more than helpful. He is kind, empathetic and easy to explain things to. I have brought our 4 year old along the past few times and he takes time to give him a fist bump and talks with him about the games on his iPad! He is great about explaining our next steps to get our baby where her stomach needs to be. Rachel, his assistant, is amazing. She will always get right back to me same day and prescriptions are always sent immediately. It’s the easiest office out of our entire team of doctors to visit and get ahold of when something happens out of the blue. Thank you Dr Russo, Rachel and team for loving on our little girl and always taking extra measures to make sure she is in the best care!"

5.0 Review from C.C. Source: Google Jun 19 2021

"I would highly recommend Dr. Russo. His bedside manner, ability to listen, and truly care for his patients is below no one. Although my son's condition does not require regular visits, he was able to fully support us in getting a diagnosis for our son. Since the primary doctor for this condition would not be Dr Russo... I would imagine that a lot of other doctors would not have gone the extra mile or two to help this scared parent. I will be forever grateful for his help."

5.0 Review from A.R. Source: Google Jun 13 2021

"Dr. An is one of the most kind and supportive doctors we have ever met. We see him regularly and are always so happy with him. I've recommended him several times and everyone has loved him."

5.0 Review from A.A. Source: Google May 20 2021

"Very caring and awesome doctor who not only kind with children but also patiently answers parents questions. Who actually spend time and lay out a plan for your child health. I must recommend him for your child health."