Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for AG Georgetown - Austin Gastro
"Dr Frank's PA Dawn O'Neal, and she was wonderful. She listened and asked questions and made me feel very comfortable."
"Staff courteous"
"Great group of medical professionals! From the receptionist to the visit with the physician assistant I felt very comfortable. Definitely would recommend this Doctor’s office to family and friends!"
"Efficient and professional and friendly"
"Everyone was fantastic and extremely professional...."
"Great experience.. 👍"
"During my consultation, everyone treated me professionally and they were kind. Thank you for a good first visit helping me to understand what is next"
"Always feel comfortable with Jessica & very confident with her professional experience & recommendations."
"Everyone very professional. Nice easy to get along with, nice and clean, Dr Frank is great very knowledgeable. Office staff great and treats you with respect and kindness. I would highly recommend their Office ro anyone."
"Friendly, on time & caring practice."
"The Leander location is easy to get to. The staff is friendly and efficient. I was in and out with no fuss and no stress."
"Attentive, knowledgeable, approachable."
"Met with Dr. O'Neal and was treated professionally by all of the staff."
"Everyone was nice. PA very informative and answered my questions."
"Courteous, knowledgeable, took time to explain the procedure."
"Very detail oriented. Very compassionate and empathic."
"Knowledgeable and experienced. I’ve used them for the past 6 years and now with a new issue and they were reassuring with some info I read on the internet that worried me - unnecessarily"
"Professional, patient, and courteous."
"Friendly staff😊"
"Excelente across the board from the time you check in and the time you check out. Provider Carl Frank is an expert in his field. I feel very fortunate to be his patient and always under the best care regardless if its with a PA or directly with the provider himself"
"Easy check in and got called to see PA promptly. Very good visit with information pertinent to my reason for visiting."
"Wonderful and attentive"
"The entire staff is fabulous! Very friendly, empathetic and professional - Dawn is an AMAZING PA!"
"My husband and I both use Austin Gastroenterology. They have always been professional, helpful and answered any and all questions we have had. This is really important, as colon cancer is a family disease."
"Dr Buzad did a great job for me."
"First of all, it’s Barbara, not Paul….. I’m glad I found out about gastric bypass surgery before I had liposuction…. I DO need a letter stating I should have bypass, I really want to do it.,but also I would like to get back my deposits ($1000)"
"Good appointment-I got the information I needed quickly!"
"Great doctor, great staff and they are taking good care of for years."
"Everybody was so helpful and nice. I felt like i was given plenty of time and not rushed . Answered all my questions ,"
"I have been a patient of Austin Gastroenterology for many years and have been treated with much care and attention."
"Everyone in the office was wonderful. Dawn is knowledgeable and made me feel at ease for the whole experience."
"I was very comfortable, except all the paper work! I was very satisfied with everyone especially who took care of me! Thank you!"
"Everyone was friendly and informative."
"The NP that I saw was very kind, attentive and truly listened to my concerns. I am very pleased with their services and would highly recommend them!"
"Dawn O’Neal listened to me and we had a good discussion about options. She was not in a hurry and spent time explaining things. Very personable and caring."
"Prompt and efficient."
"Very knowledgeable, caring and attentive staff!"
"Everyone did a great job thank you"
"Outstanding. Everyone was kind and informative. Love the view of the pond"
"You're in good hands here."
"Dr. Frank and his PA Dawn are fantastic - very supportive and willing to try different things to help me with a chronic condition I have."
"This was my fourth visit in the past three years, and, much like the first three visits, excellent patient care and a friendly and knowledgeable support staff. Highly recommend."
"The staff were all very friendly, professional, & expeditious."
"Staff at the North Endoscopy center were extremely friendly and professional. It instilled a confidence in me as a patient. The check-in area is a bit small but not much time is spent there."
"Very calming environment, knowledgeable doctor and put my mind at ease. Highly recommended"
"Dr. Frank and his PA Dawn are fantastic - very supportive and willing to try different things to help me with a chronic condition I have."
"Dr FRANK IS VERY SKILLED AT HIS PROFESSION. HE IS VERY KIND AND CORDIAL. HIS EVALUATIONS ARE THOROUGH AND HE ARTICULATES WELL WITH HIS PATIENTS. HIS STAFF IS VERY SKILLED AS WELL AND VERY PLEASANT . HE GETS 10 OUT OF 10 IN MY OPINION . I WOULD HIGHLY RECOMMEND HIM TO ANYONE."
"Got the answers I needed and the information has been sent to Dr. Voss. Thank you for your care, professionalism and time. Great staff!"
"Doctor and his nurse were very cari g and attentive!"
"Dr. Frank is wonderful, as is Dr. Ellis. These folks treat and respect the person. I appreciate that. Too many physicians treat statistics without considering anything else. Human being are not numbers! I am thankful for finding them, I applaud their dedication, and I recommend their practice to others. They get a big thumbs up from me!👍"
"Friendly, professional, and highly competent."
"I have been a patient of Dr. Carl Frank for quite a few years. He has helped me to become Hepatitis C free and many other health issues. I highly recommend him and his staff they are very professional."
"Dr Frank very patient and answered all my questions. I have used him for my doctor and always treated respectful."
"Everyone was friendly, service was in a timely manner , asked a lot of questions,seemed to care about you"
"Absolutely first rate care from beginning to end! Dr. Frank and staff were respectful, courteous and professional in all respects.Highly recommend him for anyone needing a top notch gastroenterologist."
"Sheila was very professional and thorough. She addressed our concerns and was kind and courteous ."
"My experience was excellent. The office staff was great. I couldn't have asked for a better doctor."
"I was admitted to the hospital. I had to have a colonoscopy on Sunday morning. These wonderful people were there and I know they had other places they would rather have been. Thank you All"
"The care was exceptional. The staff was very efficient and friendly!"
"Very satisfied"
"Great people. Capable, knowledgeable, put me at ease, comfortable. Great team. I highly recommend them!"
"The PA reviewed my paper work and informed me that I did not need a colonoscopy since I'd had one in 2013."
"Dr. Jangouk is awesome. I was going to another Gastro Dr. in Austin for 3 years and was still having the same issues. Once I saw Dr. Jangouk and explained my stomach issues, she diagnosed me and issued me the right medication and I have been feeling great for the last couple of months. I highly recommend her to anyone that is having gastro issues."
"Sheila Nguyen is wonderful. She takes time to listen and shows compassion. She had a great way explaining things in a way I can understand. I always walk away from appointments better informed and having clear expectations- which is very important. Recommend her highly!!"
"Made the right choice to get a 3rd opinion. Sheila Nguyen was able to see me the same day I called. Sheila expedited lab results and diagnose a treatment plan. Had a snag with my insurance company. The office manager was able to provide me with samples. I can't thank Austin Gastroenterology team enough. Impressed with the sence of urgency and care. Out standing!!! XO"
"This group is one of the most professional and personal I have had the good fortune to be treated by. Each step of the procedure was explained in detail and I was made to feel like I was their only patient. I highly recommend them."
"So far so good. Happy to have a caring doctor with good bedside manner and staff also."
"Compassionate and knowledgeable staff. I will continue to utilize this practice for all future needs."
"Very professional and forthright"
"So very pleased with my appointment with Jessica. She was very thorough and attentive."
"Jessica was wonderful. She explained in detail my plan of care and diagnosis including follow up . She took time to listen and really cared about my issues. Great experience!!!"
"The office staff was friendly snd helpful. The doctor took her time, listened and provided understandable snd helpful feedback."
"Great office visit with Sheila the PA. She was very knowledgeable and thorough and answered all my questions. She was a pleasure to meet and made me feel comfortable."
"Hi, I am a new patient at Austin Gastroenterology!And I was pleased the way the staff was very nice and informative ! I saw Dr. Robinson and was very pleased the way he sought to my needs! I look forward to seeing him in May for a follow up.....😀"
"The front office staff,Doctors,PA,Especially Virginia the nurse are the best in the region!"
"Dr. Was very pleasant, took his time. Explain everything. Would recommend him."
"Very helpful. Great bedside manners and the Doctor actrually listens! Will recommend this office!"
"Dr. Robinson is such a wonderful doctor, not only does he have exceptional bedside manner but his knowledge and the ability to explain it is a rare quality. I recommend him to anyone who needs gastro assistance."
"Dr. Frank is a very personable and caring doctor. His staff was professional. The wait time was minimal. I highly recommend his office to my family and others."
"Dr Frank has been my gastro doctor for about 15 years now. I love his demeanor and always feel he has my best interest at heart."
"Very friendly staff and the Dr was very thorough I understood everything she said, great Dr."
"The experience my son had with Dr. Frank, outstanding. Called last minute, his nurse's got my son right in to see the Dr. for the first time. He needed a procedure done and Dr. Frank had it tooken care of immediately. Highly recommend this doctor and his wonderful staff."
"Great staff!! Jessica is very good. She gives you the answer straight and you will feel open to ask any question too her."
"I was impressed with the front office staff which was courteous, professional, and efficient - my wait was minimal. Jessica, the PA, was pleasant and thorough with her assessment explaining the next steps clearly. My check-out which included the scheduling of a procedure was equal to my check-in. Even though I have not had my procedure to date, I venture that it will go well based on my experience so far."
"I had a colonoscopy at the shoal creek endoscopy location a day ago. Besides the prep and the fact that After the past two colonoscopies polyps were found, i will reiterate how essential it is to thoroughly read the directions prior to undergoing the procedure bc it will make the process much easier. That being said i followed the low fiber diet for three days prior not including the day before which was clear liquids only - then began the prep. Ultimately it all worked and though i had a massive caffeine headache all went according to plan. I was checked in, called back, etc. the front office personnel were on point regarding the forms i had to sign and made it clear both parties responsibilities. The nurse that led me back , Laurie was a floater but immediately made me feel at ease and not at all a burden. All of the other nurses and technicians and the anesthiologist were clear and compassionate as medically able and dr Frank efficient and thorough in addition to being genuinely concerned. Overall i am so pleased with not only the positive outcome but the entire process. Made it all worth it."
"Friendly staff, easy to contact. Going in for colonoscopy #2 with Dr Frank. Except for the bowel prep, has been a pleasant experience, if that is possible with a colonoscopy!"
"From the wonderful receptionist, to the nurses, the P.A.s, Dr. Carl Frank has one of the best offices. So professional and friendly. Lets face it, when you go see them, chances are you are not in your happy place. They make it so much easier. If you have to have a colonoscopy I have been to the center as a patient and as a driver and that place is a well oiled machine, no pun intended. Everyone knows their job so you get thru the awkwardness and no embarrassment. Great people who really do care how you feel. Dr Carl Frank is honest, he listens, you may see a PA first to gather information or give information. If for some reason he can not be there and you need to see someone, his PAs are extremely qualified to care for you in his place. Again, great people doing a great job."
"Dr. Robinson and the staff at Austin Gastroenterology are amazing. This was my first time having a colonoscopy, so there was some trepidation, but from the scheduling process, the consultation to the day of the procedure I received the best individualized care. I am extremely pleased and will definitely continue to see them for any future care."
"Dr. Frank, his P.A. Dawn Warner and RN Virginia are all absolutely phenomenal! Each have gone well beyond the normal “Call of Duty” to provide me the help I required, even when traveling. If you are experiencing Gastroentestinal issues, look no further than Dr. Frank and his staff. Highly recommended!"
"I appreciate the time and concern rendered by Jessica. She made you feel like she was genuinely interested in your health issue and was seeking to relieve/eliminate the problem. Jessica’s followup was immediate and detailed. It was a great doctor’s visit."
"Dr. Robinson is a very personable, caring, and thorough physician. Always enjoy the short wait times and professional input. Would highly recommend to anyone."
"Dr. Frank was great; he listened and gave me viable options to treat my swallowing issues. I highly recommend Dr. Frank!!!"
"Very nice atmosphere and prompt. Staff were very ."
"Timely appt, knowledgeable provider. Organized and clear information. Highly recommended"
"Staff was very friendly and helpful."
"I have been a patient for 17 years. I have never had a bad experience. The staff are kind & most helpful. As for my doctor Dr Robinson he is wonderful & listens to me even when I am babbling. I love the whole group. Thank you for being there for me just one of many."
"Dr. Frank was very efficient. The office staff was friendly and efficient also."
"Dr. Frank & PA Dawn Warner are not only the very best in the gastrology field but communicate well and with great patience to a patient sure as myself who often times does not initially grasp their medical diagnosis. Would recommend them to those in need."
"Very clean, lots of smiles, the office was very couresty. I like that, makes you feel at ease. Thank You, Gwen Salter"
"Great first appointment. Dr. Frank is an excellent listener and provided for my particular needs"
"Very responsive and supportive"
"Everyone is very friendly and helpful. Dr. Robinson is very caring and works to find out what problems you are having."
"Quick and easy visit"
"The front office staff were friendly, yet very professional in answering questions. Dr Frank has a good bedside manner. He explains details of your treatment, taking time to answer your questions that helps relive anxiety."
"Dr R. is caring; personable; & likeable. He is current on GI data/issues & has a wide range of knowledge as he previously was an Internist. I am grateful that he has greatly improved my GI problems since I started seeing him just 2 years ago. Thanks Dr R. Miriam I."
"Easy prescreening. P.A. Langston was informative an answered my many questions."
"Dr. Frank was very nice and he explained what was going on with my stomach. He explained how some medicine I was taking wasn't good for a GI track."
"ALWAYS GOOD SERVICE"
"I had an overall warm welcome today. My first time meeting Dr. Frank. He explained the procedure to me. Made me understand it more. And I was more at ease with it. His bed side manner were unbelievable. I would definitely recommend him to others. He cared about how I was feeling. And put my mind at ease. Thank you Dr. Frank😁"
"Works for me...."
"These people are extremely helpful, polite and accommodating. It is hard to find this kind of service these days. So they are a breath of fresh air!"
"Very caring and kind people here. Jessica was helpful and answered all of my questions. Very knowledgeable and professional."
"Dr. Robinson is very knowledgeable and interested in you as a person. Also is caring and calming. Staff is also nice. Very clean but attractive offices."
"Very professional and informative. Learned at lot about my condition. Jessica was just excellent."
"J Langston was very helpful & very kind."
