GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"This was my first time at this location with this doctor and everything went smoothly. From the office staff to the medical staff, everyone was polite, comforting, and made me feel at ease. The procedure ran smoothly and I was in and out a lot faster than using a hospital setting."
"Dr Chen and staff are always professional. My colonoscopy did have a complication (another health issue hindered a complete procedure). What could be seen during the partial colonoscopy was clear. Follow up actions were discussed and taken in the days afterwards. I have been Dr Chen’s patient for many years and have always felt confident in his care."
"Colonoscopy. Went better than expected. I was kept comfortable, informed by several Staff about what to expect. Very Professional and Great Patient Care, can’t wait to go back… in 10 years!"
"My experience was pleasant granted the procedure I was being seen for. Dr. Chen has a wonderful bedside manner and his team as well. The nurse was very professional yet personable, she ended up taking on the task of getting a line in me in spite of my "rolling veins". I Thank You!! My anesthesiologist was so reassuring... I am a cry baby when it comes to Night-Night time, he actually dapped away tears assuring me that I was in good hands. He was by my side as they wheeled me in; he doesn't know it but I took great comfort in his voice. Thank You for your kindness!! Now Dr Chen, he was very thorough explaining each step in detail and took great care in my slightly odd request. When I awoke and was coherent, Dr. Chen greeted me in recovery advising me of my result. Again, reassuring me that I did well & that I am healthy!! Side Note: for the patients.... OPT For the 24 Pill Cleanse, it makes the process so much more tolerable, I promise!!!"
"My experience was pleasant granted the procedure I was being seen for. Dr. Chen has a wonderful bedside manner but I must mention his team as well. The nurse was very professional yet personable, she ended up taking on the task of getting a line in me in spite of my "rolling veins". I Thank You!! My anesthesiologist was so reassuring... I am a cry baby when it comes to Night-Night time, he actually dapped away tears assuring me that I was in good hands. He was by my side as they wheeled me in; he doesn't know it but I took great comfort in his voice. Thank You for your kindness!! Now Dr Chen, he was very thorough explaining each step in detail and took great care in my slightly odd request. When I awoke and was coherent, Dr. Chen greeted me in recovery advising me of my result. Again, reassuring me that I did well & that I am healthy!! Side Note: for the patients.... OPT For the 24 Pill Cleanse, it makes the process so much more tolerable, I promise!!!"
"First it was some of the best sleep I had lol. The staff, the dr, the anesthesiologist ALLLLL were knowledgeable, professional, with uplifting spirits that made my first Colonascophy calming! See yall in 10 years♥️"
"A very professional staff. The stay was fun. The professional service from each and every one in the staff awesome. The best prep instructions in everywhere. I am glad I met Endoscopy Center - East. My next appointment is in seven years and it is fair to say I will miss sharing time with them but, if I am OK I am Ok."
"It seems odd to type, but I had a great experience receiving my first colonoscopy. I had read a variety of negative things about how the procedure and preparation goes so I was not expecting a great experience. I was pleasantly surprised. The staff contacted me well in advance to provide guidance and explanation to make sure I understood all of my responsibilities during prep. On the day of the procedure I was greeted and checked in quickly, again receiving patient explanation of how the process would work. The nurse and orderly got all of the pre-procedure connections made and I was all set to go without any anxiety. The staff were all friendly and supportive. During the procedure two polyps were removed. The results and an explanation were provided by both Dr Chen and the nursing staff. I checked out quickly and got on my way. I had no post-op symptoms which suggests the polyp removal was done with skill and precision. I couldn't have asked for a better experience for a procedure that most find unpleasant or so I am told."
"My latest colonoscopy was surprisingly smooth. After filling out the required forms, I waited less than half an hour before I was called to a room on the inside. The whole process was finished by 10 AM."
"I was very pleased with the experience I had here. The staff before and staff after every bit of assistance I needed. They procedure went as planned, and I did not have any Pain at all so I was very pleased."
"This was my very first time having this procedure. I felt comfortable after I checked in at the front desk. The nurses were very helpful and professional, hence I felt that I was in safe hands. The procedure was surprisingly quick . Thanks to Dr Chen and the support staff."
"From receptionist (first impression) to the nurses(all of them) to the anesthesiologist and the guy directing me on the table to Dr Chen. All we’re very nice and professional. Put me at ease.Explained everything they were about to do. After procedure Dr Chen came over to explain what he found. Would give this office more stars if I could. I highly recommend this facility. Thank you all for a pleasant experience considering what I was there for. Ha ha."
"I was extremely happy with my visit. I was seen by the doctor more quickly than any other doctor's office I've been to. And, Dr. Chen was very friendly and so knowledgeable. Every person working in the office were so nice and very helpful."
"This was my first visit to Dr. Chen & it certainly won't be my last. He was kind, explained everything about my treatment plan to me & my husband & I left feeling like we had finally found someone who listened & provided me with help! I would absolutely recommend him to anyone who needs GI care. All of his office staff were great too!"
"Dr Chen and his staff are so nice and helpful. They explained everything to me and made my procedure quick add un-intimidating. The follow up call the day after my procedure was such a nice and personal touch too!"
"Dr. Chen has been performing my colonscopes many times throughout the years, and I trust him 100% with my health. He is extremely knowledgeable and his bedside manner is terrific!"
"Everyone was friendly and helpful. My procedure was done on time and the Dr. Chen was there to talk with me when i woke up. Great place, always same good service!"
"Entire staff was great. Couldn't have been any better, considering you go in nervous for a colonoscopy. The experience itself was good also and everyone cares about your concerns and comfort."
"My experience was very professional, yet caring. When it’s your health you want trained medical staff but you want staff who truly understand what you are going through emotionally and mentally. Dr Chen was wonderful and I highly recommend him."
"Cholonoscopy isn't fun but the prep was much easier than anticipated. Upon arrival the nurses were caring and informative. The procedures were done professionally and results well documented. Great experience."