Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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"Everyone has different experiences with people that they meet along the way and every experience I'd different. The experience that I had with Dr. Sony Matthew's was quick and to the point with the initial consultation. Then when I showed to the medical office on the day of my procedure everything was perfectly handled from the check in to the time that I exited the facility. Great experience with Dr. Matthews."
"Came highly recommended!"
"No procedure yet, but was happy to have Dr. Mathew’s welcome me as a first time patient. Now, looking forward to it."
"Very effeciant office and staff. Dr. Matthew's is knowledgeable and explained everything in detail."
"DR Matthews is prompt and understanding on your concerns or issues to get them resolved. I am under his current care and I’m pleased also with his office staff."
"Felt confused and a bit worried, Dr Matthews concerns and understanding in addressing the matter gave me more confidence on next proper steps. Thank you Doc!"
"Was very apprehensive about have the procedure done. Turned out being one of the best medical procedure experiences I could’ve asked for.
Easy-Peasy!!!!!!"
"Dr Matthews is solid. Didn’t act like he was looking at the clock and answered questions in easy ways to understand."
"Dr Matthews was great. Highly recommend"
"Very good. He explains everything and answers all the questions that I had."
"Dr Mathews was very understanding and he explained everything in a way that I could understand. We came up with a treatment plan and I left the appointment feeling confident as ever about the progress that had been made. I would refer him to anyone! He's very detailed and takes the time to listen."
"He was very professional with details and it was passed to me. It was a satisfactory visit."
"Excellent job"
"Very personable, took the time to understand my needs. Sounds simple, but does not happen as often as I think it should."
"Great business 😃 Very Nice"
"Dr Mathews was very familiar with my medical records and gave me information and advised me of necessary test to determine my diagnosis."
"Dr. Mathews has great bedside manner. I did not feel rushed during my appointment or my subsequent procedure. His staff is friendly and over communicated to ensure I was ready for my procedure."
"Dr. Mathews and his staff were extremely friendly and professional. I was seen on time. My follow up testing was scheduled quickly and I was given everything I needed before I left the office. Highly recommend!"
"Dr. Mathews and his staff is amazing! They made me feel relaxed and calm the entire time of my procedure."
"Dr Mathews and his staff have a great bedside manor. He is very thorough about verifying what is happening with your condition and reassured me he could help me so I wouldn't be as anxtious."
"Had a great first visit and everyone was helpful and friendly!"
"Great experience as a first timer , I would definitely recommend Dr Mathews to my friends and family"
"Love Dr. Matthews!! Very good, very thorough and he listens."
"My care with Dr Mathews has been great. Quick appointments, my procedure was quick & easy and when I had concerns, he called me himself..not a nurse. Highly recommended!"
"Extremely nice and though!!!
Highly recommend him"
"This is my second time working with Dr. Mathews. He has been very thorough and timely throughout my treatments. I would highly recommend Dr. Mathews and his staff for any GI treatments.
Thx!"
"Very professional, great Dr. I was very pleased with the care I received."
"Dr Mathews Wes professional and detailed. The staff was extremely friendly and felt like family. Highly recommend A1 service"
"Dr. Mathews provided exceptional care and was very patient and knowledgable"
"This was my first colonoscopy and endoscopy. Dr. Mathews communication from my initial appointment and following the procedure was excellent. He answered any questions I have and everything went smoothly. I would highly recommend his services."
"Excellent doctor. Good bedside manners. Completely painless colonoscopy. A slew of friendly and cute nurses and aids for prep and recovery. An enjoyable day— who would think this would be possible for such a procedure! I highly recommend Dr Sony Mathews and his staff for your dreaded colonoscopy-"
"I felt very comfortable meeting with Dr Mathews! After moving from NY to Texas I have been putting off making a appointment with a Gastronologist to schedule my over due colonoscopy! His office staff was great! I feel like I am in very good hands! He asked many questions and made me feel at ease!"
"I’m looking forward to undergo an colonoscopy he appears to be very professional and knowledgeable. I think he’ll do me a great service and I’m confident he will take care me if I do incur the need for extra attention. I have no fear or doubt. I’ll update after procedure."
"Had a great experience. He is very thorough. I was having severe belching for over 4 years. I was hesitant about having an endoscopy done. Turns out my stomach was fine, but a biopsy showed I had severe seasonal allergies causing stress to my GI. Haven’t had a problem since. Highly recommend Dr. Matthew’s, he has terrific bedside manner and easy to talk with."
"Dr. Mathews was polite, thorough, and knowledgeable. I had a good experience with him and his staff!"
"The doctor and staff are nice. My concerns were addressed in a timely manner. I will go back."
"This is the first time I have ever had a doctor call me personally to check how I am doing."
"Great experience! Dr. Mathews and the entire staff were very knowledgeable and friendly. Highly recommend!"
"Great doctor explained everything to the T."
"Excellent doctor. Listens well. Speaks clearly and answers questions. He doesn’t rush but doesn’t waste time either. I would recommend this doctor to anyone that needs a GI specialist."
"Only problem I had was that I had to pay a$45. co-pay to be told they don't know why the hospital referred me to them because he saw nothing wrong. But they were fast an nice about it!!! Thank you"
"Dr. Mathews is fantastic at what he does, but he can also be somewhat dismissive.
Let me explain: I went in for issue “A.” He told me that it was rare, that it doesn’t happen often and that it could be something else. He scheduled me for a colonoscopy, and he confirmed that he didn’t see anything related to the problem I came in for.
After my colonoscopy (where he found and fixed other problems) my original problem was still bothering me. He, once again, checked me and said that he didn’t see or notice anything. I felt he was dismissive because he would say things like: “I am not saying it’s not there, but…” “I don’t see anything that could be what you say”, “I am not saying you don’t have it but…” which made me feel like perhaps it was all in my head.
He referred me to a different provider, and she immediately identified and confirmed that I, indeed, had the problem I thought I had.
In my opinion, a provider should consider what the patient feels and says, and they should be thorough with their examination before immediately dismissing something simply because they don’t see it or because it is rare. Bedside manners and professionalism are most important when dealing with something as delicate as one’s health."
"Dr. Mathews is a great listener first of all and because he listens he is able to ask you more direct questions about your medical conditions. He was very sensitive and knowledgeable. I am pleased to have him as my Doctor."
"Dr. Mathew's and his staff were the kindest and most professional people I've ever dealt with. So understanding and listened to every concern I had. Highly recommend."
"Good experience and very good communication. Dr. Matthews and staff are excellent and would highly recommend their office and services."
"Dr Mathews took the time to listen, as well explaining. Office staff was polite and extremely accommodating. Great experience"
"I was treated like I was the most favorite patient of the day."
"Great office staff and Doctor. Made sure I was comfortable with all that was to be performed at the hospital. Thank you Dr. Mathews and staff."
