GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"The day went as expected. The nurses were courteous, professional, and answered all my questions prior to my procedure. Dr Matthews answered all my questions, and reassured me about the procedure."
"Dr. Matthews is straightforward, thorough, and professional. He remembered many details of my medical history without having to refer to notes. The office staff has been great to work with as well. A very positive experience."
"Excellent! Everyone in the office is so professional and responsive. Dr Mathews had performed a very delicate procedure on me while I was already admitted to Baylor Scott and White-McKinney. When he was called in to rectify a potentially life threatening medical issue, he explained the risk factors and exuded a professional competency that put me at ease immediately."
"The Staff is very professional and they listen when I explain what my concerns are. Nice staff and the Doctor is excellent, listens and responds in manner that I can understand."
"The office visit of Dr Sony Mathews was an excellent experience. Front desk collected necessary data electronically so that corrections were applied easily. Doctor questioned briefly and efficiently about the present condition and decided the procedure. Was out of the office with out much delay after scheduling!"
"DR Matthews is prompt and understanding on your concerns or issues to get them resolved. I am under his current care and I’m pleased also with his office staff."
"Everyone has different experiences with people that they meet along the way and every experience I'd different. The experience that I had with Dr. Sony Matthew's was quick and to the point with the initial consultation. Then when I showed to the medical office on the day of my procedure everything was perfectly handled from the check in to the time that I exited the facility. Great experience with Dr. Matthews."
"Felt confused and a bit worried, Dr Matthews concerns and understanding in addressing the matter gave me more confidence on next proper steps. Thank you Doc!"
"Was very apprehensive about have the procedure done. Turned out being one of the best medical procedure experiences I could’ve asked for. Easy-Peasy!!!!!!"
"DR Matthews is prompt and understanding on your concerns or issues to get them resolved. I am under his current care and I’m pleased also with his office staff."
"Dr Mathews was very understanding and he explained everything in a way that I could understand. We came up with a treatment plan and I left the appointment feeling confident as ever about the progress that had been made. I would refer him to anyone! He's very detailed and takes the time to listen."
"Dr. Mathews was very professional during my visit (along with his assistant). He answered all of my questions and listened to any and all questions/concerns that I had."
"Dr. Mathews has great bedside manner. I did not feel rushed during my appointment or my subsequent procedure. His staff is friendly and over communicated to ensure I was ready for my procedure."
"Dr. Mathews and his staff were extremely friendly and professional. I was seen on time. My follow up testing was scheduled quickly and I was given everything I needed before I left the office. Highly recommend!"
"This was my first colonoscopy and endoscopy. Dr. Mathews communication from my initial appointment and following the procedure was excellent. He answered any questions I have and everything went smoothly. I would highly recommend his services."
"Dr Mathews and his staff have a great bedside manor. He is very thorough about verifying what is happening with your condition and reassured me he could help me so I wouldn't be as anxtious."
"My care with Dr Mathews has been great. Quick appointments, my procedure was quick & easy and when I had concerns, he called me himself..not a nurse. Highly recommended!"
"This is my second time working with Dr. Mathews. He has been very thorough and timely throughout my treatments. I would highly recommend Dr. Mathews and his staff for any GI treatments. Thx!"
"Had a great experience. He is very thorough. I was having severe belching for over 4 years. I was hesitant about having an endoscopy done. Turns out my stomach was fine, but a biopsy showed I had severe seasonal allergies causing stress to my GI. Haven’t had a problem since. Highly recommend Dr. Matthew’s, he has terrific bedside manner and easy to talk with."
"I’m looking forward to undergo an colonoscopy he appears to be very professional and knowledgeable. I think he’ll do me a great service and I’m confident he will take care me if I do incur the need for extra attention. I have no fear or doubt. I’ll update after procedure."
"Excellent doctor. Good bedside manners. Completely painless colonoscopy. A slew of friendly and cute nurses and aids for prep and recovery. An enjoyable day— who would think this would be possible for such a procedure! I highly recommend Dr Sony Mathews and his staff for your dreaded colonoscopy-"
"I felt very comfortable meeting with Dr Mathews! After moving from NY to Texas I have been putting off making a appointment with a Gastronologist to schedule my over due colonoscopy! His office staff was great! I feel like I am in very good hands! He asked many questions and made me feel at ease!"
"Dr. Mathews is a great listener first of all and because he listens he is able to ask you more direct questions about your medical conditions. He was very sensitive and knowledgeable. I am pleased to have him as my Doctor."
"Excellent doctor. Listens well. Speaks clearly and answers questions. He doesn’t rush but doesn’t waste time either. I would recommend this doctor to anyone that needs a GI specialist."
"Dr. Mathews is fantastic at what he does, but he can also be somewhat dismissive. Let me explain: I went in for issue “A.” He told me that it was rare, that it doesn’t happen often and that it could be something else. He scheduled me for a colonoscopy, and he confirmed that he didn’t see anything related to the problem I came in for. After my colonoscopy (where he found and fixed other problems) my original problem was still bothering me. He, once again, checked me and said that he didn’t see or notice anything. I felt he was dismissive because he would say things like: “I am not saying it’s not there, but…” “I don’t see anything that could be what you say”, “I am not saying you don’t have it but…” which made me feel like perhaps it was all in my head. He referred me to a different provider, and she immediately identified and confirmed that I, indeed, had the problem I thought I had. In my opinion, a provider should consider what the patient feels and says, and they should be thorough with their examination before immediately dismissing something simply because they don’t see it or because it is rare. Bedside manners and professionalism are most important when dealing with something as delicate as one’s health."
"Only problem I had was that I had to pay a$45. co-pay to be told they don't know why the hospital referred me to them because he saw nothing wrong. But they were fast an nice about it!!! Thank you"
"Dr. Mathew's and his staff were the kindest and most professional people I've ever dealt with. So understanding and listened to every concern I had. Highly recommend."