Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"The care and compassion I received was excellent. The nurses were wonderful. I could have not asked for a better experience."
"Gastrointestinal physician extraordinaire. Treated me with respect and clear diagnosis and treatment."
"Very patient, calm and easy to talk with."
"Dr Fernandez and his team were very personable, efficient, and organized. From scheduling to prep for my procedure, to post-procedure, everything was quick and (as these things go) painless. VERY fast response to questions!"
"The staff was very considerate during my visit and Dr. Fernández is very professional."
"Complete confidence in Dr. Fernandez. Felt part of decisions."
"Would 10/10 recommend!! Dr. Fernandes asked me sooo many questions to figure out exactly how I feel. It was definitely the most effective appointment I’ve had since I started to have stomach issues."
"Dr.Fernandes and staff are professional and friendly. Thank y’all"
"Dr Fernandez is a wonderful doctor, I’ve been using him as my gastroenterologist for several years. In May I called with a referral from my gynecologist Dr. Pickle to get an appointment for pain I was having in my lower left side. I called only to be answered by a message saying I would be text. Through text messages I was told I couldn’t be seen until September 11th. I told Dr. Pickle, she said that was unacceptable and wanted to send me to another doctor. I wanted to remain wi Dr.Fernandez. She told me to call back. It did no good, they were VERY COLD and indifferent to my problem. I’ve worked for medical associations before and I believe this was unnecessarily called for."
"Dr. Fernandez and the Tuscan Surgery team were awesome. The staff was well informed, answered my questions and we even started my case, (colonoscopy), early as they were running ahead of schedule."
"Expertise, efficient and patient centered."
"Dr Fernandes was a straight forward Dr telling me of all the details of my upcoming surgery with him. I have been having ongoing stomach pains and hopefully we might get an answer. Again I like the fact that he was straight forward and answer all my questions. And not to mention the staff was really sweet and caring. Sandra"
"Dr Neville Fernandez MD did my colonoscopy in Aug 2024 at Tuscan Surgery Center at Las Colinas, Irving Texas 75039. Dr Neville Fernandez definitely did an excellent Colonoscopy. After surgery, I came home. He gave me a folder with pictures and reports of findings, and he explained. He also sent to lab, samples for biopsies for further reports. I surely recommend Dr Neville Fernandez MD. Also I recommend Tuscan Center. Sep 2024"
"The experience with the staff was very professional yet upbeat with smiles. Beautiful and clean areas. I was taken back right away. Dr. Fernandes was very cordial and handled my reason for being there promotely so I could be on my way. Thank you to all involved with my care in this office."
"Very happy with the Dr and staff!"
"Dr Fernandez and the Tuscan Surgery Center are phenomenal! Dr Fernandez has treated myself and multiple family members. I would recommend him 1000 times over! He’s the best! I will never be able to properly thank him for the amazing care he gave my Mom who was in her 80’s and had severe internal bleeding issues."
"Excellent!!! Professional!!! Personalized!!!"
"Dr Fernandez and his staff at Tuscany surgical is wonderful. Everyone and everything was perfect. Quick, professional and caring! Well done!"
"Excellent care was provided by all team members. They explained everything in advance so there were no surprises. The procedure was performed flawlessly and the report made available the next day!"
"Outstanding gastroenterologist who displays his care for patients and their concerns and answers questions clearly. Very easy to discuss current condition and next steps."
"Great new office of the staff was professional, kind and friendly.Thank you Dr. Fernandes for your kind bedside manner and your wonderful medical assistant, Kelly!"
"Great experience! Dr. Fernandes is outstanding and very detail oriented. I highly recommend him!"
"I had a good experience with Dr Fernandes’s clinic. The staff were kind and attentive, prompt with scheduling and making sure I had everything I needed to know before the procedure. Dr Fernandes was also kind and very calm from assessment til procedure day. I felt his sincerity when talking to me, not just as a patient but as a person."
"Very impressed with Dr Neville Fernandes. He is efficient, knowledgeable and easy to understand , my procedure went smoothly I will refer more of my friends and family to him"
"Dr Fernandes takes the time to explain and answer questions."
"Dr Fernandes takes the time to explain and answer questions."
"He is diligent and kind. He gets down to the issue. He is top pick in my book!"
"The staff were very helpful for me and they gathered some of my medical records and scanned them into my medical records that I provided in their system. I'm just hoping my next visit will be as beneficial for my overall health. Kudos!"
"Dr Fernandes was wonderful. He listened to everything and answered all my questions in laymen terms. He made me feel at ease. I highly recommend him and his staff."
"Have seen Dr Fernandes for many years . Always very professional and answers all questions asked. I would highly recommend him."
"Everything went well conversation went good with it been over video chat, important information was given and get me instruction about medication, over all well done"
"I had a zoom call with Dr. Fernandes for a meet and greet. I had become unhappy with my previous gastroenterologist and was refered to this dr. By a patient who happens to be a surgery nurse. I was very happy with Dr. fernandes in every aspect and if I have issues I will certainly go see him"
"Dr. Fernandes has treated my entire family. He is cost-conscientious and will not do unnecessary things. He has a wonderful bedside manner and explains things in a way we can understand. I highly recommend him!"
"Considering what’s involved … went very well"
"The whole visit was great from start end Staff was great. They answered all of my questions t"
"Very professional."
"Really like Dr. FERNANDEZ and his staff. The are awesome."
"Professional friendly and most important on time"
"They made me feel comfortable. help me not be so nervous Thank you."
"Great review of my needs…. Covered what is needed moving forward…"
"I had a great experience in your clinic"
"I couldn’t have had a better experience. I was so scared of the procedure but he made me feel so comfortable that any fear I had disappeared immediately. He is such an amazing professional. He is caring, so knowledgeable, funny, attentive and very experienced. I highly recommend Dr Fernandes."
"Was great"
"Everyone was very friendly and helpful and answered all questions"
"Best care ever !"
"Today was my first visit and everything went very smoothly. Dr. Fernandes is very attentive, he responds to my questions in a very kind and professional demeanor. He was also a good listener. Scheduling my next appointment was easy and convenient. I was relieved that the whole staff was very friendly and professional. I'm very grateful!"
"Medical staff and doctors were fantastic"
"Thank you Dr. Fernandes and all your staff for making my procedure go smooth and fast. I got home and didn’t take long for me to resume activities and no pain God is good."
"Very professional takes the time to talk with his patients. Answer any questions. Has good bedside manner which sometimes is a rarity. Overall, I think he’s a good doctor."
"Dr. Fernandez is extremely personable, takes time to listen to you and understand the nature of your issue and then communicate a plan of action. He even allows follow-up or clarifying questions. Absolutely fantastic experience."
"I have been with Dr. Fernandes for awhile. He is very caring and takes time to address concerns. He has done several procedures for me and does an excellent job."
"It could not have been a better experience. Extremely organized and well communicated throughout the entire process."
"Dr. Fernandes takes an interest in communicating with you as a person. One never seems rushed during explanation during appointment. He listens instead of talking over you. He is very personable and relaxed resulting in a calming effect."
"A colonoscopy has been considered as an important part of a physical check-up by doing this check-up many life's have been saved. I have been with Dr. Fernandes since this part of my physical check-up started 15 years ago. The personal, caring and confident attention Dr. Fernandes gives his patients is why I keep going back to him. I had some concerning issues when booking the appointment with Dr. Fernandes this year. When I finally got the appointment set up in his office I brought up the situation regarding some of his staff members. He listened to me attentively and offered resolution. Dr. Fernandes is one of a kind and I feel comfortable and confident with his service. Please continue this wonderful practice. I appreciate Dr. Fernandes and will continue to depend on his practice. Thank you."
"I was scared to get colonoscopy but now that I went to dr Fernandez I would do it weekly it I had to. This dr is great."
"I am blessed to have Dr Neville Fernandes as my gastroenterlogist. He's dedicated, thoughtful and compassionate. The entire staff is very welcoming and professional."
"My first experience with this procedure, and I have to say that in 10 years when I need it again, I hope I can still call on Dr. Fernandes. Thank you, I appreciate your attention to detail and your bedside manner. Your team was awesome."
"Dr. Fernandes and his staff are wonderful! Friendly, accommodating, informative and helpful. I highly recommend them."
"Excellent doctor with a caring attitude"
"This was my first visit ever with Dr. Fernandes. He is a very attentive, knowledgeable, and personable Doctor. He is an excellent doctor that I highly recommend to anyone looking for a Gastroenterologist. The entire staff in his office were very friendly, knowledgeable, and extremely personable as well. They all made me feel heard, understood, and welcomed as a new patient."
"Dr. Fernandes and staff, are very professional and extremely knowledgeable. Explaining their procedures, and great bed side manners. Highly recommended!"
"Dr. Fernandes is an awesome doctor and the staff is awesome alsoI would recommend anyone going there."
"Good service and on time for appointment"
"He is professional. I know he the expert i needed for my health issues. He listens and his staff was awesome. He has a tight schedule do not hesitate to schedule."
"I can not say enough good things about Dr. Neville Fernandez and his amazing staff!From the time you walk into the door to the time you walk out, the staff are welcoming with smiles on their faces, professional, efficient, engaging, friendly…. See… can’t say enough!!! Great office!!! Highly recommend!!!"
"Outstanding care and professionalism. Entire staff I met were dedicated to comfortable and effective care and outcome. On time. Recommend Dr Fernandez and his team without qualification."
"They are extremely thoughtful and kind at dr Fernandez office."
"I have had several procedures with Dr Fernandes and he is always courteous and professional. The staff is efficient and helpful as well"
"Somehow or another my appointment date was different than what I originally received when I made the appointment but, they still were able to accommodate me. Thanks guys"
"Dr Neville Fernandez, MD. He is very good on what he does. Very professional, caring, thorough and answer all your concerns. he make sure that you get the proper care and treatment that you need. Very commendable."
"From the time my appointment was scheduled everyone associated with the process has been hands on. Every expectation was set imaginable, nothing was left about who, what, when, where, why and how. Then to get to facility everyone was personable, professional and didn't mind all of my questions, because I wanted to know why their was a need to even ask some of their questions. Felt like any possible scenario that could occur If , When , and Then was covered. Then the after care lady whom I asked her name, she gave but of course have forgotten (I've slept since then)was so kind, it was if we were friends. I felt like the staff and everyone cared. Also the nurse that cared for me before procedure was kind because when about to put in IV I asked if I could have in my arm instead of my hand because I thought that would be painful, my veins are rolling and require a butterfly needle small and it's just a standard one for an IV and she got the anesthesiologist and nurse that would be doing the procedure to assist, they shared when and where they saw my vein, was better able to see after rubbed down with alcohol. She did not sigh or make me feel like I was being extra - 1 stick. I would definitely recommend Tuscan Surgery Center and Dr Fernandes"
"Dr Neville fernandes was friendly explained all my questions gave good suggestions to change my treatment plan . I will recommend my friends and families for him . Dr fernandes is above beyond."
"Dr. Fernandez is the most caring and compassionate professional Dr. for my family for past 40 years, three generations. Thank you to the staffs and Dr.Fernandez."
"Dr Fernandes is very professional, thorough and has the patients best interest at heart. All my visits have been exemplary and I’m privileged to have Dr Fernandes as my doctor. Dr Fernandes always demonstrates a high level of competence and skill and as a patient that’s both assuring and a blessing. Not to get into any level of detail but short answer is that Dr Fernandes will take care of you 100%."
"Very Infomartive and helpful thru the whole process"
"Very pleasant, everyone very friendly, I did not have to wait long. Dr Fernandez was very nice a listen to me."
"I have had Dr. Fernandes do several colonoscopies on me and each time he has been very kind, very professional, and always willing to answer any and all questions I have. I would not want anyone else to work with me. He is definitely the best!!!"
"Dr Fernandes has always exceeded my expectations in terms of ability to listen to my complaints and the kindness of his interactions with me as a patient."
"Dr. Fernandes is a very professional and compassionate doctor. I would highly recommend him."
"Excellent doctor and person an angel on earth God bless you very grateful for all your attention I will always carry you in my heart thanks for everything"
"Dr Fernandes office was very neat and organized and ran on time. I also received excellent care."
"Dr Fernandez did an excellent job, great experience with all the support staff. Everyone was so nice and put you at ease"
"Great doctor!!!"
"Everyone was nice explained everything all the procedure’s. They were right there if I needed any help. Answered any questions that I had."
"It’s was my first time doing this procedure and I’m glad I did it. Dr Fernández and his staff were awesome thank you"
"My visit with Dr. Fernandes was pleasantly reassuring. I was at ease, and felt quite comfortable. Dr. Fernandes made sure I not only had his attention, but was properly attended to. I had a good experience and the service was excellent."
"Always very attentive and you don’t feel like you are moved in and out so to get to the next patient quickly. Highly recommend always"
"Friendly staff, always made me comfortable"
"Dr. Fernandes is kind and caring. The information gained from the colonoscopy was tremendously helpful."
"Dr. Fernandes & his staff were great! Very professional, friendly & compassionate. Communication before my appointment & during was first class. I’d definitely recommend!!"
"He was excellent!"
"Dr. Feranades and his staff are so professional. I had nothing but good service each time I go to my appointments. I live in Dallas and I don’t mind the drive to the clinic and the hospital."
"Dr. Fernandes is a wonderful doctor and a good person. Seems like it's hard to find a doctor that actually takes time to listen. I recommend him to anyone who needs a gastroenteritis."
"Dr. Fernandes has done an excellent job of caring for all of my GI needs for a number of years. He has an excellent bedside manner and his staff are quite caring as well."
"Dr. Fernandez is a very caring doctor. He takes the time to explain everything to you. He answers all of your questions. He is very professional. He is very knowledgeable. I would highly recommend Dr. Fernandez."
"Dr Fernandes shows great concern for his patients I love the care I receive from both him and his staff diamonds in the rough"
"He and his office staff are awesome."
"Always felt comfortable having him as my doctor. Very open and transparent. I would recommend Dr. Fernandes to anyone!"
"Dr. Nevile Fernandes was professional, genuinely listened to me and did not rush through my appointment. I felt he wanted to make sure my diagnosis was correct. Overall it was a positive experience. I see him every 10 yr and the above is always the same."
"The doctor and his staff were very friendly and made my daughter feel comfortable during her experience. I would definitely recommend."
"Dr. Fernandes took the time to listen to my concerns. Also asked me relevant questions to determine and address my condition. Dr. Fernandes made me comfortable and explained everything in an easy to understand way. Highly recommended!"
"Dr Fernandez & his team provided a very nice visit for me. Their office is very clean & they were very attentive to my needs at my appointment. Thank you for great service and taking your time with me Dr Fernandez."
"A very calm and relaxing atmosphere and a professional and efficient staff. A pleasant doctor’s visit. Nice!"
"The doc was patient and calming in his tone as he speaks to you. He is also straight forward. He explains to you and not at you. He also has a very handsome demeanor."
"Dr. Fernandez is very caring and listens to his patients. I appreciate him and his staff for working around my schedule."
"Excellent physician, staff and facility. I had my procedure at Medical City Dallas and have an excellent experience in every way possible. Thank you and I’ll refer and trust all my friends and family that need any GI care to Dr. Fernandes and Medical City Dallas."
"Regarding the procedure, he gets 5 stars. I'm not accustomed to calling to make an appointment and instead of the 1st consultation/visit in the office was actually scheduling the actual procedure at the hospital. Although preventative, it felt so impersonal. That is what I disliked. Scheduling, the pharmacy and the nursing staff did an amazing job. CUSTOMER SERVICE NEEDS EMPATHY TRAINING. THAT IS THE 1ST IMPRESSION A PATIENT RECEIVES in order to get any services. If they are tightened up, then 5 stars will be consistent. I had my authorizations and effective dates and all with my and I needed uit because they didn't have me on schedule. Do better."
"Awesome Doctor would recommend yo others."
"Dr Fernandes is a very thorough, caring doctor. I have been a patient of his for several years, through serious illness and hospitalization, and to routine check ups. He takes the time to listen to your concerns and has a great staff that follows up with you after your appointment."
"Dr. Fernandes put me at ease right away. I felt confident about the procedure and he quickly shared the results with me afterwards."
"Dr. Fernandez and his staff were extremely helpful to me throughout my process. They went the extra mile to accommodate me for the appointments that I recently needed in order to get them scheduled in a timely manner. Everyone was kind and courteous when dealing with them on the phone. Overall, it was a very pleasant experience and I am glad to have Dr. Fernandez as one of my physicians. Thank you TDDC!!"
"Everyone was very nice, the procedures went well, painless. I woke up alert, no pain as if nothing had been done."
"Dr. Fernandes and his staff are wonderful. I was so excited to make it to my appointment. I got there extra early. Once I got there I didn’t realize I was a week early. I got my days mixed up. Dr. Fernandes staff was so nice they went ahead and seen me. That meant the world to me because they didn’t have to do that. Their customer service is awesome. I thank Dr. Fernandes and his staff for doing above and beyond. They have always went that extra mile. Thank you 😊"
"All I can say so far is he has a great bedside manner. Nothing else has taken place."
"Dr Fernandes is an excellent physician -kind, compassionate, professionally excellent in every way."
"Dr. Fernandes is fabulous. He takes time to listen and puts you at ease. Very knowledgeable and skilled. I highly recommend for any GI concerns."
"Dr. Fernandes is a great, personable and knowledgeable doctor."
"I recently had to see Dr. Fernandes due to some GI issues. As much as a bummer as having GI issues is, Dr. Fernandes and his staff were top notch. Everything about the experience and the procedure was clearly explained and perfectly executed. His staff is kind and attentive and very punctual. I was in and out in no time. Thank you for that. I am very pleased with their service and very happy that I was referred to Dr. Fernandes."
"Excellent staff. Professional with a side of warmth."
"Awesome Doctor would recommend yo others."
"Dr. Fernandez and his staff are the best. He was unavailable to perform my husband's procedure so he recommended his partner, Dr. Scree. His mannerisms were as professional and caring as Dr. Fernandez. I highly recommend either of these doctors and their staff."
"Very pleased with Dr. Fernandes. Excellent communication and results."
"After suffering for 9 years from crohn's disease, i finally decided to find new doctor. Truly life changing experience, so thankful for doctor. Extensive experience in his fields, great personality, professional and awesome staff."
"Dr. Fernandes explained everything I needed to know as well as my options. He is kind and personable. Very much appreciated his professional yet caring demeanor. He even opened up his schedule to get my procedure done ASAP. Great office staff also. Everyone is welcoming and helpful."
"Dr. Fernandes explained everything I needed to know as well as my options. He is kind and personable. Very much appreciated his professional yet caring demeanor. He even opened up his schedule to get my procedure done ASAP. Great office staff also. Everyone is welcoming and helpful."
"The staff is amazing and so sweet! Dr. Fernandes is so personable and knowledgeable. Plus, get this, they were exactly on time! Thank you!"
"I had a great experience within the office of Dr. N Fernandes, not only was the staff very friendly, the office was nice and clean and most of all Dr. Fernandes seems to be very caring about his patients complaints and pains and that is the best part of the visit."
"Dr. Fernandez did my colonoscopy he also examined me for a digestion issue he’s the Babe Ruth of digestive doctors in the United States excellent doctor the staff is also extremelycourteous I am in excellent hands"
"Dr.N Fernandes is a wonderful, caring doctor. I always feel very comforted and relieved when I go for my appointment. He is considerate and listens to my concerns."
"Dr. Fernandes (TDDC) and the nursing staff at Tuscan Surgery Center are great! Colonoscopies are not fun, but from start to finish, everyone here went above and beyond. I’ve never had receptionists and medical staff at a surgery center explain what to expect so thoroughly and answer questions so willingly. The medical staff are friendly, very compassionate and caring. All I can say is Tuscan Surgery Center believes in excellence and performs it! Thank you so much!"
"What a great experience from consultstion to checkin to OR to post op! Dr. Fernandes and staff provided the best patient experience for my aunt! The nurse even followed up with a call the next day to see how she was doing! Much appreciated!!! Thank you!"
"Experienced a very pleasant medical vist with a great knowledgable medical doctor."
"Thank you Dr. F. I have always felt welcome and supported by you and your staff."
"Dr. Fernandes and his colleagues are excellent. Although we have moved, we continue to visit this office because of the outstanding treatment and wonderful staff."
"Really nice people...very professional. They are willling to answer any questions. This was not my first visit. I would be willing to recommend this office to anyone."
"Dr. Fernandes is very calm, which is what I needed with what I was seeing him for. He was patient and addressed all my concerns. He answered all my questions and explained in detail anything I asked about. I was very concerned about my issues going in to my appt but I left there much more calm and with a feeling that I was in good hands."
"Very nice office, the staff is professional and friendly."
"This is my second visit with Dr. Fernandes. He is always very personable and caring. He shows respect in how he speaks with me. He engages my feedback in my healthcare decsions, which I find important. The nursing and office staff are professional and courteous. They make sure I am adequately informed of all procedure information and discharge information."
"The doctor is very cool and composed. He listens to the patient so well. The staff too exhibited great professionalism. I would give a perfect 10."
"Great service from the individual that processed me until the time that I was walked to my ride home. The nurses were very professional at all times explained the procedures and made me feel very comfortable. Dr. Fernandez is the best did talk to me before the procedures he was doing and after he was there for me. Did explained his findings very clearly to me and my spouse. Thank you so very much. The day after the procedures I did received a call asking how I was doing great keep up the excellent work. I do recommend this facility and Dr. Fernandes."
"Have had a great experience. Dr. Fernandes listen and explains what is going on."
"Dr Fernandes is very nice, very easy to talk to and put me at ease right away. His staff is professional but very nice and helpful. They are knowledgeable about the procedures and answered all my questions easily."
"Dr Fernandes is one of the most caring physicians I've ever met. Wonderful experience with office staff as well as when I had my procedure."