GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"My pre colonoscopy appointment was on time and Dr Kensing was very kind and understanding. He assured me given my family history I needed to have one more clear colonoscopy at my age! Just before the procedure he listened to my concerns about the prep! Post visit was very positive.all of the nurses were great!"
"I was very pleased with all the services and care I received with Lubbock Digestive Services and Endoscopy. All the staff were very considerate and kind towards me considering the procedure I was having performed. I’m very thankful for the results. Thank you to the Doctor and all the nurses that had a part in taking care of me. I really appreciate it."
"The staff was very friendly. I was able to get in and out in a very short time. Dr. Kensing was willing to stay as long as I needed in order to answer questions."
"Everyone was kind and caring. The whole process was very well executed and the team was awesome. Dr Kensing was great and explained the results thoroughly. I’ve used this facility and Drs. For over 30 years. I highly recommend them."
"Always a good experience with Dr Kensing. I have seen him for several years and he has always been informative, friendly , and personable. And I think he is a great Dr.!"
"Dr K was very kind and informative. The staff in the surgical area were fantastic. Made me feel at ease even got a pat on my hand that I haven’t had in decades."
"I recently underwent a medical procedure, and the professionalism and helpfulness of the doctor and nurses were beyond commendable. The entire medical team was efficient and thorough, ensuring I was well-informed and comfortable throughout the process. My nurse stood out exceptionally for her friendliness and positivity, adding a layer of warmth to the high-quality care I received. From start to finish, my experience was first-class, reflecting the team's dedication to patient care and satisfaction. If there's one thing I'd suggest, it would be the luxury of a little more sleep in the recovery room. LOL! Nonetheless, this minor wish doesn't detract from the outstanding service and care provided. Highly recommended for anyone needing similar medical attention."
"I was able to get in to see Dr. Kensing when needed. He is a very kind and caring physician. I have been seeing him for a long time and would definitely recommend him."
"Very prompt and my favorite part is the thoroughness and professionalism of the doctor and staff. From the preexam to the paperwork to the explanation of charges, I went in on time and was well-informed from beginning to end. This is how all of medicine should work."
"The caring, efficient, professional staff at Dr. Kensing’s practice makes visits there reassuring. As his patient for 17 years, I have always left his office confident that I have the answers and information I need."
"I don’t have no complaints about the doctor himself… however I wasn’t happy about taking time off of work to go to an a appt just to hear the same thing my physician said. I was told I was going for a procedure and showed up and found out my paperwork hadn’t been sent so I missed out on 5 hours of work and paid 40 just to talk to a doctor. The doctor also thought I was there about my colonoscopy and I was there for my liver."
"A very professional and efficient staff. Very caring and helpful. Dr Kensing is great. Great experience except for the it being an undesirable procedure that nobody gets excited about."
"I enjoy seeing Dr. Kensing. He is very though and answers any questions I might have. He also checks out any medicines I might need to see if my insurance covers it.❤️"
"Very helpful and friendly and the staff is very professional had no problems getting seen as soon as I got there I was seen right away. Dr Kelly explained everything very well answered all my questions made me feel very comfortable"
"This office has the best staff! I can be frustrating to deal with lol. They are patient and kind! I love the doctors and np. Finally someone is helping me!"
"Love the personnel and love Dr. Kensing!! He never gets in a rush with me but when you need a procedure, the staff is super accommodating!! Highly recommend them!!"
"I have known Dr Kensing for many years and he is a wonderful Dr and a good man. All of his staff is kind, caring, helpful and explain things so you can understand. I would highly recommend him."
"Very orderly how they do their paperwork, and calling me back to see Dr. Kensing. He has been my Dr. for quite a few years and has always taken care of me."
"Dr Kensing is one of the best Drs I’ve seen! He is very kind and respectful. He really cares about his patient’s feelings and needs. I would highly recommend him to all my family and friends."
"Dr. Kensing is friendly and makes you feel comfortable and puts you at ease. I truly didn’t feel like I had anything done it was so easy and pain free. The nurses and staff are very professional and accommodating. Great job!!!"
"Dr. Kensing is very patient and answers any questions I have. He is not one to perform unnecessary tests which as a senior citizen I really appreciate."
"Dr. Kensing is very knowledgeable and caring. He takes time to answer questions and explain everything. I highly recommend him to anyone needing care."
"As with the last physician that I was being treated by that retired, Dr. Kensing and staff were top notch with their care, and they were very attentive to my needs as a patient. I would definitely recommend Dr. Kensing and staff to anyone needing a gastroenterologist."
"I've been going to dr Kensington for years him and his staff are always friendly ,helpfull and great wouldn't want to go any other dr for the procedures I have done there"
"I recently had a procedure with Dr Kensing. He was very kind, listened to my concerns, and is working to alleviate my medical issue. The staff is accommodating and efficient while working hard to make sure the entire process is seamless. They have the system down to a science and I cannot recommend him, or his team, enough."
"Dr Kensing is the best Appointments has always been ontime. Very straightforward and answers all questions. Truly feel like Dr. Kensing is looking after your best interest"
"My experience at Lubbock Digestive Disease clinic was extremely pleasant, professional, and patient oriented. This was my 4th visit: twice as a patient and twice as an assistant. This clinic is top notch in knowledge and care!"
"Dr Kensing has been my Dr for several years..he has been very helpful to me with all my digestive disease problems.he is very kind in helping me w all my issues especially when big pharma raises prices on my vital meds..issues w my health and diagnoses w excellent care & concerns over the years as his patient…thank you,Dr Kensing!"
"These guys did a great job with my 60,000 mile check up. They spent the time to explain things thoroughly. Karen was the best nurse and the doc was easy to talk to."
"Very orderly how they do their paperwork, and calling me back to see Dr. Kensing. He has been my Dr. for quite a few years and has always taken care of me."
"I have seen Dr. Kensing for a little 13 years. He is an excellent physician. Once I find a physician I trust and respect I stick with that physician. I referred my entire family to him. Thank You Dr. Kensing!"
"Dr. Kensing and staff very friendly. Procedure did not take very long and the sleep time was wonderful. Be sure to follow all instructions as given. Make sure to arrange for someone to go with you. Most important is to have that person that you trust drive you home!"
"This was my first colonoscopy and it went very smooth. The team that helped Dr Kensing was very professional and caring. They answered all my questions before and after the procedure. I would highly recommend him to my family and friends."
"Dr. Kensing has been my doctor for several years. He is caring and always explains everything. Also, answers all my questions. I would highly recommend him To my friends and family."
"Dr. Kensing is amazing! He is kind, compassionate, and outspoken. His staff, including his nurse are also very kind and helpful! Response to any of my calls has been quick, efficient and professional! I am so thankful to have him for my doctor! I very highly recommend him!!"
"Dr Kensing was very helpful and attentive to my brother’s needs. He also had a great bedside manner the day we were there. All the staff are very helpful and friendly!"
"Everytime I have gone to see him he explains everything to where I understand. I would recommend him to others with no problem. He has helped me a lot with whatever problem I have wether its my stomach or have to do with my colon. I give him the highest marking i can."
"After many visits to doctors with pain in my stomach….Dr. Kensing saved me!! Ever since he diagnosed me I’ve felt so much relief! Dr. Kensing is the best! 💙"
"Dr Kensing was very polite. He shook my hand when he met me. I was their for a consultation. He explained my procedure What to expect Very informative and polite Dr. I felt reassured and that I was in good hands"
"Dr Kelly Kensing is very personal doctor . Always Listens to you and explains everything .Nurses and office help are very friendly and helpful to get you in as soon as possible . Would highly recommend"
"Dr Kensing has a well run office. My procedures went smoothly and appointments were all on time. I have a high opinion of Dr Kensing, and recommend him. He is a credit to his profession."
"It's nice to know there are still nurses and physicians that are caring and friendly.I felt the staff was very professional and enjoy their job taking their time to make you feel at ease.Dr Kensing has an excellent bedside manner, taking his time to listen and help you.I would highly recommend Dr Kensing and his Levelland staff for your medical needs"
"I have been a patient of Dr. Kensing for 15 years. Before I went to him I was having episodes of crohns disease several times a year, even being hospitalized on several occasions. Dr. Kensing has treated me and haven't had but one episode over the last 15 years. I would highly recommend Dr. Kensing to anyone having gastrointestinal problems."
"Dr Kelly P .Kensing is a very good understanding Dr, I'm so happy that they referred me to him , thank you Dr for being a good listener and patience."
"Excellent doctor , always courteous , always follows up with lab and test results. Been using him 15 plus years , he has always given my family top rate medical care. Thank you"
"My experience with Dr. Kensing has been very good. Even when the office is busy, he will take time to question and understand your symptoms and complaints to "get to the 'bottom' of your situation". He is very easygoing and calm in his mannerism and helps you feel comfortable immediately. After my first colonoscopy he came to my husband and me and visited with us about the results. He was very confident and reassuring about the results. I would highly recommend him as a gastroenterologist."
"Dr. Kensing is impressive in every way. I was anxious about my appointment and he helped calm me with his soothing nature and knowledge. He came prepared with hand written notes that he had reviewed prior to my appointment. He talked through the entire process of what would take place if we needed to proceed with the test. Although he must be continuously booked and tight on time, he was thorough, direct and took time to care about me as a person. We discussed my health history and he make recommendations based on the exam, discussed details and based on his knowledge of my medical health plan. I was surprised that he was aware of insurance regulations and that he remembered details from over a decade ago about my family. I completely trust in his medical expertise and compassion for people. Dr. Kensing single handedly turned my cynicism regarding the medical profession into hope about my health and that of others. I would highly recommend him to others."
"Dr. Kensing is amazing!!! He makes the whole colonoscopy procedure a breeze from start to finish. He is super attentive to explain his findings and answers all questions! I would highly recommend him for your care!"
"The staff are all very professional and Dr Kensing was very easy to talk to and he really seemed to be genuinely concerned and asked many questions. He had very good "bedside" manners. What I really appreciated was how tDr Kensing's office was set up ....the billing and insurances area was far from the lobby and front reception workers which made me feel at ease and the cubicles provided the privacy that we want when sharing financial matters. Prior to coming to Dr KensIng, I had taken my son for a colonoscopy at another well known place here in Lubbock with a Dr. Block. Ugh I and was completely disgusted with the unprofessional way the front office workers were acting..... They were talking about a current patient and joking on her as well as calling to verify insurance and giving out very very private info right in front of everyone in the waiting area. And the Dr at that other clinic didn't seem to care at all about his patients. The difference between that place and Dr Kensing's office and staff was immense. I felt so relieved when I was there He is probably the best Dr I've ever been seen by. The staff was kind and even the insurance and billing lady was a hoot! If you need your colon checked out .... Go to Dr. Kensing. You will see the difference. Thanks to everyone at that office. Y'all are great."
"Dr Kensing has been my Dr for at least 25 years. He has taken very good care of me. He has cured ulcers I had in my tummy and he has helped me keep my Ulcerative colitis in remission for the last 5 years or so. I do recommend him, he is an awesome Dr."
"I have never been to a doctors office that was so caring and polite. The entire staff was friendly and helped out in any way possible. I would recommend Dr. Kensing to anyone needing a GI doctor!"
"I have nothing but GOOD to say about Dr. Kensing and his nursing staff. Everyone was kind, considerate, and caring! They made a not-so-comfortable experience comfortable! I appreciate everyone!"
"Dr. Kelly Kensing is very personable and extremely knowledgeable. I feel like I am talking to a friend when I see him. I highly recommend Dr. Kelly Kensing."
"He listens and have a chat with you about the reason you are there. Then talk about other things that have nothing to do with what brought you there. That is the type of doctor that I like. Dr. Kelly listens and gets your mind at ease."
"We have been using Dr. Kensing since 2000. My wife was first diagnosed with colitis, and I have had issues with GERD. We think Dr. Kensing is the best gastro doc in the area. He has taken very good care of both of us."