Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Very professional with results shared with care and compassion."
"Dr. Cluley has been amazing. He really cares about his patients and will take the time to answer all your questions. I’m so glad I found him through my in-network providers and will continue to see him for years to come."
"For what is often described as an unpleasant experience, Dr. Cluley and his team are kind, timely, and professional. I can’t recommend them highly enough."
"Dr. Cluley was exactly on time. He sat and listened carefully to all of my questions. He responded with details. He was very respectful and I felt like he cared. Great guy."
"Great atmosphere, GREAT PEOPLE!"
"Great team"
"May i say this was a great the experience the procedure with no pain and the staff was super nice and helpful and the doctor was well thorough, and explaining the procedure afterwards no complains I look forward for the next time that I have another procedure there."
"I was flabbergasted at the diligence the staff took to find me and made sure that my surgery went without anxiety to me. Dr . Cluley was extremely helpful to me to explain the process. So overall the experience was A+."
"Great caring staff in the office as well as at the hospital where the procedure occurred. Dr Cluley was very professional and caring, for me as a patient"
"Nothing but Great things to say about Dr John Cluley, very knowledgeable, listens to your concerns/questions & takes the time to answer, never in a rush during visits, & explains everything before & after procedures. Has a wonderful bedside manner. His credentials are A+. I highly recommend Dr Cluley if you are in need of highly trained knowledgeable gastroenterologist."
"It was very well organized, courteous staff. I was in and out."
"Best Doctor and staff. Thorough, informative and super kind."
"This is not my first experience with Dr. Cluly. He is a great physician. He takes his time and explains things before and after any procedure. The facility in New Braunfels was excellent. Great communication and very efficient"
"Everyone was very friendly and professional,pleasant experience for an unpleasant procedure. I would highly recommend Dr. Cluley and will definitely return for his services in the future."
"Great experience."
"Dr. Cluley is a phenomenal doctor. He’s kind, confident and takes the time to answer all your questions. He has performed 4 procedures on me and the care was awesome! I highly recommend him!"
"Fast and easy check in process, Dr. Cluley has a great bedside manner. Took time to answer all my questions and explain details. Highly recommend this Doctor."
"Over all I have nothing but good feedback about my experience with Dr. Cluley, from initial office visit to my pre and post outpatient procedure. Great care all around!"
"Dr. Cluley and his staff are top notch. My wife and I both give them give stars! Everyone was friendly, helpful and professional from the receptionist, nurses, anesthesiologist to Dr, Cluley."
"Dr. Cluley and his staff are always kind and very helpful to me when I go in to see him. First class doctor and staff."
"Very good service"
"Dr Cluley has superior listening skills & provides thorough, understandable information that clarifies my health questions. He has a caring, trustworthy personality. I’m glad I was referred to him."
"Dr. Cluley had amazing bed side manner and treated me with care. He was timely and explained everything to me in advance. I would absolutely recommend Dr. Cluley!"
"Great doc and bedside manner"
"Dr. Cluely is absolutely amazing, compassionate, caring, and very professional. This is not the first time I have had him care for or perform procedures done in his care. I would recommend him to everyone. Thank you Dr. Cluley for all your help."
"Most personable and caring Dr. I ever had. I would recommend Dr. Cluley 100%!"
"I highly recommend Dr. Cluley. I can’t wait to go back in three years. He was that good. Update 05/10/2024: I just had my second colonoscopy with Dr. Cluley. He and his team make you feel very well taken care of. Regardless of specialty, he’s the best doctor I’ve ever had and truly cares for his patients. Unfortunately I’m on a one year plan but I’m in good hands."
"Everything was fast and efficient. I loved everything except the preparation before the event."
"I highly recommend Dr. Cluley. I can’t wait to go back in three years. He was that good. Update 05/10/2024: I just had my second colonoscopy with Dr. Cluley. He and his team make you feel very well taken care of. Regardless of specialty, he’s the best doctor I’ve ever had and truly cares for his patients. Unfortunately I’m on a one year plan but I’m in good hands."
"I highly recommend Dr. Cluley. I can’t wait to go back in three years. He was that good. Update 05/10/2024: I just had my second colonoscopy with Dr. Cluley. He and his team make you feel very well taken care of. Regardless of specialty, he’s the best doctor I’ve ever had and truly cares for his patients. Unfortunately I’m on a one year plan but I’m in good hands."
"Dr Cluley and staff are top notch. Great service and care."
"Dr. Cluley is very patient and extremely kind. He explains things so well so that the regular person gets it. I’m glad to have found him."
"Very organized staff. Dr was professional, good bedside manner and explained everything well"
"Always attentive and caring"
"Dr Cluely is one of the best doctors I have ever met. Through, compassionate & always helps with my ongoing digestive issues, he listens. Which is rare in medicine, highly recommend him. Grateful to have him on my medical team of doctors."
"I have never met a doctor as caring and compassionate in my life. I’d give a hundred stars."
"Dr. Cluley and staff couldn't have been better. Painless and quick procedure. Wish the prep could be better."
"Dr. Cluley and staff are professional, caring, and knowledgeable. I recommend this practice."
"Dr Cluley explained EVERYTHING to me. He is the ABSOLUTE BEST Doctor!"
"Dr Cluley is a wonderful doctor . Highly recommended him"
"Dr. Cluly had great bedside manner and I felt very confident he’d pay close attention to what he was doing."
"I had my first colonoscopy Wednesday. Dr Cluley and his whole staff were wonderful! They made it as easy and painless as possible!"
"A very professional doctor. I enjoyed the visit and the conversation with him. I will definitely recommend him to others."
"My first visit to Dr. Cluleys office and staff was very helpful. Dr .Cluley was kind and considerate when explaining my plan of care. Would definitely recommend to others."
"Trustworthy, Skilled & Communicates clearly"
"Dr. Cluley is very professional with a great bedside manner. He explains everything that he is going to do and explains everything after I woke up from my colonoscopy. I would definitely recommend him!!"
"Should be Ron Bassell. Interview by doctor was very pleasant & detailed. Felt he asked all the right questions to know how I am feeling and what to do about it."
"Information and details of surgery where easy to understand"
"The appointment went quickly and everything was fully covered."
"One of the best doctors I've had! Easy to talk with, listens to concerns, very professional."
"Dr. John Cluley is the besy"
"Awesome staff, nurses, and doctor. Excellent care. I know they cared about me and my procedure. Highly recommend this doctor and clinic"
"Everything and everyone was amazing. The staff was very informative and polite. ( Karen ) I was very pleased with the visit and service 😁"
"One of the best doctors I've had! Easy to talk with, listens to concerns, very professional."
"Patient.focused and professional."
"Excellent doctor. I would highly recommend."
"Dr Cluleys and Staff are exceptionally amazing. The whole process was easy and painless. I will be recommending them alot. To family and friends."
"I know giving 5 stars for a colonoscopy is an odd thing but Dr. Cluley was very caring and explained everything before the procedure and clearly explained his findings after the procedure."
"Very personable! Hook 'em! Thank you!"
"Dr. Cluley was very pleasant to speak with. Seemed to care about his patients. I will highly recommend him to all my friends and family."
"Dr. Cluley was awesome. Very laid back, direct and very thorough. He truly shows he cares about his patients needs, especially all my train wreck service connected issues. Highly recommend anyone to him where their issues."
"Such great bedside manner."
"Great Doctor..."
"Professional, kind, and personable. Rare sometimes when you’re a patient. Nice to feel cared for."
"Excellent care!!! My Doctor and his staff. Thank you"
"Dr. Cluley is very kind and compassionate and takes time to explain the details."
"Dr Cluley was perfect! He was on schedule (didn’t wait but a minute or so) and he listened carefully to my reason for being there. After that, he explained details of typically what goes on & common treatment. He then explained next steps. Dr. Cluley was knowledgeable, had great “bed-side” manner, and acted like a normal person. Great doc!"
"Dr. Cluley is the best! He has a wonderful bedside manner and takes the time to listen!"
"Dr. Cluely is the kindest physician I have encountered in a long time. He did a good job and his staff was efficient. I will definitely recommend him to friends and family."
"Dr.Cluley and his team were very friendly and knowledgeable. I had no problems with the procedure and everything turned out better than I expected."
"I arrived early. Way early. Didn't wait long. I met Dr Cluley. He asked why I was there. We discussed my issues. Set a date for my procedure. Everything went great. Everyone was professional from the nurse, doctor to the scheduler. It was great."
"Staff were very nice and professional. Everyone working as a team"
"Dr. Cluley and the staff at Christus Outpatient Surgery Center, New Braunfels were very nice and knowledgeable. They were able to answer all my questions and made me feel comfortable. My procedure went well and was completed in a timely manner."
"Very friendly staff who made me feel very comfortable."
"I absolutely love his team. Very acknowledgible and willing to listen to what you have to say."
"Awesome experience. What a breath of fresh air to actually experience an appt in which the physician is attentive, compassionate, patient and really just acts “interested”! WOW ! I will be referring everyone I know to Dr Cluley! P Welch, mom to Andrew"
"Dr. Cluley and the staff at Christus Outpatient Surgery Center, New Braunfels were very nice and knowledgeable. They were able to answer all my questions and made me feel comfortable. My procedure went well and was completed in a timely manner."
"Everyone Prepping Me For The Procedure Were Great, I Appreciate Them. I Feel So Fortunate To Have A Good Doctor I Can Trust, Dr. John Cluley Is The Best !"
"Very good bed side manners. Explains everything very well, he is very thorough in his diagnosis."
"Dr. Cluley is one of the most caring and professional physicians whom I have seen. His staff is very friendly and helpful. Highly recommend."
"Friendly and amazing staff"
"Was a recent colonoscopy patient of Dr. Cluley. I was treated with kindness and professionalism. The whole team was efficient and made the experience as comfortable as possible. High marks for Dr. Cluley who was informative and highly skilled."
"Great service…Since day 1 when I met him in the hospital…he’s been so awesome… seeing him 2 weeks later and him remembering who you are.. says a lot about him…I will definitely recommend him to anyone… Team Cluley !!!💙"
"Everyone that works there is just awesome, great experience."
"Dr Cluley was awesome. He has a great bedside manner that makes you feel like you are his only patient."
"Everyone was very helpful."
"Everyone including Dr Cluley was very prompt, kept me warm and comfortable and kept me informed."
"Good afternoon initial visit. Very professional and seems to be a good listener."
"I felt comfortable at the procedure. Everyone was very informative, easy to speak to. They said procedure was easy,fast, and painless. It was. Thank you"
"Very professional,. Dr. Chuley is not only an outstanding physician, but one who puts the patient at ease on whatever procedure they are receiving."
"Staff is amazing! Made me feel very comfortable, Dr.Cluley is Great 👍 very polite and engaging."
"I've been putting this procedure off for the last few years thinking the worst because I didn't know anything about it, but I should have done it sooner. It was in and out, everything went smoothly, so professional. Thanks you very much, Dr. Cluley."
"Dr Cluley answered all my questions. checked tosee if i needed any meds refiled at this time. a very good visit."
"From the front desk on, my experience was very professional and I really appreciated Dr Cluley was attentive and compassionate. I would highly recommend him!"
"All the staff and facilities were great."
"Dr Clueley and the nurses were absolutely fantastic. I will request him every time. I was hangry and not feeling great but was immediately put at ease with the nurses and after talking to the doctor I felt like I was in great hands."
"Very nice visit, very informative. Wonderful people too! Thank you for seeing me so quickly."
"Very nice front desk. I felt comfortable with the visit."
"Very professional and detailed with his consultation. Great staff."
"I've been putting this procedure off for the last few years thinking the worst because I didn't know anything about it, but I should have done it sooner. It was in and out, everything went smoothly, so professional. Thanks you very much, Dr. Cluley."
"Dr. Cluley and staff at Christus Outpatient Surgery Center, New Braunfels were efficient, pleasant and knowledgeable. My procedure went well and I was on my way home quickly with no ill effects. Thank you!"
"Dr. Cluley is the best. Professional while also friendly and kind."
"Excellent, especially for the large volume of patients"
"Professional helpful and an overall pleasant experience for a unpleasant procedure."
"Fantastic service for a much needed but often overlooked procedure."
"Dr Cluley was attentive and thorough."
"Nurses extremely kind and Professional! Dr John Cluley has a Wonderful bedside manner, greets you and explains things in a Very professional and caring manner"
"Communication is above the average and expected. He has a great bedside manner."
"Very competent and professional. Great patient care."
"Had a colonoscopy. First rate staff and facilities. I would highly recommend all involved."
"I received Profesional Service from everyone involved. Starting with my office visit all the way through to the recovery nurse after my procedure. Myself and my Family Felt well informed and conforted from beginning to end. Thank You for your kindness and respect."
"Wow, probably one of the nicest doctors you’ll ever meet. Kind, caring, and professional. He takes his job seriously and is efficient."
"Dr. Cluley and the team at Christus PASC gave exceptional care during my recent colonoscopy. From a better prep, to ensuring the anesthetic was painless, to an efficient process, and a warm and caring bedside manner, it was all great."
"Didn't have to a sit long in the waiting room. Everyone was friendly and polite. Questions were answered, procedure appt plus instructions were clear. Highly recommend Dr Cluley."
"Procedure went very well. Dr. Cluley and staff were very professional and the findings were discussed with me in detail."
"Excellent care, and bedside manner. Highly recommend."
"Quick, kind and through service. Dr.Cluley was so personable and kind! Office staff was personable and professional!"
"Dr. Cluley has been amazing and has listened to all my concerns, and has kept me informed of all the possibilities that can result from the surgery."
"Had my first colonoscopy with Dr. John Cluley this week, this guy is awesome! He was very informative made me very comfortable with what procedures were taking place, and has really eased my mind about future care. I highly recommend Dr Cluley and have already been referring family and friend to his practice…"
"The staff from the nurses. techs and Dr. were extremely professional and kind. I was super stressed but they put my mind at ease."
"From the moment I arrived I was welcomed. Everyone was kind everyone had a role and were amazing. The Dr.came to introduce himself and the anesthesiologist came as expected but it was the kindness. No one wants to have to get a colonoscopy although it’s something that should be done. All the staff were all wonderful. I greatly appreciated your help."
"Busy office but I didn't wait long at all. Dr. and staff we're so friendly and helpful. Would recommend them."
"I have been seeing Dr. Cluely for years now he is a great Dr. Cares about his patients and has great bedside manners. 10 out of 10"
"Very friendly staff and amazing people. Made me feel at ease and comfortable pre and post procedure. Thank you to Dr. John Cluley, MD and all of his amazing team 💖🙏💖"
"Knowledgeable Dr and relaxing procedure"
"Dr. Cluley is a very professional and very personable physician. He clearly explained everything to me and was sure I was at ease with the procedure. I appreciate your compassion and care for me in a very uncomfortable situation and I am so happy I finally found a Doctor that I can communicate with comfortably. 💯 percent recommend Dr. Cluley!"
"The office staff was very professional and warming and as for Dr Cluley he was b r i e f professional and a excellent gastrologist and highly recommend"
"very attentive to all my needs"
"Great experience no fuss no muss"
"Took all time needed to review my issues and needed. Very ptofessional and Explain things in layman's terms."
"I had my first appointment with Dr. Cluely and was very impressed with the amount of time he spent with me. He answered my questions in layman terms which meant alot to me. I highly recommend Dr. Cluely."
"He's absolutely amazing"
"Dr. Cluley is extremely personable and kind. Much appreciated."
"I had my first appointment with Dr. Cluely and was very impressed with the amount of time he spent with me. He answered my questions in layman terms which meant alot to me. I highly recommend Dr. Cluely."
"I went for a colonoscopy and it was such a smooth procedure. Having Chromes is never easy. With my infusion and constant monitoring of my health to include labs reviews have been Awesome. Thank you Dr Cluley and your staff so much for your concern and great medical advice and care for my condition."
"From the initial hello to the goodbye was 5 Stars. If anyone was having a bad day they didn't take it out on me. Professional, courteous & knowledgeable. I had a good time 🤷🏾♀️ Dr. Cluley was very kind & compassionate with our initial meet. No horror story for me. I didn't feel a thing & no issues of pain or cramping after. When it was over I ate a beautiful crisp salad. It was a good visit. Suggestion to patients is talk to each other in the waiting room. We all know why we're there. Just laugh. Ask someone if they have any snacks on them. LOL"
"Dr Cluley is very professional and kind!"
"Dr. Cluley was very patient and explained things so I could understand. He also ordered a test and it was done within the week I saw him."
"I had a medical procure done by Dr. Cluley was done very professionally. All who helped out did a great job."
"Very Professional, very informative. Took his time to answer any question and didn’t rush his visit"
"Was referred to Dr Cluley by my primary care doctor. First visit was great!!! He listened to me ask questions then told me what he thought the next step should be. Office staff was nice and welcoming. Would recommend anyone if they need to see a gastroenterologist."
"Fantastic job!! All the staff was very nice and accommodating. Dr. Cluley is a great doc and would highly recommend."
"Excellent advice and care - very responsive and professional- explained procedure and reasons in easy to grasp language - excellent communication from ofgice"
"Very knowledgeable and puts your fears at ease"
"Dr Cluely & staff are very personable, professional and efficient- excellent experience-"
"Dr. Cluley was highly recommended to me as my previous Gastroenterologist had retired. Dr. Cluley is very personable and took the time to go over my medical history and answer all my questions and concerns thoroughly. The office staff and Nurses are great and very professional. I am very pleased with Dr. Cluley and the entire staff and will certainly tell family and friends about this medical group. Bill Gabbard New Braunfels"
"Dr Cluley is great! Perhaps management of office could be better. Hopefully new phone system will fix issues."
"Very professional and extremely respectful understanding doctor! I very much appreciated the nurse and staff in his office as well."
"Procedure went well. Dr. Cluley and his staff and very professional. He takes the time to talk to you and listen to your concerns."
"Dr. Cluley has great patient manner. And his team is absolutely awesome."
"I was greeted very warmly by Dr. Cluley in about 10min after they took me back. He explained everything to me where I could understand it. I have a procedure scheduled and he put my mind at ease about it. I highly recommend Dr. Cluley!!"
"Dr Cluley is very warm and personable..he gave me his full.attention and was willing to answer all questions."
"Dr. Cluley was an amazing provider that truly cares about his patients. He made me feel comfortable and took the time to explain every detail involving my procedure."
"Dr. Cooley was an awesome doctor. He listens to his patients. Great recommendation."
"Great practice. Office staff is cheerful and everything ran smoothly. Was in the exam room a few minutes early. Dr Cluley is wonderful. Pleasant, personable and professional. He’s thorough and managed my appointment time well. Provided a good summary of the visit and what/when to expect next steps. Definitely recommend."
"Dr. Cluley is great! He explained everything about my procedure and answered all of my questions."
"Dr. Cluley was informative and has great bedside manners. Very kind doctor."
"Dr. Cluley was awesome!!! Very thoughtful and professional. I would recommend him highly."
"It was my first visit to see Dr. Cullet for consultation of upcoming colonoscopy. He was so very personable and informative, as well as, understanding. I was very pleased with my visit."
"I highly recommend Dr. Cluely! He and his team are highly professional, capable and provide excellent service. My husband and I are both patients and we trust and appreciate the way we are treated."
"(Translated by Google) It was a very good appointment, fulfilled and pleasant, good service and attention (Original) Fue una muy buena cita,cumplida y agradable,buen servicio y atención"
"I was referred to Dr. Cluley by my rheumatologist. It’s always nerve wrecking to go to new doctors but my nerves were quickly calmed. Dr. Cluley was welcoming and informative. Upon entering into the room he introduced himself with a handshake. He was very thorough when looking over my medical charts and asking questions about my symptoms. He was not an in and out doctor as He took the time to listen and to fully answer every question and concern I had. If you are looking for a compassionate doctor who doesn’t treat you like a number, he is your guy. Dr cluley will remain as my gastroenterologist for all my future needs."
"Dr. Cluley and his staff were amazing! They made me feel comfortable and I felt assured throughout the process. Dr. Cluley briefly described the procedure and offered to address any questions and/or concerns I may have had. I would highly recommend him and his staff. Today is actually post-op day 1 for me and I even got a follow-up call from the team to see how I was feeling. Professional and yet personable! Thank you!"
"Dr. Cluely was kind and professional. I felt comfortable talking about the upcoming procedure with him. His staff was also very welcoming and friendly."
"The office staff was so kind and extremely helpful. The assistant to Dr. Cluley is professional, caring over all the experience is wonderful. Dr. Cluley is a concerned and very caring doctor, I had an issue and he was very compassionate person talking about the medical issues. I would highly recommend anyone to to the office. In this world today where it’s ugly out there, it’s nice to know you have an office staff and Doctors that not mean and concerned about us as a patient."
"Very pleasant, professional, listened to my concerns. Fitted me in after I went to the wrong office. Staff is great."
"Dr Cluley is an amazing Dr. He questioned and looked at my labs and knew I needed a n iron infusion even before getting all the labs. I would definitely refer my friend and family to Dr Cluely and his office staff are also great. Janine is the greatest always returning my calls thank you all for such great service. That's what I am talking about."
"He is a very nice doctor I am glad he is my gastronomy doctor"
"It was a very good appointment, fulfilled and pleasant, good service and attention"
"Dr. Cluly took the time during a very busy morning to sit down and talk with me just before my procedure. He carefully explained everything and was very personable. His staff was great! I felt very important and very well taken care of!"
"I just moved to a new area and Dr. Cluley was highly recommended on a local neighborhood page. I’m glad I was able to find a great GI doctor."
"Dr. Cluley is an awesome down to earth doc that takes the time to talk you through everything that's going on with you. I've seen him several times and had a procedure done in the past few years. Highly recommended..!"
"Dr Clulely is a great doctor. I am very great full to have found him"
"Dr. Cluley and his staff are top notch. They attended me like I was someone special. Everything went smoothly. They all cared and answered any questions I had. I will always recommend Dr. Cluley to all my family and friends. All I can say is thank you!"
"Dr. Cluley is one of my favorites - excellent physician. He’s kind, caring and very efficient. Will definitely use him again for my next colonoscopy."
"Dr. Cluley is a good listener and is detailed in his assessment."
"Dr. Cluley is extremely responsive and caring. I would recommend Dr. Cluley for questions and any digestive related health concerns."
"For the first time in almost 20 years, I found a doctor that truly listened and asked questions to understand my issues. He offered a newer medication to help and so far so good. I highly recommend and feel good that I finally found the “right” doctor for me!"
"Amazing general surgeon. Would absolutely recommend to anyone in need of a great general surgeon. Very competent. Wonderful bed side manor. Great support staff."
"Dr Clueley is one of the most compassionate dr I have ever been too. I never feel rushed and he has helped improve my quality of life. So happy to have him as my dr"
"Doctor Cluley tells it like it is! Great bedside manners. I would highly recommend him."
"Glad to have him for my Dr. He is patient, did not hurry me thru our consultation about the procedure, he let me speak. Very kind and handsome! Thank you Dr. Cluley! His staff, were also very patient and kind, I thank them all!"
"Very patient, very kind very thorough! My husband and I definitely recommend Dr Cluley."
"My visit with Dr John Cluley was great! He came in introducing himself and sat down. We went over my health issues and answered my questions. He spoke in terms that I could understand. I've seen him before years ago and trust him to come of back for my care. Thanks, Dora McW"
"Dr Cluley is a great gastroenterologist. He listens intently and remembers things discussed when I have called back with other issues. His medical assistant, Janine Burton is top notch! She quickly returns calls, speaks to the dr before returning the calls, and is genuinely interested in how I am doing trying different suggestions. Great team!"
"Dr. Cluley was very nice and professional. He answered all my questions and explained in great detail the procedures that I was to have. I would highly recommend him to everyone that is looking for a gastroenterologist!!"
"Dr. Cluley helped me overcome a condition that had been plaguing me for over a month. He did so by listening to me, carefully analyzing my lab results, and weighing all the available courses of action. I knew from the minute he walked into the room that I was in good hands. He didn’t rush our meeting, and he and his staff followed up with me and were available to answer questions whenever I needed them."
"Excellent, compassionate and professional gastroenterologist. He cares about his patients and has a warm and personal bedside manner, which is raw to find these days. I would recommend him and his nursing staff without reservation."
"Always appreciate a doctor who takes the time to listen and address concerns!"
"Dr. Cluley and his staff were wonderful! Very friendly, knowledgeable, and compassionate."