GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Had an Endoscopy procedure last week. Dr. Jeffrey Smith and his staff are highly trained professionals whose care and compassion for patient comfort exceeds expectations! I highly recommend this practice!"
"Dr Smith at TDDC is always thorough and takes good care of my my husband and I. Very efficient practice and we have been seeing Dr Smith for about ten or more years to handle our digestive issues. Never disappointed."
"Dr Smith listened and explained the procedures of Colonoscopy and what to expect. I was very please after the procedure. He is certainly the one to go to. Strongly recommend."
"Love Dr. Smith! He's been my gastroenterologist for several years now and his staff is amazong as well! Very attentive, courteous and professional. Have recomended severval family members and friends who feel the same way as myself AND my husband!"
"Dr. Smith’s nurse Christy helped me today in a big way. She answered all of my questions about my recent upper endoscopy and explained those things that I did not understand. She took time to listen as I expressed myself. Listening skills are so important in the medical field and I am grateful that she and Dr. Smith have those skills. Sincerely, Theresa Lines"
"Dr. Smith & his staff did an exceptional job during my recent visit to Lonestar Endoscopy in Southlake. They were very professional & thorough, & I highly recommend their services."
"The procedure went perfectly. The staff, nurses, and Dr. Smith delivered a timely, comfortable, and friendly experience. The prep was confusing. Communications, via text, phone, and email need better coordination."
"Dr Jeffrey has been my gastroenterologist for many years now. He is an amazing doctor, one who goes over and above for his patients. His bedside manner is caring and gentle, when he talks to you about your symptoms or the test he runs he makes very sure that you understand what he is saying. He is also very respectful of your feelings. I can not even begin to tell you how thankful I am to have him caring for me."
"Good first meeting. Dr Smith reviewed my case throughly and provided a treatment plan. Dr Smith took the time to answer all my questions on upcoming procedure."
"Once at the facility foe the colonoscopy everything was excellent. The only challenge I had was that the procedure was scheduled for about 3 months out and they were supposed to call in for the prep medications about 2 weeks prior to procedure day. Instead the prep medications were called in about 3 months early. So I picked them up and stored them for the 3 months. I didn't see the sequential preparation directions until I had already missed some of them. Very fortunate that this was about my 4th colonoscopy. Even though the medication and prep directions changed from what I remembered, I at least got a hold of the directions the day before. I drank about 3 times the minimum to help ensure I flushed well. This was the 1st time things fell apart prior to 1 day before procedure day. I will give Dr Jeffery Smith and Lone Star Endoscopy the opportunity to do my next one and assume this was a 1 time mishandling of the pre procedure events. As stated, once there I can't imagine any place doing as well and have as professional and personable of a team."
"I had a great, 5 star, gold star experience at Lone Star endoscopy! From the front staff, nurses and Dr Smith they were all professional, knowledgeable and friendly"
"Every person was pleasant. They took care of me very well. Dr Smith came to recovery and told me about the results. I would give a great review. Thanks."
"Dr. Smith’s office made and appointment, in short notice, for me and were very personable. Dr. Smith spent a great deal of time with me getting the history of my health problem. He explained thoroughly what my tests indicated the problem might be and what the next steps would be. He had put my mind at ease before I left his office."
"Each nurse and technician I dealt with seemed very personable, capable and professional. Did not have to wait more than a few minutes in waiting room or anywhere else throughout my procedure. Dr. Smith is also a true professional. Highly recommend."
"This was my first appointment with Dr. Smith. I was brought back in a timely fashion and the medical assistant Hilario was very pleasant. So far everything is good at this office."
"The endoscopy was actually a non event. All of the nursing staff were great and took excellent care of me throughout the entire procedure. I was surprised to find a card in my discharge packet that was signed by all of the nurses, anesthesiologist and Dr. Smith."
"I am extremely pleased with the service and professionalism I received from all the staff. And would highly recommend this doctor and his clinic. Sincerely Jack"
"I was skeptical about this office because when I first started trying to schedule my appointment no one answered the phone . It was always an answering machine and you have to leave a message and they call you back. When they would try to call me back it would go straight to my voice mail for some reason. So we played phone tag for a couple of weeks. Finally go my appointment scheduled and let me tell you this office is top notch. I will never go to a different place than this for any test I have to have done. Everyone is very upbeat, polite, reassuring and down to earth. I was very worried until they called me back and everyone was so comforting. They are quick and well organized. Definitely a good place to go!!!!!"
"My EGD and colonoscopy were smooth from the beginning to the end. The reception nurse was helpful checking me in, the prep nurse was professional, and Dr Smith came by to discuss the procedure and my previous test results before and the procedure was good. I thank all of them especially Dr Smith for his care."
"I really liked the staff. I didn’t like the whole checking process. I had to do all the work. At one point I thought I would have to do my own colonoscopy! I found the text message reminders excessive. Once I was in for the procedure I felt well taken care of. Dr Smith answered all my questions. I hope he doesn’t retire before I have to come back in 5 years."
"This was my 1st time to see Dr. Smith, during my visit at least 5 different people handled me through the process….each and every person was informative and very much cared about me as a patient. Dr Smith was wonderful, he was very knowledgeable and articulate which helped me understand everything I needed to know. I highly recommend Dr. Smith and Lone Star Endoscopy!"
"Attending nurses were extremely pleasant and comforting, I felt very much at ease, Dr. Smith and the anesthesiologist were both vey informative and pleasant to communicate with. I felt little very little stress if any at all about the whole process and procedures."
"Love the technology of checking in, verifying health history, etc. cut down on wait time to see Dr. Smith. The team recognized the importance of the patient’s time. Dr. Smith spent uninterrupted time with me discussing my conditions and answering my questions."
"Dr Smith and all his staff were professional and reassuring during my procedure. I was cared for and advised what to expect through the whole process. I would definitely recommend."
"Excellent staff, friendly, competent and helpful. Each person explained their role and the process. Casual but professional. I liked how I was treated."
"Great Staff, I did Not have any anxiety while at this office. Everyone was very soothing including Dr. Smith and kept me calm throughout my procedure. Recovery also called and checked on me the day after procedure. Thank you to ALL."
"I’ve been treated by Dr. Smith since 2007. He has removed many polyps from my colon and has definitely saved me from colon cancer. I trust him completely."
"I have been seeing Dr Smith for many years now and have always been very comfortable talking to him about my symptoms and concerns. He would walk me through my questions and wanted to ensure I was comfortable and understand the plan moving forward. Would definitely recommend him!!!"
"Dr. Smith and his team always put me at ease before my procedure. After in the recovery area they continue to take great care of me. They send you home with pictures, information and a thank you note signed by Dr. Smith and his team. Highly recommend!"
"The staff, all that had a hand in my care the day of my colonoscopy (first time!) were absolutely first class. I felt informed and comfortable throughout. Dr. Smith was also very gracious with his time before the procedure and made me feel no worries."
"Dr Smith and staff of Lone Star Endoscopy did a great job taking care of me for my colonoscopy. Proficient, efficient, and courteous from before, during and after the procedure."
"Everyone was so wonderful. Caring and very pleasant. I get so cold in hospitals and restaurants Always get cold in hospitals and restaurants. They brought me two warm blankets. It was so nice. Dr Smith and all is assistances were great!"
"Very professional office staff, and Dr. Smith spent a good amount of time going over all of my symptoms and all of my questions. Going to the doctor’s office is not my most favorite thing to do, and this team had me in and out on schedule, that is really a plus for me. Highly recommended physician and practice."
"Dr Smith did an initial visit to determine my condition and did an upper endoscopy. Since then he does not make me come in for a Dr appt each time I need a treatment - wasting my time and money. I just call and schedule the procedure. Everyone at his office and at the surgical center are super nice."
"Highly recommend Dr Jeffrey Smith. He has been my gastroenterologist for 12 plus years. I feel like I am listened to and heard with him! He genuinely cares about his patients and I trust him and his recommendations for my health care. He has helped me resolve several issues over the years and of course was my go to when something arose and also needed my next colonoscopy. His staff are exceptional as well! No problems from the time I set up the appointment and thru the insurance process as well. His surgical place was amazing as well ! Rest assured you are In wonderful hands with Dr Smith and his staff."
"Excellent teamwork from DHAT and Lone Star Endoscopy. All of my questions were answered completely, and despite the inherent unpleasantness of a colonoscopy a few laughs were shared."
"No one wants a colonoscopy but Dr. Smith made the process extremely easy. Simple scheduling process with his office staff with them going above and beyond to get me schedule within the week for the procedure. Dr. Smith was thorough when reporting findings after procedure and provided excellent care."
"Great experience! Highly recommend Dr Smith and the LoneStar Endoscopy. I am clinical and have been in Healthcare for over 20 years and Dr. Smith and this team are EXCELLENT."
"If you need a gastroenterologist, there is none better than Dr Jeffrey A Smith at Texas Digestive Disease Associates. I use the Southlake location but, there are many other locations as well. I have been a patient of Dr Smith for 20+ years and I highly recommend him and the entire TDDC staff."
"My actual procedure was wonderful. They really have thought out all the steps for your comfort. I have some issues with the communication before and after the procedure. I had to call for the prep script and when I called to confirm my reports were sent two of my doctors that requested the reports, I still have not heard back from them. Of course I can make copies, but Lone Star said they would follow up with my requests. Now I need to follow up on my own."
"Very professional doctor and facility Nurses were great and Dr Smith talked to me after my procedure and explained everything to me. Highly recommend him ❤️"
"Dr. Smith is very thorough, has excellent bedside manner and makes you feel very comfortable for your procedure. He allows you to ask any questions that you might have and make sure that you fully understand the process of your procedure."
"My my experience went very well, everyone was kind and considerate asked if I needed anything. I felt relaxed around the employees and the doctor both and gave me great comfort, and everything went well."
"My experience at Lone Star Endoscopy was great. All the staff were very friendly and very professional. They were cheerful and caring. Dr. Jeffrey Smith was thorough and informative. I think his theme song should be the Beatles song I'll Get You. With the Lyrics: So I'm telling you, my friend that I'll get you, I'll get you in the End oh yeah, oh yeah. It's not like me to pretend but I'll get you, I'll get you in the End yes I'll get you in the End oh yeah oh yeah. I had a very satisfied experience at this location. Thanks to all of you! H. Michael Brooks"
"I was referred by my PCP doctor couple of years ago and since then year after year I have been seen him. His expertise and professionalism is above all. He is a good listener and put you at ease no matter what you are going through. I bet anyone to seek his service."
"Just wanted to share how awesome both Dr Smith and his staff was during my recent colonoscopy procedure. Everyone was very accommodating and made things very simple. Strongly recommend Lone Star and Dr Jeffrey Smith!"
"I've had several procedures by Dr. Smith and couldn't be more impressed with my experience. I am in healthcare leadership and the processes and facility are amazing. They deliver an excellent patient experience in what can be a very challenging situation. These are not pleasant tests but they do everything they can to make it the very best it can be. I will never go elsewhere as long as Dr. Smith is available and the GI center in Keller provides such a great experience."
"Dr Jeffrey Smith does an excellent and thorough job of discussing any questions that I have in preparation for all colonoscopy and endoscopy procedures that he has done for me. I highly recommend him."
"This is my first visit to see Dr Smith. I really liked both him and his staff right away. I have other issues which in this case require Dr Smith to get a procedure done on me asap. He was very understanding and is doing his best to accommodate my needs. I say this as I tried other doctors and they where just to busy to even listen to what I am going through. At this point high highly recommend Dr Smith"
"This the second time to have a colonoscopy preformed by Dr. Smith and his staff. They are a top notch facility. Very professional and kind. I could not have asked for a better experience."
"All staff was very polite and helpful. It’s an extremely well run office. Dr Smith was knowledgeable and patient with questions. No pain or discomfort afterwards. I’d highly recommend Dr Smith."
"Very nice place and visit. The staff and Dr Smith were great and made this an easy smooth process and I was very comfortable throughout my visit. Great place I highly recommend."
"I recently went in for my colonoscopy and it was one of the most trouble free experience’s I’ve ever had, the facility was modern and up to date, the staff were courteous and helpful, the procedure was painless and quick, I would recommend Dr. Smith and his staff to anyone."
"Dr. Smith removed my gallbladder a few years ago and the surgery was very smooth. Skip forward a few years and I had a new issue to discuss and Dr. Smith was incredibly thorough, explained everything in detail and also made the effort to listen to me. I would absolutely recommend going to him."
"I first met Dr. Jeffrey Smith, a gastroenterologist at TDDC, in 2004. I went for my first colonoscopy. After meeting him and discussing the procedure I felt very confident in his abilities and concern for his patients. Immediately following the procedure he explained to me that he would have to send a biopsy for further examination. A few days later Dr. Smith contacted me by phone and confirmed the fear that a tumor in the terminal ilium was malignant.At the time very few gastroenterologists were examining that area. Dr. Smith literally saved my life and I will be forever grateful. I would highly recommend Dr. Smith and the staff at TDDC to anyone. After my experience I strongly believe in routine colonoscopies on a regular basis."
"I’ve been using Dr. Smith for 10 years. He made this procedure very easy. His staff was very informative & helpful. Thank you. I’ll see you in 5 years!"
"Dr Jeffrey Smith is an excellent doctor. He takes time to discuss my findings and answer questions promptly. I have complete trust in Dr Smith, and highly recommend Dr Smith to anyone who is needing a gastroenterologist."
"Dr. Smith is an excellent doctor, my husband has been under his care for 20+ years. Just recently became his patient knowing I will be well taken care of."
"Dr. Smith and his team at the Alliance office are Top notch. When ever I have questions, or need to convey a concern they are Very happy to tirelessly listen and explain anything about my medical condition. The nurses are absolutely wonderful. They listen so kindly when I call to advise or ask questions. I can't speak highly enough of this team."
"Dr. Smith is great! Takes the time to explain everything and makes sure you are taken care of. His entire staff is fantastic! Highly recommend them all!!"
"Dr. Smith was very prompt and efficient when he discussed my information with me. He was courteous and present in his interactions with me. I was glad to have him as a doctor."
"First time patient and left me with a lifelong experience and admiration for the care, professionalism, confidence. I am very pleased and recommend everyone looking for a specialist to visit...you will not regret it. High five"
"I was referred by my PCP doctor couple of years ago and since then year after year I have been seen him. His expertise and professionalism is above all. He is a good listener and put you at ease no matter what you are going through. I bet anyone to seek his service."
"Dr. Smith is thorough, professional and extremely knowledgeable. His diagnoses and true concern for me as a person/patient is comforting. I know I am in the most capable care of all. He has a fantastic demeanor and always portrays concern for me as a person. The best endorsement that I believe anyone can give a physician is to say that you csn TRUST them and that is true of Dr. Smith."
"I've been a patient of Dr. Smith for over 10 yrs. When the meds that I was taking for UC stopped working, he took swift action to find a replacement. There was a short trial an error period. However, my current regimen has worked well for at least 7 yrs. I trust him with my GI needs."
"Dr. Smith was very welcoming, caring and professional, took the time to listen to what I had to say and answered all of my questions. He and his staff are excellent at providing professional health care."
"Dr. Smith is so awesome! He is always attentive to your concerns and addresses any questions you have. He is very knowledgeable on all treatment alternatives and is great about explaining them to you. Definitely recommend him if you are looking for a gastroenterologist."
"Dr. Smith is extremely knowledgeable, thorough, and caring. He takes his time, listens to his patients, patiently answer questions, and explains procedures treatments, and conditions. There is something about Dr. Smith that just puts you at ease. The office staff is excellent! They are courteous, caring and efficient. Marsha, one of the compassionate and knowledgeable nurses at TDDC, has patiently answered many a question over the phone concerning my mother's care, relayed information to Dr. Smith, and called us back with helpful information or advice. Dr. Smith and the entire staff at TDDC --appointment desk, insurance, lab, nurses, medical assistants, etc.-- are always friendly, caring and helpful."
"The office staff was very professional and friendly. Dr Smith was familiar with my file before I was seen. He answered all my questions and listened to my concerns."
"The service and attention was the best anyone could ever ask or expect! Dr Smith took time to sit and listen to my concerns and took them seriously, and gave me several options to consider. I never felt like I had to talk fast because i might be keeping him from other patients i felt like all of his patients are important to him this means a lot to people so thank you Dr Smith just for being yourself!"
"Very thorough. Short waiting room wait time. Dr. Smith took his time, went through everything and I felt thoroughly listened to and taken car of. He looked up some prior records to bring into the discussion we came up with a plan and also a contingent plan if things did not go as expected. I felt thoroughly listened to and taken care of."
"Have seen Dr. Smith for several years now and he's performed 3 EGD/Colonoscopies for me. Really like him. He's personable, professional, and knowledgeable. The other staff at the practice are nice too."
"Excellent care. When my doctor was unsure of diagnosis and treatment, he asked a colleague in the office to take look. He knew what it was and worked me in for a procedure to provide relief that day!"
"Excellent facility - clean, efficient, friendly staff. Dr Smith listens to your concerns and works with you to find the best course of treatment that is also compatible with your life."
"I have been a patient of Dr. Jeff Smith for over 10 years. Having suffered with multiple health issues within his field of practice for many years, Dr. Smith was highly recommended to me from a friend. From my first appointment to the present, the quality of care & compassion I have received from Dr. Smith & his staff is simply, the best. His knowledge and guidance has made a tremendous difference in the quality of my life. For this, I am truly grateful. Thank you Dr. Jeff Smith."
"Dr. Smith has been our Dr for over 20 years. He has helped my husband go through some trying times. We love his staff and the respect and he listens to what is going on with you. Grateful to God above for guiding us to him. ❤"
"Friendly staff! Every question I had about my procedure was answered clearly before I had a chance to ask which meant a lot to me. Everything ran smoothly and as it was explained. I'd like to thank Dr. Smith and his staff of nurses and the anesthesiologist for a great job at making me feel comfortable and taking care of me."
"As a medical procedure goes Dr. Smith and his entire support Team of medical professionals made mine as smooth and easy as possible. Since I have to go back for another procedure I am completely at ease knowing the professionals I will be relying on. Thanks for the comfort you give. MM"
"Dr Smith was very informative. He spent all the time needed to explain discuss and review all the details and information. Most of all put me to easy on surgery to be done. The staff was the best, very helpful GOOD JOB ALL."
"Dr Jeffrey was wonderful and his staff was very kind and completed their reports fast. I wouldn’t think of going any where else. They showed they cared about their patients. Bless all of them in our time of need! CJM"
"An excellent experience. Everyone was friendly and knew what they were doing. I was in the exam room before the appointment time, and Dr. Smith came in the room before the appointment time. Very thorough and everything explained very well."
"Dr Smith takes his time with you and listens to you concerns. He answers your questions where you can understand the answer I thought the clinic was very clean, and professional I have been a patient of his for five years and I recommend him to anyone"
"Only had an initial consultation, nice facility, very clean...generally this type of office does not cater to extremely happy patients. All I had contact with were very pleasant. First meeting with Dr. Smith, seemed caring and concerned, listened to my concerns. Will know more after my fun procedure....colonoscopy.... More to be revealed...."