Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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"Dr Underwood took the time to explain the procedure and answered all my questions"
"It was very satisfying"
"Jay is hands down best GI doc in Jackson Metro. Crohns patient since I was 20. Over 6 different docs as I moved around. Jay is top, not even close. Listens. Cares. Smart. Explains. Good communicator. Go see Jay if you got gut issues."
"Dr. Underwood and his staff were very thoughtful, kind, and professional throughout the procedure. I highly recommend Dr. Underwood."
"I think I had a great experience with Dr. Underwood and his team! They were professional had everything down to an art, very courteous and made me feel very comfortable. Dr. Underwood explained everything to me in a compassionate tone! I would recommend him to my friends and family! Thank you Dr. Underwood"
"Dr. Underwood is so cordial and thorough during our visits! He LISTENED and gave me realistic outcomes. I especially respected the fact he took time to explain each of my concerns & scheduled me for testing asap. He is absolutely one of the easiest, most professional doctors I’ve met with.The GI Associate’s nurses are so sweet! Never made it feel clinical, but gave a warm welcome and made scheduling a breeze."
"Dr. Underwood and his team made me feel very comfortable and my procedure went well."
"Gi is a good place doctor in nursing where great"
"Very professional staff, did not wait very long and the prep nurse was very nice."
"Great service I’ve had the same nurse every time I went there very clean and respectful staff G.I Associate Flowood Ms"
"From the moment I arrived at GI Associates, I was treated like a person, not a number. The staff are very professional and courteous. The care I received exceeded my expectations. On a scale of 1-10, I give them a 10. Dr. Underwood answered any questions I had in a way that was easy to understand. He and his staff are the best"
"Dr Underwood and his staff are amazing. They take great care of their patients. If you need an amazing GI DR then Dr Underwood is the dr for you."
"The shaff here are nice had to go under twice for colonoscopy 2020 and 2022 it was fast. Dr. Underwood was very kind."
"The colonoscopy was a great success. I was worried because I am a paraplegic, but Dr. Underwood put me at ease and I am thoroughly satisfied."
"I, Bobby Ainsworth would like to say that Dr. Underwood and his staff have always treated me professionally and are also very friendly which makes the experience so much easier. I would like to thank you."
"I have had Dr Underwood and his team for years and I can say the staff is friendly and prompt they always explain what a certain procedure I’m about to have and make you feel comfortable and at ease I would definitely recommend them to anyone."
"Dr. Underwood is amazing. Always makes you feel as though you’re not being rushed and actually listened to."
"Staff was very courteous and professional"
"Dr Underwood and the staff at GI and Associates were professional and explained every step. I will recommend them in the future."
"It was very nice people was very friendly"
"Dr Underwood and his staff are very professional and you feel very comfortable in their care."
"Dr Underwood and his staff are excellent. From the time you enter the facility you are greeted by friendly well trained people. You know you are in good hands"
"Very friendly and professional people treat you very good doctor Underwood talks to you before the procedure and explains things and afterwards what he found or didn't find very friendly I wish all healthcare places treated you that good"
"I can’t remember the number of C-scopes Dr Underwood has done for me. Each was 5 years apart and I never had any bad experiences. He has an awesome support staff who make a dreaded procedure as comfortable as possible. I appreciate him and his staff and can recommend them highly."
"My husband was seen by Dr. Underwood. The procedure went well"
"Very Professional! Got there got checked in even though it was a lot of people there I was in and out in no time...Main thing is that my check up was Good!!"
"Dr. Underwood and his staff were great!! I could not have asked for better help than he was able to give!!"
"I have been seeing Dr Underwood for 10 years now. He is by far the most caring doctor in the state of Mississippi. He will actually take the time to answer your questions and explain your diagnosis. If other doctors would follow his expertise, we would have better doctors in the state."
"Absolutely a great experience."
"Dr. Underwood and whole G.I. Associates team treat you well and respect your concerns about your procedure, and follow up afterwards with information and recommendations for your health care."
"I had a wonderful experience starting with check in the lady was very nice and my nurse was excellent. I didn’t wait too long, when I saw Dr Underwood he talked to me and I felt I was in good hands. After the procedure was over Dr Underwood explained what he found"
"very efficient and excellent service"
"Like your interest in my health. Professional & Cleanliness. It was a comfortable experience. New prep is easier. Like your staff explains details and Offers to answer any questions. Like your staffs cheerful attitude."
"The staff is always courteous and efficient when checking me in. I am made to feel comfortable during the entire encounter and every part of it is explained to me from the time I check in until it is over and I am ready to drive off. Thumbs up."
"Dr. Underwood is a great doctor. He and his staff does everything to make you comfortable."
"I have always received outstanding and efficient service by Dr. Underwood and the staff at G.I. Associates!"
"Having a Colonoscopy is not a Procedure that anyone looks forward to having. Dr. Underwood and the Staff made it as comfortable as it could possibly be. They were all so very professional. It was not nearly as bad as I had anticipated. I'm so grateful for their care. I knew without doubt I was in very good care. Thank you Dr. Underwood and your staff at G.I. Associates!!"
"I have had stomach issues for several months. Dr Underwood listened closely to everything I described to him and recommended an over the counter medication that helped resolve my issues. I recommend Dr Underwood and GI Associates for all your digestive health needs."
"The staff was friendly The atmosphere was clean and they were very helpful they were very helpful during the time of the Covid-19 I would like to say thank you thank ,Dr. Underwood and staff."
"It was a good thing.The staff are wonderful. They gave great me great news."
"The doctor, nurses, and staff were caring and professional. They were making every effort to be sure that patients were seen in a timely manner. The doctor was thorough and took the time to explain things and to be sure that you understood. The patient portal is great for getting test results and information promptly. The facility was nice and clean."
"Very nice and professional."
"Very professional, great communicator, explained procedure and outcome, support staff very attentive, follow up was exceptional, thanks for caring"
"Very good bedside manners, very informative and provided me with information to assist in my care currently and upcoming"
"Great job."
"The staff was courteous, explained what was going on and acted professionally in every way. The procedures were painless. I was given the results right away with a more detailed explanation provided via the portal."
"It was good to deal with this staff everyone was great to work with."
"Everyone from the lady who checked me in, to the various nurses and Dr Underwood were incredible. They were very polite and professional."
"We arrived early for a 1pm procedure. We were supposed to be there at noon but got there at 11:30-11:45. I was told, as the driver, to expect three texts. I got the first text before they ever took my husband back. By 3pm I had heard nothing and was about to look for someone to ask about the procedure. Then I received a text saying that they had begun the procedure and then 25 minutes later that he was in recovery and to go to the appointed door. Everything was okay as far as it all went but I think waiting two hours plus for a text and then getting the final text 25 minutes later for an hour procedure was a bit off putting. The results of the procedure were explained clearly and the nurse and doctor both seemed very caring. The whole procedure was not an unpleasant experience but it was not a 5 star experience."
"I had an appointment at a certain time. I was not called back to the room for over an hour them I waited in the room for 15 minutes. It would have been nice if I had been told there was a delay in seeing the doctor. Once I saw him all was good. He listened to my issues and recommended a course of action."
"Great experience. Dr Underwood is top notch!"
"From the time I made the appointment until I walked out after the procedure I felt like I was given the best possible information and the best possible care. During the procedure, I was told before and after what to expect. Dr. Underwood met with me before and after the procedure. I was very glad I had it done even during a pandemic."
"Everything went according to the plan"
"Dr. Underwood and his staff are top notch! They do an excellent job of explaining the procedure, post procedure care and making you feel comfortable. I couldn’t ask for better care"
"Dr James Underwood and staff is very caring very explainable very clear my overall experience was wonderfully accurate satisfaction"
"Procedure went well. Dr. Underwood and staff were excellent!"
"Everyone was very kind and attentive and helped put your mind at ease."
"All of the staff was very friendly and helpful to make sure I knew everything that was going on. Dr Underwood also very friendly and clearly explained the process and results after"
"Great staff, minimal wait (better for my procedure anxiety), answered all of my questions and were very professional. We've never had a bad experience with this group of professionals."
"Melissa was kind and caring in making sure we understood procedure and what to expect. Dr. Underwood and his staff were professional and courteous and again made sure I was comfortable and understood. I did not feel and discomfort. The nurse called the next day to check on me. My compliments to Dr Underwood and his staff. Robert"
"They were very friendly and made me very comfortable."
"Everyone in the clinic was so professional and friendly, it made the experience a lot easier."
"I am blessed to have such great care! Dr Underwood and his Nurse Practioner, Tina, are an excellent medical team and the facilities at GI Associates are top of the line. I hope they will be taking care of my GI medical needs for many years to come."
"Dr. Underwood is the best!"
"I arrived at appointment time and was promptly checked in. I had filled out info online prior to visit. I was called back a few minutes late, but from there everything went quickly and smoothly. Next I was getting dressed. Looking forward to some food. Relived that Dr Underwood reported good results!"
"Professional service, staff kind and compassionate. Dr. Underwood took time to talk with me before and after procedure. He is an excellent doctor and the the clinic works well."
"The staff at this facility are very professional and courteous! Dr. Underwood was very friendly and made me feel very comfortable prior to and after my procedure. I highly recommend this physician and facility!"
"Dr. Underwood and his medical staff was very professional in prepping and providing services for my colonoscopy scheduled. With this being a first time to have this procedure, everything was explained to me on what to expect. The nurses and pharmacy tech involved were very cordial and patient also with answering questions of concern. I would like to thank my doctor for referring me to Dr. Underwood for this service. I was taken care of and would not hesitate to refer him and his staff of the G.I. Associates to someone else. I look forward to seeing him and his staff for further business."
"my treatment was top notch, I've already done a review so stop sending these please"
"It was a great professional meeting and all the staff were nice and polite, very good place to go"
"It was a great experience everyone was very nice and helpful thanks for helping me and thanks Dr underwood for doing a nice job it's very hard to find good drs"
"Friendly staff that was there for me before, during and after my procedure. Everything was handle professionally in a timely manner, with prompt follow up. I would recommend that anyone in need of a gastroenterologist, visit Dr. Underwood at GI Associates. As for the procedure itself (routine colonoscopy), the anesthesiologist did an excellent job and I remember nothing. Thanks for the photos and it was my best Spring Break Trip ever!!"
"staff was very friendly"
"Absolutely no complaints... Super informative and very kind!"
"The prep was awful but the people were great! The Anesthetic was swift and powerful— I remember NOTHING! LOL! The Dr was thorough in his pre-procedure pep talk—I was out at ease by the professionalism of all the staff. I vaguely remember the Dr after the procedure but I do remember— “all went well, found one thing & removed it...” then I don’t remember much after that. The entire experience was WAAAY better than I had anticipated—Thank you for the excellent care!"
"Highly recommended. I have used Dr. Underwood for a few procedures and have always had great experiences."
"For covid times it was a non event full experience Very professional people from when I got there till the procedure was complete. Very professional staff and Doctor."
"Dr. Underwood is a great GI Doctor! I would highly recommend him."
"Dr. Underwood and staff were wonderful! Everything went very smoothly!"
"Excellent!"
"Great overall experience"
"Top notch care with Dr. Underwood and associates at GIA..!"
"GI Associates is always prompt and professional. Dr. Underwood is as honest and straight forward as is gets. Thank you for the awesome service you provide."
"I had a very good experience with Dr. Underwood and all the staff there. I would not hesitate to have my next procedure there and with Dr. Underwood."
"Great ! I like the conservative approach to eliminate the GI issues vs Colonoscopy! Thanks !"
"Everyone very courteous. Move you through the process very expeditiously. Had a 9:45 appt and asked to come 30 minutes earlier. Got there at 9:04 was immediately received in, was complete and on my way home at 10:48 .Very short waiting time between processing in, filing out a short form, verifying information,,having vitals checked, waiting to see doctor, seeing doctor and scheduling next appt."
"Friendly staff. Nurse Practitioner Upchurch was very thorough explaining to me what to expect for my impending procedure. She addressed me with a smile and made me very comfortable. Even when setting up my appointment the lady that assisted me was awesome 👏🏽!! Wish I could remember her name. We talked about her daughter being in the service and me being a veteran. Hands down GI Associates clinic has the best staff ever!! Even the lady that greets you as soon as you walk in the building was great. Wish other clinics could pattern their customer experience with GI Associates!! Good Job 👍🏾!!"
"I thoroughly enjoyed my appointment. Dr. Underwood did something that a lot of doctors won’t do. He offered possible explanations to the problems I was having with things beyond the medical field or in other words, that would make him money. I could tell he was genuinely concerned with my well being and wanted to just help me anyway he could. We conversed about how the social constructs formed today can make it seem like we aren’t eating right rather than running test on me. He gave me clarity to what I’m going through and I walked out feeling much better about it."
"The staff is amazing. My anesthesiologist and Dr. Underwood were great. I know I got the best care possible. I highly recommend G.I. Associates."
"My experience last week was extraordinary from the moment of scheduling to the time I drove away. Dr. Underwood and the staff at GI are the kind of people who demonstrated compassion and treated me as if they knew me personally. Not only their kindness but the fact that I did not have to wait for the diagnosis to arrive in the mail days or even weeks later is a godsend. I am impressed and so very grateful!! God bless you all."
"Great check in and prep processes"
"Staff was very professional, available and knowledgeable about the entire procedure. They certainly wanted to make sure you were comfortable and safe. Dr. Underwood was open in what was going to take place during the procedure and detailed about results. All together a great experience for a rather dreaded procedure!"
"Great staff, quick, professional process. Everything explained up front, all questions answered. Comfortable environment ."
"Warm, friendly, professional"
"I was treated very professionally and with care and concern"
"The ONLY reason I didn’t give 5stars is because 4 people that arrived after I did were taken back before I was. The entire staff including the front desk were outstanding and I would highly recommend GI Associates."
