GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"GI Associates is a top of the line medical facility. I’ve been a patient of Dr. Underwood for many years. He’s so caring and professional. I’ve never been in a medical facility where from the young woman who greeted us at the door to the lady who wheeled me to our vehicle all were extraordinarily friendly and professional. I have much admiration to the staff."
"My experience with GI Associates has been a positive. Yesterday, my appointment was with Dr Underwood he was professional and engaging. Thanks Jeannette Turnage"
"Everyone was super helpful and friendly. The procedures have been simplified and were more comfortable for me. I was pleasantly surprised. Thank you."
"Dr Underwood is extremely kind, caring and professional. He explains outcomes with clarity and follow up care with sincere concern. I've been at GI with him 4 times and have never been disappointed."
"Dr Underwood and the staff at GI Associates are always very kind. They go over and beyond relieving our fears, and frustration, when we have appointments. I am very pleased with how they speak to my husband, how they make him comfortable, and how they treat him with dignity, and respect. Kudos for the professionalism, as well as for the conscientious manner. Thank you, Dr. Underwood, and all the GI Associates staff for all you do."
"I was treated by Dr. UNDERWOOD and his staff! with respect and dignity! My procedure was smooth and professionally! I awoke from the sedation without any grogginess or discomfort just as he promised! I am a retired female of advanced age from California! Dr. Underwood and his team gave me confidence that I am in good hands! But, most of all that they are dedicated in managing my health needs to the best of their medical and professional ability! I am a very pleased patient! Thank you, Dr. Underwood! 👍🏼"
"I had a wonderful experience yesterday at GI Associates … Dr Underwood and his staff were very knowledgeable and efficient with their various tasks and went about each phase with no issues .. they made sure I was understanding what was going to happen … that provided ease and comfort … A great experience…"
"I had the pleasure of meeting Dr.Underwood in Scott Co. and when I say he’s the type of Dr. that everyone should see I was able to talk to him before and after my procedure and he broke everything down to me he is the type of Dr. who cares about his patients I would recommend him any time call and get u an GI done it’s important"
"From the person who checked me in, to the nice lady who wheeled me out of the building, all were friendly, professional, and skilled. My procedure was extremely comfortable, relegating the entire experience to a really good nap. Based on my experience, I would highly recommend their services."
"Jay is hands down best GI doc in Jackson Metro. Crohns patient since I was 20. Over 6 different docs as I moved around. Jay is top, not even close. Listens. Cares. Smart. Explains. Good communicator. Go see Jay if you got gut issues."
"I think I had a great experience with Dr. Underwood and his team! They were professional had everything down to an art, very courteous and made me feel very comfortable. Dr. Underwood explained everything to me in a compassionate tone! I would recommend him to my friends and family! Thank you Dr. Underwood"
"I, Bobby Ainsworth would like to say that Dr. Underwood and his staff have always treated me professionally and are also very friendly which makes the experience so much easier. I would like to thank you."
"From the moment I arrived at GI Associates, I was treated like a person, not a number. The staff are very professional and courteous. The care I received exceeded my expectations. On a scale of 1-10, I give them a 10. Dr. Underwood answered any questions I had in a way that was easy to understand. He and his staff are the best"
"Dr. Underwood is so cordial and thorough during our visits! He LISTENED and gave me realistic outcomes. I especially respected the fact he took time to explain each of my concerns & scheduled me for testing asap. He is absolutely one of the easiest, most professional doctors I’ve met with.The GI Associate’s nurses are so sweet! Never made it feel clinical, but gave a warm welcome and made scheduling a breeze."
"I have had Dr Underwood and his team for years and I can say the staff is friendly and prompt they always explain what a certain procedure I’m about to have and make you feel comfortable and at ease I would definitely recommend them to anyone."
"Dr Underwood and his staff are excellent. From the time you enter the facility you are greeted by friendly well trained people. You know you are in good hands"
"Very Professional! Got there got checked in even though it was a lot of people there I was in and out in no time...Main thing is that my check up was Good!!"
"Very friendly and professional people treat you very good doctor Underwood talks to you before the procedure and explains things and afterwards what he found or didn't find very friendly I wish all healthcare places treated you that good"
"I can’t remember the number of C-scopes Dr Underwood has done for me. Each was 5 years apart and I never had any bad experiences. He has an awesome support staff who make a dreaded procedure as comfortable as possible. I appreciate him and his staff and can recommend them highly."
"I had a wonderful experience starting with check in the lady was very nice and my nurse was excellent. I didn’t wait too long, when I saw Dr Underwood he talked to me and I felt I was in good hands. After the procedure was over Dr Underwood explained what he found"
"I have been seeing Dr Underwood for 10 years now. He is by far the most caring doctor in the state of Mississippi. He will actually take the time to answer your questions and explain your diagnosis. If other doctors would follow his expertise, we would have better doctors in the state."
"Dr. Underwood and whole G.I. Associates team treat you well and respect your concerns about your procedure, and follow up afterwards with information and recommendations for your health care."
"The staff is always courteous and efficient when checking me in. I am made to feel comfortable during the entire encounter and every part of it is explained to me from the time I check in until it is over and I am ready to drive off. Thumbs up."
"Like your interest in my health. Professional & Cleanliness. It was a comfortable experience. New prep is easier. Like your staff explains details and Offers to answer any questions. Like your staffs cheerful attitude."
"The staff was courteous, explained what was going on and acted professionally in every way. The procedures were painless. I was given the results right away with a more detailed explanation provided via the portal."
"The doctor, nurses, and staff were caring and professional. They were making every effort to be sure that patients were seen in a timely manner. The doctor was thorough and took the time to explain things and to be sure that you understood. The patient portal is great for getting test results and information promptly. The facility was nice and clean."
"The staff was friendly The atmosphere was clean and they were very helpful they were very helpful during the time of the Covid-19 I would like to say thank you thank ,Dr. Underwood and staff."
"Having a Colonoscopy is not a Procedure that anyone looks forward to having. Dr. Underwood and the Staff made it as comfortable as it could possibly be. They were all so very professional. It was not nearly as bad as I had anticipated. I'm so grateful for their care. I knew without doubt I was in very good care. Thank you Dr. Underwood and your staff at G.I. Associates!!"
"I have had stomach issues for several months. Dr Underwood listened closely to everything I described to him and recommended an over the counter medication that helped resolve my issues. I recommend Dr Underwood and GI Associates for all your digestive health needs."
"I had an appointment at a certain time. I was not called back to the room for over an hour them I waited in the room for 15 minutes. It would have been nice if I had been told there was a delay in seeing the doctor. Once I saw him all was good. He listened to my issues and recommended a course of action."
"We arrived early for a 1pm procedure. We were supposed to be there at noon but got there at 11:30-11:45. I was told, as the driver, to expect three texts. I got the first text before they ever took my husband back. By 3pm I had heard nothing and was about to look for someone to ask about the procedure. Then I received a text saying that they had begun the procedure and then 25 minutes later that he was in recovery and to go to the appointed door. Everything was okay as far as it all went but I think waiting two hours plus for a text and then getting the final text 25 minutes later for an hour procedure was a bit off putting. The results of the procedure were explained clearly and the nurse and doctor both seemed very caring. The whole procedure was not an unpleasant experience but it was not a 5 star experience."
"Great staff, minimal wait (better for my procedure anxiety), answered all of my questions and were very professional. We've never had a bad experience with this group of professionals."
"The staff at this facility are very professional and courteous! Dr. Underwood was very friendly and made me feel very comfortable prior to and after my procedure. I highly recommend this physician and facility!"
"Melissa was kind and caring in making sure we understood procedure and what to expect. Dr. Underwood and his staff were professional and courteous and again made sure I was comfortable and understood. I did not feel and discomfort. The nurse called the next day to check on me. My compliments to Dr Underwood and his staff. Robert"
"I am blessed to have such great care! Dr Underwood and his Nurse Practioner, Tina, are an excellent medical team and the facilities at GI Associates are top of the line. I hope they will be taking care of my GI medical needs for many years to come."
"Dr. Underwood and his staff are top notch! They do an excellent job of explaining the procedure, post procedure care and making you feel comfortable. I couldn’t ask for better care"
"From the time I made the appointment until I walked out after the procedure I felt like I was given the best possible information and the best possible care. During the procedure, I was told before and after what to expect. Dr. Underwood met with me before and after the procedure. I was very glad I had it done even during a pandemic."
"All of the staff was very friendly and helpful to make sure I knew everything that was going on. Dr Underwood also very friendly and clearly explained the process and results after"
"It was a great experience everyone was very nice and helpful thanks for helping me and thanks Dr underwood for doing a nice job it's very hard to find good drs"
"Friendly staff that was there for me before, during and after my procedure. Everything was handle professionally in a timely manner, with prompt follow up. I would recommend that anyone in need of a gastroenterologist, visit Dr. Underwood at GI Associates. As for the procedure itself (routine colonoscopy), the anesthesiologist did an excellent job and I remember nothing. Thanks for the photos and it was my best Spring Break Trip ever!!"
"Dr. Underwood and his medical staff was very professional in prepping and providing services for my colonoscopy scheduled. With this being a first time to have this procedure, everything was explained to me on what to expect. The nurses and pharmacy tech involved were very cordial and patient also with answering questions of concern. I would like to thank my doctor for referring me to Dr. Underwood for this service. I was taken care of and would not hesitate to refer him and his staff of the G.I. Associates to someone else. I look forward to seeing him and his staff for further business."
"The prep was awful but the people were great! The Anesthetic was swift and powerful— I remember NOTHING! LOL! The Dr was thorough in his pre-procedure pep talk—I was out at ease by the professionalism of all the staff. I vaguely remember the Dr after the procedure but I do remember— “all went well, found one thing & removed it...” then I don’t remember much after that. The entire experience was WAAAY better than I had anticipated—Thank you for the excellent care!"
"I had a very good experience with Dr. Underwood and all the staff there. I would not hesitate to have my next procedure there and with Dr. Underwood."
"I arrived at appointment time and was promptly checked in. I had filled out info online prior to visit. I was called back a few minutes late, but from there everything went quickly and smoothly. Next I was getting dressed. Looking forward to some food. Relived that Dr Underwood reported good results!"
"Professional service, staff kind and compassionate. Dr. Underwood took time to talk with me before and after procedure. He is an excellent doctor and the the clinic works well."
"GI Associates is always prompt and professional. Dr. Underwood is as honest and straight forward as is gets. Thank you for the awesome service you provide."
"For covid times it was a non event full experience Very professional people from when I got there till the procedure was complete. Very professional staff and Doctor."
"Melissa was kind and caring in making sure we understood procedure and what to expect. Dr. Underwood and his staff were professional and courteous and again made sure I was comfortable and understood. I did not feel and discomfort. The nurse called the next day to check on me. My compliments to Dr Underwood and his staff. Robert"
"I thoroughly enjoyed my appointment. Dr. Underwood did something that a lot of doctors won’t do. He offered possible explanations to the problems I was having with things beyond the medical field or in other words, that would make him money. I could tell he was genuinely concerned with my well being and wanted to just help me anyway he could. We conversed about how the social constructs formed today can make it seem like we aren’t eating right rather than running test on me. He gave me clarity to what I’m going through and I walked out feeling much better about it."
"Everyone very courteous. Move you through the process very expeditiously. Had a 9:45 appt and asked to come 30 minutes earlier. Got there at 9:04 was immediately received in, was complete and on my way home at 10:48 .Very short waiting time between processing in, filing out a short form, verifying information,,having vitals checked, waiting to see doctor, seeing doctor and scheduling next appt."
"Friendly staff. Nurse Practitioner Upchurch was very thorough explaining to me what to expect for my impending procedure. She addressed me with a smile and made me very comfortable. Even when setting up my appointment the lady that assisted me was awesome 👏🏽!! Wish I could remember her name. We talked about her daughter being in the service and me being a veteran. Hands down GI Associates clinic has the best staff ever!! Even the lady that greets you as soon as you walk in the building was great. Wish other clinics could pattern their customer experience with GI Associates!! Good Job 👍🏾!!"
"My experience last week was extraordinary from the moment of scheduling to the time I drove away. Dr. Underwood and the staff at GI are the kind of people who demonstrated compassion and treated me as if they knew me personally. Not only their kindness but the fact that I did not have to wait for the diagnosis to arrive in the mail days or even weeks later is a godsend. I am impressed and so very grateful!! God bless you all."
"Staff was very professional, available and knowledgeable about the entire procedure. They certainly wanted to make sure you were comfortable and safe. Dr. Underwood was open in what was going to take place during the procedure and detailed about results. All together a great experience for a rather dreaded procedure!"
4.0
Review from
Google User
Source:
Google
Oct 24 2019
"The ONLY reason I didn’t give 5stars is because 4 people that arrived after I did were taken back before I was. The entire staff including the front desk were outstanding and I would highly recommend GI Associates."
"The ONLY reason I didn’t give 5stars is because 4 people that arrived after I did were taken back before I was. The entire staff including the front desk were outstanding and I would highly recommend GI Associates."