GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Easy to establish as a new patient. Easy to find an appointment. Clear instructions and staff on hand to answer questions. Directions were clear, the staff was amazing and it was over in no time."
"Dr. Lai performed both my endoscopy and colonoscopy. He was extremely kind and patient, taking the time to thoroughly and patiently answer all of my questions in detail. His calm demeanor and friendly attitude helped ease my anxiety, making the entire experience much more comfortable. I highly recommend him to anyone in need of a caring and professional doctor."
"Very professional and pleasant staff to go through what can be a stressful experience. Thanks again and I enthusiastically recommend your office for any new patients!"
"Going for a colonoscopy it’s not the best thing to do, but this office makes it least painful as possible. The nurses and receptionist are very nice and accommodating. I really like the doctor and all the physicians that were there. explained everything that was going on. This is the second time I have gone to him and 10 years ago he gave me a printout of my heart beats because he was concerned and it was the right thing. He actually helped me a lot."
"Dr. Lai is extremely knowledgeable, competent, and yet also kind. He will take time with you to listen and to respond with helpful information. His staff is also very thorough and organized."
"The experience at the center was very good right before and after the colonoscopy procedure. However, the experience can improve a lot preparing for the procedure. I didn't get any calls helping me prepare for the procedure."
"Very nice and professional staff with instructions before, on the day of colonoscopy procedure and follow-up after the procedure. Dr. Lai took time to clearly explain the results and prepare all documents about what to do for the after-procedure care."
"I have already had two procedures done with Dr Lai in the past 10 years and I am about to go for my 3rd. I find Dr Lai and his team caring and professional. Wishing them all the best."
"Dr. Lai and his team are efficient, expert providers. All of them are patient-focused and walked me through my choices and exactly what to expect. They deliver on their promises."
"It happened to know Gr Lai while I was caregiver for an elderly gentleman who needed a gastroenterology expertise while he was in the hospital. Dr Lair’s approach was personalized and professional; he showed true interest toward his patients, handling situation with much care, diligence and proactivity. I would greatly recommend Dr Lai to everybody!"
"Dr.Lai comes across as a very genuinely concerned doctor. He explains what he is doing and why. After the procedure he clearly explains the facts, what he saw and what are the next steps. I like the fact that when I walk out I am not left wondering about things."
"Dr. Lai is extremely knowledgeable and friendly. He listens to all your concerns and addresses the issues in a timely manner. I highly recommend him."
"Dr. Lai was great! My experience with the provider is that he was prepared, and answered all of my questions and concerns. The staff at the front desk and the MA that check me in we're also great. Highly recommend this office."
5.0
Review from
Google User
Source:
Google
Dec 02 2022
"Dr. Lai and the team are professional, polite, kind and friendly and properly informed about my health and care. Dr. Lai listened to my questions then answered and explained in an easy to understand way. I am pleasantly impressed with the overall experience and highly recommend."
"He is an extremely compassionate and understanding doctor. Made me feel heard and all while providing his expertise on my situation. 10/10 very professional"
"Dr. Lai is amazing. He is the only Dr. That was able to out what was going on years ago and has kept me well since. Very conscientious and knowledgeable. Would definitely recommend him and the office."
"Dr. Edwin Lai was very easy to talk to. Discussions about my condition went smoothly and he helped look for a time slot under any doctor available even if it wasn’t himself to get me booked for a procedure as soon as possible. I’m very glad I came to see him."
"Dr. Lai was great! My experience with the provider is that he was prepared, and answered all of my questions and concerns. The staff at the front desk and the MA that check me in we're also great. Highly recommend this office."
"Dr. Lai was very patient with me, spoke clearly, no med-speak. He answered all of my many questions and gave me great information about living without digestive distress. Highly recommend!"
"I've always had great experiences with Dr. Lai and his staff. I also appreciate the ability to book virtual appointments, which I've done for the last couple of years."
"Dr. Lai has a great bedside manner, making you as the patient feel totally comfortable with what to expect. Afterward he wets with you to clearly explain what, if anything, was found and what the next steps are. He’s great!"
"dr lai listened, encouraged me to ask more questions if i had them, and spent quite a while with me...it was evident that he had 'done his homework' regarding my medical history - he commented on some procedures i had in centralia, which are in my medical chart from a few years ago.. we have scheduled a procedure in late august, and i look forward to hearing what he sees and thinks..i feel confident in his care and fortunate to have him helping me navigate my health issues."
"Dr Lai has been my physician for over a decade. He and his staff are always professional, kind and well organized. He has the work ethic and attention to detail you want in a doctor when you have a serious condition. I highly recommend him."
"Because I live in a rural area, where specialty clinics are far away, being able to do this appointment through telemedicine was extremely helpful. Dr. Lai was prompt, courteous, listened to my questions, as well as asking the questions needed to continue with my care."
"Dr. Lai has been a thoughtful, informative and instructional gastroenterologist to me for over a decade. His medical care has been exemplary and I would recommend him, without hesitation, to anyone seeking gastrointestinal care and advice."
"My recent visit at Dr. Lai’s office was actually fun and informative! From the moment I walked in, the entire staff was very courteous, professional, and engaging. Dr. Lai listened to my concerns, he reviewed my symptoms and provided treatment options to narrow down my stomach issues. He was punctual, thorough, and very knowledgeable."
"These people really know what they are doing, they're pros. The worst part of it was actually preparing for the colonoscopy the day before. Virtually no pain after the procedure. One moment I was lying in a hospital bed waiting for the procedure, the next moment I woke up and it was already done. The doctor pointed out things in the camera images and explained what they were. I would definitely go back to have Colonoscopies done there in the future."
"D Lai's group was very professional. I was taken on time and finished exactly when scheduled. Procedure prep was well done. Procedure was well done. Post procedure was thorough and complete. All questions answered. I highly recommend Dr. Lai."
"I know there are a lot of Great health professionals out there but this staff went above and beyond during my procedure. The nursing staff made me feel comfortable from the moment I walked in. Talking softly and making sure I had warm blankets to cover up with. While placing the IV in I didn't feel it at all. While going into the procedure area I was welcomed by the assistants and nurses who were happily singing and making sure I was all tucked in and ready to go. After the procedure I was welcomed with snacks and drinks. This is not something that is enjoyable but if you need to get this done I would recommend WAGI to everyone."
"Dr Lai and his team, including Jasmine, Camille and everyone whose name I can’t remember were wonderful. Friendly, supportive and attentive! I’m so grateful that my colonoscopy found that quarter I swallowed when I was seven 🤪"
"I am fortunate to have found Dr Lai. Besides being an excellent physician, he is easy to talk to, thorough in explaining everything, and always ensures he answers all your questions. I highly recommend him!"