GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Staff was very nice and so was the doctor I got some much needed sleep didn't feel a thing.Dr franks and his staff were really good all kidding aside it was my very first time at this type of Doctor's office. So I was a bit apprehensive but that faded quickly"
"Ive been treated by Dr Frank several times over the past 14 years. Excellent practitioner. Very thorough. Takes his time with you and answers any questions you may have. Will continue with him whenever the need arises."
"I would recommend Dr. Frank to anyone. Everything went smoothly and the staff was friendly and very helpful. I was kept informed of all that was happening and going to happen."
"Dr Frank had been recommended by friend after previous provider was really hard to schedule follow up care... Became patient and Dr Frank and related staff are great. Provided good care plan and prompt service."
"From the time I was getting peeped, to the procedure, and during my recovery everyone was so caring and kind. Each person explained their particular part of my care. Dr. Frank is a wonderful specialist and I highly recommend him and his staff."
"Will like to express my gratitude to Doctor Carl Frank, Doctor Owen Dry and the staff of Austin Endoscopy Center for the excellent professional care that they provided me. I highly recommend them"
"Have always had & will continue to have the greatest respect for Dr Frank. When making my appointment in August for October I ask to be put on the cancellation list for a hopeful much earlier appointment. Later I was informed when inquiring about the cancellation list that Dr Frank is only in the office one & a half days per week. I had hiatal hernia surgery in December 2020, being referred by Dr Frank in early November to Dr Buckley at the University of Texas medical center. I have had off/on stomach issues post hiatal surgery & initially for first seven months December through June, 2021. My only regret is that Dr Frank was unable to order some more stomach testing since I truly believe all of the explained symptoms & issues are a definite stomach issue. I would much rather have those issues addressed here locally before I hear back for acceptance at the Cleveland Clinic in Cleveland OH. Thank you… Tim Sellers"
"Have always had & will continue to have the greatest respect for Dr Frank. When making my appointment in August for October I ask to be put on the cancellation list for a hopeful much earlier appointment. Later I was informed when inquiring about the cancellation list that Dr Frank is only in the office one & a half days per week. I had hiatal hernia surgery in December 2020, being referred by Dr Frank in early November to Dr Buckley at the University of Texas medical center. I have had off/on stomach issues post hiatal surgery & initially for first seven months December through June, 2021. My only regret is that Dr Frank was unable to order some more stomach testing since I truly believe all of the explained symptoms & issues are a definite stomach issue. I would much rather have those issues addressed here locally before I hear back for acceptance at the Cleveland Clinic in Cleveland OH. Thank you… Tim Sellers"
"Dr Carl Frank is amazing doctor. He listens patiently to patient and help them with problem. I have been with him since 2012 and great treatment. Only complain I have is with his office folks, extremally hard to get on to call and schedule an appointment. Very poor follow-up with his nurse and response on portal."
"Dr. Frank is a very caring doctor. Made me feel at ease about my gastric issues. A very good listener and came up with an outlined plan for my care. I was very pleased with my first appointment at Austin Gastroenterology."
"The appoint was at 10:30 am and I arrived early and got right into see Dr. Frank. He was listening and caring and handled the meeting very professionally. The proceedure was scheduled out only three weeks. I am very please with Dr. Frank and the office."
"I cannot say enough about Doctor Frank. He has always put my mind at ease and cares for you as an individual and is very easy to talk to about any concerns I have. His staff also has always been amazing and caring as well! A colonoscopy isn’t exactly fun but he makes getting through this a lot easier!"
"Dr. Frank and his staff are friendly, professional and always willing to help. I have had all of my colonoscopies and liver scans with Dr. Frank and he has always listened intensively and responded in a way that put me at ease. Luckily I don’t have any major health concerns because of his care and preventative recommendations."
"I am a returning patient for Dr. Frank. He has performed my colonoscopies previously and now brought him my esophageal reflux issues. He was very attentive and planned a course of treatment for me based upon our detailed exchange as well as my medical records. It was easy for me to trust him with my care."
"This was my first office visit meeting dr Frank. I had filled out the new patient paperwork prior to the visit. There was no wait. We discussed the reason for my visit. A plan of diagnosis was explained and follow up date determined. Dr Frank answered my questions. The office staff was extremely pleasant and helpful."
"Dr. Frank is really great. He listens to everything I tell him even though sometimes it's hard to find the right words. He keeps trying until he finds the right remedy."
"When I got test results that said I could have cirrhosis my regular Dr sent me to Dr Frank. I truly believe I’m getting the best care possible. He calms me down when I get really scared and answers all my questions I would recommend Dr Frank to anyone that has cirrhosis."
"Dr. Frank is clear, concise, and collaborative with his patients as he truly understanding the issues of each individual he sees and is great at finding the most optimal solution to gain better health outcomes. Truly an expert in his field"
"Every aspect of my care, from the front desk assistant, to the medical assistants to Dr. Frank has been exceptional. The Endoscopy center staff and experience was one of compassion, care and competence."
"Dr. Frank is a consummate professional and along with his superior team made my surgery a breeze. Dr. Frank explained the procedure in great detail which provided me a calming effect going into surgery. Great job Dr. Frank. Thank you!"
"Dr. Frank was highly recommended to me by my ENT when I posed the question, ' Would you go to Dr. Frank for treatment?'. I am very confident Dr. Frank is a skilled practitioner and will provide more than adequate care. I am looking forward to his diagnosis and treatment plan."
"Here's a positive story giving credit to a great doctor. Carl Frank happens to be the doc who gave me that oh so lovely over 50 colonoscopy. Today I accompanied an over 80 woman who had a procedure done with him. After 5pm she had a complication that given her medication could become very serious, I called his office. HE, NOT A NURSE, RETURNED THE CALL. He confirmed we had good instincts on how to address it; 40 minutes later,HE CALLED BACK TO CHECK ON HER STATUS!"
"colostomy and endoscopy performed with assembly line process. efficient and easy but not much follow up. no problems at all and i did receive a call the following day to be sure i had no problems, medicine prescribed with multi refills but side effects not discussed."