GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Dr. Root and his staff are very concerned about their patients. From the moment that they get you in the exam room, they are attentive and concerned about your health. Dr. Root takes the time to listen to you and talk to you about your condition. I am very grateful that my primary doctor referred me to see him. I feel like I am in good hands and that he is going to figure out what is going on with me and get me back to normal."
"I was very nervous about getting my colonoscopy but the minute I was greeted with the front office staff they made me feel like I was important, so professional but also caring. Now let’s talk about the nurses in the back and it was nothing less than amazing. Dr Root is absolutely amazing and his bedside manner is absolutely a 20 on a scale from 1-10 I am so grateful for all of them. Sorry for the long review but I want you to know all of the information."
"Dr. Root provided my 92-year-old dad the most thoughtful care and was so patient with our questions and concerns. We now have a good treatment plan in place, and my dad and I feel so relieved after fruitless visits to other doctors. In addition, Roup was wonderful and kind during the pre exam process. Finally, both the check-in staff and Alivia in scheduling made those processes effortless. Honestly one of my best experiences overall with a doctor’s appointment."
"Dr. Root is very knowledgeable, kind, caring, and patient. I felt at ease and comfortable. I didn’t feel rushed and understood his advice for my health care. I highly recommend Dr. Root."
"We met with Dr Root the first time this week. My husband’s health situation is complicated. Dr Root seemed very understanding of it, compassionate. He took his time talking with us, he explained things very well. The best part is He listened to us. Addressed our concerns. I’m glad he will be a part of my husband’s care team."
"Dr. Root displays two traits often difficult to find in a physician. He is a good listener as well as an excellent communicator. He is sincere and has the ability to put a patient at ease. As a patient, I have always been pleased with his ability to deal with my GI issues. I would highly recommend Dr. Root without hesitation."
"Other than being incredibly bright, Dr Root is refreshingly kind and compassionate. He communicates clearly so that you understand your diagnosis and treatment options. He is consistently a personable doctor. He actually listens and seems to genuinely care about you. He answers questions in a clear fashion. He calls with lab results in a timely manner., with clear guidance for follow up. I feel fortunate to have him as a GI provider for my family member."
"I had a very positive experience with Dr Root. It was just a routine colonoscopy but he was cheerful, cordial, and kind and all the staff at the facility on Olde Cabin Road were also very pleasant and respectful people and also very efficient and skilled at providing the medical services they offered. It's a great combination."
"This place almost makes you forget the undignified nature of this procedure! They swiftly got me scheduled and ordered the preparation sent to my door. The instructions were clear with lots of context. I was a little nervous in the waiting room, but once the friendly folks got me into the surgical bed I found a well-managed process full of fun people. It was surprisingly positive, and I got to sleep through the bad parts! I highly recommend this facility and Dr. Root and his team."
"Dr. Root was very kind and did an excellent job explaining the procedures and what to expect. I had my procedures done and MOBAP, and the staff there was excellent as well."
"Dr.Root and his crew are amazing!!! They make you feel comfortable in an uncomfortable situation(colonoscopy) and answer all your questions without rushing you! They are all true professionals. From the receptionists up front to the Dr. and staff in the back!"
"The SIG staff is very concerned about your health and makes it a point to make sure that you get the best and fastest care possible. Everyone from the receptionist to the Physicians Assistant to the Physician is takes time to listen and really discuss whatever issues bother you. They are 100% involved in your care and the concern they show is admirable. I would suggest SIG to anyone with gastric issues."
"Office staff are very friendly and helpful. Met my new doctor today, Dr. Benjamin Root, and I like his demeanor and interest in getting to the main cause of my issues. Taking a systematic approach to rule various issues. I’d recommend this place to anyone."
"I think Dr root is great. Very straightforward and honest. He has done my procedure twice now and he's just the same this time as he was the first time. Bedside manners go a long way."
"I recently went in with stomach concerns, and Dr. Root explained what could be causing the issue and test that can be done. Was able to have one if the test done while in the office, already got the results and what to do next. Very happy with the care I received from the time I arrived, and afterwards."
"The staff was friendly and comforting, Everything went according to schedule. Dr. Root was knowledgeable, professional, personable, and quickly gained my confidence."
"I think Dr root is great. Very straightforward and honest. He has done my procedure twice now and he's just the same this time as he was the first time. Bedside manners go a long way."
"I had my first colonoscopy ever with Dr Root, and it went as smooth as possible. All the staff were excellent and took away any anxieties by explaining everything. I got a clean bill of health, and won't have to go through this for another ten years."
"This is a great facility and Dr. Root was wonderful. So were the nurses and staff. Not that I’d recommend a colonoscopy to anyone for the heck of it, but if you’ve got to get one done, go here."
"Efficient, well informed and aware of my condition. Test went well. Aftercare noted. Nurses hurried and task oriented, not much time for questions. I am a fall risk and wasn’t helped much to get on table. Asked questions while half on table, no side rails up. Finally after questions, answered, they helped get my legs up and side rails up. IV only 2 sticks. I felt nurses were rushed.."
"Waited a couple of months to see Dr. Root. Once there I was treated with respect and compassion. Dr. Root was absolutely fantastic. Wonderful bedside manner. He had reviewed my prior history and explained things about my past surgery that I was not informed of. My procedure was then booked 2 1/2 weeks out. He and his staff were professional and thorough. I finally have a Doctor that I trust completely."
"From the time we walked in the door is has been a great experience. Friendly, answered nervous questions more than once and did it with a smile, the folks behind the scene s helped me to be relaxed with providing me information and answered my questions. They laughed at my corny jokes they have heard many times I’m sure. Made a serous procedure with many risks involved easy to go through. Good job Team Root."
"Everyone was very kind and patient, answered all my questions and asked questions to make sure I was comfortable and ready for everything going on. I was not nervous myself but I saw workers doing what they could to calm the nerves of another nervous patient and that was very good to see."
"They were prompt Great demeanor and very nice facility. Get their man hour early like they say. I was in and out in under an hour. Wendy was the best nurse. Greeted me with something to drink as soon as I woke up. Thanks!"
"Dr Root and his team were willing to inform me of details, and answered my questions patiently, and followed up on question they needed to check on with other records. A good experience overall A+."
"Dr. Root has been such a help to me. After years of frustration GI doctor visits where I felt the doctor did not care about my situation and prescribed the bare necessity to treat the pain and not the problem. After switching over to Dr. Root I have been met with such kindness and help with my problems. I feel that he is a doctor that really cares and spends time with his patients and listens to them and their needs. He’s gone above and beyond with helping me with my issues. Thanks Dr. Root!"
"Dr.Root is awesome, he’s friendly and the office staff are even wonderful too. He’s definitely a doctor I would suggest. He’s patient and answers all your questions patiently."
"He performed my upper endoscopy and made the whole process quick, easy, painless and free from the scaries. His whole team has been wonderful and so helpful."
"Doctor Root was Awesome today. I was shooting on see my mom & sisters doctor Aman Singh but very busy. I chose first available and It worked out. Dr Root is a young guy to keep an eye on me for the rest of my life. Things happen for reasons. Since I couldn’t see Dr Singh I got Dr Benjamin Root and I’m happy. He will be my doctor thank you."
"Entire staff, from front desk to nurses to doctor, was friendly, welcoming, and professional. 10/10 would have a colonoscopy again. Also, it said I could add photos, but why would I do that y'all don't need to see my colonoscopy pictures"
"He was very nice and professional telling somebody’s about their condition and he got very professional staff they was very nice to me and concerned about my health"
"Staff was excellent. Doctor Root was the most beautiful person I had ever seen, in person, in my life. Dr. Root was also an excellent doctor. Thanks to the whole staff very professional with good service."
"Well the nursing staff is fabulous the place is welcoming and my doctor was wonderful informative the anesthesiologist was wonderful it was just a great place to go when you have to do this you're in and out they move quickly but not too quickly it's definitely a five star"
"Dr Root was extremely pleasant and had an awesome bedside manner. He was totally tuned into what I was saying and really made me feel secure with being under his care. The older doctors are passing on the torch to the newer young doctors. Congratulations Dr Root. Glad to be a patient under your care"
"The SIG Staff and Dr. Root were professional, kind, Timely and efficient. They made me feel so comfortable that my blood pressure was normal without medication. Way to go SIG Team. L. Eunice"
"He was wonderful. I met him for the first time right before my procedure. He put me at ease and resolved my issue. He explained everything before and after. I highly recommend Dr Root."
"Dr. Root and the entire staff were very friendly and professional. I was extremely nervous about my procedure and they made me feel as comfortable as possible. I will definitely continue to follow up with Dr. Root and will highly recommend family and friends use him for their GI medical needs."
"Dr Root was extremely pleasant and had an awesome bedside manner. He was totally tuned into what I was saying and really made me feel secure with being under his care. The older doctors are passing on the torch to the newer young doctors. Congratulations Dr Root. Glad to be a patient under your care"
"Dr. Benjamin Root was kind, professional and made me feel completely comfortable about having my first colonoscopy. He has an amazing bedside manner and he listened to all of my concerns. He also has an amazing staff. I went in completely terrified and dreading the experience but left feeling that my fears were unwarranted. Not that I want to have a colonoscopy again anytime soon (the prep is the worst) but I know when I need one again, I will actively seek him out. Thank you Dr Root for the positive experience, not all doctors take care of thier patients the way you do."
"Dr. Root, the techs, nurse anesthetists—everyone was so amazing! Really made me feel at ease and cared for throughout the whole experience. It was my first colonoscopy and I couldn’t have asked for a better team."
"Dr Root was very friendly and explanatory of the process and procedure. Ensure me that everything was going to be all right , made me feel very comfortable. Kudos to the whole staff, they were PHENOMENAL!!!"
"It was a nice place very nice nurses I only wish that Dr Root wasnt in such a hurry when he come back in the room i want to ask some questions .but over all it a good place"
"Outstanding service! Explained everything prior to the procedure. Provided complete photos of the internal findings along with a comprehensive written report that were given to me. In addition, a detailed medical report was provided to my primary care physician. His staff was also very good and I would recommend him highly with no hesitation."
"Dr Root is fabulous. I had tried to have a colonoscopy the day before with another Dr who couldn’t perform it due to the difficulties with the prep prescribed. Dr Root got me in the next day, and while I was still having issues, he was able to do it, but it took him a bit longer. I so appreciate him staying with me to finish the procedure."
"From start to finish I was in the best care. Thoughtful kind and caring staff handed me over to a great gentleman Doctor. My common medical procedure could have been full of anxiety but for the great staff and able Doctor. Thank you all for your wonderful caring professional demeanor. Bravo"
"Very good experience with AEC, Dr. Root and the entire team. I was treated like royalty, and felt like any and all questions were answered. AEC was referred by my doctor, then also highly endorsed by a friend. I feel that if I had any questions or concerns, Dr. Root would address. He explained thoroughly improvements i can make by increasing my fiber."
"I came to Dr. Root for a second opinion. He was able to offer some alternative suggestions and we came up with a good plan going forward. He was sympathetic and caring and I feel that I am in good hands!"
"Dr. Root was confident and provided clear information before and after my upper endoscopy. The procedure room and his team were relaxed which put me at ease."