Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Dr.Root and his crew are amazing!!! They make you feel comfortable in an uncomfortable situation(colonoscopy) and answer all your questions without rushing you! They are all true professionals. From the receptionists up front to the Dr. and staff in the back!"
"As before excellent Doctor and team took very good care of me. Made me feel at ease with the procedure."
"The SIG staff is very concerned about your health and makes it a point to make sure that you get the best and fastest care possible. Everyone from the receptionist to the Physicians Assistant to the Physician is takes time to listen and really discuss whatever issues bother you. They are 100% involved in your care and the concern they show is admirable. I would suggest SIG to anyone with gastric issues."
"The whole team at SIG was so helpful and friendly when I came in for my procedure. I highly recommend Dr. Root and SIG."
"Dr. Root is amazing. He was very thorough, and easy to talk to. The whole office was very nice. I highly recommend seeing Dr. Root."
"First time I met him-I was very impressed! Glad to have him for my new doctor."
"Dr Benjamin Z Root is incredibly knowledgeable he took the time to answer all my questions and is very friendly. Highly recommend this office."
"Accommodating and kind staff. No wait. Great prep instructions! Informative visit with the doctor."
"The endoscopy experience was smooth, gracious and easy. Thank you, Dr. Root"
"Office staff are very friendly and helpful. Met my new doctor today, Dr. Benjamin Root, and I like his demeanor and interest in getting to the main cause of my issues. Taking a systematic approach to rule various issues. I’d recommend this place to anyone."
"Got started early. Nice people."
"Colonoscopy. Pleasant experience. No discomfort. Dr. Root is professional and friendly. As needed I will use his services again."
"Dr Root beside manners is top tier. Plus he is easy on the eyes"
"They saw me same day and got me fixed up."
"Did a great job! Go Blue!"
"I recently went in with stomach concerns, and Dr. Root explained what could be causing the issue and test that can be done. Was able to have one if the test done while in the office, already got the results and what to do next. Very happy with the care I received from the time I arrived, and afterwards."
"The staff was friendly and comforting, Everything went according to schedule. Dr. Root was knowledgeable, professional, personable, and quickly gained my confidence."
"I think Dr root is great. Very straightforward and honest. He has done my procedure twice now and he's just the same this time as he was the first time. Bedside manners go a long way."
"There was not a person that I encountered, that wasn't courteous and professional."
"I had my first colonoscopy ever with Dr Root, and it went as smooth as possible. All the staff were excellent and took away any anxieties by explaining everything. I got a clean bill of health, and won't have to go through this for another ten years."
"Dr. Root is very thorough and listens to you."
"This is a great facility and Dr. Root was wonderful. So were the nurses and staff. Not that I’d recommend a colonoscopy to anyone for the heck of it, but if you’ve got to get one done, go here."
"Fast, courteous and professional."
"Efficient, well informed and aware of my condition. Test went well. Aftercare noted. Nurses hurried and task oriented, not much time for questions. I am a fall risk and wasn’t helped much to get on table. Asked questions while half on table, no side rails up. Finally after questions, answered, they helped get my legs up and side rails up. IV only 2 sticks. I felt nurses were rushed.."
"Professional, kind, efficient! Excellent all around, I highly recommend."
"Friendly people and timely !!!"
"I received much needed care. Has really made a difference. Dr. Root was fantastic."
"After a year and a half of pain and complications, they finally got me fixed up!!"
"Dr Root is a excellent doctor, he listened and explained what was needed, he made me feel so comfortable, so grateful to have found him."
"So easy to work with Dr. Root. Instructions were easy to follow, and he was informative, fast, and efficient!"
"Dr Root made me feel very comfortable. Was down to earth. Explained the process. Very friendly. Highly recommend"
"Waited a couple of months to see Dr. Root. Once there I was treated with respect and compassion. Dr. Root was absolutely fantastic. Wonderful bedside manner. He had reviewed my prior history and explained things about my past surgery that I was not informed of. My procedure was then booked 2 1/2 weeks out. He and his staff were professional and thorough. I finally have a Doctor that I trust completely."
"From the time we walked in the door is has been a great experience. Friendly, answered nervous questions more than once and did it with a smile, the folks behind the scene s helped me to be relaxed with providing me information and answered my questions. They laughed at my corny jokes they have heard many times I’m sure. Made a serous procedure with many risks involved easy to go through. Good job Team Root."
"Great customer service"
"Great Doctor and nurse's care!"
"Everyone was very kind and patient, answered all my questions and asked questions to make sure I was comfortable and ready for everything going on. I was not nervous myself but I saw workers doing what they could to calm the nerves of another nervous patient and that was very good to see."
"They were prompt Great demeanor and very nice facility. Get their man hour early like they say. I was in and out in under an hour. Wendy was the best nurse. Greeted me with something to drink as soon as I woke up. Thanks!"
"Dr Root and his team were willing to inform me of details, and answered my questions patiently, and followed up on question they needed to check on with other records. A good experience overall A+."
"Very professional team. Dr Root was very thorough in explaining everything about my procedure."
"Dr. Root has been such a help to me. After years of frustration GI doctor visits where I felt the doctor did not care about my situation and prescribed the bare necessity to treat the pain and not the problem. After switching over to Dr. Root I have been met with such kindness and help with my problems. I feel that he is a doctor that really cares and spends time with his patients and listens to them and their needs. He’s gone above and beyond with helping me with my issues. Thanks Dr. Root!"
"Very professional, friendly staff. Everyone made sure that you understood exactly what was going on."
"Dr. Root is Beaty pleasant and informative. Plays great music!!"
"Dr.Root is awesome, he’s friendly and the office staff are even wonderful too. He’s definitely a doctor I would suggest. He’s patient and answers all your questions patiently."
"He very professional and service all around was wonderful. The facility was very nice and clean"
"Great people and efficient operation. You won’t late long to get procedure!"
"I thought he did an good job."
"He performed my upper endoscopy and made the whole process quick, easy, painless and free from the scaries. His whole team has been wonderful and so helpful."
"Doctor Root was Awesome today. I was shooting on see my mom & sisters doctor Aman Singh but very busy. I chose first available and It worked out. Dr Root is a young guy to keep an eye on me for the rest of my life. Things happen for reasons. Since I couldn’t see Dr Singh I got Dr Benjamin Root and I’m happy. He will be my doctor thank you."
"Excellent and professional care. Friendly and caring staff."
"I didn't have to beg or even ask for test I knew I needed, I had endoscopy and was very easy and everyone was so nice."
"He was kind and straightforward. Very thorough."
"Fantastic atmosphere. Very informative and welcoming staff who are friendly and easy to talk to. Thank you all and keep up the great work!"
"It was my first time and Dr. Root he made me feel very comfortable"
"Entire staff very friendly and professional."
"Fantastic staff. Excellent experience with Dr Root and the staff. 5 stars!"
"Everybody was so professional. Dr. Reminded me of PRINCE! Thanks everyone for taking good care of me."
"Dr Root cares and looks you straight in your eye when talking to you. He is a good listener."
"Dr. Root, Ms. Tammy and the staff were awesome."
"Entire staff, from front desk to nurses to doctor, was friendly, welcoming, and professional. 10/10 would have a colonoscopy again. Also, it said I could add photos, but why would I do that y'all don't need to see my colonoscopy pictures"
"amazing"
"Every one was very professional, the procedure went well, Dr. Root is a great doctor, hope to see him again when I am back in 6 months."
"Staff was excellent. Doctor Root was the most beautiful person I had ever seen, in person, in my life. Dr. Root was also an excellent doctor. Thanks to the whole staff very professional with good service."
"Dr. Root was very nice and explained everything fully."
"He was very nice and professional telling somebody’s about their condition and he got very professional staff they was very nice to me and concerned about my health"
"Kind, thorough, efficient."
"Very friendly and professional. I felt comfortable and safe for my procedure."
"Everyone here was so Phenomenal! Thanks for easing my fears"
"Dr Root and his staff were professional, efficient, friendly and totally prepared. I had a great experience and will use them for future procedures."
"I received much needed care. Has really made a difference. Dr. Root was fantastic, as was David."
"Professional,prompt and corrected my mistake without blame awesome"
"Excellent work, professionalism along with great customer service."
"Well the nursing staff is fabulous the place is welcoming and my doctor was wonderful informative the anesthesiologist was wonderful it was just a great place to go when you have to do this you're in and out they move quickly but not too quickly it's definitely a five star"
"Dr root and his staff did an amazing job and they made me feel so welcome and they took very good care of me."
"Everyone provided good care."
"Dr Root was extremely pleasant and had an awesome bedside manner. He was totally tuned into what I was saying and really made me feel secure with being under his care. The older doctors are passing on the torch to the newer young doctors. Congratulations Dr Root. Glad to be a patient under your care"
"Everything was very professional and every staff member was attentive and kind."
"Dr Roots was Very nice and very professional. He answered all my questions with no hesitation. The nurses and the techs were all great."
"Very nice and made me feel super comfortable."
"Procedure was explained to me and I found Dr. Root to be very professional as well as personable."
"Dr. Root, the techs, nurse anesthetists—everyone was so amazing! Really made me feel at ease and cared for throughout the whole experience. It was my first colonoscopy and I couldn’t have asked for a better team."
"Dr Root was very friendly and explanatory of the process and procedure. Ensure me that everything was going to be all right , made me feel very comfortable. Kudos to the whole staff, they were PHENOMENAL!!!"
"Very good doctor and has a very wonderful staff everyone is courteous. Thank u"
"Great bedside manner, answered all my questions. The clinic runs like a top. Very professional and friendly."
"Dr Root was extremely pleasant and had an awesome bedside manner. He was totally tuned into what I was saying and really made me feel secure with being under his care. The older doctors are passing on the torch to the newer young doctors. Congratulations Dr Root. Glad to be a patient under your care"
"Excellent care."
"Very friendly & professional. Made the experience easy & informative. A+"
"Every detail and step of the procedure I had was handled beautifully by everyone I encountered."
"Dr. Benjamin Root was kind, professional and made me feel completely comfortable about having my first colonoscopy. He has an amazing bedside manner and he listened to all of my concerns. He also has an amazing staff. I went in completely terrified and dreading the experience but left feeling that my fears were unwarranted. Not that I want to have a colonoscopy again anytime soon (the prep is the worst) but I know when I need one again, I will actively seek him out. Thank you Dr Root for the positive experience, not all doctors take care of thier patients the way you do."
"Great!!! On time, professional, helpful anc the office was awesome also"
"Very professional! Explained everything! Staff excellent as well!"
"Great experience with Dr. Root."
"The SIG Staff and Dr. Root were professional, kind, Timely and efficient. They made me feel so comfortable that my blood pressure was normal without medication. Way to go SIG Team. L. Eunice"
"Very smooth and professional"
"From kathy cobb name wrong above. He is amazing plus. Thank you."
"He was wonderful. I met him for the first time right before my procedure. He put me at ease and resolved my issue. He explained everything before and after. I highly recommend Dr Root."
"Everyone was kind and friendly!"
"Dr Root is great. He is always good about talking through findings and concerns."
"Dr. Root and the entire staff were very friendly and professional. I was extremely nervous about my procedure and they made me feel as comfortable as possible. I will definitely continue to follow up with Dr. Root and will highly recommend family and friends use him for their GI medical needs."
"I have been here twice now and Dr Root and all of his staff are just great, I highly recommend them."
"Dr. Root and staff were great! Recieved the best of care and attention. Highly recommeded!!!"
"best experience"
"A very professional organization run with efficiency and compassion. I was genuinely impressed."
"It was a nice place very nice nurses I only wish that Dr Root wasnt in such a hurry when he come back in the room i want to ask some questions .but over all it a good place"
"Outstanding service! Explained everything prior to the procedure. Provided complete photos of the internal findings along with a comprehensive written report that were given to me. In addition, a detailed medical report was provided to my primary care physician. His staff was also very good and I would recommend him highly with no hesitation."
"Dr. Root was confident and provided clear information before and after my upper endoscopy. The procedure room and his team were relaxed which put me at ease."
"Very professional and caring!"
"I came to Dr. Root for a second opinion. He was able to offer some alternative suggestions and we came up with a good plan going forward. He was sympathetic and caring and I feel that I am in good hands!"
"Everyone was very friendly and supportive. I was experiencing anxiety about the procedure but they made me feel at ease."
"Dr. Root performed an endoscopy on me. He is kind, caring and competent. I can highly recommend him."
"Very good doctor, he explained everything he was going to do and made you feel comfortable."
"Dr Root is fabulous. I had tried to have a colonoscopy the day before with another Dr who couldn’t perform it due to the difficulties with the prep prescribed. Dr Root got me in the next day, and while I was still having issues, he was able to do it, but it took him a bit longer. I so appreciate him staying with me to finish the procedure."
"Very good experience with AEC, Dr. Root and the entire team. I was treated like royalty, and felt like any and all questions were answered. AEC was referred by my doctor, then also highly endorsed by a friend. I feel that if I had any questions or concerns, Dr. Root would address. He explained thoroughly improvements i can make by increasing my fiber."
"From start to finish I was in the best care. Thoughtful kind and caring staff handed me over to a great gentleman Doctor. My common medical procedure could have been full of anxiety but for the great staff and able Doctor. Thank you all for your wonderful caring professional demeanor. Bravo"