Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Professional and take their time."
"Awesome provider, Dr. Antonio Serna is always looking to make things better for the patient. He explains what is happening and what may be the cause of the problem and what he is going to do to help correct it. The staff is always friendly and never hesitate to help out when needed."
"Everyone greets you with a smile. Staff is very patient. Dr. Serna is very thorough as he listens to you. He also asks questions that help to identify symptoms. Facility is nice as well."
"Excellent doctor."
"Excellent patient care from pre- procedure to follow,-up, Love the staff and Dr Serna(extremely personable), highly recommend this very professional organization."
"Dr Serna did a very good job concerning my peg tube. I've heard excellent things about him from so many people however I wish I could say the same for his staff at his office. For this reason I would be reluctant on referring him because the experience with his staff made the situation extremely stressful and unfortunately over shadows his excellent work. You will not get a call back and no explanations . This isn't fair for him as well."
"Everyone is very professional, would recommend this establishment/doctors and all assistance/nurses."
"Dr Serena is one one of the best Dr respectful kind to patient and also front desk staff doing great service love it My mom been there once she like it so much"
"I love my doctor ❤️"
"Everyone was so friendly. The staff was full of information and was able to answer all of my questions. I was very comfortable the whole time that I was there."
"Information given was quite informative."
"Dr Serena is one one of the best Dr respectful kind to patient and also front desk staff doing great service love it My mom been there once she like it so much"
"Dr. Serna is very professional and compassionate when speaking to patients. I felt very comfortable talking to him about several issues."
"Great Service and Great Doctor!"
"The front desk was surprised I rose my hand, they said, "she thinks she's in school. Nurse, doctor and lab tech was all friendly."
"Awesome experience! Dr. Serena was great, staff was always helpful! Just glad he was recommended!"
"Dr. Serna and Staff are the best. I was in and out in No time. And Dr. Serna is very kind, Courteous and understanding.He listens to you, and your Concerns, and explains everything so you know exactly what is happening."
"Great service. Love the Dr Serna he is very thrall"
"It was nice and clean and the staff were very nice and the wait was not very long. I would send friends and family members to see Dr. Serna"
"Staff was very polite, courteous and helpful. Dr Serna is a very knowledgeable sweet doctor. I would highly recommend his services."
"Very organized and professional"
"Dr Serna gave me some surprising information about the consumption of nuts."
"My appointment with Dr.Serna was very good.But l had to wait long before l could be seen. I know he was very busy.But l really didn't mind waiting.I give him a rating of (5) He is a very excellent 💯 doctor"
"Thanks to the Staff and Dr. Serna, my endoscopy went well. Extra thanks for making sure I was ALWAYS comfortable, with extra warm blankets."
"Fast efficient and perfect service"
"Everyone there is nice they are very careful and they take real good care of you"
"Dr Antonio Serna is a wonderful doctor, who takes the time to listen, talk about and explain issues, and is genuinely concerned about how this patient feels. Also, in performing the annual examination of my upper and lower gastrointestinal system, he is very thorough. I highly recommend him if you need a gastrointestinal specialist!"
"Dr Antonio Serna is a wonderful doctor, who takes the time to listen, talk about and explain issues, and is genuinely concerned about how this patient feels. Also, in performing the annual examination of my upper and lower gastrointestinal system, he is very thorough. I highly recommend him if you need a gastrointestinal specialist!"
"It was very professional All employees were very attentive"
"I had an appointment but still waited over one and a quarter hour to see the doctor. Andvthetceas because I went to the counter to complain on how long I had to wait. Don’t make appointments if you are not going to see the patient when scheduled."
"Staff was great and my experience was excellent!"
"The doctor is good… you spend more time waiting for him than the visit itself though.. but he will talk to you about your concerns and answers your questions…. But staff need to ask you when you would like to come back instead of making an appointment for you and then needing to reschedule the appointment because the time and date doesn’t work for you… they need to remember that people do work and some have hard times taking time off…another thing it is very very hard to get ahold of someone at the office when you call in as well. They also will tell you they will mail out the prep information for the colonoscopy to you in the mail and you never get it so you need to call the office to get the information over the phone of what needs to be done, or Google the information online"
"From the front desk to all the nurses and the doctor excelente service!"
"Dr Serna listens and takes his time to understand what’s happening with you. You don’t feel rushed and he is happy to answer any questions you may have about your symptoms and lifestyle changes. The office staff was friendly too. They always kept you informed."
"Very good attention from all the staff, the doctor is very good, what I don't like is that when you go back to see them, they tell you within 2 weeks and they give you an appointment for a month"
"Dr Serna listened well to my issues and spoke with knowledgeable and experience. At this facility everyone has a job to do, and it flows smoothly providing the service to all patients. Very pleased."
"He is a good Doctor. He referred me to the doctor that will take care of what he diagnose me with."
"DR.serna is a very good doctor he explains what you have and is a nice person. i feel very comfortable with him to do any procedure on me ."
"Front desk staff was friendly and efficient. Wait time was about fifteen minutes in waiting room. The nurse was nice and answered questions. Dr. Serena was warm and professional. He listened, was understanding and immediately diagnosed the problem. You"
"Dr Serna is very qualified we are very satisfied after exam"
"I had a pleasant experience at Dr. Serna office, and I would recommend him to anyone that needs his expertise."
"Doctor explained everything very well."
"Staff check-in was easy. Staff were welcoming. Person checking vital signs/weight was very friendly. I was seen within 15 minutes of my scheduled appointment time. Dr Serna very informative and discussed best option for me."
"Delighted with the attention provided."
"I appreciate Dr. Serna. He’s a great doctor."
"Both doctor and staff are very good and also nice"
"Awesome staff"
"(Translated by Google) It is my first time consulting Dr Antonio Serna, very kind and I would recommend him. Thank you (Original) Es mi primera vez consultando al Dr Antonio Serna muy amable y si lo recomendaria Gracias"
"Delighted with the care provided."
"It is my first time consulting Dr Antonio Serna, very kind and I would recommend him. Thank you"
"Quick in and out. Dr Serna is a great doctor. Please"
"Dr.Serna is a very a wonderful doctor he listens he ask questions and I really appreciate his services! Thank you Dr.Serna"
"Really well organized. He listened to my issues and gave me assurance things would be resolved with my health."
"(Translated by Google) It is my first time consulting Dr Antonio Serna, very kind and I would recommend him. Thank you (Original) Es mi primera vez consultando al Dr Antonio Serna muy amable y si lo recomendaria Gracias"
"(Translated by Google) Delighted with the care provided. (Original) Encantada con la atención brindada."
"Dr. Serna is the best."
"Dr. Serna is an outstanding doctor. He treats my girl friend Katherine Jalufka with the upmost respect. 5 STARS & an A+."
"He is a good doctor"
"Great place, Dr Serna awesome as usual, highly recommend!"
"Staff was very nice..Dr..was on point..didn't have to wait long to see him..Very happy with my visit.."
"My first time experience with this office was great. Everyone was very friendly and welcoming."
"Doctor Serna has provided excellent care to my family. He is in addition, very compassionate, patient, throughal, has exceptional skills, and superb bedside manners. I thank God that he's been referred to us!."
"Methodists hospital services saved my life! Dr. Serna is an excellent gastrologist with a professional bedside manner. His staff is caring and helpful. I am cured and feel like my old self again. Self-care is very important throughout our lives. When it's time to get the colonoscop, DO IT!! Do not wait until something drastic happens. Peace"
"I am a new patient of Dr. Serna’s and have had no problems as of yet. His office personnel seem to have it together and are very pleasant."
"Dr. Serna is a very caring Physician. He takes quality time to express with his patients any results, and ongoing care that the patient may need. He is extremely attentive, and overall Professional! Absolutely amazing Physician. If you’re looking for a caring, attentive Dr. Then Dr. Serna is definitely the Physician of choice, for your Gastrointestinal needs"
"Very nice doctor an team I think with his knowledge an experience we will find out why my son is sick I feel confident this medical office is great an runs very smoothly from front desk to the back office"
"Dr Serna is very kind and patient and answers all your questions with a smile. His staff is professional and friendly."
"Great demeanor and excellent gastrointestinal doctor…I didn’t feel anything during my colonoscopy and had the best sleep."
"Dr. Serna has been very supporting throughout every visit. He takes time to listen to patients and explains very well each medication and next steps"
"Dr. Serna and his staff is wonderful with with my special needs son! Very understanding."
"Everyone there is nice they are very careful and they take real good care of you"
"Dr Serna is very kind and professional."
"Dr. Antonio Serna and his team were amazing"
"(Translated by Google) Excellent service! (Original) Excelente servicio!"
"Very professional staff and doctor!"
"Excellent service!"
"Easy to find location. Waiting room comfortable. Staff was quick & efficient."
"Dr. Serna really listened to me and I appreciated that greatly. I saw him for a second opinion & I valued the time he took to listen and review my symptoms. He didn't rush through the appointment & I left with a better idea concerning the next steps in my treatment plan."
"Dr Serna His professionalism & honesty makes me safe in my care"
"My wife was real satisfied with Dr Serna and his staff. He gave us a complete rundown of what he found and referred us to another doctor that will do the procedure."
"Easy to find location. Waiting room comfortable. Staff was quick & efficient."
"The staff was very professional, Dr. Serna is very informative and punctual."
"Very professional staff and doctor!"
"Dr. Serna is a caring, patient, and knowlegeable doctor that took time to listen, evaluate, and give us treatment options. We never felt rushed and he gave us his full attention during our visit"
"My experience with Dr. Serna was great He's a very caring and compassionate with very good bedside manners."
"Great"
"Dr. Serena's office was very friendly, respectful, kind, felt like was being taken care by friends. The procedure aspect was the same, had couple of laughs with staff. Which makes you feel less uncomfortable."
"Excellent nice very clean will go again"
"Good customer service 👍"
"My experience as a patient was very good, they are very friendly and professional. Dr. Serna treated me with great courtesy and made me feel like family, thank you!"
"Check In Staff was Great,The Anesthesiologist and The Prepping Staff ,A Great Working Team,Thank You SAGA."
"Great staff,I've had Dr Serna treatment me since 2017 .one of the best."
"Very organized wait time was pleasant, nurses very caring and efficient"
"Dr. Serna is an amazing doctor has excellent bedside manner’s and his staff is very professional and efficient"
"My experience as a patient was very good, they are very friendly and professional. Dr. Serna treated me very courteously and made me feel like family. Thank you!"
"Quick easy in and out kind environment good people. Dr.Serna was great 👍."
"Had a very nice experience with Dr.Serna . I totally recommend him if you're interested in Gastro Doc. He is Awesome. Thank you Dr.Serna 🙏😊"
"Very satisfied!!"
"Great care, patience, that' Dr. Serna."
"Comfort expressed, congenital persons and extremely professional."
"Dr. Serna is so personal and real gets to the point and makes you understand what's going on! 10/10 in our books!"
"The staff here was very efficient, welcoming, and wonderful. If you were nervous Dr. Serna made you feel calm and comfortable. I would recommend this place to anyone who needs to under go a colonoscopy."
"Had a colonoscopy and I didn’t have to wait very long. Everyone who assisted me was very kind and patient. I’m happy to have Dr. Serna as my physician."
"Dr Serna has a wonderful bedside manner. He never rushes you and will answer any questions you may have about the procedure and the results. My first procedure found precancerous polyps which he removed. My follow up procedure was clear. I will continue to see Dr Serna for many years to come as I have great confidence in him."
"Dr Serna is very tentative and has gotten me to feeling better. I highly recommend him"
"Dr Serna and his medical staff did a wonderful job for my medical procedure. Happy to have been in their care!"
"1st time having a colonoscopy done. From the 1st time I called to set up an appointment and they were able to accommodate me with my work schedule everything went so smoothly. The staff calling me to make sure everything was ready. The office staff very friendly when I checked in and the nurses very nice and made me feel so comfortable. I saw Dr. Serna too and he reassured me that Everything was going to be fine. From the beginning to the end I felt at ease. Got a text the next day to make sure I was fine and no complications after the procedure. My follow up appointment I met with Dr Serna and he explained my results and he is a very humble down to earth person. I will definitely recommend this place and Dr. Even if I have to travel from out of town"
"I recommend anyone to go see Dr. Antonio Serena. Also staff were wonderful."
"(Translated by Google) My experience as a patient was very good, they are very friendly and professional. Dr. Serna treated me very courteously and made me feel like family. Thank you! (Original) Mi experiencia como paciente fue muy buena ,son muy amables y profesionales. El Dr. Serna me trato con mucha cortesía y me hiso sentir como familia, Gracias !"
"From the first phone contact to my arrival for my colonoscopy the staff were friendly and efficient. I was in the exam room within 20 minutes of my appointment time which in today’s medicine is amazing. Dr. Serna is as friendly and competent as the other professionals at this clinic and I was soon waking up amazed they were done. The follow up visit for results was equally quick and I can’t imagine going anywhere else for my future Gastroenterology needs."
"It was short and sweet, everyone from the beginning were professional and very understanding, You could tell everyone is happy working for Dr Antonio Serna MD"
"Dr. Serna and his Staff are amazing. I completely trust him and know that he is very knowledgeable, kind, caring and has great bedside manners! I sincerely recommend Dr. Serna to anyone needing a marvelous Gastroenterologist. Thank you, Dr. Serna! God bless you and your Staff!"
"Maria is awesome. Service with a smile. Will come back soon!"
"Always such a wonderful experience with helpful staff and doctors. I will definitely recommend this doctors office to family and friends."
"Dr.Serna and his staff are kind and friendly. They also information you of what is going to happen during your procedure and what you need to do before that day. They are awesome."
"Dr. Serna and staff made me feel very Comfortable. Had no problems after my procedure. They called me the next day to see how I was feeling."
"Dr. Antonio Serna and his staff are excellent. I was seen quickly and treated professionally. Highly recommend."
"Dr Serna and Dr Guerra are top doctors that take care of so many patients. Grateful that they take care of us. Thank you"
"Very professional, place nice and clean,, they treat you with respect, and make you feel comfortable, they explain, everything comfortable to your understanding, they treat you right, I would be pleased to come here again for if needed , plus recommend my relatives and friends to come here, I thank all Doctors and Staff for a Great Work they do, God Bless Always, Amen ,Good Job,Good Job!! Sign. Maria Luisa Garcia"
"I will recommend him to anyone he's hands on everything he does and gets to the source with satisfied results"
"Dr Serna is very kind and Professional. His bedside manner is compassionate,. non-judgmental, and He listens."
"1st thing ppl were very polite and informative nice place 2nd there worker were very nice and polite nice music to listen to plus very helpful very clean"
"I was lucky to be at his care. Good Dr and very friendly. Thx yu for yur help. ..."
"I just love going to Dr. Antonio Serna. He actively listens to my concerns and addresses them. I’m very pleased with my visits. The office staff is also very helpful and professional. I highly recommend him."
"Facility clean good services and DR Serna is a great young knowledgeable doctor!"
"Excellent doctor explained everything to my understanding."
"Dr. Antonio Serna is my friend and now my Gastroenterologist. He’s a consummate professional, and out of all the GI guys in town, I would only put my trust in him. His team of medical staff, RN’s, CRNA’s, and Anesthetists at SAGA proudly support him and run like a well-oiled machine from registration to discharge! Finally, I really appreciated the warm blanket!!"
"I would recommend him and his staff, they are very professional. The doctor explains everything before and tells you what happened during and after in a way you understand. Staff,front office and nursing staff are very friendly and helpful."
"Dr. Antonio Serna is a great Doctor and he cares about his patients. Very professional and kind. I surely recommend him."
"I've been with Dr Serna for years. I wouldn't trust my colon to anyone other than Dr Serna. He is the best there is."
"Procedure went smoothly. Nurse and everyone else was great. Doctor was friendly but I felt rushed didn't get to ask all the questions I wanted to. I know the doctor has a lot of patients to see but $60 for a three minute consolation... I don't know. I think I should of gotten a few more minutes to answer a few more questions."
"Dr. Serna is fantastic. He took time to explain everything and was very patient with all my questions...."
"He's a cool Dr. has a great attitude always greets you with a smile, and also explains your diagnosis easily so you can understand. I recommend him."
"Dr. Serna is nice and never had a problem with or his staff I always feel confident when I’m being treated or seen in person."
"Dr. Serna is one of the finest physicians I have had the pleasure of knowing. He is a master of explaining conditions and solutions, and has succeeded in treating me in a more effective manner than any other gastroenterologist I have consulted. I recommend him enthusiastically."
"Dr. Antonio Serna has been my GI Specialist for over 5 years. He always researches alternatives, communicates with other Drs when needed and always makes me feel comfortable. I would recommend him to all my friends and family."
"Dr. Serna is an excellent Doctor and human being!!. My mother and I are pacients of this Clinic. Personally, I have had 2 cirugies under his supervision, and everything was perfect. I strongly recommend him for new pacients. Nobody is perfect, but clearly he is doing his best!!. Another big plus is that he is BILINGUAL!!!. He speaks english and spanish!. My mother feels very comfortable during her appointments because she is able to speak her language. Gracias Dr. SERNA!!"
"He’s been great to me. Always fast responses and super nice guy."
"The staff as well as the office personnel were very polite & well organized. The nurses were very sweet and made me feel very comfortable the whole time I was there. We laughed and talked as if we had know each other our whole lives. Dr. Serna is an amazing doctor and I am so greatly appreciated and thankful for him. I would recommend him anytime to anyone. He is very professional and very polite as well."
"I would definitely recommend Dr serna ,He licen to what I had to say,how i was feeling and my symptoms, I trudly believe if I hadn't gone and get checked my outcome would have been different."
"I only met him briefly before my procedure, he was inquisitive plus comforting in an uncomfortable situation. Thank-you Dr. Cerna!"