Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for AG Lakeway - Bee Cave, TX
"Laura..PA is great 👍 spends quality time & explaining issues!"
"I had a colonoscopy yesterday at Austin Gastroenterology at Lakeway.
The staff at this location are truly amazing. Not “some” not “most” but every single person I can in contact with made me feel very special. They were professional, knowledgeable, kind and patient. I could not be more pleased. Whoever is doing the hiring for this location has done and excellent job of getting the right people. They set a very high standard!"
"Loved the Physicians Assistant. Knowledgeable, kind, listened and gave solid suggestions."
"Very friendly staff, great care, very easy / comfortable discussing my situation. About as pleasant an experience as one could hope for."
"It was great. Well organized and on time."
"Everyone was very friendly and professional. I appreciate the care they gave me and I definitely would give referrals for Austin Gastroerology."
"Very attentive and thorough. Listen and care"
"Very professional"
"I saw Laura Johnson and even though it was the day before Thanksgiving, she wasn’t hurried and listened closely. Very friendly office and helpful."
"This is the place to go for gastro care! So friendly and reassuring! Can’t say enough about be staff!"
"Dr.Duddempudi is profesional great in maintaining communication about treatment and follow ups"
"This was my first endoscopy/colonoscopy procedure. I was extra timid about the prep. I started appointments at the south office and rescheduled to Bee caves because it was the first available. Dr. Reddys staff was wonderful. The morning of, I arrived for checkin, the staff was thoughtful, caring & efficient. I immediately felt less nervous and was out (literally) in the blink of an eye. Grateful to have it behind me. Pun intended. Thanks guys — see you in 10 years!"
"Free coffee for visitors 😊"
"Efficient, caring, professional and reassuring."
"Brittany listened very well and was focused with her questions while we were in the exam room. She didn’t start offering solutions but thoughtfully discussed options and the reasoning behind them. I felt confident and not rushed for decisions."
"He is the best!!!, he listens and explains every step😊"
"After i left my son shared a experience and he is leaving town so i need to reschedule
David Raesz"
"I had a great experience here! This was the first Dr to sit and give me enough time of day to actually hear out my symptoms and concerns. I would def recommend!"
"You were great. Enjoyed meeting you. Great bedside manner and personal. Refreshing to meet a medical professional that is also so human!"
"Very pleased with my experience. Professional courteous and respectful."
"Very professional Doctors and Staff. Very kind and understanding. I highly recommend Austin Gastroenterology for your Colonoscopy!"
"I had an excellent experience from the scheduling and front desk people up through the nurses assistants and PA Laura Johnson. All were genuinely friendly, knowledgeable and helpful. PA Laura Johnson was fantastic. She was straight forward and she explained things simply without ever being the slightest rushed or condescending. She provided a great plan, with options."
"I feel fortunate to have Dr Haveman as my gastroenterologist. A kind gentleman with wide knowledge and experience. iQ over 140 but still has marvelous social skills. Very patient and really listens, never rushed or tired. You could be shipwrecked on an island with him and have a great time."
"I had an endoscopy and colonoscopy. I felt that Dr Emilie Dalton was attentive and compassionate. She really listened. I am really glad to have her as my gastroenterologist."
"Dr. Tsai is helping me figure out and treat GI issues that have been intermittently bothering me for decades, and which previous medical providers were unable to help me with. He listens well, instills confidence, and creates and clearly explains a logical plan of action."
"Dr. John K Tsai is a very courteous and highly knowledgeable doctor. I had endoscopy and colonoscopy done together by him. I never had any discomfort. His staff are very nice. I highly recommend him."
"Dr. Havemann was great! Very kind and thorough! Very pleasant experience!"
"Dr. Tesi is the real deal. I’ve never had a Dr. listen so intently and with compassion about my symptoms which have been going on for several months. No other Doctor has been able to figure out what was wrong until now. In fact, the entire team that worked with me was the best I’ve ever had in the medical arena. I realized, after my procedure and experience, that Dr. Tesi, and his team are the best I could have possibly hoped for with regard to their expertise, professionalism, compassion, follow up, scheduling, everything.
Thank you!
Dee Elko"
"I am always grateful at the time Dr. Havemann spends with me and my family at each visit. We never feel rushed and he always listens carefully and gives us his full attention. That is something that is rare these days in healthcare.
The staff is welcoming and professional and the follow up is great! I would highly recommend Dr. Havemann and Austin Gastroenterology."
"I have seen Dr. Tsai many times and have had a surgical procedure done with a scope. He is the best Gastroentrologist that I have been to in the 38 years I have lived in Austin. I have been to other Gastroentrologists here that didn’t know what was wrong with me. Dr. Tsai knew immediately and said it should have been taken care big in 2009 and 2015 but due to incompetent doctors it was not fixed. Dr. Tsai is very nice and takes the time to explain problems with you and even draws pictures to explain what it needed. I would recommend that anyone needs a gastro doctor to do to Dr. Tsai. He is the absolute best specialist in this area. When I needed a specialized and dangerous surgery done he referred me to a surgeon who specialized in my problem. He is kind, considerate and has compassion for his patients."
"Dr Reddy is kind and knowledgeable. She listens and makes sure you leave her office feeling like you have been taken care of. I was having a hard time getting my insurance to cover the IBS medication I needed and she fixed the issue."
"Excellent service from Dr. Tsai! Took time to listen to what my symptoms were and gave me a plan of action that I was happy with. Very personable, friendly, knowledgeable and efficient. The entire office staff and the nurse were equally pleasant and efficient. I am a very happy patient!!"
"Very professional staff and facility. Scheduling, intake and immediate feedback following the procedure complete with pictures were all great. I never thought getting a colonoscopy could be such a low stress experience."
"BEST DOCTOR EVER! I feel very blessed to have chosen Dr. Tsai as my gastroenterologist doctor. I feel very comfortable with my office visit and my upcoming follow-up. The doctor was very knowledgeable and although I came unprepared, he was right on it and he and his assistant was able to get my lab results and correspondence from my family physician doctors within minutes. The entire team is GREAT and very well organized.🙂
Might I add... Very handsome doctor as well!!! 😉"
"Was put at ease from the moment I sat foot in the office. Everyone was extremely friendly and courteous. Would highly recommend Dr. Tsai and members of his staff to friends and family."
"Dr.Tsai was awesome! Personable, knowledgeable.. explained everything so well. Highly recommend him."
"Dr. Reddy is one of the best doctors I have ever met. Dr. Reddy is a great M.D. that answered all of my questions and concerns , and provided me with information and care that significantly sped up my recovery. The staff is great and very helpful as well. Thank you Dr. Reddy and Austin Gastroenterology!"
"Procedure went well, it was over before I knew it."
"Very sharp. Very friendly."
"Very good experience all around. Wait time was very short. ALL the staff was extremely friendly. And the doctor was very informative, friendly, patient, and understanding. I look forward to being a long time patient. I would HIGHLY recommend this office to anyone! A++"
"Highly recommend, Dr Tsai and his staff make the procedure of having a camera go down your throat a pleasure 👍"
"Great medical care."
"I have been a patient of Dr. Havemann at Austin Gastroenterology for quite a few years and cannot begin to sing the praises of this doctor and his group enough. They are very thorough, knowledgeable and skilled in their work, as well as being open and compassionate with patients and their families. I recommend their services to everyone who needs the very best in their field!
Rhonda Behrens"
"The staff and doctor were amazing. Everyone was very kind, understanding, and knowledgeable. Everyone made sure I understood what was happening and made sure I was comfortable. The team made this a good experience."
"Very kind and gentle when speaking with you
Excellent Doctor bedside"
"My experience with Dr. John Tsai was nothing less than exceptional. Dr. Tsai addressed my concerns and shared information to help me make a decision that was right for me. He’s confident and good at what he does. After we met I was confident that Dr. Tsai is the physician I want to do my colonoscopy so I set it up and a week later the procedure was done."
"Dr. Dalton is awesome. She is matter of fact, personable, knowledgeable and listens to her patients. I would highly recommend her to anyone seeking a Gastronomic Specialist!"
"Dr. Tsai is very polite and knowledgeable. If you are having complications finding out what’s going on, I’d recommend him for diagnosing especially! The best doctor I’ve seen, where I didn’t feel like I was being shuffled out for the next patient to come in."
"Dr. Tsai is great to interact with. Have been engaging with him for a little over a year and his approach to treatment seems quite reasonable. Have been to multiple offices to see him and both times the staff was fantastic as well."
"Dr. Tsai was great! Very knowledgeable and totally put me at ease about my upcoming appointment. He also took the time to talk with me and answer questions about my overall health and not just my GI procedure. I would highly recommend him to anyone."
"Dr. Sheila Reddy has been exemplary in her treatment. I came in with a sore stomach, and after an endoscopy found 3 ulcers. She put me on a wonderful medicine, Dexilant, which not only cured my ulcers w/o surgery, but put to rest the gerd problems caused by the hiatal hernia that several others doctors had failed to resolve.
Right now her office is attempting to allow Medicare/TRICARE (military) to allow me to continue on this fantastic med rather than go back to Prilosec which I had been on 2x a day previously. I applaud them, because it hasn’t been easy. Right now we don’t know which way the wind will blow upon this endeavor. Wish Dr. Reddy’s office and me luck.
Update: I lost my debate with Medicare/TRICARE, but Dr. Reddy found a medicine that supported my nasty herd problems. I haven’t had another ulcer since."
"Everyone is so friendly and professional. Dr. Tsai is awesome! Highly recommend!"
"Would highly recommend to anyone having gastrointestinal issues...great staff and doctors!"
"Dr Reddy was incredibly thorough, kind and genuine at my appointment. I had gone to a few gastroenterologists before I found her and didn't have great experiences, right when she walked into the room, her energy put me at ease. She listened to me and made sure all of my concerns were dealt with and came up with a game plan I was comfortable with. I highly recommend her."
"I appreciate the amount of time and quality care that Dr Tsai provided on my first visit, and Lillian and Shawn have been INCREDIBLE at communicating clearly expectations and results."
"Dr Tsai and everyone else involved in the process were great. My procedure went smoothly and was on time. I will definitely continue to use Dr Tsai and Austin Gastro."
"Dr Tasi was a very easy Dr to talk to and with a scheduled procedure very professional. I will recommend him everytime."
"Dr. Haverman is a straight talker. This will be my second procedure, 8 years apart."
"Dr. Havemann is an outstanding physician.
I have been under the care of 2 gastroenterologists for the past 10 yrs and
Trying to resolve multiple gastro issues.
After only 4 months under the care of Dr. Havemann I feel much better. He explains medical issues clearly and has an outstanding bedside manner. He is very pleasant to communicate with and her office staff and their Endoscopy center is excellent. It takes at least a month to be able to schedule an appointment with him but the wait is definitely worth it.
I highly recommend him!!"
"Dr. Havemann and his entire staff are fantastic! My experience during my procedure was excellent...thank you to all !!!"
"5 in our family see Dr. or PA. Highly dependable and pleasant to see.
Richard"
"Dr. Reddy and staff are extremely professional and ready to help address and questions, concerns or issues. Very helpful and 5star service providers."
"Had a great experience during my visit. Doctor Tsai and staff did an outstanding job during my procedure. I highly recommend this facility!"
"It was my first visit to this mew facility. I felt very comfortable and safe. My wait was maybe 10 or 15 minutes before the doctor saw me. Dr. Dalton was very pleasant and explained my options clearly. I recommend her highly and I love the convenience of the new facility."
"No one likes to visit gastroenterology. It just doesn't appear on anyone's list of favorite things to do. Recent concerns of mine brought me to P.A. Laura Johnson for something outside of a normal follow-up. She, along with Dr. Havemann at A.G., have an all too rare ability to make you feel as though you're the only patient on their appointment list that day. She listens, analyzes, and charts a course of action that addresses your concerns. The testing she scheduled for me happened very quickly, with results called to me in a reasonable time. An amazingly gifted medical professional, I could not imagine receiving better care than at her hands."
"Dr. Reddy at Austin Gastro has been a great provider for me. She is very personable and quite helpful with any issues I have. She is willing to listen and offer assistance with any problem. Thank you, Dr. Reddy."
"5 Stars is not enough for Austin Gastroenterology! Amazing staff. Very friendly, kind and caring. Dr. Sheila Reddy is an outstanding!"
"Dr. Sheila Reddy was wonderful to work with."
"Very professional. Not in a rush and did a great job talking to me as a patient. I would highly recommend."
"Austin Gastroenterology’s staff and doctors are very patient oriented. They run appointments on time. Offer great advise and are very accommodating."
"Dr Havemann, Laura Johnson, and the entire staff have always gone above and beyond when caring for me. Their bedside manner is wonderful in what can be sometimes an uncomfortable position as a patient and the level of care they provide is second to none."
"The entire staff is amazing. Excellent experience in all aspects."
"Dr Havemann is a great doctor who not only proves his professional knowledge and procedural abilities but also has a great chair and bedside manner. He is kind, listens and proceeds to plans of care that put the patient’s needs as priorities. Dr Havemann has been my GI dr for about 12 years as well as my husband’s. I completely trust his judgement and highly recommend him!"
"Dr Tsai is excellent!"
"Dr Havemann is literally the nicest Dr. I have come in contact with in a long time. My Dad was a doctor, and growing up I can remember him taking an hour each night to call all of his surgery patients to check on them. Dr Havemann makes me feel like he cares about my health and my needs as much as I feel like my dad cared for his patients. I had a colonoscopy and upper endoscopy performed by Dr Havemann and I couldn’t recommend him more."
"Had a great experience with Ms Laura Johnson at Austin Gastro, at the hill country location. She was thorough and very efficient, and so was the MA."
"I have seen Dr Havemann several times. He is caring and understanding. He doesn’t make you feel rushed or anxious. He is very experienced. I have friends that have seen him also and we are all very pleased.
Hold time on phone has been excessive but once answered everyone has been patient and accommodating."
"Laura was more than great. Very personal and went the extra steps in getting my questions answered and personally called me with the answers in just a couple days."
"I cannot begin to express my satisfaction with Dr. Benjamin Havemann and his staff at Austin Gastroenterology. From the front desk, to the nurses, and the doctor, each and every one of them was courteous, professional, and made my visit as comfortable as they possibly could. I appreciated their follow-up and willingness to answer all my questions. A big thank you to all!"
"Takes time with you .and answers your questions"
"Dr. Havemann's is good and thorough gastrointernist. I would recommend him and his office. They've recently moved into a new office, still right by Lakeway Hospital. I'm a happy patient!!"
"Dr Haveman manages the care of my 90 year old mom who has cirrhosis of the liver. He is smart, kind, clear, patient and all his staff are as well. Doesn’t get any better than this in modern medicine. So grateful for their excellent care."
"A pleasant and thorough office visit!"
"Laura is thorough and thoughtful. She listens carefully to all concerns, explains as needed and formulated a workable treatment plan. I highly recommend her!"
"Dr. Havemann is very professional, has a good sense of humor and bedside manner, and took time to answer my questions."
"Very thorough "meet and greet" with Dr. Havermann's competent PA."
"Everything was great. Friendly staff. They really care about what you are saying"
"Both Dr. Haveman and Laura are exceptional. They listen, are very caring and concerned and smart. I have received follow-up calls both visits so far to determine how I was responding to new meds and to let me know they received prior authorization for coverage of my medicine. I felt like they drew down on their vast experience and knowledge to come up with solutions to complex digestive issues accompanying my Parkinson’s disease. And it’s no easy task to make someone who feels sick most of the time feel compelled to write a review. They deserve this public recognition."
"Very professional staff."
"I needed to be seen quickly after lab results and they were very quick to get me in. After my visit I was able to schedule my procedure the same week. Every person on their staff from scheduling to the Doctor was very polite."
"Dr Havemann listened to my concerns and included me in coming up with treatments."
"Consultation w Laura Johnson, PA was great! Hop surgery goes that great too!"
