Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
Reviews for AG Lakeway - Bee Cave, TX
"I found them online, and went inside to learn more about a procedure they offer, Lillian did an excellent job explaining everything to me and offering extra help and information, 5⭐️ customer service, great job! 👏"
"Britany and Lillian from Dr Tsai staff have been very patient, caring and informative . All my questions answered, and took lots of time to evaluate my needs . Thank you for making me feel very reassured and cared for !!"
"Great service and very thorough on billing and details of my appointment"
"Extra thorough. Correctly diagnosed a rare unexpected condition. Awesome service."
"Super nice people . I had surgery yesterday. Dr. Buckley and his team treated me with the utmost respect and care of any other doctors have delt within my past. Very caring doctors and nurses.If you were needing a great doctor I’d say Dr. Buckley would be the one for gastroenterologist."
"Everything went really well at the Dripping Springs office. Everyone there was pleasant & nice to talk with. That office was further away from my house so I'll probably go to the Lakeway-Bee Cave office next time."
"Such a great caring group of nurses. Dr Thia is the best."
"Great new location and very agreeable in person service. The phone service for scheduling needs improvement and monitoring."
"I'll keep it simple because it really comes down to this....I had a procedure done here and I walk away knowing that if every health care interaction we had done anywhere happened with the same kindness, communication, timeliness and professionalism that AEC exhibited, our health care system as a whole would be held in the highest regard. Their team is phenomenal. Please keep up the great work!"
"Great place and great staff. I highly recommend them. Very kind staff."
"My experience here was 100% positive. I was taken on time, each person introduced themself and told me what role they had and what they would be doing during the process, and each was kind, positive and caring. It went smoothly and as explained. I highly recommend this Gastro and Endoscopy Center. The whole experience from meeting Dr Emilie Dalton to the procedure and follow up call after was very positive. Thank you Dr. Dalton and your entire team!!!"
"Lillian, MA is wonderful! She is so helpful and kind. Britney, PA is also a great provider!"
"Excellent when all the hype"
"Very good all around. The check in was quick and efficient. Staff were amazing and made the entire process great. I can’t speak highly enough of them."
"Professional all the way and the nurses and all the staff made sure I was comfortable the entire time. I would highly recommend and I plan on going back when I need to."
"The doctors and nurses are great! They were efficient and made sure everything was understood by my wife and I. My procedure went quickly and was very comfortable. I woke up and headed home after a thorough check out! I would recommend them highly. Dr. Hafemeister is the best!!!"
"Very considerate and professional staff. Procedure was on time even though it was a 1 pm procedure."
"Friendly professionals"
"It was the most caring experience I've ever had in my life They care about their patients"
"Courteous, explained what they were doing and why"
"Great staff. Central location."
"Great staff. Central location."
"Everyone I encountered was pleasant, efficient, thorough and good at their job."
"Facility is very nice. The staff is exceptional!"
"Everyone I encountered was pleasant, efficient, thorough and good at their job."
"Facility is very nice. The staff is exceptional!"
"The staff was very professional and super informative about my procedure. I felt at ease and highly recommend them!"
"Heartfelt thanks to Dr. Sheila Reddy and her wonderful team during my procedure at the Bee Cave location. Thanks to Gabriela who checked me in. Special thanks to Sophia, Rachel, Emily, and Lynn. Sorry, I didn't get the names of the clinical team (anesthesiologist) assisting during the procedure. Please convey my thanks to them as well. Lastly, we cannot thank Lynn enough, who was very kind and friendly and ensured I was safely transported to my car by assisting me and my wife. For anyone hesitant or on the fence to get screened, I strongly recommend Austin Endoscopy Center and Austin Gastroenterology!"
"Laura, was very professional and knowledgeable. Very little wait time. Reviewed current medicines I have been prescribed. Would highly recommend this office for your gastrointestinal health."
"Laura is great. She takes the time to listen and consider everything going on before making recommendations. Didn't feel rushed or ignored."
"Grateful for the accessibility of Dr Dalton’s assistant Savannah. She is professional, kind and considerate."
"I came in for an endoscopy, and was made to feel comfortable from beginning to end. Everyone was on time. All the nurses were very professional and kind. My doctor, Craig Lubin is excellent! I highly recommend this location for procedures."
"I’ve been looking for reputable gastroenterologist for my parents and was recommended to Dr John Tsai. Since I need to bring both my patients to back-to back appts on certain days, the only availability was at Bee Cave location with Dr Tsai’s physician Assistant, Britney Dann for consult visits. After the appts went smoothly and our concerns were all answered, we then made follow up colonoscopy appts. Let me tell you, I couldn't be more satisfied with the experience. Because my father’s had previous incident during routine colonoscopy a few years ago elsewhere, he was extremely nervous. Dr Tsai and all his staff made us feel completely at ease with their professionalism and caring demeanor. They were thorough in explaining the procedure and what to expect, which really helped to alleviate any anxiety. The facility was impeccably clean and well-organized, which instilled additional confidence in their services. The procedure itself went very smoothly for both my parents than I anticipated, thanks to the skilled hands of Dr Tsai and his medical team. Post-procedure, Dr Tsai was very informative, taking his time to explain the findings and next steps. I was also particularly impressed with the follow-up care instructions and the promptness of the communication. Overall, the level of care and expertise was exceptional. I would highly recommend Dr Tsai at AG to anyone needing a similar procedure. It's comforting to know that such a high standard of medical care is available when needed. Thank you to everyone involved for making what could have been a stressful experience for my parents and I, a very manageable and positive one!"
"The care I receive at Austin Gastro is amazing. Professional, competent, and personable staff are incredible people. PA Laura Johnson is always detail-oriented and always leaves me feel that I'm her only patient."
"Doctors and nurses are caring. Totally outstanding. The front desk staff is awesome. Thank you. Easiest procedure i ever had."
"Pleasant and efficient from the receptionist to the provider to the scheduler for my routine procedure."
"Wonderful Experience with Nursing Staff and All Dr's involved. Austin Gastroenterology is the best. You will feel comfortable and confident and cared for."
"Excellent staff here, with the tiny exception that the pretty young girls at the front reception desk need to learn to smile, and be pleasant when “attempting” to interact with the patient. Young people’s culture has them communicating by texting with their phones. The rest of us out here are accustomed to face to face and speaking to each other. This problem is not specific to this location. I LOVE Dr, Havemann and his staff. Just bringing it to people’s attention we need to be social again, and young people, learn how. It is actually FUN to talk with people!!"
"9/10. The facility was very nice, and the vast majority of the staff were wonderful. They were attentive, considerate, patient and kind. The male nurse anesthetist was a bit heavy-handed with moving tubes and such that it was a bit uncomfortable, and the doctor was about 25 mins late, but all in all based on my experience I would absolutely recommend this practice."
"PA Laura Johnson is incredibly thorough and knowledgeable. Do a bit of homework and write down what you've tried, provide a complete picture of your health situation, and you will come out with a solid plan on how to move forward."
"Wonderful staff!!!! They make a dreaded prep worth the effort of the procedures results."
"Front desk staff were very professional, kind and organized. Medical visit was thorough. She was informative, VERY patient, knowledgeable. Check out staff were great too. Leaving there after a horrible ordeal I felt so hopeful."
"I met with Laura Johnson. She listened attentively and provided me with a thoughtful and practical course of treatment and analysis."
"Lauren Johnson isolated the probable cause of my pain in one visit (CT Scan was already available). The followup testing was scheduled the next week. Great service!"
"The care I receive at Austin Retina is amazing. Professional, competent, and personable staff are incredible people. PA Laura Johnson is always detail-oriented and always leaves me feel that I'm her only patient."
"Good"
"Very compassionate / friendly staff looking out for your well-being at all phases. Would definitely return. Everything went perfectly, and even accommodated some of my last minute rescheduling."
"I've always appre hated the dignity and real concer GA has shown me. Very professional, courtesy & concern, shown to me"
"Fantastic experience at a world-class facility."
"Dr.Haveman and staff are premier service from the office visit to the procedure service. Austin is fortunate to have this team of professionals."
"Laura was attentive, helpful, and friendly. She came up with a plan of action."
"Helpful and accommodating!"
"Everything was on time"
"Took the time to talk thru the process and answer a bunch of other questions we had. Thank you!"
"The employees were friendly and helpful during my visit."
"Very thorough and responsive"
"Professional friendly and timely."
"My detailed medical history was reviewed throughly, my symptoms were clearly heard and discussed in full, and a clear plan for moving forward with a new treatment plan was provided and discussed."
"Although my usual Dr. was on leave, her PA, Brittany, was extremely knowledgeable, professional, and listened to my concerns and responded with some changes in my medications.. She was wonderful 👏."
"The doctors assistant I met with was so helpful and kind. Thanks!"
"Very impressed with staff and cleanliness of the facility….I highly recommend Dr Havemann. My primary care physician referred me to him. Everyone took really good care of me."
"Austin Gastroenterology was very efficient and compassionate discussing my concerns and scheduling my procedure to accommodate my available dates."
"Briney Dann was professional and helped me to understand the cause of the problem. She was very knowledgeable and pleasant. Thank you Briney"
"Briney Dann was professional and helped me to understand the cause of the problem. She was very knowledgeable and pleasant. Thank you Briney"
"I was delighted with the recommendations from the PA, sorry I forgot her name. I think it's Tara but I'm not sure."
"Great facility, great people, great physicians. They treat you like a person and put your experience first at this center."
"Excellent care, knowledgeable staff, efficient records keroing and scheduling."
"I was delighted with the recommendations from the PA, sorry I forgot her name. I think it's Tara but I'm not sure."
"I could not have been happier with how smoothly everything went during my visit to the Austin Endoscopy Center at Bee Cave. The physicians and nursing staff were friendly, competent and professional. Everything associated with my visit ran right on time. This is a first-class clinic."
"I cant say enough about the staff, from the front desk to the procedure room. I was made feel as comfortable and taken care of as any medical facility I've been in. A heart felt thank you to them all. Excellent service.!"
"Dr.Scott Becker and his pa. Roxie was so amazing,id probably do a commercial for aec if you asked. Words cannot describe how this team took care of me.i hope I never have any more Issues ,but If I do I know ill be in good hands."
"Very friendly staff in the surgery prep area. I feel like I got very good care here and would highly recommend. This was an overall very good experience for me and my wife. Will return and recommend if given the opportunity."
"The staff is obviously very caring toward their patients and to each other. A fantastic team of professionals!"
"Every person I spoke with was exceptionally friendly and helpful. An outstanding experience all around."
"I had a colonoscopy at this facility several weeks ago and even though it doesn’t sound like it would be enjoyable it was one of the best medical experiences I have ever had. From the staff that checked me in to the nurses, to anesthesia staff to the physician who did the procedure all treated me with dignity, respect, were knowledgeable and professional. A well oiled machine. I highly recommended their services."
"Dr. Karthik Garapati, one of the best doctors I have ever come across in my life. When first time I met him, the way he introduced himself and explained me about my procedure. I had a feeling that I have no issue with my health, or I already recovered. Couple of weeks later I had a colonoscopy at this facility it was one of the best treatment experiences I have ever had. Staff that checked me in to the nurses, to anesthesia staff. Dr. Karthik, who did the procedure all treated me with dignity, respect, were knowledgeable and professional, with their warm touch I had a feeling that I was with my family. Magnificent to miracle procedure report, stating "Good news. I wish I have more words or better words to recommend their services."
"What a great overall experience today at Austin Gastroenterology in Bee Cave/Lakeway! From the start, checking in with Jessica that had a great personality and very friendly, to getting a perfect IV started by my pre-op RN Sharon (who was also friendly and she and I were joking with each other) to an uneventful, successful and professional procedure from Dr. Havemann and closing it out with my post-op RN Sujana, my 2 hour visit there was truly a pleasure done in a nice, new, clean facility Thanks!"
"Everyone was helpful, kind, and professional."
"My interactions with Dr. Havemann, plus the anesthesiologist and every person working at Austin Gastro was flawless. Talk about nice. The many people I came in contact with were just over the top kind, friendly, patient. I just can’t say enough about them. I felt privileged to be in their company. It was a nice experience for me. Plus they treated each other in the same manner, friendly, kind, thoughtful. Dr. Havemann of course is always great to be around. Just such a personable guy that every employer would want leading their company. If I’m around in a few years I’m sure I’ll see him again. My great pleasure."
"Excellent service, excellent customer care, just had the procedure, I am totally impressed. Thank you Austin Gastro"
"Quick response time and was able to set appointment with PA in a last minute situation"
"My first visit with Dr Laura Johnson was a great experience. She showed empathy and caring towards me as a patient. She took her time to listen and asked the questions necessary for my visit at the moment of consultation. She showed respect and explained the steps for my up coming procedure. She also told me Dr Benjamin Havemann is very good with lots of experience, and I would be in good hands."
"Short time in and out. Everyone was sweet and helpful and called me back a couple of times to check on me. Appreciate that!"
"The staff was very helpful and nice. All my questions were answered about my up coming procedure. Very professional."
"My experience was great and the staff made sure I was very comfortable. They responded quickly when pushing button for assistance. The staff was great from the time i arrived to the time I left. Thank you!"
"First of all we (my husband and I) travelled over 2 hours from our hometown for this visit and were seen in Lakeway. Our first impression was the woman who checked us in. She was not friendly and I don’t recall even one smile. I actually felt as if our presence annoyed her. Which is very off-putting, as we had driven very far for this appointment and didn’t feel welcome. (Which was weird since the woman who scheduled us, was delightful over the phone. I guess that’s a different location.) We didn’t have to wait long to see the nurse and the provider, whom we really liked. They were both very nice. My husband was very comfortable talking with Brittany. She was wonderful, nonjudgmental, answered all of our questions throughly and we felt like his health concerns were resolved for the time being. The check-out gal and woman that scheduled my husband for his procedure, were also very pleasant and helpful. Mostly everyone we talked to was very chill and we didn’t feel anxious about any of it. Which is huge for us! I would consider a new receptionist for five stars. Overall would recommend, because of course it’s possible the receptionist was just having a bad day. Looking forward to meeting the doctor who will be doing the procedure. He is highly rated."
"My experience was great and the staff made sure I was very comfortable. They responded quickly when pushing button for assistance. The staff was great from the time i arrived to the time I left. Thank you!"
"I have been treated very well by Dr. Haverman and his staff."
"The whole process and AEC team was a well oiled machine. Each different member that interacted with me was personable, welcoming, helpful, clear and concise with exactly was going to happen and what to expect. The facility was clean and organized. I thought very highly of all of the staff, they were all very professional without being stiff/cold/sterile. It seems like a well run office and organization with happy staff and support."
"Outstanding experience! The entire staff is very caring, friendly, positive, respectful, also knowledgeable and efficient (Dr Garapati, nurses during the procedure Marina Z, Arushi G, Lynn B, Hillary L, endo tech Haley J, anesthesiologist Dr Kamel, the very kind registration nurse Ann, the nurses very helpful on the phone Jenny, Marina, Joan, also Dr's office assistant JiWoo). I mentioned all their names to show that the entire team and environment is special. Also the facility is super clean and highly equipped. I strongly recommend this place."
"Each person on the staff that I had contact with was courteous, helpful, and appropriately concerned with my healthcare and the experience that I had during the procedure. That people and that facility are simply great."
"Everyone including the receptionist, nurses, and doctor were very friendly, informative, and professional. I had a very pleasant experience with my procedure and would recommend the same staff and facility."
"Loved the Physicians Assistant. Knowledgeable, kind, listened and gave solid suggestions."
"I had a colonoscopy yesterday at Austin Gastroenterology at Lakeway. The staff at this location are truly amazing. Not “some” not “most” but every single person I can in contact with made me feel very special. They were professional, knowledgeable, kind and patient. I could not be more pleased. Whoever is doing the hiring for this location has done and excellent job of getting the right people. They set a very high standard!"
"Laura..PA is great 👍 spends quality time & explaining issues!"
"Very friendly staff, great care, very easy / comfortable discussing my situation. About as pleasant an experience as one could hope for."
"My procedure was perfect! I was relaxed and comfortable, and ALL the staff were super friendly and genuinely concerned about my feelings and comfort. I'll have NO problem going back there for future colonoscopies! Thank you to all!"
"Needing a colonoscopy is not fun and neither is the prep. The center made the experience as pleasant as possible under the circumstances. The nurses and medical staff were caring and kind."
"It was great. Well organized and on time."
"The entire staff made the experience great, from start to finish. It was the perfect balance of informative kindness, while also realizing that most people (me) wanted to get down to business quickly & get it done. The whole process was seamless, smooth and (it feels weird to say) light-hearted. They really made a tough and sometimes awkward procedure feel very approachable. If/when I need services again, I will 100% be coming here."
"Everyone was very friendly and professional. I appreciate the care they gave me and I definitely would give referrals for Austin Gastroerology."
"Very attentive and thorough. Listen and care"
"Do I say I had a 5-star experience? No one wants a colonoscopy however mine could not have gone better. I think my nurses were Martina, Kelly, Joan, Sheila and Eric (who gave me the I.V.). Each one was so personable and comforting. We even laughed a bit while at the same time my nurses were efficiently caring for me, making final preparations for the procedure. I'll tell you, the moment Joan took my hand and told me she'd be taking care of me during the actual procedure my anxiety melted. That smile of hers! However, they were all just wonderful. I loved that the ginger ale I'd told Martina I wanted after the procedure was waiting for me and delivered immediately upon my asking. Shelia even brought me a wonderful coffee after I drank my ginger ale. I hate to go on and on but I am just so impressed and I appreciate everyone's efficiency, attention to detail, my comfort, the reassurance provided, and, of course, along with my doctor, the excellent medical care I received. Thank you for going the extra mile for me, for your patients."
"I saw Laura Johnson and even though it was the day before Thanksgiving, she wasn’t hurried and listened closely. Very friendly office and helpful."
"Very professional"
"I really liked Dr. Zann. She was very attentive and took time to talk"
"This is the place to go for gastro care! So friendly and reassuring! Can’t say enough about be staff!"
"Dr.Duddempudi is profesional great in maintaining communication about treatment and follow ups"
"He is the best!!!, he listens and explains every step😊"
"After i left my son shared a experience and he is leaving town so i need to reschedule David Raesz"
"Free coffee for visitors 😊"
"You were great. Enjoyed meeting you. Great bedside manner and personal. Refreshing to meet a medical professional that is also so human!"
"I had a great experience here! This was the first Dr to sit and give me enough time of day to actually hear out my symptoms and concerns. I would def recommend!"
"Efficient, caring, professional and reassuring."
"This was my first endoscopy/colonoscopy procedure. I was extra timid about the prep. I started appointments at the south office and rescheduled to Bee caves because it was the first available. Dr. Reddys staff was wonderful. The morning of, I arrived for checkin, the staff was thoughtful, caring & efficient. I immediately felt less nervous and was out (literally) in the blink of an eye. Grateful to have it behind me. Pun intended. Thanks guys — see you in 10 years!"
"Brittany listened very well and was focused with her questions while we were in the exam room. She didn’t start offering solutions but thoughtfully discussed options and the reasoning behind them. I felt confident and not rushed for decisions."
"Very professional Doctors and Staff. Very kind and understanding. I highly recommend Austin Gastroenterology for your Colonoscopy!"
"Very pleased with my experience. Professional courteous and respectful."
"Dr. Chia-Wen (Kevin) Hsu and his nurse Yulia Lyuboslavsky are the best of the best. The offices are clean, well maintained, the surgical facilities are state of the art. I met with Yulia a few days before my procedures and we talked about what tests were ordered and all the details of what to do to prepare for the procedures. I then met with Dr. Hsu before the surgery. He answered any questions and made sure to explain all the details and what I would expect. Recovery was pretty immediate, there was a small amount of blood on day two but I had pretty large polyp so not too bad. The doctor and nurse checked in with me by phone and email. No other complications at all. Dr. Hsu is always in high demand and has some special rules around scheduling. With his team being the best in the region, best to follow the rules and just don't reschedule or cancel unless you want to go find a new lesser doctor."
"Dr Havemann and staff are very knowledgeable and professional"
"I just had my consult for a procedure in about 4 weeks. The PA was very kind and professional. She went over the risks and benefits of the procedure and answered all of my questions. The staff at the desk were friendly and efficient. I feel a lot better about doing this type of invasive procedure now"
"Very knowledgeable man. And I have referred several people to him."
"I have been with Dr Becker for several years and have always experienced him being very professional, thorough and humorous."
"Dr. Hafemeister and his staff were friendly, courteous but most of all professional. They communicated clearly all aspects of the procedure and answered all my concerns and questions."
"The team was amazing! Lynn, Hillary and Dr. Havermann are true professionals. Dr. Havemann’s PA was excellent as well. Thank you."
"I was the 1st timer. In my experience with Austin Gastroenterology was very pleasant. Everyone was very nice and made me feel good considering I didn't know what to expect. I would highly recommend them."
"Dr. Sheila Reddy and Summer at Austin Gastro (Bee Caves location) provided friendly and compassionate care."
"Very professional, prompt, courteous. Laura Johnson is very professional, warm, i nformative , genuinely interested in a patients concerns."
"I felt very comfortable with the whole experience. The doctors and nurses were warm and professional and the facility was pristine. The warm blanket before my procedure was very much appreciated."
"I highly recommend the Austin Endoscopy Center. I have used their service more than once over the years, and will gratefully continue to do so. The staff is professional, friendly, and efficient. The Center offers first-class facilities in multiple locations. Detailed instructions are provided for preparation, and each procedure is carefully explained."
"Very professional staff and facility. Scheduling, intake and immediate feedback following the procedure complete with pictures were all great. I never thought getting a colonoscopy could be such a low stress experience."
"Dr. Reddy is one of the best doctors I have ever met. Dr. Reddy is a great M.D. that answered all of my questions and concerns , and provided me with information and care that significantly sped up my recovery. The staff is great and very helpful as well. Thank you Dr. Reddy and Austin Gastroenterology!"
"Dr. John K Tsai is a very courteous and highly knowledgeable doctor. I had endoscopy and colonoscopy done together by him. I never had any discomfort. His staff are very nice. I highly recommend him."
"I had an excellent experience from the scheduling and front desk people up through the nurses assistants and PA Laura Johnson. All were genuinely friendly, knowledgeable and helpful. PA Laura Johnson was fantastic. She was straight forward and she explained things simply without ever being the slightest rushed or condescending. She provided a great plan, with options."
"Dr. Tesi is the real deal. I’ve never had a Dr. listen so intently and with compassion about my symptoms which have been going on for several months. No other Doctor has been able to figure out what was wrong until now. In fact, the entire team that worked with me was the best I’ve ever had in the medical arena. I realized, after my procedure and experience, that Dr. Tesi, and his team are the best I could have possibly hoped for with regard to their expertise, professionalism, compassion, follow up, scheduling, everything. Thank you! Dee Elko"
"Was put at ease from the moment I sat foot in the office. Everyone was extremely friendly and courteous. Would highly recommend Dr. Tsai and members of his staff to friends and family."
"Every single person I dealt with was so friendly and helpful. This was honestly one of the best experiences I've ever had with a doctor's office. I really appreciate it. Dr. Havemann is great and easy going, and he really does have a great team helping him. They explained things well before the procedure. They answered my questions ahead of time as far as how payment and insurance would work. They got be checked in quickly and made it easy to get comfortable while I waited (a very short wait). The people (nurses, etc.) that helped me before and after were all as nice as could be. The anesthesiologist was also friendly and put me at ease. Great experience really."
"Dr Reddy is kind and knowledgeable. She listens and makes sure you leave her office feeling like you have been taken care of. I was having a hard time getting my insurance to cover the IBS medication I needed and she fixed the issue."
"I feel fortunate to have Dr Haveman as my gastroenterologist. A kind gentleman with wide knowledge and experience. iQ over 140 but still has marvelous social skills. Very patient and really listens, never rushed or tired. You could be shipwrecked on an island with him and have a great time."
"WONDERFUL experience! All staff were caring and thoughtful."
"Just had my first (routine) colonoscopy so I was a little nervous and unsure of what to expect. The check-in process at this center the morning of my procedure went very smoothly. Staff were all courteous. The nursing/medical staff got me back quickly and seeing my uncertainty, they were super reassuring. They explained everything thoroughly and got me settled in and comfortable before my procedure. Dr. Havemann is the best! He has a wonderful bedside manner, super thorough, and provides the highest quality of care. I would highly recommend this facility and Dr. Havemann to anyone needing gastroenterological care."
"This is a lovely new professional endoscopy center that I had the pleasure of having both and upper and lower GI performed by Dr Dalton-Fitzgerald. The staff were all very attentive and professional making sure I was well informed and taken care of during my entire visit. The entire process from check in, to procedure, and to then discharge was streamlined. I would be happy to return to this facility and be taken care of by all who work at the center. Having been a registered nurse myself, I can honestly say these things about Austin Gastroenterology."
"I am always grateful at the time Dr. Havemann spends with me and my family at each visit. We never feel rushed and he always listens carefully and gives us his full attention. That is something that is rare these days in healthcare. The staff is welcoming and professional and the follow up is great! I would highly recommend Dr. Havemann and Austin Gastroenterology."
"I am in customer service and for that reason I'm extremely picky about customer service. I'm also very frank. But, I must say every moment of this experience, from the moment I arrived until the moment my parents picked me up in the parking lot, every person I met was professional, friendly to each other and to me, they explained things thoroughly, simply and directly. I was very impressed. You asked in the survey if I would recommend your surgery center to a friend, I already have."
"I have seen Dr. Tsai many times and have had a surgical procedure done with a scope. He is the best Gastroentrologist that I have been to in the 38 years I have lived in Austin. I have been to other Gastroentrologists here that didn’t know what was wrong with me. Dr. Tsai knew immediately and said it should have been taken care big in 2009 and 2015 but due to incompetent doctors it was not fixed. Dr. Tsai is very nice and takes the time to explain problems with you and even draws pictures to explain what it needed. I would recommend that anyone needs a gastro doctor to do to Dr. Tsai. He is the absolute best specialist in this area. When I needed a specialized and dangerous surgery done he referred me to a surgeon who specialized in my problem. He is kind, considerate and has compassion for his patients."
"Very good experience all around. Wait time was very short. ALL the staff was extremely friendly. And the doctor was very informative, friendly, patient, and understanding. I look forward to being a long time patient. I would HIGHLY recommend this office to anyone! A++"
"Excellent service from Dr. Tsai! Took time to listen to what my symptoms were and gave me a plan of action that I was happy with. Very personable, friendly, knowledgeable and efficient. The entire office staff and the nurse were equally pleasant and efficient. I am a very happy patient!!"
"The facility was immaculate and clean, the service was impeccable with the staff showing the right amount of professionalism as well as compassion!"
"Procedure went well, it was over before I knew it."
"Had first colonoscopy at the Bee Cave Endoscopy Cernter. Well done! Staff were professional and courteous. Recommended without exception! cheers"
"I had an endoscopy and colonoscopy. I felt that Dr Emilie Dalton was attentive and compassionate. She really listened. I am really glad to have her as my gastroenterologist."
"Dr. Tsai is helping me figure out and treat GI issues that have been intermittently bothering me for decades, and which previous medical providers were unable to help me with. He listens well, instills confidence, and creates and clearly explains a logical plan of action."
"Dr. Havemann was great! Very kind and thorough! Very pleasant experience!"
"Very sharp. Very friendly."
"Dr. Tsai is helping me figure out and treat GI issues that have been intermittently bothering me for decades, and which previous medical providers were unable to help me with. He listens well, instills confidence, and creates and clearly explains a logical plan of action."
"BEST DOCTOR EVER! I feel very blessed to have chosen Dr. Tsai as my gastroenterologist doctor. I feel very comfortable with my office visit and my upcoming follow-up. The doctor was very knowledgeable and although I came unprepared, he was right on it and he and his assistant was able to get my lab results and correspondence from my family physician doctors within minutes. The entire team is GREAT and very well organized.🙂 Might I add... Very handsome doctor as well!!! 😉"
"BEST DOCTOR EVER! I feel very blessed to have chosen Dr. Tsai as my gastroenterologist doctor. I feel very comfortable with my office visit and my upcoming follow-up. The doctor was very knowledgeable and although I came unprepared, he was right on it and he and his assistant was able to get my lab results and correspondence from my family physician doctors within minutes. The entire team is GREAT and very well organized.🙂 Might I add... Very handsome doctor as well!!! 😉"
"Dr. Tsai is very polite and knowledgeable. If you are having complications finding out what’s going on, I’d recommend him for diagnosing especially! The best doctor I’ve seen, where I didn’t feel like I was being shuffled out for the next patient to come in."
"Dr. Tsai is very polite and knowledgeable. If you are having complications finding out what’s going on, I’d recommend him for diagnosing especially! The best doctor I’ve seen, where I didn’t feel like I was being shuffled out for the next patient to come in."
"Very kind and gentle when speaking with you Excellent Doctor bedside"
"Dr Reddy was incredibly thorough, kind and genuine at my appointment. I had gone to a few gastroenterologists before I found her and didn't have great experiences, right when she walked into the room, her energy put me at ease. She listened to me and made sure all of my concerns were dealt with and came up with a game plan I was comfortable with. I highly recommend her."
"Highly recommend, Dr Tsai and his staff make the procedure of having a camera go down your throat a pleasure 👍"
"My experience with Dr. John Tsai was nothing less than exceptional. Dr. Tsai addressed my concerns and shared information to help me make a decision that was right for me. He’s confident and good at what he does. After we met I was confident that Dr. Tsai is the physician I want to do my colonoscopy so I set it up and a week later the procedure was done."
"No one likes to visit gastroenterology. It just doesn't appear on anyone's list of favorite things to do. Recent concerns of mine brought me to P.A. Laura Johnson for something outside of a normal follow-up. She, along with Dr. Havemann at A.G., have an all too rare ability to make you feel as though you're the only patient on their appointment list that day. She listens, analyzes, and charts a course of action that addresses your concerns. The testing she scheduled for me happened very quickly, with results called to me in a reasonable time. An amazingly gifted medical professional, I could not imagine receiving better care than at her hands."
"Dr. Sheila Reddy has been exemplary in her treatment. I came in with a sore stomach, and after an endoscopy found 3 ulcers. She put me on a wonderful medicine, Dexilant, which not only cured my ulcers w/o surgery, but put to rest the gerd problems caused by the hiatal hernia that several others doctors had failed to resolve. Right now her office is attempting to allow Medicare/TRICARE (military) to allow me to continue on this fantastic med rather than go back to Prilosec which I had been on 2x a day previously. I applaud them, because it hasn’t been easy. Right now we don’t know which way the wind will blow upon this endeavor. Wish Dr. Reddy’s office and me luck. Update: I lost my debate with Medicare/TRICARE, but Dr. Reddy found a medicine that supported my nasty herd problems. I haven’t had another ulcer since."
"Dr. Tsai is great to interact with. Have been engaging with him for a little over a year and his approach to treatment seems quite reasonable. Have been to multiple offices to see him and both times the staff was fantastic as well."
"Dr. Tsai was great! Very knowledgeable and totally put me at ease about my upcoming appointment. He also took the time to talk with me and answer questions about my overall health and not just my GI procedure. I would highly recommend him to anyone."
"5 in our family see Dr. or PA. Highly dependable and pleasant to see. Richard"
"Dr. Reddy at Austin Gastro has been a great provider for me. She is very personable and quite helpful with any issues I have. She is willing to listen and offer assistance with any problem. Thank you, Dr. Reddy."
"Dr. Reddy and staff are extremely professional and ready to help address and questions, concerns or issues. Very helpful and 5star service providers."
"I have been a patient of Dr. Havemann at Austin Gastroenterology for quite a few years and cannot begin to sing the praises of this doctor and his group enough. They are very thorough, knowledgeable and skilled in their work, as well as being open and compassionate with patients and their families. I recommend their services to everyone who needs the very best in their field! Rhonda Behrens"
"Dr Tasi was a very easy Dr to talk to and with a scheduled procedure very professional. I will recommend him everytime."
"I appreciate the amount of time and quality care that Dr Tsai provided on my first visit, and Lillian and Shawn have been INCREDIBLE at communicating clearly expectations and results."
"Had a great experience during my visit. Doctor Tsai and staff did an outstanding job during my procedure. I highly recommend this facility!"
"Everyone is so friendly and professional. Dr. Tsai is awesome! Highly recommend!"
"The staff and doctor were amazing. Everyone was very kind, understanding, and knowledgeable. Everyone made sure I understood what was happening and made sure I was comfortable. The team made this a good experience."
"It was my first visit to this mew facility. I felt very comfortable and safe. My wait was maybe 10 or 15 minutes before the doctor saw me. Dr. Dalton was very pleasant and explained my options clearly. I recommend her highly and I love the convenience of the new facility."
"Great medical care."
"Dr Tsai and everyone else involved in the process were great. My procedure went smoothly and was on time. I will definitely continue to use Dr Tsai and Austin Gastro."
"Would highly recommend to anyone having gastrointestinal issues...great staff and doctors!"
"Dr. Havemann is an outstanding physician. I have been under the care of 2 gastroenterologists for the past 10 yrs and Trying to resolve multiple gastro issues. After only 4 months under the care of Dr. Havemann I feel much better. He explains medical issues clearly and has an outstanding bedside manner. He is very pleasant to communicate with and her office staff and their Endoscopy center is excellent. It takes at least a month to be able to schedule an appointment with him but the wait is definitely worth it. I highly recommend him!!"
"Dr. Haverman is a straight talker. This will be my second procedure, 8 years apart."
"Dr. Havemann and his entire staff are fantastic! My experience during my procedure was excellent...thank you to all !!!"
"Dr. Dalton is awesome. She is matter of fact, personable, knowledgeable and listens to her patients. I would highly recommend her to anyone seeking a Gastronomic Specialist!"
"Very professional. Not in a rush and did a great job talking to me as a patient. I would highly recommend."
"Dr Havemann, Laura Johnson, and the entire staff have always gone above and beyond when caring for me. Their bedside manner is wonderful in what can be sometimes an uncomfortable position as a patient and the level of care they provide is second to none."
"Dr Havemann is literally the nicest Dr. I have come in contact with in a long time. My Dad was a doctor, and growing up I can remember him taking an hour each night to call all of his surgery patients to check on them. Dr Havemann makes me feel like he cares about my health and my needs as much as I feel like my dad cared for his patients. I had a colonoscopy and upper endoscopy performed by Dr Havemann and I couldn’t recommend him more."
"Dr Havemann is a great doctor who not only proves his professional knowledge and procedural abilities but also has a great chair and bedside manner. He is kind, listens and proceeds to plans of care that put the patient’s needs as priorities. Dr Havemann has been my GI dr for about 12 years as well as my husband’s. I completely trust his judgement and highly recommend him!"
"Dr Tsai is excellent!"
"The entire staff is amazing. Excellent experience in all aspects."
"Dr. Sheila Reddy was wonderful to work with."
"Dr Haveman manages the care of my 90 year old mom who has cirrhosis of the liver. He is smart, kind, clear, patient and all his staff are as well. Doesn’t get any better than this in modern medicine. So grateful for their excellent care."
"A pleasant and thorough office visit!"
"Laura was more than great. Very personal and went the extra steps in getting my questions answered and personally called me with the answers in just a couple days."
"Laura is thorough and thoughtful. She listens carefully to all concerns, explains as needed and formulated a workable treatment plan. I highly recommend her!"
"Dr. Havemann is very professional, has a good sense of humor and bedside manner, and took time to answer my questions."
"Dr Haveman manages the care of my 90 year old mom who has cirrhosis of the liver. He is smart, kind, clear, patient and all his staff are as well. Doesn’t get any better than this in modern medicine. So grateful for their excellent care."
"Dr. Havemann's is good and thorough gastrointernist. I would recommend him and his office. They've recently moved into a new office, still right by Lakeway Hospital. I'm a happy patient!!"
"Takes time with you .and answers your questions"
"I have seen Dr Havemann several times. He is caring and understanding. He doesn’t make you feel rushed or anxious. He is very experienced. I have friends that have seen him also and we are all very pleased. Hold time on phone has been excessive but once answered everyone has been patient and accommodating."
"I cannot begin to express my satisfaction with Dr. Benjamin Havemann and his staff at Austin Gastroenterology. From the front desk, to the nurses, and the doctor, each and every one of them was courteous, professional, and made my visit as comfortable as they possibly could. I appreciated their follow-up and willingness to answer all my questions. A big thank you to all!"
"Dr Havemann listened to my concerns and included me in coming up with treatments."
"Both Dr. Haveman and Laura are exceptional. They listen, are very caring and concerned and smart. I have received follow-up calls both visits so far to determine how I was responding to new meds and to let me know they received prior authorization for coverage of my medicine. I felt like they drew down on their vast experience and knowledge to come up with solutions to complex digestive issues accompanying my Parkinson’s disease. And it’s no easy task to make someone who feels sick most of the time feel compelled to write a review. They deserve this public recognition."
"Dr Havemann listened to my concerns and included me in coming up with treatments."
"Very professional staff."
"I needed to be seen quickly after lab results and they were very quick to get me in. After my visit I was able to schedule my procedure the same week. Every person on their staff from scheduling to the Doctor was very polite."
"Very thorough "meet and greet" with Dr. Havermann's competent PA."
"Everything was great. Friendly staff. They really care about what you are saying"
"Consultation w Laura Johnson, PA was great! Hop surgery goes that great too!"