GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
"Rosanna made me feel welcome - my insurance was the same, sos all I had to do was update personal data, and sign okay to treat papers. The Polish? technition? Tatyana? was very efficient and Samantha Liam was very beautiful, but I knew she was married. The only problem was that i didn't have any questions already thought through before I came, and so they didn't get answered. Once i got home some questions arose, but it was too late to ask. Kelly helped me reschedule for next year when my insurance will reset, and she was not only cordial, but encouraging because she did what my mom used to do- let me know that I'm making good decisions. Also, the building, waiting areas, and offices were really clean, and well-maintained. Sincerely, Brian Carlson ."
"Not sure where all these low ratings are coming from. Since the first time I went there last year the front desk has been so friendly and comforting. They really make you feel at ease. Dr.bernsen is also very reassuring to me. I always feel like I’m in good hands. No matter if it’s for a colonoscopy or just a regular visit, I have a pleasant experience. I am able to get ahold of the office and schedule appointments either by phone or the portal messenger. Overall, amazing office."
"I drove to the office to request an appointment and to my surprise they had an opening that day with Erin (PA). I only waited 20 minutes from the time I arrived at the office. The entire staff was very friendly and helpful. Was a very positive experience."
"The staff and doctors are terrific! I felt listened to by the nurse and the doctor. The scheduling system was a bit frustrating. Left numerous VM until I used the text system and was told a scheduler would contact me in 3-5 business days. Setting up the appointment was not ideal."
"Was extremely happy with my visit. The NP Erin, spent a lot of time going over my symptoms and set up a plan to relieve my issues. Following up in a month to see how it is working."
"Dr.Pillai is an above excellent Doctor !!! Always very professional. His entire staff are all excellent ladies. I always feel very comfortable & well taken care of. ILLINOIS GASTROENTEROLOGY deserves 10 stars I owe my life to Dr Pillai literally ! Nothing but praise for the entire surgical staff !"
"I saw Samantha NP for my first visit. She was very nice but felt my first visit was rushed. I felt the visit could've been more thorough but overall the visit was good."
"Dr Pallai is The Best!! One of a Kind! Our Whole Family goes to him. He is Very knowledgeable. He is Kind, Caring and Personable.Great bedside manner! If he doesn’t know the answer , he will find the answer. The Staff and His Nurses are All TopNotch!"
"I have been a patient of Dr. Sun for 10+ years and he is the best. He is funny and genuinely cares for his patients. Both my nurses for prep and recovery were amazing! I felt comfortable, relaxed, and well care for before and after my procedure."
"Every single person I encountered of the staff and the doctors was extraordinarily kind and cheerful.They put me at ease, kept me comfortable, and my procedure went right on schedule. I’m very grateful!"
"Both Dr Pillai and Dr Stinneford are outstanding doctors who always give me the best medical care I can ask for. On top of this they are very compassionate doctors who do their upmost to make their patients feel comfortable as well as well informed on any procedures required as well as what the patient can expect."
"From the scheduling process, procedure and discharge….everything was seamless. Would definitely recommend for any GI related issues. Dr Pillai was awesome……. The best!!!!"
"Was straight forward I was made to feel comfortable. They asked a lot of questions to make a full and complete history. Very happy with my experience."
"I don’t believe I have ever been to a more welcoming medical office. From reception to check out every staff member was kind, polite and efficient. Each individual made everything clear and understood. My first time meeting Sam, the nurse practitioner, made I it obvious that had chosen the right practice. Her kindness and knowledge were immediately evident."
"Great doctor, nurses and staff. Hospital was clean and on time. Dr. Pillai has great bedside manner and does a great job explaining everything. Very happy."
"My procedure was quick and easy to schedule. They kept me informed of expectations and the day of the procedure went as smooth as it could possibly go. Dr. Liem was great!"
"Friendly staff from front door to your wheelchair ride to your car. Staff made my time in their care comfortable. 5Stars....keep up the good work...JOB WELL DONE"
"I have HOPE again after visiting the GI Alliance of Illinois: Arlington Heights office. The staff was amazing! The NP Samantha was intelligent, listened to my concerns and immediately developed an action plan to help make me feel better. Everyone was nice and was proactive. Thank you for making this an outstanding experience!!! You all are rock stars!"
"GI Alliance of Illinois is a misleading name for a gastroenterology health care center in Arlington Heights which has served our family for a quarter century. Great doctors and staff. The Arlington Heights location is so sophisticated that there are facilities on site to perform those needed colonoscopies or endoscopies. It’s the best care you can get."
"Entire experience was top notch. Attentiveness of staff and Dr. Gambla was wonderful. Prep instructions were clear and easy to follow. I had quite a bit of anxiety about the procedure, though the pre-calls were very helpful and helped relieve my stress level."
"The allied staff was very helpful and prompt in answering any questions I had, the doctor was very reassuring and I felt well taken care of. I was impressed that Dr. Himself called after and checked up on me."
"My visit with the nurse practitioner was professional and excellent. Unfortunately the messages that I left after my visit calls were never returned until 3 days later."
"I Liked the staff and how Samantha comfort me & said I'm not in this battle alone. However dr. Gluskin made me feel better in 2 days. Love the misdemeanor. Thx u to ur staff"
"Dr Gambla gives excellent care. He explained the procedure before beginning and a discussion of the results when completed. I felt very comfortable with him performing the procedure."
"I am very satisfied with the resolution of having the office reach out to me. The scheduler Marie was very helpful in addressing my concerns concerning the timeframe of my upcoming colonoscopy and managed to locate a slot beneficial to those concerns."
"Dr Pillai anesthesia, Tigist, Kristen, preoperative and post-op nurses and the GI tech made me comfortable. I am so grateful for such wonderful practitioners!"
"I've changed my rating. I had a miserable experience trying to get hold of this facility for my first appointment. Finally, after complaining to the home office someone contacted me and I was able to schedule an appointment. Upon showing up for my appointment I was taken immediately and the staff was attentive and competent. So, my rating went from 1 to 4. Samantha, the NP, was great... very informative and thorough. So, thanks for the big improvement."
"I was extremely nervous going into the hospital for this procedure, and everyone made me feel very at ease. Dr Pillai was so kind, patient and reassuring making me feel everything was going to be OK. He made sure that I was awake post procedure to relay the results. Thank you so much for making something so daunting so very easy."
"Wonderful team from the receptionist nurses , anesthesiologist, Doctor Sun. , I waited over a month for my appointment because it’s the best GI group in my area."
"I was very satisfied with the attention given to me at the Arlington Hts location. My appt was on time and the staff has always been very efficient and nice to me."
"Everything went great everyone was nice they made me fill comfortable. Because it was my first one I was scared. If you have questions they will answer them."
"Very friendly, professional, knowledgeable and helpful. Very positive, also. They all seemed happy to be working there which makes patients feel SO much better - more confident and at ease. 👍"
"Doctors at GI Alliance are wonderful! Dr. Kim and Dr Greenberg take time to discuss and explain in terms you understand. Never feel rushed, answers questions. The staff is very friendly and helpful. Thank you to Debbie for her assistance in scheduling. Strongly recommend if looking for a GI doctor."
"On time, pleasant and professional, take the time to explain the procedure. The doctor visits after the procedure and reviews the preliminary diagnosis and I get a follow-up the next day to see how I'm doing. Excellent!"
"I recently completed my first colonoscopy with Dr. Bernsen and everyone on the team at the Arlington Heights office was very helpful, knowledgeable and professional from the registration process through recovery. i also appreciated the follow up calls the next day and I highly recommend this group for any needed procedures."