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Patient Reviews

GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.

Reviews for Arlington Heights

5.0 Review from B.C. Source: Google Nov 02 2024

"Rosanna made me feel welcome - my insurance was the same, sos all I had to do was update personal data, and sign okay to treat papers. The Polish? technition? Tatyana? was very efficient and Samantha Liam was very beautiful, but I knew she was married. The only problem was that i didn't have any questions already thought through before I came, and so they didn't get answered. Once i got home some questions arose, but it was too late to ask. Kelly helped me reschedule for next year when my insurance will reset, and she was not only cordial, but encouraging because she did what my mom used to do- let me know that I'm making good decisions. Also, the building, waiting areas, and offices were really clean, and well-maintained. Sincerely, Brian Carlson ."

5.0 Review from S.B. Source: Google Nov 01 2024

"Every one was extremely nice.....excellent employees"

5.0 Review from N.R. Source: Google Oct 23 2024

"Not sure where all these low ratings are coming from. Since the first time I went there last year the front desk has been so friendly and comforting. They really make you feel at ease. Dr.bernsen is also very reassuring to me. I always feel like I’m in good hands. No matter if it’s for a colonoscopy or just a regular visit, I have a pleasant experience. I am able to get ahold of the office and schedule appointments either by phone or the portal messenger. Overall, amazing office."

5.0 Review from S.F. Source: Google Oct 22 2024

"I drove to the office to request an appointment and to my surprise they had an opening that day with Erin (PA). I only waited 20 minutes from the time I arrived at the office. The entire staff was very friendly and helpful. Was a very positive experience."

4.0 Review from R.R. Source: Google Oct 22 2024

"The staff and doctors are terrific! I felt listened to by the nurse and the doctor. The scheduling system was a bit frustrating. Left numerous VM until I used the text system and was told a scheduler would contact me in 3-5 business days. Setting up the appointment was not ideal."

5.0 Review from M.K. Source: Google Oct 04 2024

"Was extremely happy with my visit. The NP Erin, spent a lot of time going over my symptoms and set up a plan to relieve my issues. Following up in a month to see how it is working."

5.0 Review from D.N. Source: Google Oct 02 2024

"The staff are always professional and efficient."

5.0 Review from G.C. Source: Google Jul 12 2024

"NP Samantha— quite exceptional in IBS management— I learned a lot & feel like I now have someone to turn for help!"

5.0 Review from D.D. Source: Google Jul 11 2024

"Very organized and friendly service highly recommend"

5.0 Review from D.D. Source: Google Jul 11 2024

"Everybody was very professional very friendly did their jobs well"

5.0 Review from T.W. Source: Google Jul 11 2024

"Dr.Pillai is an above excellent Doctor !!! Always very professional. His entire staff are all excellent ladies. I always feel very comfortable & well taken care of. ILLINOIS GASTROENTEROLOGY deserves 10 stars I owe my life to Dr Pillai literally ! Nothing but praise for the entire surgical staff !"

5.0 Review from S.D. Source: Google Jul 11 2024

"Everyone treated me great and advised me in detail how the procedure was going to go. Thank you"

4.0 Review from C. Source: Google Jul 11 2024

"My visit and experience still doesn't explain why I still have diarrhea. More testing in my future."

4.0 Review from R.L. Source: Google Jul 03 2024

"I saw Samantha NP for my first visit. She was very nice but felt my first visit was rushed. I felt the visit could've been more thorough but overall the visit was good."

5.0 Review from L.A. Source: Google Jun 22 2024

"Dr. Palai and his team are great! They are always attentive to my comfort and my procedures always go smoothly and quickly."

5.0 Review from K. Source: Google Jun 21 2024

"Thorough and answered all of my questions. Ease of scheduling precedure was easy."

5.0 Review from A.B. Source: Google Jun 20 2024

"Everything went smoothly. Staff was attentive and friendly."

5.0 Review from C.B. Source: Google Jun 20 2024

"Dr Pallai is The Best!! One of a Kind! Our Whole Family goes to him. He is Very knowledgeable. He is Kind, Caring and Personable.Great bedside manner! If he doesn’t know the answer , he will find the answer. The Staff and His Nurses are All TopNotch!"

5.0 Review from J.V. Source: Google Jun 20 2024

"I have been a patient of Dr. Sun for 10+ years and he is the best. He is funny and genuinely cares for his patients. Both my nurses for prep and recovery were amazing! I felt comfortable, relaxed, and well care for before and after my procedure."

5.0 Review from L.I. Source: Google Jun 20 2024

"Dr. R. Pillai performed an endoscopy and colonoscopy at Sherman Hospital. He was very professional and very helpful with my questions."

5.0 Review from T.S. Source: Google Jun 05 2024

"Every single person I encountered of the staff and the doctors was extraordinarily kind and cheerful.They put me at ease, kept me comfortable, and my procedure went right on schedule. I’m very grateful!"

5.0 Review from W.G. Source: Google Jun 05 2024

"Best ever!!! Best dr. Best in responses, nurses, everything!"

5.0 Review from M.A. Source: Google May 25 2024

"Dr Pillai has been caring for my daughter for years. He is a very competent, caring doctor and we highly recommend him."

5.0 Review from M.S. Source: Google May 25 2024

"Great welcoming group"

5.0 Review from J.R. Source: Google May 25 2024

"Very good 👍 they took care of me and they were very nice to me all the time"

5.0 Review from E.T. Source: Google May 25 2024

"This is a great practice that takes great care of me every time!"

5.0 Review from D.M. Source: Google May 25 2024

"Both Dr Pillai and Dr Stinneford are outstanding doctors who always give me the best medical care I can ask for. On top of this they are very compassionate doctors who do their upmost to make their patients feel comfortable as well as well informed on any procedures required as well as what the patient can expect."

5.0 Review from C.F. Source: Google May 25 2024

"From the scheduling process, procedure and discharge….everything was seamless. Would definitely recommend for any GI related issues. Dr Pillai was awesome……. The best!!!!"

5.0 Review from K.S. Source: Google May 08 2024

"Was straight forward I was made to feel comfortable. They asked a lot of questions to make a full and complete history. Very happy with my experience."

5.0 Review from L.P. Source: Google May 08 2024

"I don’t believe I have ever been to a more welcoming medical office. From reception to check out every staff member was kind, polite and efficient. Each individual made everything clear and understood. My first time meeting Sam, the nurse practitioner, made I it obvious that had chosen the right practice. Her kindness and knowledge were immediately evident."

5.0 Review from J.O. Source: Google May 08 2024

"Very professional and knowledgeable"

5.0 Review from K.V. Source: Google Apr 08 2024

"Very friendly and punctual. Explains everything to you!"

5.0 Review from J.M. Source: Google Mar 29 2024

"Great doctor, nurses and staff. Hospital was clean and on time. Dr. Pillai has great bedside manner and does a great job explaining everything. Very happy."

5.0 Review from D.M. Source: Google Mar 20 2024

"Great Nurse Practitioner"

5.0 Review from K.H. Source: Google Mar 20 2024

"Entire experience was great. Thank you"

5.0 Review from J.B. Source: Google Mar 06 2024

"Very friendly and caring staff."

5.0 Review from M. Source: Google Mar 06 2024

"My procedure was quick and easy to schedule. They kept me informed of expectations and the day of the procedure went as smooth as it could possibly go. Dr. Liem was great!"

5.0 Review from M.P. Source: Google Mar 06 2024

"Friendly staff from front door to your wheelchair ride to your car. Staff made my time in their care comfortable. 5Stars....keep up the good work...JOB WELL DONE"

5.0 Review from W.S. Source: Google Mar 06 2024

"Dr. Joseph is a great Physician. He is friendly, knowledgeable and a great guy."

5.0 Review from C.O. Source: Google Mar 04 2024

"My experience at this office was very positive. Everyone I had contact with was very nice and friendly."

5.0 Review from S.C. Source: Google Feb 28 2024

"I have HOPE again after visiting the GI Alliance of Illinois: Arlington Heights office. The staff was amazing! The NP Samantha was intelligent, listened to my concerns and immediately developed an action plan to help make me feel better. Everyone was nice and was proactive. Thank you for making this an outstanding experience!!! You all are rock stars!"

4.0 Review from P.E. Source: Google Feb 23 2024

"Unfortunately, the surgery started an hour late. That was disappointing. The rest was pretty good though."

5.0 Review from R.R. Source: Google Feb 07 2024

"I was very pleased with my visit ,everyone was courteous, +patient ,+helpful I definitely would recommend location for their medical needs +quetions"

5.0 Review from M.W. Source: Google Feb 05 2024

"GI Alliance of Illinois is a misleading name for a gastroenterology health care center in Arlington Heights which has served our family for a quarter century. Great doctors and staff. The Arlington Heights location is so sophisticated that there are facilities on site to perform those needed colonoscopies or endoscopies. It’s the best care you can get."

5.0 Review from B.P. Source: Google Feb 02 2024

"Entire experience was top notch. Attentiveness of staff and Dr. Gambla was wonderful. Prep instructions were clear and easy to follow. I had quite a bit of anxiety about the procedure, though the pre-calls were very helpful and helped relieve my stress level."

4.0 Review from J.J. Source: Google Feb 02 2024

"Sometimes communication can be difficult."

5.0 Review from B.B. Source: Google Jan 27 2024

"Professional, compassionate and knowledgeable Healthcare."

5.0 Review from T.R. Source: Google Jan 27 2024

"Clean and nice building making you feel welcome. Very friendly and responsible staff."

5.0 Review from K. Source: Google Jan 17 2024

"The staff was friendly and accommodating."

5.0 Review from L.S. Source: Google Jan 05 2024

"Miss Cook was very helpful and polite."

5.0 Review from I.S. Source: Google Jan 03 2024

"Excellent care.Staff and doctors were professional courteous and friendly."

5.0 Review from L.B. Source: Google Dec 29 2023

"Fantastic Doctor and staff!!"

5.0 Review from N.H. Source: Google Dec 22 2023

"The allied staff was very helpful and prompt in answering any questions I had, the doctor was very reassuring and I felt well taken care of. I was impressed that Dr. Himself called after and checked up on me."

4.0 Review from A.D. Source: Google Dec 17 2023

"My visit with the nurse practitioner was professional and excellent. Unfortunately the messages that I left after my visit calls were never returned until 3 days later."

5.0 Review from M.K. Source: Google Dec 07 2023

"Dr. Dorfmeister is very professional and answers all my concerns."

5.0 Review from C.K. Source: Google Dec 02 2023

"I was able to have a phone appointment and it was fantastic Thank you"

4.0 Review from M.A. Source: Google Dec 02 2023

"I Liked the staff and how Samantha comfort me & said I'm not in this battle alone. However dr. Gluskin made me feel better in 2 days. Love the misdemeanor. Thx u to ur staff"

5.0 Review from J.K. Source: Google Nov 18 2023

"Dr Gambla gives excellent care. He explained the procedure before beginning and a discussion of the results when completed. I felt very comfortable with him performing the procedure."

5.0 Review from P.S. Source: Google Nov 17 2023

"I am very satisfied with the resolution of having the office reach out to me. The scheduler Marie was very helpful in addressing my concerns concerning the timeframe of my upcoming colonoscopy and managed to locate a slot beneficial to those concerns."

5.0 Review from E.L. Source: Google Nov 10 2023

"Very friendly staff, took great care of me!"

5.0 Review from M.H. Source: Google Nov 08 2023

"Clean friendly workers"

5.0 Review from C.L. Source: Google Nov 08 2023

"Very helpful I would refer other clients. They did a great job"

4.0 Review from P.U. Source: Google Nov 08 2023

"Once I had appointment, things went smoothly. Very difficult to reach scheduling desk."

5.0 Review from A.A. Source: Google Nov 04 2023

"No concerns or issues."

5.0 Review from A.A. Source: Google Nov 04 2023

"Dr Pillai anesthesia, Tigist, Kristen, preoperative and post-op nurses and the GI tech made me comfortable. I am so grateful for such wonderful practitioners!"

5.0 Review from L.S. Source: Google Nov 04 2023

"Very helpful"

5.0 Review from L.P. Source: Google Nov 03 2023

"Very warm and welcoming. Very kind. Wonderful visit - I was very happy to meet and discuss my needs with nurse practitioner Samantha Melroy."

5.0 Review from J.R. Source: Google Nov 03 2023

"Everyone make you feel welcome I really appreciate you all"

4.0 Review from G.F. Source: Google Oct 31 2023

"I've changed my rating. I had a miserable experience trying to get hold of this facility for my first appointment. Finally, after complaining to the home office someone contacted me and I was able to schedule an appointment. Upon showing up for my appointment I was taken immediately and the staff was attentive and competent. So, my rating went from 1 to 4. Samantha, the NP, was great... very informative and thorough. So, thanks for the big improvement."

5.0 Review from C.B. Source: Google Oct 27 2023

"Staff was very helpful in scheduling and billing"

5.0 Review from A.P. Source: Google Oct 24 2023

"Excellent care."

5.0 Review from B.B. Source: Google Oct 24 2023

"I was extremely nervous going into the hospital for this procedure, and everyone made me feel very at ease. Dr Pillai was so kind, patient and reassuring making me feel everything was going to be OK. He made sure that I was awake post procedure to relay the results. Thank you so much for making something so daunting so very easy."

5.0 Review from B.A. Source: Google Oct 20 2023

"Dr Pilai and his staff are kind and do a wonderful job helping patients like me."

5.0 Review from Z.S. Source: Google Sep 28 2023

"Wonderful team from the receptionist nurses , anesthesiologist, Doctor Sun. , I waited over a month for my appointment because it’s the best GI group in my area."

5.0 Review from R.L. Source: Google Sep 21 2023

"I was very satisfied with the attention given to me at the Arlington Hts location. My appt was on time and the staff has always been very efficient and nice to me."

5.0 Review from S. Source: Google Sep 20 2023

"Everything went great everyone was nice they made me fill comfortable. Because it was my first one I was scared. If you have questions they will answer them."

4.0 Review from W.M. Source: Google Sep 20 2023

"Doctor Lattin listened to my problems and understood and developed a treatment plan"

5.0 Review from J.M. Source: Google Sep 15 2023

"Super nice people."

5.0 Review from M.S. Source: Google Sep 12 2023

"They have a great team! My procedure was well organized from the very beginning and the staff was nothing but kind, professional and courteous!"

5.0 Review from R.W. Source: Google Sep 11 2023

"Very attentive and professional staff"

5.0 Review from M.M. Source: Google Sep 01 2023

"Staff was amazing, truly amazing 👏 ❤️ 😍"

5.0 Review from J.5. Source: Google Aug 25 2023

"Staff and G.I. Specialists have always been very courteous and professional."

5.0 Review from M.R. Source: Google Aug 18 2023

"Very friendly, professional, knowledgeable and helpful. Very positive, also. They all seemed happy to be working there which makes patients feel SO much better - more confident and at ease. 👍"

5.0 Review from D.C. Source: Google Aug 11 2023

"My office visit with Dr. Latten went very well. I did have some questions and he had the answers. Very pleased…. Thanks"

5.0 Review from M.R. Source: Google Aug 04 2023

"Everyone there is very friendly and in touch with your needs. I must say Dr Kim is above excellent and very thorough!"

5.0 Review from J.G. Source: Google Aug 04 2023

"Friendly, professional, staff, and doctor"

5.0 Review from E.M. Source: Google Aug 04 2023

"I am very happy with the quality of service I received at GI Alliance of Illinois. I will refer it to my friends."

5.0 Review from R.C. Source: Google Jul 23 2023

"Staff was efficient and friendly. Please change my billing address to 555 LAKEVIEW PARKWAY APT 304 VERNON HILLS IL 60061"

5.0 Review from S.C. Source: Google Jul 21 2023

"People were nice. Everything was on time. Everything was explained to me. Don't know how a colonoscopy could have been better than that."

5.0 Review from D.C. Source: Google Jul 19 2023

"Doctors at GI Alliance are wonderful! Dr. Kim and Dr Greenberg take time to discuss and explain in terms you understand. Never feel rushed, answers questions. The staff is very friendly and helpful. Thank you to Debbie for her assistance in scheduling. Strongly recommend if looking for a GI doctor."

5.0 Review from A.P. Source: Google Jul 18 2023

"EVERYTHING WENT FINE"

4.0 Review from B.J. Source: Google Jul 11 2023

"Would be a 5 star review, except I got a text for this survey at 1.04 am."

5.0 Review from J.P. Source: Google Jun 29 2023

"On time, pleasant and professional, take the time to explain the procedure. The doctor visits after the procedure and reviews the preliminary diagnosis and I get a follow-up the next day to see how I'm doing. Excellent!"

5.0 Review from J.G. Source: Google Jun 29 2023

"the best everything was excellent"

5.0 Review from J.B. Source: Google Jun 29 2023

"I've had a very good experience with them. Anytime I call for anything I need. They get back to me right away."

5.0 Review from A.K. Source: Google Jun 29 2023

"Very happy great staff and the best doctor !Dr David Kim ."

5.0 Review from L.S. Source: Google Jun 16 2023

"Outstanding service"

5.0 Review from D.M. Source: Google Jun 16 2023

"Everyone was so kind. The procedure went smoothly and on time, they even called the next day to see how I was."

4.0 Review from C.T. Source: Google Jun 16 2023

"I like that Dr. Gluskin is a good listener. He offered good ideas on the cause of my condition and also steps to alleviate it."

5.0 Review from T.P. Source: Google Jun 01 2023

"I recently completed my first colonoscopy with Dr. Bernsen and everyone on the team at the Arlington Heights office was very helpful, knowledgeable and professional from the registration process through recovery. i also appreciated the follow up calls the next day and I highly recommend this group for any needed procedures."

5.0 Review from L.D. Source: Google May 26 2023

"Explained everything, listened and answered my questions and followed up to make sure I was doing OK. Excellent care."

5.0 Review from D.Z. Source: Google May 26 2023

"Every person in the office was so nice and helped me feel relaxed. The gram crackers were good too."

5.0 Review from D.G. Source: Google May 18 2023

"Dr Joseph patiently answered all my questions and met all my expectations. Just do your prep religiously before your colonoscopy"

5.0 Review from F.F. Source: Google May 18 2023

"Fast, easy, very knowledgeable."

5.0 Review from K.B. Source: Google May 18 2023

"The staff is friendly and have great bedside manor. The procedure was discussed and all questions answered. Very professional!!"

5.0 Review from J.F. Source: Google May 11 2023

"Staff was very friendly and made me feel comfortable. Dr Levis was very direct and helpful on any questions I had"

5.0 <