Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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"Dr. Penn is very professional. He is always on time with appointments. I feel comfortable discussing any/all issues with him."
"The appointment took 7 months to get but Dr. Penn is very good and takes the time to meet with you before and after your procedure."
"My family has gone to Dr. Penn for many years. He's one of a kind! In a not so fun procedure, Dr. Penn's professional side seems to put you at ease with just the right amount of humor. Downside: 0 rating or the worst possible are the Schedulers. You are not able to make an appointment. They will call you. My procedure was to be scheduled in July. I called 3-4 times and always got the same story... they only get a schedule 1 month at a time. I was on the list and was told, DO NOT CALL BACK. July 12th Alexandra called me to schedule an Aug. appt. I asked what happened to July. She said July was full. Worst experience of my life trying to schedule a Drs appointment. And yes, I told Dr. Penn and his Team. He was not happy!"
"Told ur head of staffing everyperson on ur staff were fantastic I actually thanked everyone I spoke to ur team is the best have a great day david"
"All the personnel were very personable and knowledgeable and explained all facets of the procedure. Dr Penn explained everything before and after the procedure. I was very satisfied."
"From the first contact, Lorrie at the registration desk the process was positive. All staff were knowledgeable, professional, kind and respectful. I would recommend your facility!"
"Staff was compassionate, caring and thorough in explaining details of procedure and preparations before surgery."
"This medical practice is both competent and caring. I received excellent care and would highly recommend them"
"Not happy about prep but Dr. Penn and his staff were awesome"
"I have told several of my family members and friends, and how very pleased I am with your service I had a colon scope done. all the people were very professional, efficient friendly, and certainly made an unpleasant experience pleasant. the nurses , doctors,, anesthesiologist, are all courteous, and their first concern is your well-being . My previous doctor had retired and I was concerned about who I would have in his place . I am so glad that I got Dr. Penn. He explained the procedure before you go in and then he comes and talks to in recovery after you’re done. The anesthesia they use is awesome. You’re in a twilight sleep in what seems like seconds and you wake up after the procedure in recovery as quickly as you went to sleep in the operating room. And so much better than going to a regular hospital for that type of a procedure"
"IN and OUT, in no time!! Zero discomfort or pain with the colonoscopy. Dr. Penn and his staff were professional and courteous."
"Excellent bed side manner. So helpful to relax and encourage."
"Dr Penn and entire staff are very professional, friendly, and always provide top quality care .."
"Very professional and easy to get along with"
"Excellent experience. Dr Penn has great communication skills. Great personality!"
"The staff and Dr. Penn at the Endoscopy Center were kind, caring, reassuring and professional throughout my visit & procedure--what a great team!"
"Extremely professional!! Very empathic and kind."
"Dr. Penn and his team did a great job. Very open to answering questions."
"Dr. Penn and the entire team are absolutely amazing! Would highly recommend!"
"Friendly and Professional staff , really nice folks."
"Made you feel confident and comfortable."
"Every aspect of my procedure with Dr. Penn and his team, from check-in thru discharge, was highly professional. The entire process was orchestrated to make this experience as pleasant as possible."
"I have been a patience of Dr. Penn and my resent visit was very good. He reviewed all of my records from my hospital stay and explained every thing so I could understand. He is a great doctor."
"I love Dr. Penn he has been my Gastrentrolgist for 20+ years. He is fast and thorough. I always recommend him to my friends and family"
"Awesome, staffing is great too just a good Doctor"
"Friendly and efficient environment"
"Dr. Penn is professional, informative, and humorous. You can tell he enjoys his work and helping others."
"Dr pen is wonderful"
"Dr Penn did a great job explaining procedure both before and after"
"I would highly recommend Dr Penn for doing any procedure in his expertise. He was very professional and had a great bedside manner."
"This is my second procedure. It went very smoothly and the staff was great. I would highly recommend Dr. Penn."
"Doctor Penn was extremely knowledgeable and polite!!! Asked me questions about what was going on with my medical issue and right to the point!"
"Dr. Penn is. very caring doctor. He is very detailed and is always upbeat. I would highly recommend him if you are thing about going to him. He has a wonderful bedside manner."
"Explain the task thoroughly. Answered my questions the procedure went very smoothly came in and spoke to me after the procedure and talked with me about the plan of care post colonoscopy. Very nice and down to earth"
"Professional & timely."
"Dr Penn was very nice, explained everything I needed to know. I will definitely go back ."
"Dr Penn was excellent. He came in prior to procedure to introduce himself and explain what was going to happen. After the procedure he came in to explain how the procedure went and answered any questions we had."
"Dr Penn is passionate about eradicating colon cancer. High energy and explains everything in a way that anyone can understand."
"What an amazing doctor, the relaxed atmosphere of not only Dr Penn but his staff was beyond my expectations. They made me feel relaxed during my visit."
"Great people to work with and Dr Penn was the best. Wouldn't want anyone else. He has done all 3 of my procedures."
"Had a colonoscopy yesterday. From check in to check out every single employee was kind and helpful. Dr Penn was wonderful and very caring. I highly recommend Dr Donald Penn and the staff of Illinois Gastroenterology Institute."
"My family and I have had Dr Penn for many years. He us simply the best! Dr always explains things very detailed and puts my mind at ease whenever I see him."
"Very good experience. Good care from the receptionist to the Doctor. Highly recommend the whole staff."
"Dr. Penn and his team are a well-oiled machine. Got me to the procedure prep room on time and got right to work. Fast, courteous, professional, extremely competent, and the procedure was literally painless. You won’t do better than this team."
"Dr. Penn was great. He explained things very well."
"Dr. Penn does an excellent job. He always explains things so you can understand. After my procedure, he came in to explain how it went and said “no cancer” twice to put my mind at ease. I really appreciate that. I would give him an A-plus plus. Carol Shaver"
"Dr Penn is the best! He has years of experience and is conscientious. His sense of humor puts you at ease as well."
"My experience with Dr. Penn was great. He is kind and caring, explains everything, and answers all questions. I would recommend him to friends and family."
"Excellent Doctor!"
"Dr Penn has always treated me with concern and respect. He is always ready to listen to what I have to say. I have great respect for Dr Penn and am glad he is my doctor. He has always went above and beyond what I could ask for. I would recommend him to anyone that needs gastroenterology care."
"Dr. Penn is a doctor who is very personable. Very good personality to be a doctor and has a sense of humor. He has done all my colonoscopies. Wouldn't go to anyone else."
"Dr. Penn and all of his staff did a wonderful job during my visit, and had the concern of the patient in mind as their number one priority."
"He has been my Doctor for several years and I love his honest approach. He is funny and a fast talker but he will make sure you understand everything that he is saying. He puts it in words you understand. I only wished he was a doctor that could treat me for everything because I love and trust him that much. He will get to the bottom of your problem and fix it for you. I can not say enough about him and his entire staff."
"Great doctor and staff"
"Excellent Physician. Mixes his personality and his professionalism toward one goal, making his Patients feel comfortable during the whole process."
"My 31 special needs daughter went to him ; he was extremely courteous, respectful, and so kind to her and comforting. I love his attitude, he made both her and myself laugh ! Need to be more like him !"
"Dr. Penn is always so nice and listens to me. His staff all very nice. But I got cancelled three times and rescheduled way out. But I got to see him and will continue been going to him many years."
"Dr. Penn is an awesome Dr. I have been going to him for over 30 yrs. Very knowledgeable in his field. Saved my sons life when he was in college. Forever grateful"
"Great job. My 2nd. All the people are true professional s."
"DR.PENN IS AWESOME! Wont find better!! Staff is great too!"
"Dr. Penn is a great Doctor ,straight to the point, wonderful sense of humor. Can put your mind at ease before a procedure and you understand the situation after all is said and done.Thank You Doctor Donald Penn Jr."
"Dr Penn and his staff are wonderful. They are always caring. They take time to answer questions, etc. I highly recommend Dr Penn and his staff."
"Wonderful treatment God bless them all"
"Dr Penn was very professional, and I would highly recommend him."
"I found the doctor and all the staff most helpful, informative, and quite friendly. I could not have been more pleased."
"I did not see the doctor after my procedure and was told he would come talk to me."
"The experience was very simple. No pain or discomfort."
"My endoscopy procedure was done professionally and results were given the same day. I thoroughly trust Dr. Penn to perform any procedure that might be necessary in my health care."
"I have been a patient of Dr. Penns for 33 year's. I wouldn't go to anyone else So Penn if you retire before I die I'm screwed! Love ya like an Uncle ;)"
"I highly recommend this specialist anyone with stomach issues I bring my elderly Mother to him and his staff he is a very friendly warm hearted person an excellent doctor I am very grateful for him and his staff being a part of my Mother's health care provider team him and his staff have been doing an incredible job with my Mother and her health issues my family and I are very grateful for them and appreciate him and his staff more than words can say many Thanks to you Mr Donald E Penn and staff your all doing an absolutely fantastic job"
"The colonoscopy procedure from checkin to discharge was professional, caring and informative about the care being given and the proceedure."
"Every visit over the years, with Dr. Penn goes very smooth and easy. His explanations are simple and down to earth, easy to understand. Always answers your questions directly. Great personality and bedside manner. I would recommend him to everyone."
"Explained everything to me pre and post. Everything went well."
"As before, everyone at Central Illinois Endoscopy Center was fantastic! Dr. Penn was very welcoming and upbeat both before and after my procedure. The anesthesia they used was great, and I was clear headed enough immediately after to remember everything he told me. I would highly recommend Dr. Penn if you are in need of a colonoscopy."
"Perfect! Very prompt and professional."
"Dr. Penn is a highly skilled physician. I would recommend his service to everyone. My colonostophy procedure was smooth, painfree and the entire staff was wonderful. I never would of put this procedure off for 4 years, if I knew it was so simple & no big deal."
"Dr Donald e Penn greatest Dr ever I recommend him to family And friendless"
"I have had 2 major surgeries by Dr. Penn. Both successful and I would highly recommend him. He is easy to talk to and knows his stuff."
"I have had 2 major surgeries by Dr. Penn. Both successful and I would highly recommend him. He is easy to talk to and knows his stuff."
"Very knowledgeable. A little fast paced but if you ask, he'll spend all the time in the world with you"
