Patient Reviews
GI Alliance physicians are among the most reputable and distinguished gastroenterologists across the nation. Focused on clinical excellence and patient-centered care, our specialists seek to be the partner you need in your quest for better health. We value patient feedback and appreciate every review we receive from those we are privileged to treat. For your convenience, we have gathered a collection of reviews, stories, and testimonials provided by patients who have visited our practices. We welcome you to explore the feedback below to learn more about what it means to be a patient of GI Alliance.
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Reviews for GAEC Flowood, MS
"GI is ok. The only thing I don’t understand is why can you see your doctor instead of the nurse practitioner. Don’t get me wrong I really liked the Practitioner I saw.
And I told them I needed them to take a picture of my upper area. But they didn’t explain why they are not doing that. But over all I love GI ASSO."
"I saw Audrey Upchurch she was professional and caring. I would have given her 5 stars but she was kinda rushing. I would recommend her."
"Until recently I felt that I was not being listened to! So we will see. I saw the practitioner and she was awesome!"
"Dr Flowers (nurse practitioner) is AWESOME! She explains things to an extent that we are fully comfortable with ❤️
Sometimes check in staff aren’t the nicest"
"Initial visit fine. Trying to schedule.colonoscopy nightmare"
"This time around I felt like my NP took my concerns seriously and I'm happy with the outcome."
"The PA was easy to talk with"
"Friendly, helpful, very easy to understand procedures"
"They did good towards me."
"Great service 👏🏾"
"Very easy to get the help you need great place and people"
"When I went into the waiting area it looked very busy and I expected a long wait, not so . The nurse was welcoming and professional. The Doctor was very quick to recognize my complaints.and give me answers I could actually understand. Tests and results were done without a long wait. Medication was prescribed. The pharmacy there at the facility was extremely helpful
in helping me, afford the high cost of my medication. Well staffed and well run."
"Everything was okay and appreciated the attention we got for my care. Thanks Paula"
"Prompt efficient service."
"Treated will respect and outstanding bedside manner"
"Appreciated so much that you were able to see me immediately So caring and understanding my issues."
"The people are informed and friendly and it's the quickest I've ever been in and out of a doctor's office ever on every visit"
"Top Notch!"
"Enjoyed my visit. Ease of appointment setup and the appointment itself was great. The facility was clean and spacious enough to spread out.
I removed a star because of 1 person on staff. I stay about an hour away from everything, so I usually show up to my appointments early if traffic is smoother than expected. The lady at check-in wanted to make sure I knew I came early and that no one would see me before my scheduled appointment time. "You are aware that your appointment is at 2? It just turned 1." I didn't really reply at first because i was signing in, but she proceeded to state it again "You're early, no one will see you before your appointment time." While I was sitting there she called another man up to tell him the same thing. A woman came in and the same thing was repeated. The patient said she knew she was early, but she was informed to come about 30mins before her appointment (so technically she was only 15mins early).
Guess what? I was seen BEFORE my appointment time. I'm not sure if this is something that irritates her soul, but she didn't have to state it the way she did. I go to different doc offices a lot, and I'm usually early as stated above. I've never had an issue with coming early before."
"The wait time was over 30 minutes."
"Dr.Hogan have been doing my procedure for some years and always the same nice and professional."
"I had to have cat scan with contrast. I didn't have to wait long. Told nurse my veins were very small at beginning. First she tried around my elbow and made my fingers move and nerves were on fire. She told me I needed not to move my arm, well I didn't the reflex did. tried a second time in my hand, even worse make the rest of my fingers move, constrict and burn like lightening struck (I was crying). After that she got a second nurse who did great, one stick and she was in. Other that that I love the rest of the staff. I hope to never have to have another cat scan again. I realize I have very bad veins and I hope this helps the next person. As we get older our vein tend to disappear."
"The appointment day my scheduled time was 130pm. I had to wait an hour before seeing my person I was scheduled to see."
"I've been a patient here at GI Associates for over 17 years. My visits have always been delightful here. From the registration to waking up from any procedure, I have always been confident in my doctor and everyone else. Dr. Reeves is my doctor and I recommend her to all my family and friends."
"Dr.Vonda Reeves is the most caring, Honest, and amazing physician I've had the EXPERIENCE of being a patient. She has always given me the greatest care and her integrity I'll recommend any of my friends and family. She has given me the best advice for my health. I'm truly grateful to have her as my GI doctor."
"My appointment was easy to schedule. Once I got to GI the process was on point: surgery were well and I got to go home. Results were sent in a timely manner. They will see me again"
"The entire team were very professional and put me at ease. The procedure was quick and they informed me of my results at the end of the visit."
"My experience was a 5/five star rating. Everyone involved was kind,respectful and professional. Dr Reeves as always was very knowledgeable and informative. She showed sincere concern for my health. And I really do appreciate that."
"Dr. Hogan is one of the best doctors at GI Associates. He explains everything to where you can understand what is going on with you. Thank you"
"My experience with GI & Associates went really well.
Everyone was nice and pleasant during check in.
Dr. Hall has the best bedside manners. After the procedure he explained everything to me.
It was a good visit from start from finish."
"He was very nice and made you feel comfortable before the procedure. The ONLY problem I had was I wish he would have waited until I was awake more to tell me what he found. I also wish he would have told me what to expect afterwards! Dr. Dotherow and team def helped me calm down!"
"It was fast quick and over and I will recomend him to anyone that need that service. I feel great and doing find. Thanks"
"The procedure went fine but the Hygiea care was not what I expected. Would not do this again."
"I was totally informed about my procedure and all the staff were courteous, encouraging and patient"
"Everyone was nice. The results of the procedure was explained to me. The only problem was they could not find a vein for the IV in my right arm and i was stuck 3 times and was left with a bruise. Finally a nurse came in that knew what she was doing and found a vein in my left arm."
"Experience was fine."
"My experience last week at GI Associates was great. The way everything was handled because of covid-19, the way they had the social distancing and all was just great, also the procedure was done in a timely matter.
Thanks Guys"
"The recent visit was handled very well. However, when going to the pharmacy to get probiotics to help with the control of my issues, it was not a covered item of my insurance (at least that was what I was told).
During these difficult times and considering my physical conditions, I feel there should have been a way to allow the needed probiotics to be provided to me.
One other thing, why wasn't the visit an over the phone visit? There was nothing done that could not have been handled over the phone or via zoom office visit.
Meanwhile, I will like to thank the Doctors and other medical staff for their care and for doing a good job in what was done."
"The experience way very professional."
"The staff implemented and executed a safety routine to check in. I felt safe and informed at all times. My procedures were explained well and the follow up by the doctor was timely. The only reason that I did not give 5 stars is because it was difficult to find the prep solution and while the facility mentioned it I had great difficulty finding it because a substitution could not be made without the facility's request for substitutions. The manufacturer's failures are not the fault of the facility but it would have save a lot of stress had I been offered a alternative, preemptively."
"It was very pleased and satisfied"
"Efficient and effective services."
"Great experience. Had an emergency & they got me right in, on a Friday. Didn’t have to wait long. Dr Donaldson was kind & compassionate & helped me with different choices for a solution. Also my insurance has been very difficult not wanting to pay for meds I need for my stomach & they have worked w/ me for months until insurance finally started paying for it. They go above & beyond."
"Very clean facilities and very professional and competent staff."
"The staff was excellent and knowledgeable. I felt heard by the doctors for my concerns, which is very important to a worried mom. The only complaint I had was that they were so very busy that our appointment was delayed and so was the blood work. Fifteen minutes with the doctor and a blood draw took 2.5 hours."
"Service and all health care issues were addressed in a very professional and caring manner. Thanks to Dr. Lee and the GI Associates staff."
"Great experience for my mother.."
"The experience was fine."
"My sister was very comfortable with her health care provider. She took time and was very, very patient with her questions. She was very pleasant and smiled to put her at ease. Thank you so much."
"It was a good experience... Aubrey was so sweet..."
"The wait was not long, and Dr. Boyd is great. I need to have a FibroScan done and I have to wait six weeks for my appointment. I needed the scan done sooner to know if I am better, the same , or worse."
"Great group of people working there. All made the experience a good one."
"Love my doctor and nurse. Only wish my test results were posted on my portal."
"You all were so nice .It was a lot wrong with me. Anyway, I feel so much better than I did. You were kind and thoughtful.Thank you."
"I had a good experience at GI Associates.
Wait time, cost, billing and the building were acceptable."
"Courtesy was extended from the time I walked in until the time I left. My intake nurse was extremely nice and friendly. The CRNA was very attentive. Dr. McCrary took good care of me. He's awesome! The post procedure nice was also very caring. The gentleman who wheeled me to the car was also very nice! I had a great experience!"
"I had a good experience. The staff was very friendly and helpful and I thank them for their services."
"They always go above and beyond to help my son."
"Professional services. Courteous staff. Extra long wait time."
"Nice new Enviroment friendly staff. Waited 30 minutes to see the nurse and was promptly moved to one of the Drs office. Within 15 minutes the doctor came and the initial consultation was approximately 7 minutes. Scheduling went smoothly and Pharmacy RX was ready to go within 10 minutes. Clear explanations"
"Admission procedure moves rather quickly but the wait to be called back is a little more lengthy. Once you're taken to surgery prep there's an even longer wait. BUT they have the best GI doctors available (I've tried others) so they're worth the wait. Dr. Williams is so caring, compassionate and understanding! She and the medical staff are five stars all the way!"
"Great experience from start to finish. Staff were very professional and courteous. The nurse provided additional support, information, and addressed any concerns. Even did a follow-up call on the next day! Dr. Reeves and the staff assisting with the procedure provided an environment that eased the anxiety. It was truly a pleasure to find that Dr. Reeves presented to the recovery room post-procedure to discuss procedure, any findings, and to address any additional concerns as well. Did not take as long as anticipated. Love this location (Flowood) too!"
"My actual appointments are always efficient and timely. But the wait time to get in an exam room is too long."
"The reason it is 4 stars instead of 5 stars is G.I. Associates failure to update to offer patients a full online opportunity to pay bills. You have a choice of either pay by mail-in Check or call over the phone. Most other large G.I. clinics offer going to payment center online and paying through it. I don’t see why the clinic has not chosen to do the same."
"I am very pleased with my visit although I probably won’t make it to my next as I will probably have to go to emergency
As my condition has worsened since My last visit."
"I was very pleased with the level of care I received at this facility. Beginning with the very friendly employee at the front desk at check-in. Wendy was my nurse and I send kudos to her for her kindness, warming demeanor and compassion. Dr Petro, I remembered her when she was a resident at UMMC and I scrubbed as a tech on surgical cases with her. It was a pleasure to see her again and how professional, thorough and caring she was during and after my procedure. It was also good to see a former co-worker (tech) Robin she's a good tech. Many thanks and God Bless. Thunderous applause to you all 👏👏 JoAnn"
"Flowood, MS location..Large waiting room, nice front desk workers, & clean bathroom. The nurse I had was extremely nice! She made me feel comfortable and at ease. The office is very clean and up to date. Didn’t wait long to see the doctor and he got right to the point. Dr.Kotfila was nice and professional. He got right down to the issue and started a plan for me. I enjoyed my visit to this location and was only there for about 1 hour."
"My admitting nurse, Robyn, was fantastic. Hands down the best IV I’ve ever had inserted...it did not even hurt! She was comforting and very easy to talk to. Dr. Williams is also great."
"Very courteous and professional staff."
"Couldn’t complete colostomy prep try again next Wednesday, upper test went very well"
"Staff was friendly and the doctor really listen to me and my husband so that she could get a good understanding of what is going on with me"
"It was a very good check in system. The staff was very nice. Check out/scheduling could have been a little faster, but overall it was a great visit."
"Like any other doctor's office, there is always a waiting period. But overall, they provide great services. Dr. William was very friendly and showed concerns about my health situation. She explained what she thought may be going on, but want tests ran to be sure. That speaks volume to me."
"Treatment was first rate. Would have been 5 stars but the pretreatment communication left a little to be desired I didn't receive my prescription for the solution or instructions until I called the day before the procedure."
"Costumer service was excellent warm greeting clean facility, precedure explained throughly, only drawback that prevents a 5 star rating wait time had to wait an hour after check in before being seen to begin the initial procedeedings for procedure."
"I was a patient of GI Associates on 12/4/18. I had a good experience with the procedure! The entire experience was satisfying! After I was called into the examining space, the procedure went very organized and relatively fast. I can certainly recommend the medical care provided by GI Associates!"
"Always a great experience. I have had several procedures done here for a number of years, and so far, no bad times. Everyone is nice, friendly, and professional."
"The GI ASSOC has a great organized system. I checked in at 12:00 and was in my car heading home with my husband at 1:39. The staff was very friendly and efficient. My colonoscopy went smoothly. I was well cared for!"
"Wait time with an appointment is much too long. Dr. Milner is a great, compassionate Doctor with excellent bedside manners! Rarely seen together with one person these days!"
"Great patient care"
